Total 6 customer service job vacancies in boulder city nevada

Are you interested in continuing your career in CJTF HOA/AFRICOM in a mission focused environment? CACI has established and upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement CJTF HOA/AFRICOM’s mission objectives.

What You’ll Get to Do:

CACI has an excellent opportunity for an experienced, self-directed, Service Desk Technician.  This position is in support of a Department of Defense (DoD) organization, CJTF-HOA located OCONUS in DJIBOUTI, Africa.  This position is required to travel OCONUS. 

Performs a variety of difficult assignments associated with monitoring and controlling computer operating systems. Supervises and manages the daily activities of configuration and operation of business systems. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provides assistance to users in accessing and using business systems. Sets up and maintains more than one type of computer system such as Open VMS Systems/DSM environments, UNIX systems (SCO and SUN), and Windows systems. Analyzes system faults and troubleshoots and runs diagnostic tests on operating systems and hardware to detect problems. Evaluates and installs developed software during various phases of testing. Reviews and prepares documentation for systems, tests and installation of software. Investigates and recommends methods and techniques for obtaining solutions. Initiates preventive maintenance on the operating systems as well as repair to system/environment problems. Administers systems/environment solutions for multiple projects with varying schedules. Interfaces with vendors for trouble calls. Supports the planning of system/environment requirements for individual projects.  May provide work direction and guidance to others.

More About the Role:

The successful candidate must be able to communicate clearly and succinctly both written and orally, have a positive customer service attitude, and present products and ideas in a business-like manner.  The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts.  The candidate must be experienced in interfacing with both client managers and system users. Specifically, the Help Desk Technician will be responsible for supporting systems and applications on a geographically dispersed Windows 10 Enterprise network with multiple types of servers and server applications. The HD Tech will be responsible for Windows system administrator functions supporting a global Active Directory infrastructure in a mixed Windows environment.  The HD Tech will provide journeyman level knowledge and specialized experience to include management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.  Provide Tier 0/1 support to the customer and their components to include Tier 0/1 infrastructure troubleshooting and support that involves the configuration and administration of servers in their area of operation. 

Additionally, the DH Tech will provide remote support and/or travel to customer servers and sites as required.  The ideal candidate will have experience maintaining and supporting network devices consisting of primarily Cisco routers and switches.  Using this knowledge the system administrator will be successful in providing necessary administration and maintenance support of this system.

You’ll Bring These Qualifications:

• Currently hold an adjudicated Secret Clearance and be able to maintain
• 3+ years of experience in Systems Administration work
• Professional and responsible system administration of Microsoft Windows servers
• Effective communications throughout all levels of operational command
• Experience troubleshooting and administering Microsoft windows 7 desktop systems
• Active directory account creation and administration experience
• Experience with Desktop Support and Troubleshooting
• Experience working with and supporting Cisco Routers and Switches
• Microsoft Certified Systems Administrator (MCSA) Win 10 or Microsoft 365 Certification: Modern Desktop Administrator Associate
• CompTIA Security + (IAT Level II or greater)

These Qualifications Would be Nice to Have:

• ITIL v3 - Foundation
• Automation using Microsoft PowerShell, VBScript, or batch files
• Experience with Microsoft SCCM
• Adaptable to changing circumstances and operational needs
• Experience working in VmWare ESXi environments
• Experience with network storage (SAN/NAS)
• Experience with enterprise backup solutions
• Understanding of Department of Defense Military standards
• Experience working with and supporting Cisco Routers and Switches

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

What You’ll Get to Do:
 

The Enterprise Service Bus (ESB) Application Administrator will be responsible for performing installation, configuration, testing and supporting activities related to the design and functionality of ESB. The program’s ESB includes but is not limited to Oracle Service Bus, Oracle Managed File Transfer (MFT), Oracle Database, Kafka Confluent Platform and their integrations. ESB Application Administrators actively participate in integrated product team meetings providing the necessary knowledge and guidance to ensure the selected ESB is implemented, configured and deployed successfully.

More About the Role:

A successful ESB Application Administrator candidate will be fluent with a variety of data models from business systems planning and data requirements planning and will have experience in designing web services with optimal security and performance. The candidate will also have a thorough understanding of the leading ESB solutions in the industry and will understand in detail the integration of the chosen ESB with the components of a specified technology stack.

You’ll Bring These Qualifications:

• Documenting technical and conceptual specifications in support of installation / configuration of ESB, Database, & Kafka components & their integrations.
• Operational Support of various internal ESB capabilities: IPPS-A APIs, service handlers, service operations, validation, error notifications & reporting, and Web service & SFTP connectivity with a focus on continuous process improvement and automation to overall reduce maintenance activities.
• Operational Support of various external components of the system like PeopleSoft Integration Broker, OAM/OID, REST, Oracle GoldenGate, Virtual Private Database (VPD), & Data Vault with a focus on continuous process improvement and automation to overall reduce maintenance activities
• Application of software patches and upgrades as needed to maintain functionality, security compliance and vendor support
• Supporting the Testing and CM teams for Functional/Security and Performance Testing, Code packaging and code migration to various Test and Prod environments
• Working closely with ETL development team to define topics, schemas, and routing to SFTP landing zones
• Working closely with DBAs, ETL/ PeopleSoft Dev teams, and Security Team to improve performance and data quality
• Working closely with developers, SMEs and Testers using Agile sessions
• Working to identify, prioritize, and execute assigned tasks to meet program goals and deliverable objectives
• Other tasks and activities as assigned or directed by the ESB Lead or Infrastructure Manager.

