Total 3 customer service job vacancies in horley surrey rh6 7ay

At AXA Partners, we have an exciting opportunity for you to join our Dedicated Services Team as one of our Customer Service Claims Handlers on a 6 month fixed term contract.
As a Customer Service Claims Handler, you will be taking inbound calls relating to the sale and administration of our motor breakdown policies as well as reviewing car hire and excess claims once skilled across the team.
As we strive to give our employee’s work/life balance, this role involves a mixture of home and office working with your base office located in Redhill. 
Working Hours: Our working hours are full time, Monday – Friday 9am to 5pm. No weekends or Bank Holidays!
Salary: £23,669.71 + £500 language allowance (if applicable)
What you’ll be doing:

To answer inbound calls from AXA Motor Breakdown customers to administer renewals, address or vehicle changes and cancellations.
To sell and administer other AXA products and their accessories to customers of our clients.
To review car hire excess claims on our online system and process claims for customers
Ensuring all cases are dealt with on a timely basis and regularly reviewed.

Position Title: Customer Assistance Co-ordinator
Department: Travel Operations
Location: Redhill (Hybrid – Minimum of 2 days in the office)
Tenure: 6 Months Fixed Term Contract
Salary: £21,870 + 10% shift allowance
Start Date: 15th July 2024
Working Hours: Our Customer Assistance Co-ordinators work 4 days on, 4 days off for the total of 35 hours per week between 7am – 9pm and will include Saturdays, Sundays, and bank holidays.
Induction and Training: We’re offering 4.5 weeks fully comprehensive training for this role. It’s important to us that we give you all the material and knowledge needed to succeed in this role. Please note, there is no time off allowed during the training period.
Job Description:
AXA Partners is currently seeking a Customer Assistance Co-ordinator to join our vibrant office in Redhill in Surrey. As a Customer Assistance Co-ordinator, you will play a crucial role in responding to emergency calls, assessing customers' needs, and coordinating with the medical team to provide appropriate assistance. This includes arranging emergency evacuations and repatriations globally within the terms and conditions of the insurance policy. You will be part of a fast-paced environment, working as part of a team supporting our customers globally.

Key Responsibilities:

Deliver excellent customer service to clients in need of emergency assistance
Make decisions within the terms and conditions of the policy wording
Contribute towards the department's KPI’s/SLA’s
Exercise cost control and awareness of insurance terms and conditions for AXA clients
Provide medical assistance and advice to customers/partners of AXA Assistance anywhere in the world

**Join AXA in the New Year - Exciting Opportunity for Multi-Skilled Customer Service Advisors! **
Overview:
- Provide exceptional service for our Travel Department with potential to train cross Motor Breakdown, Home Emergency and Medical Assistance.
- Essential member of operations departments, handling inbound calls, and supporting customers with various skill sets.
- Hybrid working contracts available, with 2 days a week in our vibrant Redhill office.
Key Responsibilities:
- Support customers in handling inbound calls, find solutions for customers, and instruct approved suppliers

Working Hours:
- Monday - Friday 9am - 5pm, whist in Travel.
- Part-time hours considered, to be discussed with the recruitment team.
Intake Dates:
- Monday 8th April 2024
Salary and Benefits:
- Full-time salary: £20,020. Complemented by an annual performance-based bonus and salary review. Opportunities for salary growth through cross-training in other departments.
Induction and Training:
- 5 weeks of comprehensive training provided.
- Part-time employees must complete training on full-time hours.