Assistant Manager - Air Export, Customer Service
1 week ago
Scope of PositionTo further develop the air export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Cultu.....
Scope of Position
To further develop the air export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures.
Major Duties and Responsibilities
Operations
- Create and maintain an effective department organization chart, which is designed for flexibility and growth
- Prepare, execute, monitor and update at regular intervals the business plan for the department
- Monitor and improve key departmental productivity indicators.
- Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
- Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
- Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
- Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
- Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
- Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
- Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRS database
- Ensure Customer reviews are completed with your regular customers
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
- Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
- Take an active role in the transition of new business/ updates to existing business
Official account of Jobstore.
