Essential Job Duties and Responsibilities:  

• Delegates daily duties to the Fulfillment staff and expedites requests. 
• Assists in the achievement of all required Key Performance Indicators (KPIs) and other performance standards and requirements. 
• Acts as a process and procedural specialist for the team ensuring they have the skills and knowledge required.  
• Ensures all systems are running for order processing and fulfillment. 
• Strictly follows all fulfillment control processes and reporting requirements. 
• Maintains and produces reports for the Supervisor. 
• Provides backup for Supervisor. 
• Uses multiple Cubic systems to troubleshoot/problem-solve fare media and inventory issues. 
• Handles corresponding emails received in the Fulfillment inbox.  
• Serves as backup for the Fulfillment Team preparing cards and tickets for shipping. 
• Performs physical counts of inventory and makes appropriate adjustments on inventory levels. 
• Performs routine administrative duties, including data entry, and organizing courier pick-ups. 
• Assists in unloading boxed inventory from the delivery truck and organizes fare media stock into the stock room. 
• Assist with coaching, training, and mentoring of representatives. 
• Comfortable with the multi-computer applications systems to process tasks assigned.
• Assures orders and shipping labels are properly completed.
• Reviews end-of-day reconciliation of physical stock against various computer reports. 
• Provides support for email and phone inquiries from customers. 
• Provides support regarding inventory movement requests between stock locations. 
• Executes processes while adhering to internal policies, KPI’s, and customer expectations.   
• Uses multiple Cubic systems to troubleshoot and problem-solve.  

Skills and Specifications

• Strong administration and organizational skills with the ability to work under pressure from time to time.  
• A problem-solver who's willing to take initiative and be proactive.  
• People leadership attributes. 
• A collaborative style and ability to work as part of a team. 
• Desire to learn, grow, and succeed. 
• Strong interpersonal and communication skills (verbal and written) with the ability to communicate and lead on operational ideas and initiatives. 
• Excellent customer service skills.  
• Ability to make informed decisions. 
• Ability to consistently follow procedures with attention to detail. 
• Experience with writing procedure and process manuals is an asset.

Minimum Job Requirements: