Total 4 administrative clerical job vacancies in Sales / Marketing category in Chesterfield, S45 9BU

Provide a professional clerical and reception service to the Therapies and Dietetic Outpatient Department (Suite 5) to ensure that patients, carers, staff and visitors receive a friendly, courteous and efficient service. To receive patients in a professional and friendly manner, check their documentation details on the Medway and/or EPR (SystmOne) and direct the patient to the appropriate clinic. Operate a VDU to access the Medway and/or EPR (SystmOne) systems ensuring that accurate patient computer records are maintained and arranging/changing/cancelling outpatient appointments in accordance with local policies and procedures. To ensure that general clerical duties associated with the administration of the outpatient reception service, such as typing, filing, photocopying, collection of patient notes etc are carried out in a timely manner and to a professional standard. Track patient medical notes at the request of a member of the Therapy service. Ensure that documents are produced to high standard, from digitally dictated material or hand written notes and prioritise workload to ensure that required deadlines are met. Answer enquiries, receive and rely messages, both in person, via e-mail and on the telephone, from patients or hospital staff, using a working knowledge of hospital procedures to maintain a professional front of house and clerical service. Maintain associated equipment and material including stock items using the departmental ordering system, ensuring that all items are delivered to their final destinations efficiently. Carry out general clerical duties including processing of referrals, scanning, filing, photocopying, sending and receiving faxes/e-mails and processing post. Ensure all information leaflets and educational materials used by Therapy Services are produced, updated and printed. Communicate effectively with GP practices, hospital staff, health and social services, other agencies and external contractors on behalf of Therapy staff. To be familiar with the Proud to Care and Leading the Chesterfield Way strategies and deliver the aims of these. You will be expected to work within the team to cover core hours in agreements with locally defined rotas. To undertake any additional duties deemed relevant to the post. To act in line with the Trusts CARE values. To maintain patient confidentiality at all times. To actively participate in the staff appraisal process. To be familiar with relevant Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol.

SUITE 5 THERAPIES & DIETETIC ADMIN SERVICES

37.5 HOURS PER WEEK - MONDAY-FRIDAY

Monday = 7:45am-3:45pm

Tuesday = 7:45am-3:45pm

Wednesday = 9:00am-5:00pm

Thursday = 9:00am-5:00pm

Friday = 8:30am-4:30pm

Salary: £23,615 per annum - AfC Band 2

A permanent full time vacancy has arisen for a Patient and Administration Support Assistant to work as part of the Suite 5 Administration Team.

You will provide full clerical and reception support to the Suite 5 Department and undertake general clerical duties for the Nutrition and Dietetics, Occupational Therapy, Physiotherapy, Podiatry and Speech and Language Therapy Services within Suite 5.

You will possess or be working towards a typing/word processing/IT qualification (or equivalent) and be able to demonstrate knowledge and experience of general office practices. You must also have excellent communication skills, be able to prioritise your workload and work effectively on your own and as part of the admin team.

Experience within an office environment together with experience of dealing with members of the public and general telephone enquiries is essential.

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

Provide a professional clerical and reception service to the Therapies and Dietetic Outpatient Department (Suite 5) to ensure that patients, carers, staff and visitors receive a friendly, courteous and efficient service.

To receive patients in a professional and friendly manner, check their documentation details on the Medway and/or EPR (SystmOne) and direct the patient to the appropriate clinic.

Operate a VDU to access the Medway and/or EPR (SystmOne) systems ensuring that accurate patient computer records are maintained and arranging/changing/cancelling outpatient appointments in accordance with local policies and procedures.

To ensure that general clerical duties associated with the administration of the outpatient reception service, such as typing, filing, photocopying, collection of patient notes etc are carried out in a timely manner and to a professional standard.

Track patient medical notes at the request of a member of the Therapy service.

Ensure that documents are produced to high standard, from digitally dictated material or hand written notes and prioritise workload to ensure that required deadlines are met.

