Total 20 sales marketing job vacancies in Mumbai

We are seeking an innovative and results-driven Marketing Communications Manager to join our dynamic team at Novotel Mumbai International Airport  As a key member of our marketing department, you will be responsible for developing and implementing comprehensive marketing and communications strategies that elevate our brand and drive business growth.

• Develop and execute integrated marketing and communications strategies aligned with organizational goals
• Lead the creation and distribution of compelling content across various channels, including digital, social media, and traditional platforms
• Manage the company's brand identity and ensure consistency across all marketing materials and communications
• Collaborate with cross-functional teams to develop and implement marketing campaigns that drive customer engagement and sales
• Analyze market trends, consumer behavior, and campaign performance to inform strategic decisions and optimize marketing efforts
• Oversee the planning and execution of events, trade shows, and other promotional activities
• Manage relationships with external agencies, vendors, and media partners
• Develop and maintain the marketing budget, ensuring efficient allocation of resources
• Monitor and report on key performance indicators (KPIs) to evaluate the effectiveness of marketing initiatives
• Stay up-to-date with industry trends and emerging technologies to maintain a competitive edge in the market

• With Sales Manager plan sales strategy and implement tactics to achieve budget
• Sell all facets of the hotel and cross sell other Accor Hotels Group properties

• Establish new business and maintain existing business accounts through the preparation and execution of action plans
• Convert sales leads
• Handle accounts/prospects jointly with senior positions
• Solicit and close business according to established parameters
• Conduct familiarizations and site inspections
• Maintain a regular sales call pattern
• Monitor competitive set and communicate tactical changes to Manager
• Attend regular meetings
• Entertain prospects and existing key accounts with the view to sustain business and generate further sales
• Report as required on sales activities and successes
• Participate in conducting client interviews
• Maintain regular contract with the Accor International network of hotels and reservation centre
• Monitor competitor activities
• Build profile in market place

• Assist Sales Manager with collateral distribution and direct mail campaigns

• Develop and maintain contact with business generators, meeting and convention planners, visitors/Convention Bureau travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel Business.
• Work in line with business requirements

Customer Service

• Ensures the delivery of brand promise and provides exceptional service at all times to the guests.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors, ascertains nature of business, and directs visitors to appropriate employee

     Operational

• Assists in the preparation of the Annual Business Plan.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system

     Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

     Occupational Health & Safety

• To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

We are seeking a dynamic and results-driven Catering Sales Manager to join our team in Mumbai, India. In this role, you will be responsible for driving sales growth, managing client relationships, and leading our catering sales team to success.

• Develop and implement effective sales strategies to increase catering revenue and market share
• Build and maintain strong relationships with clients, understanding their needs and providing tailored catering solutions
• Lead and motivate the catering sales team, setting clear goals and providing ongoing coaching and support
• Collaborate with the culinary team to create innovative menu offerings and pricing strategies
• Oversee the entire sales process, from initial client contact to event execution and follow-up
• Analyze market trends and competitor activities to identify new business opportunities
• Prepare and present sales reports, forecasts, and budgets to senior management
• Ensure compliance with food safety regulations and company policies
• Attend industry events and networking functions to promote the company's catering services
• Work closely with operations teams to ensure seamless event execution and client satisfaction

• Change Management – Generates activity and seeks new challenges to improve work performance; demonstrates an optimistic outlook and recovers quickly from failure.
• Commercial Awareness – Shows awareness of markets and ensures up-to-date knowledge of competitive environment; Demonstrates an awareness of new business opportunities and seizes and acts upon them; Is aware of financial issues such as revenue enhancement, costs, profits / losses cash flow etc; Identifies opportunities to ensure sustainable profit growth is achieved through implementing cost-effective methods.
• Decision Making – Makes sound decisions quickly under pressure; Takes calculated risks based on adequate information and analysis; Makes rational, balanced judgments on the basis of available information.
• Managing the Work of others – Works with an orientation to the future; Sets clear, appropriate, and well defined, quality objectives; Encourages others to comply with legal and personal obligations; Plans while taking into account change and possible difficulties; Provides teams with clear direction and keeps them focused on tasks; Actively supports autonomy and empowerment through appropriate delegation of work; Sees projects through to completion; ensures key objectives are met.
• Motivating and Influencing Others – Creates a climate of teamwork by encouraging harmony, co-operation and communication; Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others; Respects the contributions of others.

