Total 9 job vacancies by AccorHotel

We are seeking a dynamic and experienced F&B Manager to join our team in the vibrant city of Pa Tong, Thailand. As the F&B Manager, you will be responsible for overseeing all aspects of food and beverage operations, ensuring exceptional customer service, and driving profitability while maintaining high-quality standards.

• Develop and implement innovative F&B strategies to enhance guest experience and increase revenue
• Manage and mentor a diverse team of F&B staff, fostering a collaborative and customer-focused environment
• Oversee daily operations of all F&B outlets, including restaurants, bars, and banquet facilities
• Analyze financial performance and implement cost-control measures to optimize profitability
• Ensure compliance with all health, safety, and sanitation regulations
• Collaborate with the culinary team to create and update menus that align with current trends and guest preferences
• Manage inventory, supplier relationships, and purchasing processes to maintain efficient operations
• Respond to and resolve guest feedback promptly and professionally
• Organize and oversee special events, promotions, and F&B-related activities
• Stay updated on industry trends and implement best practices to maintain a competitive edge

• Support the annual budgeting process and financial forecast for the operations departments
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
• Develop, recommend, implement and manage the operational department’s annual and long term goals
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction

•Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations •

•Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards

•Handle all guest correspondences and ensure prompt follow-ups

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet

• Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings
• Screen/handle telephone calls, appointments, mails and emails and take action accordingly
• Take minutes at the Executive Committee Meeting
• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
• Prepare and manage correspondences with internal and external parties for General Manager’s signature

• Assist in the development of annual budgets and short to long range strategic planning for the operation of the spa
• Ensure that the spa operates cost effectively and efficiently, review expenditures to ensure that they are kept within operating budgets
• Review daily productivity and measure spa actual performance to budget
• Generate monthly facility productivity report
• Ensure the establishment and execution of all departmental goals
• Assist in the development of the spa's standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies
• Meet with group meeting planners to show spa facility and programs. Promote and sell customized spa programs to conference groups as required
• Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential spa guests
• Interview, select and recruit Spa Therapists
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees

• Manage all online activity in relation to traffic acquisition, sales, conversion and reporting
• Develop and implement ecommerce strategy in order to improve website performance
• Work with developers to improve website speed
• Work with the marketing team or manage digital marketers in order to improve quality and traffic acquisition
• Re-Platforming website, making website mobile capable
• Research market in order to discover new trends and technologies in order to improve website performance
• Analyse various data in order to deliver data driven strategies in order to deliver top performance and achieve kpis
• Oversee or directly manage digital marketing channels, Display, affiliates and email marketing and social media
• Develop content calendar and oversee website uploads and landing pages development
• Report on performance

Restaurant Manager is responsible for the daily management of the restaurant, ensuring that the highest standards of food & beverage service is provided to the guests.

Restaurant Manager will be plans, organize, and direct the overall F&B operation, administration, marketing and promotion of the outlet, and is responsible and accountable for its profitability and revenue generation.

•Responsible for the management of sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.

•Up-sell, cross-sell, and promote Hotel facilities & services at every available opportunity to maximize sales revenue

•Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests