We are on the lookout for a professional, welcoming, and experienced FOH Workplace Coordinator to join our team.Monday to Friday.....
We are on the lookout for a professional, welcoming, and experienced FOH Workplace Coordinator to join our team.
Monday to Friday 40 hours per week shift 08:00-17:00, 09:00-18:00
Salary £30,000
Location: EC2
-To deliver a 5 star customer experience in a newly refurbished corporate building in London
-Ownership and oversight of reception activities - ensuring reception operations run smoothly with consideration for GDPR guidelines
-Build and establish a customer service focused relationship with end user occupant and be responsive to client needs in a friendly, professional, and timely manner, embodying the customer first mentality.
-Working as part of a small team that will require flexibility and proactivity to ensure all clients needs are being considered at all times - the role is primarily based at reception but will also involve some working on the floor and in the post room
-First point of contact in reception - Representing and greeting all clients in a friendly, courteous, and professional manner.
-Receive and process all stakeholders telephone /email requests to ensure the timely responses of queries.
-Check in arriving visitors, providing access using security and access control system
-Dealing with queries from staff, visitors, and contractors.
-Admin and assistance with room and desk booking systems - completing room booking for onsite teams and ensuring check in communications also issued in a timely manner.
-Flagging urgent issues and assisting as needed.
-Be a champion for excellent customer experience.
-Act as the interface between clients and facilities, providing a first point of contact for staff requesting information and reporting any issues.
Business support
-Champion safe working; Identify and escalate Health & Safety issues across the site.
-Follow escalation processes with all service lines to resolve outstanding issues and address areas of concern.
-Flexibility in approach as some duties will involve helping with post room/meting room/townhall setup tasks and anything else that business needs demand. Meeting room support
-Daily meeting room check and setup/set down/coffee machine checks - to ensure any issues are recorded and communicated to the correct party to ensure availability in a timely manner.
-Support and carry out event setup and resets, offering guidance and suggested layouts in line with business needs and available resources.
-Provide resources for meetings per daily setup schedule or adhoc on request, ie chairs, flip charts, and any AV requests.
-Provide internal meeting room and booking system support to clients.
Required skills & knowledge:
-Excellent customer service skills and strong communication, both written and verbal, with the ability to interact confidently with colleagues and clients.
-Positive, outgoing personality looking to be part of a strong and established team, but also able to work on own initiative.
-Competence with computers and software packages including MS Office.
-Proactive and forward thinking approach to work, demonstrating adaptability and flexible working, with a desire to constantly seek improvements.
-Ability to accurately complete task assignments in a timely manner.
-Strong self motivated individual possessing a can do attitude and a drive to learn and improve