Major Responsibilities: 

The MA:  

1. Accepts delegation from the physician and RN and is responsible for delivering care in accordance with the patient's plan of care, and in compliance with organizational, regulatory, and professional standards and guidelines.  

2. Contributes to the plan of care by collecting and reporting patient data. Gathers data in support of the comprehensive assessment and care planning conducted by the physician or RN.  

3. Observes and reports the patient's response to care as well as significant symptoms or changes in patient status to the RN or physician.  

4. Documents accurately all aspects of care in an appropriate and timely manner, and in compliance with organizational, regulatory, and professional standards and guidelines. 

5. Incorporates the patient’s/family's readiness to learn when reinforcing teaching initiated by an RN or physician to achieve optimal, age-specific, and individualized care.  

6. Demonstrates respect for all individuals and promotes a healing environment for patients, families, and co-workers.  

7.  Maintains competency and contributes to the Gundersen Health System mission and strategic plan including but not limited to: 

Rooms patients and obtains and documents components of rooming process 

Assists the physician/RN in performing and documenting tests and procedures 

Verifies new and refill prescriptions, contacts pharmacies 

Uses the electronic medical record proficiently; transmits information electronically 

Gathers and documents objective information during phone interactions and shares with physician and/or RN who determine care 

Maintains sterile technique and infection control standards as required 

8. Possesses excellent communication skills and contributes to success of the team through participation in staff meetings, quality improvement projects and committees, etc.  

9. Performs other job-related duties as assigned. 

Education and Learning: 

REQUIRED 

Graduate of a Medical Assistant program, Practical Nursing program or Vocational Nurse program or have completed education to be eligible for NCLEX-PN 

Or 

High School Diploma or equivalency and attained a Medical Assistant Certification 

Current Infant-Adult Basic Life Support for Health Care Providers (with hands on learning) from one of the following programs; American Heart Association or American Red Cross. 

Some departments may require additional certifications. For example, if a Medical Assistant is working with a Chiropractor, they will need a Wisconsin Chiropractic Technician Certification (CHIROTEC). 

If a Practical or Vocational Nurse: Licensed minimally in the State of practice, some positions may require additional State LPN licensure.  

Current Infant-Adult Basic Life Support for Health Care Providers (with hands on learning) from one of the following programs; American Heart Association or American Red Cross.