About the Role
Base Location: Reading
Salary: £46,626 - £54,154 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
We are looking for a Relationship Manager to join our team!
As a Relationship Manager you will have full responsibility for the delivery of exceptional customer service for a specified customer segment in the major connections business.
You will work closely with senior managers and your team to deliver the customer services strategy across the networks business. This includes delivering outstanding performance against customer satisfaction targets.
As a Relationship Manager you will have responsibility for the relationship between SSEN and the customer segment assigned which could include ICPs, IDNOs, local councils, industry bodies and connection customers or large-scale projects.
Roles & responsibilities will include, but are not limited to:
- Manage a portfolio of large-scale major connections customers.
- Liaise with stakeholders and customers, managing internal relationships within the organisation acting as the voice of the customer.
- Ensure that all risks/issues/concerns/successes arising with the portfolio are reported back to the business. You will be involved in the preparation of materials for Project Review Boards and Executive Steering Boards
- Actively promote responsibility for maintaining and establishing open, honest, and positive communication
- Managing relationships and communication with key industry bodies
What do I need?
To be considered for this role, we would love you to have:
- Experience of influencing and negotiating effectively at all levels.
- Experience in managing stakeholder and customers involved in large financial transactions.
- An understanding of the regulatory environment in which we operate.
- The ability to identify opportunities for revenue growth and service improvements.
- Excellent written and verbal communication skills with strong attention to detail and the ability to turn complex technical language into messaging appropriate for the audience.
About our Business
SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. Youll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.
What's in it for you?
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
What happens now?
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on 01738 344051.
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
