Total 35 job vacancies by Brook Street

Job role: Supported Living Team Manager (Driver essential)

Location: Stoke-On-Trent

Hours of work: Full time with shared on call requirements - Your time will be split between supernumerary support and the hands-on delivery of care (You will work 4 days off shift and work 1 day on shift)

Salary: £30,000 to £35,000

Join a well respected provider of care and support for adults with learning disabilities and complex needs in Stoke on Trent!

Are you a dynamic leader with a passion for making a difference?

Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? Look no further!

I am seeking talented Multi-Site Supported Living Manager to join an esteemed team at the forefront of quality care provision across Stoke on Trent.

As a recognised leader in the industry, you will join an organisation who prides themselves on delivering exceptional support to individuals with diverse needs, empowering them to lead fulfilling lives.

In this pivotal role, you`ll oversee multiple supported living sites, driving excellence in care delivery, staff development, and operational efficiency. Your innovative approach and strategic vision will ensure our services consistently exceed regulatory standards while enriching the lives of those you support.

To be considered for this role, you must:

• Have experience in supporting adults with complex learning disabilities
• Have experience with Autism and Positive Behaviour Plans
• Have good IT skills and experience of maintaining records to be successful in this role
• Hold a Level 5 Diploma in Leadership & Management for Adult Care (or an acceptable equivalent), OR can achieve this within 18 months of appointment

In return for your exceptional skills and experience, you will be rewarded with:

• Salary of £30000 to £35000
• 2 x salary life cover (up to individual state pension age)
• Access to an exclusive discount scheme with fantastic discounts in supermarkets and high street retail stores.
• Health and wellbeing resources
• Optional overtime to increase your income with flexible working.
• Refer a friend scheme
• Employee Assistance Programme
• Ongoing training & development
• Support with career progression and professional development
• Paid 28 days annual leave inclusive of bank holidays.
• Pension Scheme with NEST

Interviews are taking place this week, so to avoid disappointment, click apply now!

Start an exciting career as a Sales Representative in Southend-on-Sea! We're seeking passionate individuals to join our award-winning team as Inbound Sales Representatives.

Role Overview: As a Sales Representative, you'll provide exceptional service by speaking with diverse customers and offering tailored travel insurance products based on their needs.

Why Join Us?

• Earning Potential: Start with a guaranteed salary of £23,568 for the first 6 months, plus uncapped commission, allowing you to earn up to £15,000 annually.
• Commission: A clear bonus scheme offers an additional £5,000 per year for top performers.
• Work-Life Balance: Enjoy 33 days of annual leave, including your birthday off.
• Career Development: Comprehensive training and clear pathways for growth.
• Immediate interviews with a potential start date of 18th November

Ideal Candidate:

• Passionate about customer satisfaction
• Excellent communication skills, especially with sensitive topics
• Outgoing, personable, and ready to engage with anyone
• Driven to meet and exceed goals
• Open to candidates from retail, hospitality and telesales backgrounds

This is your chance to turn a passion for sales into a rewarding career. Your journey will include:

• An initial telephone conversation with our Brook Street team.
• A face-to-face interview if suitable.
• Background checks, including criminal record checks.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Admin Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

National Probation Service - Receptionist (AA) Band 1
Overview:
We've got a great opportunity for a full time, temporary-ongoing role in the Hastings Area
o Full time - Monday - Friday -- some evening shifts
o Start Date: ASAP
o Location - Hastings
o Pay Rate: £11.44

The individual will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to:
o To greet offenders and visitors, log their arrival and departure, ensure the appropriate member of staff is notified and issue visitor passes and security fobs as necessary
o To handle all queries, referring on when unable to resolve
o To handle incoming and outgoing telephone calls, take messages and transmit to the appropriate person.
o To deal with all mail items; incoming, outgoing and internal
o To take bookings, support and service meeting rooms including training event registration as required
o To support the allocation and booking of hot desks, car parking and pool cars as required
o To pay bus fares/travel warrants to offenders and handle day to day petty cash
o To assist in maintaining Health and Safety and security aspects of the premises, including the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures
o To log building faults and incidents and keep a log of maintenance and repairs
o To ensure faults are reported and servicing requests for equipment are made with suppliers and contractors
o To assist with scanning and archiving as required
o To access databases for information as necessary and input information as required
o To practice safer working and adhere to data protection, confidentiality policies and legislation
o To produce operational returns as required
o To assist in other duties deemed appropriate for this grade of position

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Requirements:
All offers are subject to 3 years referencing checks and a DBS.

If this role interests you, please apply below.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

We've got a great opportunity for a full- time long term temp role within the Southend Magistrates Court, to join a fast-paced office, working as part of the admin team.

Overview:
- Full time 37 hrs per week
- Monday - Friday
- Long term Temporary ongoing role
- Pay - £11.59 to £11.88 per hour
- Location - Southend
- Start date ASAP

The successful candidate will provide customer service and administrative support. The individual will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision.

