Total 6 customer service job vacancies in London, UK

Customer Service Administrator / Sales Support Coordinator who has excellent administrative, organisational and time management skills with excellent written and verbal communication skills in English and German is required for a well-established company based in Ealing, West London.


SALARY: up to £35,000 per annum + Benefits

LOCATION: Ealing, West London (W5)

JOB TYPE: Full-Time, Permanent

KEY REQUIREMENT: Candidates must be fluent in English and German


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Sales Support Coordinator who has excellent administrative, organisational and time management skills with excellent written and verbal communication skills in English and German.

Working as the Customer Service Administrator / Sales Support Coordinator you will assist the Sales Team with full back-office support. This will also include liaising with customers, extending contracts and providing regular reports on the team’s activities.

As the Customer Service Administrator / Sales Support Coordinator you will need fluent English and German and have a confident and professional telephone manner.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as the Customer Service Administrator / Sales Support Coordinator include:

• Provide administrative support to the sales team, including managing schedules, preparing reports, and handling correspondence

• Assist with order processing, invoicing, and tracking shipments to ensure timely delivery

• Respond to customer inquiries via phone, email, and chat in both English and German

• Maintain accurate customer records and update the CRM system regularly

• Coordinate with other departments to resolve customer issues and improve service delivery

• Support the sales team with market research, lead generation, and follow-up activities

• Assist in organising and coordinating sales events and meetings


CANDIDATE REQUIREMENTS

• Fluent in English and German, both written and spoken

• Previous experience in a customer service or sales support role is preferred

• Excellent communication and interpersonal skills

• Strong organisational skills and attention to detail

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Ability to work independently and as part of a team

• Positive attitude and a proactive approach to problem-solving


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12642

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Customer Service Advisor / Contact Centre Agent who has experience of delivering exceptional customer service with excellent interpersonal and communication skills, and who is able to act with diplomacy and tact is required to join a well-established company based in Ealing, West London.

NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED

All levels of experience considered (see below for extra details)


SALARY: £30,000 per annum + Generous Benefits (see below)

LOCATION: Ealing, West London (W5) – 100% Office Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 hours per week (for Full-Time position)

4 different shift patterns on a rota basis, with start times between 8:30am – 9:30am and finish times between 4:30pm – 5:30pm


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has experience of delivering exceptional customer service with excellent interpersonal and communication skills, and who is able to act with diplomacy and tact.

Working as the Customer Service Advisor / Contact Centre Agent you will support the organisation’s customers with queries such as making payments, booking appointments and repair issues. No two days are ever the same working in this busy and fast paced call centre where you will put customer experience at the heart of what you do.

As the Customer Service Advisor / Contact Centre Agent you will be responsible for managing and resolving each query with a dedicated and positive attitude, putting people first by working for a company with a social purpose to make lives better.


What if I don’t have previous contact centre experience?

Fear not! Some of the best recruits in the Contact Centre have not had previous Contact Centre experience. From Teaching Assistants and Bus Drivers to Retail experience – the company focus on people’s ability to communicate effectively, awareness of the impact they can have and passion for delivering a solution orientated experience for their customers.


DUTIES

Your duties as a Customer Service Advisor / Contact Centre Agent will include:

• Contribute to the effective running of the call centre, managing inbound calls from their residents, delivering a high-quality responsive experience

• Understand, assess and manage queries, concerns, or complaints to ensure they achieve satisfactory outcomes and escalating when appropriate

• Accurately record all call details on up to 4 different systems to maintain detailed resident files ensuring accurate and updated information

• Respond and manage email queries from their customers in a timely manner

• Record initial repair & maintenance requests and arrange appointments by consulting with internal colleagues and external 3rd parties

• Deliver services in a clear and understandable way that meets the diverse needs of their customers & communities

• Work towards company service level agreement in line with individual and team KPI’s


CANDIDATE REQUIREMENTS

• Proven experience of delivering exceptional customer service, in a call centre or other environment working closely with people

• Resilience in managing conflict and proactive in finding solutions to queries for a diverse customer base

• Excellent communication skills, both verbal and written - Proficient in using computer systems, CRM software (they use Microsoft Dynamics), and other relevant tools

• Ability to remain calm and empathetic in high-pressure situations

• A commitment to finding the best solutions for each customer enquiry

• Ability to multitask when talking to customers, updating systems, and booking appointments

• Able to show an ability to work towards and achieve targets


INTERVIEW PROCESS

You will be contacted by a member of the recruitment or contact centre team to discuss your application further.