Catering Sales Management

• Achieve daily targeted number of sales calls with effectiveness

• Develop business leads for the Hotel on a weekly basis

• Prepare monthly list of accounts to penetrate for the following month

• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts

• Prepare monthly action plan for main market segment

• Perform monthly review account profile on room nights production and average rate

• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge

• Responsible for accounts under his/her management , including contracting, updating profile and renewing contracts for banquet events

• Update management on VIP arrivals, meet and greet accordingly

• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

• Conduct negotiations to achieve the best profit and rates for the Hotel

• Attend hotel clients and local community business events to network and maintain high visibility

• Update Director of Sales & Marketing on market trends and business leads

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Be aware of the hotel fire & life safety/emergency procedures

• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

• Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

• Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

• Plan & initiate action plan to approach and secure new business for the organization
• To determine effective and productive sales programs
• Relationship building with all the current and prospective customers.

Prime Function:                                   

• Constantly investigate and assess market conditions and competition to determine effective and productive sales programs.
• Establish and maintain relationships with all the current and prospective customers.
• Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided by the Organization.
• Design and execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue.
• Plan & initiate action plan to approach and secure new business for the organization.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Sales & Marketing Planning

• Assist the Director of Sales in the development of the Strategic Sales Plan for the segments.
• Ensure to achieve objectives established in the Organization’s Strategic Plan. 

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the organization.
• To ensure maximum cooperation, productivity, and guest service.
• Develop and maintain effective relationships with all the departments.

• Respond to queries by resolving issues in a timely and efficient manner.

• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• Identify prospects for sales deals within targeted markets of the assigned area segment and also prepare and conduct sales presentations for them.
• Ensure to report regularly to the Director of Sales on progress of the various activities, provide information about prospective customers, make forecasts and track current customer feedback.
• Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports.
• Contribute to increase in business volume.
• Prepare annual sales goals, develop working plans to carry out goals, compare actual achievements against goal,  periodically take necessary corrective action

The ideal candidate possesses strong writing skills, is an effective communicator, and embraces teamwork.

Job Responsibilities:

• Create, update and disseminate media and general marketing materials (press releases, media kits, statements, internal memorandums, etc.).
• Work alongside the Social, Marketing, Brand, and Digital teams to execute integrated marketing and communications plans.
• Conduct hotel tours and assist in facilitating media familiarization trips.
• Maintain a comprehensive award/accolades calendar and submit applicable applications.
• Work closely with the Events team to plan and execute events 
• Oversee monthly media coverage reports for various business units.
• Liaise with executives and company representatives; Create thoughtful talking points, messaging, and briefing documents for relevant media opportunities.
• Collaborate with outside agencies.
• Assist with administrative and general office management duties.
• All other duties as assigned by the Director of Marketing & Communications and Marketing and Communication Manager.

Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What’s in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
Establish parameters, quotes and negotiate prices and seal contracts
Participate in tradeshows, conventions and promotional events
Maintain accounts, contact, activity and business details

As the Restaurant Sales and Operations Manager at Fairmont Hotels and Resorts, you will play a pivotal role in delivering an exceptional dining experience that reflects our luxury brand. This role combines strategic leadership with operational excellence to drive sales, enhance guest satisfaction, and ensure the smooth running of our restaurant.

Key Responsibilities:

1. Operations Management:

• Oversee daily restaurant operations to ensure a seamless and high-quality dining experience.
• Implement and enforce Fairmont's standards and procedures to maintain service excellence.
• Manage inventory, control stock levels, and ensure the efficient use of resources to minimize waste and optimize profitability.

2. Sales and Revenue Generation:

• Develop and execute strategic sales plans to drive revenue growth and meet or exceed financial targets.
• Analyze sales reports and market trends to identify opportunities for increasing revenue and enhancing guest experiences.
• Collaborate with the marketing team to design and execute promotional campaigns and special events.

3. Staff Management:

• Recruit, train, and mentor staff to uphold Fairmont’s service standards and foster a positive work environment.
• Conduct regular performance evaluations and provide ongoing coaching to enhance staff performance and engagement.
• Schedule staff shifts and manage labor costs to align with operational needs and budget.

