Job Purpose:
- The primary objective of this role is to lead and support Citi’s Continuity of Business (CoB) program across all business lines and functions within the countries and ensure invocation readiness. Secondly to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
- Internal customer facing role responsible for interacting with Citi’s internal stakeholders to ensure that our CoB program is delivered to support their needs, as well as communicating key changes and strategy implementation.
- The role reports to the O&T Head in Turkey and will also have a matrix reporting to the MEA Cluster CoB Head. The incumbent will work closely with Cluster and Global CoB teams and with the local Country Management.
Job Background/Context:
- The Continuity of Business program is designed to safeguard Citi’s staff, business operations, and technology under a diverse set of conditions, including a resolution event.
- All Citi Businesses are required to implement a CoB Program that includes Assessment, Crisis Management, Planning, Testing, Maintenance, Quality Review, Monitoring and Reporting, Training, Awareness, and Communications.
- The CoB organization is responsible for developing and managing the enterprise-wide CoB policy, standards, tools, and guidance.
- The role is instrumental in keeping Citi’s employees, on-site staff, locations, and processes safe from various types of harm such as Cyber Threats, Natural Disasters, as well as be proactive in preventing potential threats.
Key Responsibilities:
- Manages implementation of the CoB Policy and Standards requirements and other CoB Program elements, including documentation of Business Impact Analysis (BIAs), Business Recovery Plans (BRPs), and Crisis Management Plans (CMPs), testing of BRPs and CMPs, management reporting, training, and awareness for all business units in the supported Countries
- Oversees business unit compliance with local and global Business Continuity-related regulations in conjunction with the local compliance officers and the regional Business Continuity Management Team(s)
- Provides direction and support to all Business Recovery Coordinators (BRCs) within the country.
- Monitor country related Key Performance Indicators (KPIs) and risk and ensure relevant risk highlighted locally and globally, corrective action plans are closed within required timeframes.
- Oversight of CoB training and business-level awareness programs
- Use CoB and business knowledge to advise the businesses on how to enhance recovery strategies, capabilities, and their CoB plans to mitigate business interruption risk/impact more efficiently and effectively
- Coordinate Denial of Service (DoS), Denial of Access (DoA) and Call Tree tests and ensure compliance adherence for all organizations and ensure results are approved and uploaded in the corporate CoB tool set, including management of M&R (Monitoring and Reporting) program.
- Support and implement Cluster or Global Continuity of Business Initiatives within the country.
- Participates and communicates with professional external parties as needed.
- As Lead BRC supports a Product(s) via CoB Entity in the implementation and execution of the CoB Policy and Standards with maintaining BIA and BRP, Coordinates and documents all exercising and testing activities for CoB entity
- Country Implementation of Crisis Management Standards. Responsible for ensuring the CCMP (Country Crisis Management Plan), IDOP (Infection Disease Playbook) and Cyber Recovery Playbook are complete, compliant, and maintained according to CoB/CSIS Crisis Management Standards.
- Ensure all country employee Contact information is accurate for Crisis Communication purposes (e.g., MIR3)
- Proactively respond to and coordinate crisis events impacting the supported countries and invoke the Crisis Management teams as needed
- Provides status updates to the Cluster Crisis and CoB teams in the event of an incident / crisis management / CoB invocation within the supported countries.
- Manage Crisis Management tabletop exercises
- As a Pandemic Coordinator responsible for delivering all requirements as outlined in the Infection Disease Operation Plan (organizing meetings, track actions, report country MIS, Coordinate Return Back to Office etc.) in the supported countries
- Support the cluster or global teams with any other coordination and project related activities
Development Value:
- Develop a broad understanding of Citi’s business operations and organization particularly in the Citi CoB and IS areas.
- Demand and develop significant general management and leadership skills and the ability to achieve objectives through direct control, influence, and other indirect means.
- Equip the incumbent with relevant experience and exposure for further demanding and high-profile roles within Citi.
- Opportunity to obtain broad exposure to the full range of Citi Business Continuity Management
Experience/Knowledge
- Business Continuity and audit / compliance / controls experience is desirable
- Good level of understanding of the core BCM disciplines, BCI or other BCM certification is a plus
- Must be able to interface and coordinate work efficiently and effectively with business partners at all levels of the organization
- Experience with interpretation and application of policies and standards
- Demonstrated knowledge of applying best practices in effective program delivery e.g., in project management, governance controls, change management and other similar initiatives
- Demonstrated experience in building and sustaining productive business focused relationships
Skills
- Excellent interpersonal skills with attention to detail and ability to multi-task
- Individual contributor with the ability to work effectively in a team with diverse skill sets and cultures in a large, global corporate environment
- Excellent problem-solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions. Strong analytical skills
- Strong written and verbal communication skills (English)
- Excellent communication and presentation skills
- Ability to build and maintain strong relationships at all levels
- Strong organizational skills to manage multiple competing priorities
- Strong influencing, facilitation, leadership, relationship management, project management skills
- Information Technology background
- Technical proficiencies in MS Office Suite
Competencies
- Resilience, adaptability and the ability to remain focused.
- Ability to achieve results through influence of stakeholders and clients and the leadership of and participation of virtual teams.
- Ability to analyze complex, ill-defined problems and to develop practical solutions.
Education:
- University Degree with technical background
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Job Family Group:
Corporate Services
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Job Family:
COB & Crisis Management
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Time Type:
Full time
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