The company is recruiting for up to 10 new colleagues to join the busy teams in Ealing, London. With this in mind, they plan to invite people into the office in Ealing to take part in an assessment centre to get to know your skills and experiences better.

These dates will be in October and will likely be for half a day. They will share further details on what to expect to get your prepared should they progress your application further.


ONBOARDING AND TRAINING

Your training and onboarding will be key to setting you up for success. You will have a comprehensive training programme to get you comfortable and confident using the systems, customers, your colleagues and key departments you’ll be working closely with and everything in between.


BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.


APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12627

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Recruitment Administrator with experience of working in a customer service environment, utilising and optimising administrative systems and processes, is required for a School Trust, based in Stanmore, North West London.

This role is known within the organisation as a Talent Acquisition Assistant.

No Recruitment /Talent Experience Required – Full Training Provided

If you have demonstrable experience working in a customer service environment and are looking to kickstart your career in Talent Acquisition or HR we’d love to hear from you!


SALARY: £25,823 - £28,079 per annum + Benefits

LOCATION: Hybrid role – working at least one day from the office in Stanmore, North West London (HA7), and the remaining time from home, with travel to other sites as needed

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Recruitment Administrator with experience of working in a customer service environment, utilising and optimising administrative systems and processes.

As the Recruitment Administrator you’ll be at the heart of an encouraging and evolving team, supporting end-to-end recruitment processes and contributing to impactful People Services projects.

Working as the Recruitment Administrator you will be working in a fantastic environment and will need to be able to plan and manage your own time effectively, working to a high degree of accuracy.


DUTIES

Your duties as a Recruitment Administrator will include:

Operational Delivery:

• Collaborate with team members and hiring managers to support the end-to-end recruitment process

• Schedule interviews, manage candidate communications, and handle onboarding and documentation

• Support recruitment activities, including job postings, headhunting, and reference checks

Applicant Tracking System and Talent Data:

• Maintain and update recruitment databases

• Continuously improve ATS functionality and report any anomalies or trends

Trust-wide Project Support:

• Contribute to People Services projects related to Talent Acquisition, helping shape policies and practices for optimal outcomes

One PS Team Contributions:

• Collaborate with the Partnering team and People Services Advisors to address talent pipeline issues and improve services

• Engage in continuous learning, support team development, and stay updated on employment legislation and best practices


CANDIDATE REQUIREMENTS

• Good interpersonal and stakeholder management skills

• Experience in managing and optimising administrative systems and processes

• Demonstrable experience working in a customer service environment

• Ability to work to a high degree of accuracy and pay attention to detail

• Ability to plan and manage their own time effectively


BENEFITS

• Great opportunities for Professional development
• NEST pension scheme (subject to eligibility)
• O2 discounts
• Specsavers corporate eye test vouchers
• Flexible working opportunities
• Eligible for NUS card and CSSC membership
• Cycle-to-work and Electric Vehicle Lease Schemes
• Access to multiple well-being programmes and apps
• Free staff lunch and on-site parking


Pre-employment checks

The organisation is committed to safeguarding and promoting the welfare of children and young people and requires all staff and volunteers to share this commitment. All successful candidates are required to have an Enhanced DBS check unless internally appointed and still within the cycle of DBS re-checks.

Any appointment subsequently made will be subject to the receipt of satisfactory references and other pre-employment checks.


APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12620

Full-Time, Permanent Talent Acquisition / Recruitment and Customer Service Jobs, Careers and Vacancies. Find a new job and work in Stanmore, North West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Hotel Receptionist / Customer Service Front of House who has excellent customer service, communication, organisational and administrative skills is required to greet and welcome all guests and potential clients in a courteous and efficient manner for a well-established hotel chain based in Central London.

