Locations: Elizabeth, Broomfield and Vinter Court, Staines (on site)We are a UK housing association committed to a new vision – p.....
Locations: Elizabeth, Broomfield and Vinter Court, Staines (on site)
We are a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.
And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.
About the role
We’re searching for a Scheme Manager to join our friendly and hard-working team at A2Dominion.
- Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary.
- Effective management of the building and estate to ensure effective health and safety management, security, and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this.
- Assist the Housing and Lettings Team by completing viewings, assessments, tenancy sign up and induction meetings to ensure customers understand the tenancy agreement, their rights and obligations, service specification and property facilities, complying with legislative and accreditation requirements.
- Effectively manage the termination of tenancies and associated liaison with the voids, lettings team and contractors.
- To provide a person-centred service to our customers that encapsulates our ‘Retirement Living’ ethos utilising the provided tools and guides available.
- Accountable for appropriate and effective safeguarding reporting and actions, in line with legislation and internal reporting systems.
- Be responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all.
- Manage facilities including guest rooms and communal room bookings.
- To manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB.
- Provide customers with advice and facilitating move to alternative accommodation as required.
- To be the point of contact and liaison with all relevant agencies, both statutory and voluntary as required.
- Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time.
- To be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services’ where appropriate.
- To manage low level complaints or dissatisfaction on site in accordance with A2Dominion Policy.
More about you
You won’t necessarily have experience in this sector, as we recognise that transferrable skills and experience are just as valuable.
We are specifically looking for candidates with the right skills and attitudes, who will demonstrate and promote our values of caring by nature, working better together and thinking for tomorrow.
We would welcome your application if:
- You are experienced with working with vulnerable people and community groups
- Experienced, maintaining buildings health and safety requirements including regular inspections and monitoring and have
- Basic knowledge of welfare benefits and housing benefits
- You MUST have a driving licence and access to car for travel
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 30 days’ holiday (Plus Bank Holidays)
- Up to 8% contributory pension
- Flexible working
- Private Medical Insurance
- Investment in your learning and development
If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer.
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk
A2Dominion are proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers.