Required Qualifications:

• Active DOD SECRET clearance required; SSBI preferred
• Current Security+ accreditation required
• Bachelor's degree in Information Systems, Computer Science or Mathematics
• 5 - 9 years of related experience in the Information Technology field with an emphasis on large-scale ERP systems
• 3+ years of experience with Apache Kafka or Confluent Kafka; strong experience with messaging technologies, to include design, installation, configuration, and testing
• 2+ years of strong experience with enterprise service bus technologies, to include design, installation, configuration, and testing in Linux/Solaris environments; Oracle ESB/MFT required
• 3+ years of strong experience with scripting in Solaris/Linux platforms; sample scripts available upon request
• 1+ years of strong experience with SQL Compliant Database; Oracle preferred
• Ability to work collaboratively in a team environment with a strong focus on customer service and solution ownership
• Must possess strong oral and written communication skills and can demonstrate strong problem solving skills
• Ability to meet deadlines and manage multiple, dynamic priorities.

These Qualifications Would be Nice to Have:

• Experience with PeopleSoft Integration Broker and PeopleTools
• 2+ years of experience integrating OSB with PeopleSoft Integration broker
• Experience configuring Confluent Platform in Linux environments; Schema Registry, Connect, REST, & KSQL plusses
• Experience working in SIPRnet and deploying ESBs aboard the SIPRnet
• Experience working w/Cross Domain Guards
• Experience working w/Dissemination, Mandatory Access Controls (MAC), Role Base Access Controls (RBAC), and knowing the difference between them
• Experience working within a DoD Data Center such as DISA
• Proven track record of successful deployment of ESBs from requirements gathering through implementation

What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

Are you interested in continuing your career in CJTF HOA/AFRICOM in a mission focused environment? CACI has established and upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement CJTF HOA/AFRICOM’s mission objectives.

What You’ll Get to Do:

CACI has an excellent opportunity for an experienced, self-directed, Service Desk Technician.  This position is in support of a Department of Defense (DoD) organization, CJTF-HOA located OCONUS in DJIBOUTI, Africa.  This position is required to travel OCONUS. 

Performs a variety of difficult assignments associated with monitoring and controlling computer operating systems. Supervises and manages the daily activities of configuration and operation of business systems. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provides assistance to users in accessing and using business systems. Sets up and maintains more than one type of computer system such as Open VMS Systems/DSM environments, UNIX systems (SCO and SUN), and Windows systems. Analyzes system faults and troubleshoots and runs diagnostic tests on operating systems and hardware to detect problems. Evaluates and installs developed software during various phases of testing. Reviews and prepares documentation for systems, tests and installation of software. Investigates and recommends methods and techniques for obtaining solutions. Initiates preventive maintenance on the operating systems as well as repair to system/environment problems. Administers systems/environment solutions for multiple projects with varying schedules. Interfaces with vendors for trouble calls. Supports the planning of system/environment requirements for individual projects.  May provide work direction and guidance to others.

More About the Role:

The successful candidate must be able to communicate clearly and succinctly both written and orally, have a positive customer service attitude, and present products and ideas in a business-like manner.  The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts.  The candidate must be experienced in interfacing with both client managers and system users. Specifically, the Help Desk Technician will be responsible for supporting systems and applications on a geographically dispersed Windows 10 Enterprise network with multiple types of servers and server applications. The HD Tech will be responsible for Windows system administrator functions supporting a global Active Directory infrastructure in a mixed Windows environment.  The HD Tech will provide journeyman level knowledge and specialized experience to include management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.  Provide Tier 0/1 support to the customer and their components to include Tier 0/1 infrastructure troubleshooting and support that involves the configuration and administration of servers in their area of operation. 

Additionally, the DH Tech will provide remote support and/or travel to customer servers and sites as required.  The ideal candidate will have experience maintaining and supporting network devices consisting of primarily Cisco routers and switches.  Using this knowledge the system administrator will be successful in providing necessary administration and maintenance support of this system.

You’ll Bring These Qualifications:

• Currently hold an adjudicated Secret Clearance and be able to maintain
• 3+ years of experience in Systems Administration work
• Professional and responsible system administration of Microsoft Windows servers
• Effective communications throughout all levels of operational command
• Experience troubleshooting and administering Microsoft windows 7 desktop systems
• Active directory account creation and administration experience
• Experience with Desktop Support and Troubleshooting
• Experience working with and supporting Cisco Routers and Switches
• Microsoft Certified Systems Administrator (MCSA) Win 10 or Microsoft 365 Certification: Modern Desktop Administrator Associate
• CompTIA Security + (IAT Level II or greater)

These Qualifications Would be Nice to Have:

• ITIL v3 - Foundation
• Automation using Microsoft PowerShell, VBScript, or batch files
• Experience with Microsoft SCCM
• Adaptable to changing circumstances and operational needs
• Experience working in VmWare ESXi environments
• Experience with network storage (SAN/NAS)
• Experience with enterprise backup solutions
• Understanding of Department of Defense Military standards
• Experience working with and supporting Cisco Routers and Switches

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

What You’ll Get to Do:

As the Support Technician, you are responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications.  Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.  Supports new infrastructure projects.  Maintains all configuration documentation for assigned infrastructure.