Candidates will need to be available on a Full-Time, Permanent basis.


SALARY: Competitive

LOCATION: Central London (Holborn / Russell Square)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40-48 hours per week, morning, evening and/or night shifts including weekends – flexibility is required for both shifts with day/days off on rotation


JOB OVERVIEW

We have a fantastic new job opportunity for a Full-Time Hotel Receptionist / Customer Service Front of House who has excellent customer service, communication, organisational and administrative skills is required to greet and welcome all guests and potential clients in a courteous and efficient manner.

Working as the Hotel Receptionist / Customer Service Front of House you will manage all incoming reservation enquiries and escalate to the appropriate team member when required. You will also carry out a range of administrative tasks such as updating the room statuses on the system, send end-of-day reports to the Head Office and update guest records.

As the Hotel Receptionist / Customer Service Front of House you will be extremely personable with excellent customer service skills and a helpful, friendly manner.


DUTIES

Your duties and responsibilities as Hotel Receptionist / Customer Service Front of House include:

• Welcome guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all in-room and Hotel facilities

• Attend to all guests and potential clients at the Front Desk in a courteous and efficient manner

• Answer customer enquiries politely and efficiently

• File and keep all guest registration records secure and confidential

• Update guest records in the PMS system

• Update room statuses on the system

• Ensure all messages and correspondence are passed to guests or the relevant department

• Check and send End-of-Day reports to Head Office daily

• Report any problems with the End-of-Day reports to the Shift-leader or Reception Manager

• To be fully conversant with all telephone and switchboard equipment

• Keep record and be familiar with all extension numbers in the Hotel

• Answer all internal and external telephone calls received at reception within three rings

• Notify the Duty Manager/Front of House Manager/ Guest Relations Manager of the arrival of all VIPs

• Ensure all room moves are dealt with and recorded efficiently

• Be aware of guests’ special requirements and communicate them to relevant departments

• Identify returning and regular clients and make sure their special requirements are met

• Obtain sufficient security before checking in a guest, i.e. card pre-authorisation, cash deposit, clear bill back instruction in writing

• Ensure all bills and room charges are posted correctly

• Ensure correct amount of payment is charged to the guest

• Ensure corrections/adjustments are done correctly and authorised by the Reception Manager/Front of House Manager

• Send all bills of departed guests to Head Office

• Make sure ledger bills are printed with the correct details, including guest title, name, company name, company address, reference number, purchase order number, itemised charges and VAT breakdown, and any other details specified in the correspondence

• Ensure to check desk folios on a regular basis

• Prepare Banking at the end of each shift and ensure all money banked is kept safe and secure for collection

• Perform credit check for all in-house guests at least once per shift and inform the Reception Manager/Front of House manager of any issues

• Take all reservation enquiries by telephone, fax, email and in person in the absence of a Reservations Agent

• Promote and upsell the Hotel facilities aiming to maximise occupancy and revenue

• Be fully conversant with the rate structure and current promotions

• Enter correctly all reservation details into the system

• Be fully conversant with hotel and in-room facilities as well as local attractions, transport routes etc. in order to be able to answer any related customer enquiries

• Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests

• Observe and implement procedures of dealing with emergency situations, fire prevention and Health and Safety


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12603

Full Time, Permanent Customer Service and Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider based in the City of London.

ALL LEVELS OF IT EXPERIENCE CONSIDERED

As a successful candidate you will need a solid foundation in IT, preferably covering Microsoft technologies.


SALARY: up to £32,000 per annum (depending on experience) + Discretionary Bonus + Benefits (see below)

LOCATION: Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from home.

PLEASE NOTE: This job is 100% Office Based

JOB TYPE: Full-Time, Permanent


ONLINE TEST: To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you’ll need to complete the company’s popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did.

Get more than 20 correct is considered good, more the 25 is the pass-mark, and only a select few have scored 30! Wishing you the best of luck with it.


JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets.

Working as IT Support Engineer / Service Desk Analyst / IT Technician you will support prestigious businesses around Microsoft Cloud / Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with.