4. Guest Service:

• Ensure the delivery of exceptional guest service, in line with Fairmont’s luxury standards, by monitoring service quality and addressing any issues promptly.
• Handle guest feedback and complaints professionally to resolve issues and improve satisfaction.
• Create a welcoming and memorable dining experience that aligns with the Fairmont brand values.

5. Financial Management:

• Monitor and manage the restaurant’s financial performance, including budgeting, forecasting, and cost control.
• Review financial reports and implement measures to improve profitability and operational efficiency.
• Ensure accurate financial reporting and adherence to budgetary guidelines.

6. Compliance and Safety:

• Ensure compliance with health, safety, and sanitation regulations in accordance with Fairmont’s standards.
• Conduct regular inspections to maintain cleanliness and safety standards.
• Maintain accurate documentation for regulatory compliance and internal audits.

7. Administrative Duties:

• Prepare detailed reports on sales, labor, and inventory for review by senior management.
• Manage relationships with vendors and negotiate contracts for supplies and services.
• Coordinate with other departments to support overall hotel operations and guest satisfaction.

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Prepare monthly list of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare monthly action plan for main market segment
• Perform monthly review account profile on room nights production and average rate
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility
• Update Director of Sales & Marketing on market trends and business leads

Team Management

• Interview, select and recruit direct reports
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

• Promoting the company's existing brands and introducing new products to the market.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Be a strategist and content creator. Generate compelling content about the company’s products via the company’s social media handles.
• Monitor market trends and competitor activities.
• Ability to negotiate sales, achieve and exceeds sales targets.
• Ability to prepare and deliver sales presentation.
• Prepare regular sales reports and forecasts.
• Maintains client records.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks

• Direct and manage all sales activities to maximize revenue potential for Group, Business and Leisure Travel business. 
• Oversee daily Business Review meeting, sales meetings, training and other sales related meetings as required.
• Review all group contracts for turnover to Event Services.
• Carry an individual goal as part of the team
• Oversee/manage the process of::
  • Monthly, quarterly, annual goal-setting
  • Sales funnel review
  • 90-day and annual employment reviews for direct reports
  • On boarding and training plans for new sales team members
  • Monthly group review with Revenue Management / DOSM
  • Contract negotiation
  • Team goal setting
  • Any reporting required for hotel / ownership meetings
• Contribute to the process of:
  • Monthly forecasting, group revenues
  • Group rate determination
  • Annual rooms revenue budget
  • Annual marketing plan
  • Action plan review with DOSM 
  • Projects and additional areas of focus in collaboration with DOSM. 
• Work with other departments within the hotel to provide quality service to customers.
• Attend trade shows, community events and industry meetings.
• Maintain knowledge of market, competition and customers.
• Deputize for the Director of Sales & Marketing in their absence

To supervise and contribute in the functions of Sales within the  Sales Department in all 3 hotels, ensuring that various activities of the hotel are properly and accurately recorded in accordance with Accor’s Policies & Procedures and local regulations.

Conducting market research to identify selling possibilities and evaluate customer needs.

To maximize of the hotel revenue in rooms and Banquets.

Motivate and energize the staff to make proactive decisions in all their communications with clients.

Create strong relationships with key client stakeholders at both senior and mid-management levels.

Create frequent reviews and reports with sales and financial data.

Oversee the development of new marketing strategies.

In this way, you’ll be making our hotel something special ...

• You’ll develop and implement a marketing strategy to increase sales and customer acquisition, improve customer retention, and maximize revenue from the hotel.
• You’ll establish Marketing & Communications programs that will benefit and support sales and Food & Beverage strategies and initiatives.
• You’ll develop and optimize digital marketing campaigns across various channels.
• You’ll identify and evaluate new marketing opportunities to increase direct internet traffic and drive online production.
• You’ll analyze and report on the effectiveness of digital marketing campaigns to optimize results.
• You’ll monitor all digital marketing channels and campaigns to ensure brand consistency.
• You’ll monitor all printed materials to ensure adherence to corporate identity standards.
• You’ll maintain good working relationships with local and international media, execute media placements for hotel through news releases and personal contacts.
• You’ll coordinate all special events and promotions with the aim to maximize publicity.
• You’ll serve as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media.