The Nottingham Centre for Transgender Health is a national service for people experiencing gender incongruence. There are 7 nationally commissioned NHS England clinics across the country, of which, we are the second largest.
We are also leading on several pilots that aim to address a national waiting list issue for patients to be seen sooner than the current 3 year waiting time. The service provides specialist assessment, care and treatment with an experienced and varied MDT which includes Consultant Psychiatrists, Associate Doctors, Nurse Consultant, Clinical Nurse Specialists and Speech and Language Therapists. The work of the clinic is supported by our administration team who are based in a community clinic, based in Nottingham City Centre.
Patients come from all over the country, and we provided a blended model of face to face and video consultation appointments. The clinics run 5 days a week, so it is a busy working environment which requires high levels of confidentiality and person skills.
We would welcome people with lived experience in this role or as a minimum, a working knowledge of transgender matters.
To work as a team, and independently, to provide a confidential, accurate and efficient administration, business, and secretarial support service to the Nottingham Centre for Transgender Health Network and its associated services.
To contribute to improving the waiting time for patient letters and correspondence, by completing tasks within set time limits and to the required standard in terms of quality and accuracy.
To ensure compliance with confidentiality, data protection, security of information, safeguarding and other areas identified as part of the Trust mandatory training schedule, by undertaking training on time and to the required standard and applying this to your work and interactions.
To arrange patient appointments using the clinic booking systems and to amend and reschedule those appointments where necessary, and/or instructed by the clinical and management teams.
To input data, carry out tasks, and produce accurate correspondence, including patient notes and letters, using the electronic patient record system and other recognised software.
To liaise with other NHS departments and providers, to obtain blood results and information in preparation and follow up of clinics.
To file and store electronic and paper information including patient records and correspondence, and clinic business and administration documentation, following clinic standard operating procedures and governance legislation.
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
To provide an efficient, effective, confidential business, administration and secretarial service to the Nottingham Centre for Transgender Health and its associated clinics and services.
You will be working as part of the Business and Administration Team, based at our clinic in Nottingham, commissioned to provide a national service to patients.
You will help ensure that our patients receive quality care and communication from referral to discharge.
Working as part of a skilled multidisciplinary team, your duties will include administration of our waiting list and referrals process, booking appointments, and processing correspondence, completion of tasks set by clinicians through our electronic patient record system (Systm1).
You will liaise with patients and their representatives, GPs, and other health professionals, as well as Trust staff and stakeholders.
You will support the management team to ensure provision of a high-quality reception and telephony service and by carrying out directed duties to ensure a safe and functional clinic and office setting.
You will support Admin Team Leads in collection and maintenance of accurate team information, including but not limited to; training undertaken, clinical supervision and other.
You will support the management team to ensure that the clinic is compliant with health, safety, fire and security legislation and guidelines by carrying out specific tasks including, monitoring, and recording of information as directed by the management team.
You will be processing incoming and outgoing post and emails from generic and personal inboxes. Ensuring questions are answered, that information is passed on appropriately to clinical and administration team members and that patients and other stakeholders are responded to in a timely and professional manner.
You will monitor and order stock and non-stock items as required. To raise maintenance requests and for repairs to be undertaken.
You will work as a team, providing support to colleagues and training new and current staff in subjects that you are more familiar with.
You will contribute to providing an efficient front of house service, including answering the telephone and operating the switchboard, preparing for and welcoming patients and visitors to the clinic. Signposting, answering queries and taking accurate messages, ensuring information is passed on as appropriate.
This advert closes on Wednesday 3 Apr 2024
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