Answer enquiries, receive and rely messages, both in person, via e-mail and on the telephone, from patients or hospital staff, using a working knowledge of hospital procedures to maintain a professional front of house and clerical service.

Maintain associated equipment and material including stock items using the departmental ordering system, ensuring that all items are delivered to their final destinations efficiently.

Carry out general clerical duties including processing of referrals, scanning, filing, photocopying, sending and receiving faxes/e-mails and processing post.

Ensure all information leaflets and educational materials used by Therapy Services are produced, updated and printed.

Communicate effectively with GP practices, hospital staff, health and social services, other agencies and external contractors on behalf of Therapy staff.

To be familiar with the Proud to Care and Leading the Chesterfield Way strategies and deliver the aims of these.

You will be expected to work within the team to cover core hours in agreements with locally defined rotas.

To undertake any additional duties deemed relevant to the post.

To act in line with the Trust’s CARE values.

To maintain patient confidentiality at all times.

To actively participate in the staff appraisal process.

To be familiar with relevant Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol.




This advert closes on Saturday 30 Nov 2024

Proud member of the Disability Confident employer scheme

Please see the Job description and Person Specification in the attachments. These documents contain a full detailed description of the role and what the main responsibilities and duties are along with the criteria required. The tasks you will be required to support are varied and will change depending on the priorities of the Corporate Governance team throughout the year.However, much of your portfolio will be on a cyclical/regular basis linked to due dates for Freedom of Information requests and the Board & Council of Governors meeting schedule. You will have the ability to manage your workload independently within the parameters of deadlines set.

The Corporate Governance Administrative Officer role is an interesting and varied job which will give you an opportunity to work closely with teams across the Trust including our Executive and Non-Executives & Council of Governors. The post holder will work closely with the Foundation & Deputy Foundation Trust Secretary and the Corporate Governance Team to ensure an efficient approach to freedom of information requests and a high level of administrative support is provided.

If you are an experienced administrator, are confident working with stakeholders at all levels and have a flexible and adaptable attitude we would love to welcome you to our team.

This is a whole time equivalent role, but we are open to discussions regarding job shares/flexible working.

This is a summary of the main tasks; full details can be found in the attached job description.
• Be the main point of contact for administration of the Freedom of Information Process
• Provide specialist administrative support to the Corporate Governance Team.
• Support the Foundation & Deputy Foundation Trust Secretary’s in the administration of the Board process.
• Assist the Governor & Membership Officer in the production of governor and membership meetings and events and support the administration of all Governor & Membership activity.
• Receive general queries by phone, email or in person.
• To maintain filing systems and electronic databases.

A successful Foundation Trust, Chesterfield Royal has over 4,500 dedicated colleagues serving a community of over 400,000 people in North Derbyshire. In a workplace in which you can proudly be yourself, we won't just focus on your application- who you are, your talent and the potential you will bring is equally important and we will support you to be the best you can be.

We are a values-led organisation and have embedded our Proud to Care Values: leading with care, openness, integrity, and an inclusive culture, at the heart of everything we do, ensuring we provide patients with the best possible care and making our Trust a great place for our people to work. Our ambition is to provide consistently exceptional care for our patients and to achieve an “Outstanding” rating with the CQC and we developed our Royal Academy of Improvement to ensure everyone can find the help and support they need to drive improvements.

We are firmly rooted in the founding principles of the NHS, and we have built on this through our "Leading the Chesterfield Way" framework. We know people have a life and responsibilities outside of work and offer flexibility and a raft of support to care for your physical and mental well-being.

Please see the Job description and Person Specification in the attachments.

These documents contain a full detailed description of the role and what the main responsibilities and duties are along with the criteria required.

The tasks you will be required to support are varied and will change depending on the priorities of the Corporate Governance team throughout the year. However, much of your portfolio will be on a cyclical/regular basis linked to due dates for Freedom of Information requests and the Board & Council of Governors meeting schedule. You will have the ability to manage your workload independently within the parameters of deadlines set.


This advert closes on Wednesday 2 Oct 2024

Proud member of the Disability Confident employer scheme