About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
The Role:
The Senior Cybersecurity Biometrics Engineer (Level 3) is a senior level position that will be responsible for performing Level 3 operations work in the Authentication Services space on the enterprise platform, which is supported by 24x7 * 365 days across the globe.
This role will require development knowledge to work most effectively with application developers in troubleshooting issues related to application code, but there will not be direct coding to be done. Regardless, the ideal candidate will have to work with developers to solve coding related issues in integrating with authentication services technologies. The job is heavy on client interaction and requires excellent communication and documentation skills.
The candidate must be willing to work in an operational support environment with various shifts as required on a monthly basis at minimum. There is NO night shift.
For example, shift timing can be:
Tue - Sat (9:00am-6:00pm EST OR 12:00pm-9:00pm EST)
Sun - Thurs (9:00am-6:00pm EST OR 12:00pm-9:00pm EST)
Mon - Fri (9:00am-6:00pm EST OR 12:00pm-9:00pm EST)
*This can be clarified further upon request if needed.
Responsibilities:
- Support business by working with developers and analysts with troubleshooting issues related to application coding and Biometrics
- Support our customers to successfully deploy and utilize our Biometrics products
- Develop user journeys and orchestration connectors according to customer use cases and technical requirements
- Perform change management and incident management utilizing documented procedures through Service Now (SNow) tool
- Work with vendor support and architects on a regular basis to be able to track the issue to closure as Level 3 SME
- Responsible for managing and providing the SME level support for IAM Services and infrastructure
- Provide the Level 3 support, while understanding the Technical solutions to support the client integrations and rolling out to higher environments
- Identify opportunities to automate and standardize information security controls and for the supported groups
- Reduce risk by analyzing the root cause of issues, their impact, and required corrective actions
Qualifications:
- 6-10 years' experience as it relates to the technology and tools below
- Experience supporting one-time password technology using SMS, Face ID, and other Biometrics MFA
- Hands-on experience working on RedHat Linux Operating System hosted In-house & Cloud Infrastructure
- Prior experience on any of the DevOps Tools for automating and monitoring (Ansible, Splunk, AppDynamics, Sensu, JIRA, RLM, IBM Tivoli)
- Knowledge on the Mobile, Web and Server API Interfaces
- Strong understanding of Web and Application middleware components (IBM HTTP Webserver, WebSphere, Apache, Tomcat)
- Proficiency in scripting and programming languages like Java and Python
- Experience supporting REST and SOAP API web services calls
- Strong understanding of best practices and security applied to mobile application development
- Strong understanding of encryption procedures and standards, federation, authentication and authorization concepts
- Strong proficiency with all aspects of transport as applied to mobile applications (mobile and cross-channel authenticators, connection handling, push notifications, client-side certificates/SSL, PKI on mobile)
- Expertise with Unix and native mobile operating systems
- Firm understanding of Web applications, Web APIs (REST/JSON), web protocols, (i.e. https, JavaScript, SSL, DNS, proxies/caches, firewalls, etc.)
- Database experience will be helpful (Oracle, LDAP, MongoDB)
- Experience working with any ticketing tools (i.e. ServiceNow)
- Webservices experience SOAP, REST and testing tools Postman and Soap UI
- Strong relevant knowledge on Mobile Platforms (iOS, Android)
- Any experience in Biometrics (Voice/Face/Fingerprinting, etc.) and Dyadic Authentication products with MongoDB is big plus
- Exemplary oral, written, presentation, collaboration, and interpersonal communication skills.
- Communicate effectively with both internal staff and external clients
- Ability to work independently as well as part of a team
- Excellent problem solving, time management, multi-tasking, and prioritization skills, and an ability to manage concurrent tasks
- Proven influencing and relationship management skills
- Team player should be able to do multitasking and has the ability to work under pressure
- Should have the desire to learn and adopt new technologies
Education:
- Bachelor’s degree/University degree or a minim of 5 years' equivalent experience
- Master’s degree preferred
- ITIL, CISSP or other relevant certifications a big plus
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Technology
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Job Family:
Information Security
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Time Type:
Full time
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Primary Location:
New Castle Delaware United States
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Primary Location Salary Range:
$125,760.00 - $188,640.00
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