As an IT Support Engineer / Service Desk Analyst / IT Technician you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and “going the extra mile”).


DUTIES

Depending on your level of experience your duties as an IT Support Engineer / Service Desk Analyst / IT Technician will include:

• Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function

• Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures

• Troubleshoot and resolve issues with Microsoft desktop operating systems

• Support new starter process (i.e. create new users configure mailboxes, distribution groups and calendar permissions) and leaver processes

• Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required

• Demonstrate you can switch focus between activities to deal with competing demands/call volume

• Manage your time effectively to achieve the best productivity during your working time

• Manage your call queue to the highest standard – prioritise and review regularly to ensure you are on top of the priority tickets, escalating, if needed

• Provide users with regular updates via telephone and the service management platform (ServiceNow)

• Ensure the tickets information are always of the highest standard (both, detail and quality of the written information)

• Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction


CANDIDATE REQUIREMENTS

• Previous experience working on an IT Help Desk supporting users

• Good Microsoft technical skills

• Excellent customer service skills

• Excellent English written and oral communication skills


DESIRABLE

• Previous experience working within an ITIL environment

• Experience working to SLA’s

• Experience working for a Managed Service Provider

• Windows Server experience

• Microsoft Azure

• Microsoft Active Directory

• DNS and DHCP

• Network troubleshooting skills


BENEFITS

• Annual Salary up to £32,000 per annum + discretionary bonus

• Working in an inclusive environment

• Industry renowned training / certifications (sponsored by the company)

• Wide range of company benefits

• Based in Central London

• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday

And more!


APPLY TODAY…

Once you apply you will be taken to complete an Online Technical Test please give yourself time to complete this. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12314

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in City of London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

First Line | 1st Line | Second Line | 2nd Line | Help Desk | Helpdesk | IT Technical Support

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Data Entry Administrator / Customer Service Data Processing Assistant who has fast and accurate inputting / typing speed with excellent communication and organisational skills is required by a company based in Battersea, South West London.


SALARY: Starting Salary £24,000 per annum, rising to £26,000 per annum after successfully completion of probation period, plus bonus

LOCATION: Hybrid. Your time will be split working remotely from home and spending a couple of days per week in the Battersea office.

PLEASE NOTE: Candidates MUST live within a commutable distance to London.

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Data Entry Administrator / Customer Service Data Processing Assistant who has fast and accurate inputting / typing speed with excellent communication and organisational skills.

Working as the Data Entry Administrator / Customer Service Data Processing Assistant you will be responsible for processing either manual emails or automatic feeds and uploading them quickly and accurately to the company website.

As the Data Entry Administrator / Customer Service Data Processing Assistant you will also be responsible for liaising with property agents to confirm any missing information, checking for duplicates and answering telephone and email enquiries.

As the Data Entry Administrator / Customer Service Data Processing Assistant, you will have a typing speed of at least 45 words per minute in order to process information efficiently, have great written and verbal communication skills and be highly organised.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as the Data Entry Administrator / Customer Service Data Processing Assistant include:

• Ensure that manual and automatic feeds are uploaded to the website accurately

• Process new feeds efficiently and in the order in which they are received to avoid delays in properties appearing on the website

• Communicating with clientele both written and verbally using excellent communication skills

• Reporting any issues with the functionality of the website to the Support Team

• Uploading properties either manually or from an automatic feed to the website

• Ensuring that all data entered on the website is accurate

• Approving pending images received from agents and arranging them appropriately

• Managing property details by processing property updates

• Contacting agents directly to confirm any missing information

• Checking for duplicates before uploading on to the website to ensure that a property does not appear twice

• Answering the phone/emails and assisting with queries where possible or transferring the query to the relevant person

• Carrying out property checks with agents over the phone when requested

• Carrying out user checks over the phone when required


CANDIDATE REQUIREMENTS

• A typing speed of at least 45 words per minute

• Previous office experience would be preferable

• Good communication skills

• Excellent attention to detail

• Polite and confident telephone manner

• Good organisational skills


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P11984

Full-Time, Permanent Admin Jobs, Careers and Vacancies. Find a new job and work in Battersea, South West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk