Head of Customer Care
Bank Partners (Part of the Acacium Group)
Newcastle-under-Lyme with occasional travel to London
£60,000-£65,000 + 20% annual bonus
Permanent, Full Time
Unlock your potential:
Are you a confident and passionate individual? Do you thrive off targets and have experience leading and motivating large teams to drive results?
We have an exciting opportunity to appoint a Head of Customer Care, a strategically and proactively focussed role which plays a vital part in the success of Bank Partners. In this role you will lead our large Bookings and Customer Support teams, ensuring that we're delivering world-class customer service in line with our clients expectations, and driving these teams to deliver against sales and operational targets with a strategic view of the business.
Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK.
Every day you will…
Ensure an exceptional bookings service is delivered in order to manage client expectations and needs, and all regulatory and quality assurance standards are met
Create a seamless bookings system which focusses on worker retention in order to drive fill rate
Proactively manage relationships with senior trust managers to identify areas for improvement and enhance the bookings service to meet client objectives
Design an effective customer support strategy in order to ensure queries are dealt with in a straightforward and efficient manner
Lead, inspire and motivate the teams in order to achieve and exceed the delivery of business objectives
Provide clear strategic direction taking a proactive approach with decision making
Provide line management to 2 department Managers and oversee 80+ employees
What is in it for you?
Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
Opportunities to enhance your experience and skillset by moving across the global organisation
Flexible working model with opportunities to work from home
Workplace pension scheme
Gym Flex – discounted gym memberships, UK-wide!
Regular events and incentives
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants, and bars
Free flu vaccinations
Cycle to Work scheme
Health Assessments and Dental Insurance
Life Assurance, Critical Illness Cover and Private Medical Insurance
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must ideally have…
Experience leading/managing and driving performance within large teams
Experience of running a bookings, recruitment or customer support function
Strong stakeholder management and interpersonal skills
A solutions focused approach with the ability to motivate others
Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
