Total 1 job vacancies by AXA UK

Are you passionate about customer service? This is a fantastic opportunity to join our team of International Customer Service Representatives, on a full-time basis, where you’ll support customers around the world with their medical claims journey 24/7.
AXA Global Healthcare aim to become an even bigger player in the global marketplace in the next two years and we’re committed to ’delighting our customers’. We place our people and our culture at the core of our ambitions.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home at our Tunbridge Wells office when your shift is during office opening hours.
Basic Salary: Starting at £23,400 increasing incrementally to £26,600 over an approx. 24-month period as you progress in the role. In addition, you’ll earn:
20% Shift Allowance of up to £4,680 Variable annual company bonus
This is a minimum inclusive starting salary of £28,080
What you’ll be doing:

Delivering excellent customer service by providing relevant, detailed and accurate information to every customer.
Using your initiative and the information tools available to provide the best outcome for our customers.
Answering calls whilst adhering to standard response times.
Accurate and timely completion of documentation and follow up of cases.
Remaining calm in the face of challenge to effectively help our customers when they need us the most.

Working Hours and Shift Pattern:Our shift patterns are designed to offer maximum support to our customers and involve a blend of day, night and weekend shifts. These support today’s varied lifestyles and will also earn you 20% shift allowance in addition to basic pay.
As an example, our shifts typically cover 7.5 hours or 8 hours per day starting at the following times:
• Early Shift – starting between 6.00am – 8.00am• Core Shift – starting between 8.00am -10.30am• Late Shift – starting between 12.00pm – 2.30pm• Night Shift – starting at 10pm
Please note that interviews will be taking place in Tunbridge Wells on 30th and 31st July 2024, so we ask that you’re prepared to attend on one of those dates.
Induction and Training: Induction Date: Monday 16th September 2024
To help you settle into the team and set you up for success, you’ll attend a 10-week training and coaching programme, delivered by our specialists. During this time your working hours will be Mon-Fri, 9am - 5pm and you must be able to commit to full attendance.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
When applying to this role, we will ask you to complete a screening question. Please ensure you answer this in full.