Total 3 customer service job vacancies in Liverpool, Merseyside, L2 2BS

We are hiring Customer Service Agents !

Location: Liverpool, L3 9PP

HYBRID 60% office based, 40% remote working.

Hourly rate: £12.84

Contract: Temporary, 6 months with possibility of extension.

Working Days: Monday to Friday

Working Hours: 37 hours

Start Time: 8:45 am

End Time: 17:09 pm

Brook Street in partnership with the Home Office has a fantastic opportunity to join their Customer services - Visa, Status and Information Services department as a AO Resolution Centre Agent.

AO Resolution Centre Agents are telephony staff responsible for handling calls in relation to EU Settlement Scheme and Future Borders and Immigration applications. AO Resolution Centre Agents will deal with general customers of varying nationalities requiring advice on how to apply, application updates (EUSS and FBIS), digital status enquiries and rights to work and rent.

Key responsibilities:

As a Customer Agent, you will be trained and empowered to resolve all customer enquiries in a 'once and done' approach.

Responsibilities

The role will include:

• Answering phone calls in a polite and professional manner.
• Providing a complete and informed response on first contact to all customers.
• Reviewing customer information, including information provided as part of their application; assessing any further actions they may need to take and advising customers appropriately.
• Accurately inputting all necessary information on internal IT systems within required timelines so that customer contact is recorded; routing calls appropriately based on the information you receive.
• Taking responsibility for your own development needs, proactively maintaining and building your knowledge of relevant subjects following training.
• Committing to continuous improvement with willingness to take responsibility for identifying and/or implementing improvements.

Training:

No holidays during the 2 week training period. Full time training for 2 weeks.

You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Registered Senior Service Manager
Learning and Physical Disabilities
Shared Lives, Day Centres, Supported Living
Liverpool
£38,000 - £41,000

Are you a driven and compassionate leader with a track record of success in social care? Do you thrive in a dynamic environment where your passion for supporting individuals with learning disabilities can truly shine?

We're not just a leading provider in the area; we're a family dedicated to transforming lives and empowering individuals with learning disabilities. We offer a supportive and collaborative environment where you can grow and develop alongside our dedicated team.

Why Join Us?
" Make a Real Impact: Lead a team of Team mangers & support workers across multiple service
" Competitive Salary & Benefits: Enjoy a salary of £38,000, rising to £41,000 upon CQC registration, along with 25 days' paid leave, healthcare benefits, and more.
" Invest in Your Growth: Access comprehensive training, nationally recognised qualifications, and a supportive team environment that fosters your development.

What You'll Do:
" Lead with Passion: Set the tone for excellence, providing expert guidance and management support while empowering individuals to build meaningful connections within their community.
" Support with Expertise: Manage complex needs, develop positive behaviour support plans, and ensure the well-being of individuals who display challenging behaviours.
" Be a Strategic Leader: Manage budgets effectively, stay compliant with regulations, and maintain our high standards of care.
" Drive Continuous Improvement: Analyse service data, identify opportunities for growth, and implement positive changes.

#LEEJP

HMRC Customer Service Advisor - Telephony

Location: Liverpool, L2 7LS

Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. 

A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.

This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.

An excellent package is offered, including:

• £13.04 per hour pay rate (equivalent to £25,082 FTE salary)
• Start dates available from June - September 2024 upon successful completion of government screening checks
• Assignment length up to March 2025
• Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
• Home-based working with all IT equipment supplied to carry out your role
• Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts.
• Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity.

Key Responsibilities:

• Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.
• Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
• You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses.
• You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

What are we looking for?

• Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required.
• A can-do attitude and a real passion for supporting people.
• You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages.
• Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC
• Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK.

Training:

• You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.
• Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.

For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.