Abilifly Support Services is a registered NDIS service provider. With offices in Far North Queensland, Mount Isa and Perth (WA), we support a work eth.....
Abilifly Support Services is a registered NDIS service provider. With offices in Far North Queensland, Mount Isa and Perth (WA), we support a work ethic that is professional, reliable and promotes the rights, choice and control of our participants.
At Abilifly Support Services, our skilled and passionate team is dedicated to supporting our participants to live their life, their way, everyday day.
Why Work for Us?
When you join Abilifly Support Services, you will experience a vibrant, values-driven organisation where the people we support are at the centre of everything we do. In return for your skills and experience, you will receive a competitive remuneration package with a supportive management structure.
We have a number of vacant positions, including Disability Support Work based in Perth, Mount Isa and Cairns etc.
The Role
Engage with and establish partnerships with a broad range of internal and external stakeholders and service providers to achieve quality support delivery outcomes for our clients.
Ensure all service delivery to our clients have a current service agreement in place.
Conduct Client Care Assessment and Care Planning
Maintain ongoing relationship/contact with participant and their support coordinators, aimed at ensuring the support requirements are met by Abilifly Support Services
Ensure all reports i.e. shift notes and/or incident reports are submitted in a timely manner.
Review shift notes on a daily basis and action where necessary.
Ensure support hours provided to participants align with contractual agreements. Where changes are required, ensure this is accurately documented and stored in relevant storage folder.
Ensure all contractual/service agreements are well documented and secured for efficient access, data integrity and security in electronic and hard copy filing system
Participate as a member of an extended service team in line with organisational values.
Manage own workload, ensuring that timeframes are strictly adhered to and KPI’s are achieved as set by Management.
Answer new client enquiries over the phone in a knowledgeable manner with the aim of scheduling a care consultation
Answer new client enquiries over the phone in a knowledgeable manner.
Other tasks as assigned by the Team Leader / Manager
Undertake a range of record and information management tasks including maintenance of case records, preparation or reports, performance reporting and data entry to ensure casework and accountability.
Actively participating in training and professional development activities to develop, maintain and enhance knowledge and competencies of the support team
Supporting and helping maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Identify participant needs and oversee support delivery within the business context.
Requirement for the Role
The successful applicant will have:
Self-motivated with a demonstrated enthusiastic approach to day-to-day business operations;
Highly detail oriented, ensuring accurate inputting of information;
A people person, understanding of the needs of clients and able to build strong and healthy relationships
Strong organisational skills and time management skills;
Excellent communication skills and an approachable demeanour;
Positive approach to a continual changing work environment;
Strong client focus and desire to be a part of a service organization;
Ability to operate in a highly ethical manner in accordance with Abilifly Support;
Services high quality and performance-oriented culture and client expectations of high standards;
Work effectively as part of a team environment to achieve own and team objectives ;
Use appropriate judgement and problem-solving skills within defined parameters;
Demonstrated understanding of disability services provision and the NDIS Quality & Safeguard Commission framework or the ability to learn and develop;
Demonstrated customer service-focused approach and a passion for working alongside clients with disabilities;
Preferably with a 12 months experience in a similar role within the Disability and Community services sector;
Requirement to respond to crisis and availability as an emergency contact if needed.
Qualification
Qualification (Cert IV or higher) or demonstrated commitment to ongoing professional development and/or relevant experience.
Current Blue Card issued by the Commission for Children and Young People & Adult Guardian (or ability to apply for one)
Current Yellow Card issued by the NDIS (or ability to apply for one)
Hold a current Australian driver licence
Further information regarding this role please contact Deb Pinkham on 07 4031 2240 or 0404614888.
To apply for this role, you will need to submit a cover letter, detailed resume and a short response to the ad on detailing why you should be considered for the position (maximum 2 pages) to hr@abilifly.com.au. Applications close on the 12 December 2024