More About the Role:

• Offering desktop computer support to our remote employees including OCONUS.

• Re-image, configures, installs, and supports desktop computers, laptop computers, printers, monitors, and other general peripherals to remote employees.

• Safeguard computer data during all support transactions.

• Troubleshoot hardware and software issues with the use of remote-control tools.

• Support Microsoft Office 365, VDI (VMware) and Active Directory products.

• Work closely with internal and external IT support teams.

• Create, track and document small package shipments (laptops and peripherals).

• Follow customer service best practices during phone and email communications while following information security policies.

• Effectively document support procedures.

• Document support notes and progress in incident management system.

• Adhere to established service level agreements (SLA).

• Train junior staff and provide technical guidance for the service desk as appropriate.

You’ll Bring These Qualifications:

• Typically has a University Degree or equivalent experience and 3+ years of related work experience.

• Experience configuring and administering Microsoft Office 365; exposure to Microsoft Azure AD a plus. Or – Experience with Active Directory, Azure AD, Group Policy, and O365.  

• Knowledge of mobile devices and network technologies of LAN, WAN, VPN, DNS, and TCP/IP.  

• Ability to lift and carry a minimum of 30lbs. 

• Extensive walking may be required.

These Qualifications Would be Nice to Have:

• Strong problem-solving skills and the ability to develop alternative solutions. 

• Ability to establish and maintain effective working relationships with other others, work independently, and experience knowledge base articles.  

• Display a commitment to quality and strong multi-tasking skills.  

•  Excellent hardware troubleshooting experience (Dell) in a Windows environment.  

• Good attention to detail and strong writing skills.  

• Team-oriented and skilled in working within a collaborative environment.  

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

What You’ll Get to Do:

As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.  Executes against established Service Level Agreements (SLA).  Documents resolutions and updates self-help and staff knowledge bases.  Alerts management to recurring problems and patterns of problems. Provide statistics for the weekly Service Desk report on call trends.

*Once fully trained, this role can be worked in a hybrid situation (partially remote.)**

More About the Role:

• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, mobile device, and other computer-related technologies.

• Communicates promptly on progress and engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. 

• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.

• Troubleshoots problems with operating systems, applications, remote access, email, and telephone and wireless issues.

• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to appropriate team.

• Defines and classifies level, priority and nature of problem, request and/or issue.

• Responsible for opening, tracking and closing trouble tickets.

• Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned.

• Active Directory account management and RSA token provisioning.

You’ll Bring These Qualifications:

• Typically has 3+ years of experience. May require vocational or technical education in addition to related work experience.

• Proficiency with Windows 10 operating system.

• Experience and knowledge of installation, configuration, and troubleshooting of computers.

• Knowledge of help desk call tracking management systems; ServiceNow desired.

These Qualifications Would be Nice to Have:

• Strong verbal and written communication skills

• Excellent customer service skills

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.

CACI has an excellent opportunity for an experienced, self-directed Service Desk Lead.  This position is in support of a Department of Defense (DoD) organization.

As a Service Desk Lead you will provide daily supervision, technical support, and direction to Service Desk staff in support of a 24x7x365 Enterprise Service Desk Operation. You will provide guidance on troubleshooting and resolving incidents and service requests for a 60,000+ user community through telephone, emails, and chat.

More About the Role:

The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner.  The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts.  The candidate must be experienced in interfacing with both client managers and system users.

Job Responsibilities:

• Accountable for the performance of service desk technicians on designated shift, managing staff schedules to ensure coverage for ongoing operations and surge events while meeting all performance requirements
• Leverage technical background to guide troubleshooting and incident management of technicians as necessary
• Interface with customers and other vendors for communicating status of operations, resolving escalations and complex issues in a timely and efficient manner acting as an escalation point for Service Desk Operations
• Communicate in a timely manner, any customer or technical issues adversely impacting Service Desk operations.
• Daily supervision of ~15 Service Desk agents, providing mentoring and coaching ensuring performance is maintained and service levels achieved
• Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement

Qualifications:

• US Citizenship required.
• Must meet eligibility requirements for access to classified information and be successfully in obtain to a Department of Defense (DoD) Secret Clearance and pass all relevant background checks for a security clearance. Active DoD clearance preferred, but not required.
• 6-10 years’ experience required. Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience; Master’s Degree in related field may be substituted for bachelor’s degree and 3 years relevant experience. 

Desired Skills:

• An active DoD Secret or higher clearance
• ITIL Foundation or higher ITIL certification
• Experience working on a program that has gained an ISO/IEC 20000 or ISO 9001 certification
• Experience working in the Department of Defense

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is: