Customer Service Administrator / Administration Assistant who has experience working within a customer services / client relation.....
Customer Service Administrator / Administration Assistant who has experience working within a customer services / client relations environment with excellent administrative, organisational and time-management skills is required to join a well-established company.
SALARY: £23,000 per annum
LOCATION: Hybrid Work from Home and 1 Day per Week from the Office in Gloucester
TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours per Week, Monday to Friday, between the core working hours of 8am – 6pm
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Administrator / Administration Assistant who has experience working within a customer services / client relations environment with excellent administrative, organisational and time-management skills.
Working as the Customer Service Administrator / Administration Assistant you will work as part of the operational support team.
As the Customer Service Administrator / Administration Assistant you will be responsible for efficiently managing various tasks related to case management, health surveillance, client relations, reporting, on-site health program management, and on-site clinic maintenance.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties and responsibilities as the Customer Service Administrator / Administration Assistant include:
Case Management:
• Coordinate and manage occupational health cases, ensuring timely appointments, follow-ups, and effective communication with healthcare professionals
• Maintain accurate and confidential records of employee health assessments, treatment plans, and medical recommendations
Health Surveillance:
• Maintain an up-to-date live version of an Employee Exposure Groups report in collaboration with site
• Organise Health Surveillance programs, offering regular Health Surveillance / Assessment appointments and recall appointments
• Ensure required yearly compliance achievement
• Collaborate with medical professionals and the site to minimise DNA rates and ensure high clinics’ utilisation
Client Relations:
• Serve as the primary point of contact for clients, maintaining positive professional relationships
• Provide efficient updates on live cases to keep key site contacts up to date
• Address client inquiries, provide information on services, and ensure exceptional customer service throughout the engagement
Reporting:
• Prepare comprehensive reports on occupational health metrics, case statistics, Health Surveillance Outcomes, and DNA rates for internal and client review
• Analyse data to identify trends and provide insights for continuous improvement
On-site Health Program Management:
• Plan, implement, and manage on-site health programs tailored to clients' specific needs and requirements
• Collaborate with internal and external stakeholders to ensure successful program execution
On-site Clinic Maintenance:
• Oversee the maintenance and organisation of on-site health clinics, ensuring a clean, safe, and efficient environment
• Coordinate clinic supplies, equipment, and inventory management
CANDIDATE REQUIREMENTS
Essential
• Proven experience in administration, customer service, client relations or a similar role.
• Strong proactive & organisational Skills
• Crisis Management
• Multitasking
• Excellent communication and interpersonal skills to build and maintain strong client relationships
• Reporting experience
• Basic analytical skills
• Proficiency in Microsoft office including Word, Excel, PowerPoint and Outlook
• Organisational skills - good time management and priority setting
• Exemplary Communication skills and good telephone manner
Desirable
• Basic knowledge of clinic maintenance and inventory management to ensure a well-functioning on-site clinic
• Familiarity with case management processes and medical terminology
• Ability to prioritize and manage multiple cases efficiently
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P11665
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