Customer Relationship Manager
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Outside Continental US
* * *
CACI hiring a Customer Relationship Manager to work with our Department of State customer!
More About the Role:
The Customer Relationship Manager contributes to the leadership team of the business they partner with by actively collaborating with key stakeholders to promote Department of State’s (DoS) information technology policies and mandates as well as ensures that the program is able to recognize and optimize such policies and capabilities to achieve its mission. You will establish communication processes and channels with IT service providers, advocates for cybersecurity awareness, and provides creative and innovative solutions while working closely with all partners to ensure that DoS’s mission is realized and optimized.
The Customer Relationship Manager will be responsible for driving the following initiatives:
Develop and maintain privileged relationships with each supported site to understand local initiatives and explore opportunities for growth.
Lead and drive transformation, growth, and optimization strategies for DoS stakeholders
Foster professional relationships with DoS stakeholders to help them follow best practices and optimize use of enterprise technologies and services.
Identify opportunities to upgrade or provide additional products/services so that they meet Government’s needs effectively
Manage relationships with IT vendors to ensure solutions and services comply with the Group’s IT guidelines.
Establish Key Performance Indicators to track stakeholders’ satisfaction with DoS portfolio of services and be ready to address areas in need of improvement.
Identify and communicate how DoS solutions and services (governance, infrastructure, network provisioning and support) can help supported the program to achieve short and long-term goals.
Anticipate the direction of the business and recommend solutions to support desired future state.
Advise on options, costs, risks, and benefits of solutions
Manage change control and develop clear and concise communications regarding impact.
Manage escalation of IT support requests to ensure timely response.
Provide direction and monitor performance.
Lead innovation by defining & implementing engagement methodologies and best practices in the continuous pursuit of operational excellence and process enhancement.
Advise and assist customers regarding the technical scope of the contract
Provide accurate, thorough and timely reporting information
Resolve issues related to Task Order performance under the contract
Attend meetings and conferences as necessary
Manage task accomplishment across multiple functional areas
You’ll Bring These Qualifications:
Bachelor’s Degree Required, preferred degree in Information Systems, Information Technology, Business, Finance, or related field.
8+ years’ experience in Information Technology, IT Risk Management, Technology Governance, or directly related experience.
6+ years’ business relationship management and/or program management with IT infrastructure, IT processes, and/or business processes.
An active TS/SCI clearance
Strong leadership and effective interpersonal and communication experience interacting with all levels of the organization in the context of strategy, technology, and/or risk programs.
Ability to clearly express technical and business concepts
Excellent Project Management skills
Strong understanding of Cybersecurity trends
Strong understanding of Networks and trends
These Qualifications Would be Nice to Have:
Experience with service delivery, infrastructure, and operations
Undergraduate degree and 8 years of direct Government contracting experience at Department of State task/project management level
Master’s degree preferred
Knowledge of Department of State, Diplomatic Security (DOS/DS) mission, programs and relationships sufficient to provide a broad range of program management services
Experience supporting or working with DOS/DS
Proficient in Microsoft Office (i.e., Word, PowerPoint, Excel and Outlook) and database programs to track office reporting
Project Management Professional (PMP) certification
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$77,200 - $162,200