Examples of work performed will include but not be restricted to:
- Call Handling - managing the telephone help desk for the courts
- Collating and analysing complex information or data, regular usage of Excel.
- Processing of applications, fee accounting and cashier duties, processing orders, IT data input
- Overseeing administrative procedures and processes
- Liaison between Courtroom, judiciary, public
- Processing correspondence, processing orders, IT data input
- Acting as an administrative liaison with internal and / or external sources
- Preparing routine correspondence

Typical qualifications and experience:
- 5 GCSE's at grade C or above or equivalent (including English Language or equivalent)
- NVQ Business Administration Level 2 (or suitable clerical experience)
- Good communication skills, both oral and written
- All offers are subject to 3 years of referencing checks and a DBS.

If you are interested in this position, please apply below

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Job role: Supported Living Team Manager (Driver essential)

Location: Stoke-On-Trent

Hours of work: Full time with shared on call requirements - Your time will be split between supernumerary support and the hands-on delivery of care (You will work 4 days off shift and work 1 day on shift)

Salary: £30,000 to £35,000

Join a well respected provider of care and support for adults with learning disabilities and complex needs in Stoke on Trent!

Are you a dynamic leader with a passion for making a difference?

Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? Look no further!

I am seeking talented Multi-Site Supported Living Manager to join an esteemed team at the forefront of quality care provision across Stoke on Trent.

As a recognised leader in the industry, you will join an organisation who prides themselves on delivering exceptional support to individuals with diverse needs, empowering them to lead fulfilling lives.

In this pivotal role, you`ll oversee multiple supported living sites, driving excellence in care delivery, staff development, and operational efficiency. Your innovative approach and strategic vision will ensure our services consistently exceed regulatory standards while enriching the lives of those you support.

To be considered for this role, you must:

• Have experience in supporting adults with complex learning disabilities
• Have experience with Autism and Positive Behaviour Plans
• Have good IT skills and experience of maintaining records to be successful in this role
• Hold a Level 5 Diploma in Leadership & Management for Adult Care (or an acceptable equivalent), OR can achieve this within 18 months of appointment

In return for your exceptional skills and experience, you will be rewarded with:

• Salary of £30000 to £35000
• 2 x salary life cover (up to individual state pension age)
• Access to an exclusive discount scheme with fantastic discounts in supermarkets and high street retail stores.
• Health and wellbeing resources
• Optional overtime to increase your income with flexible working.
• Refer a friend scheme
• Employee Assistance Programme
• Ongoing training & development
• Support with career progression and professional development
• Paid 28 days annual leave inclusive of bank holidays.
• Pension Scheme with NEST

Interviews are taking place this week, so to avoid disappointment, click apply now!

Exciting Opportunity Alert!

Our award-winning Estate Agency client are looking for a highly successful and experienced Executive Sales Manager to join their Sunbury office.

If you thrive on recognition and aspire to excel in everything you do, this is the perfect opportunity! Be part of a highly successful and expanding Estate Agency with a structured career path up to regional management, that recognises and rewards excellence.

As an Executive Senior Sales Manager, you will:

• Create the largest active market share of any agent in the area
• Maximise revenues and grow the property register
• Develop exceptional working relationships with clients to encourage repeat business and recommendations
• Maximise branch profit and achieve all financial targets
• Manage performance of employees through regular 1:1's, reviews etc
• Influence a result through effective team management, action planning and delivery of plans

Ideal Candidate Qualities:

• Previous Estate Agency and customer services experience
• Target driven and tenacious, with demonstrable evidence of achievements
• Effectively manage a team
• Motivated and enthusiastic
• Display high standards of service and presentation
• Good organisational skills
• Demonstrate ideas and initiative around plans for market growth
• Hold a full driving license, have your own car and be insured for Business Use

What our client can offer:

- Comprehensive Training: Learn the ins and outs of the company and market share generation methods.

- Unlimited Earning Potential: Enjoy uncapped commission opportunities and bonus incentives.

- Continuous Growth: Thrive with ongoing career and personal development opportunities.

- ✈️ Rewarding Success: Qualify for annual award trips and exciting prizes.

- Celebrating You: Enjoy a paid day off for your birthday after successfully passing probation.

- Increased Perks: Watch your holiday entitlement grow with each year of service.

- Health care Benefits: Access personal private health care upon successfully passing probation.

Directorate: Enforcement
Job Title: Fines officer
Pay Span: 11.88 PH

MON -FRI

Southend


Background
Her Majesty's Courts and Tribunals Service are responsible for the administration of Fixed Penalty tickets issued by Police Forces across England and Wales. At present this activity is carried out in 33 offices within the seven regions. Each office is responsible for the collection of payments, and dealing with correspondence.
Band E staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance.

Overview

The key purpose of the role is to provide administrative support to HMCTS in ensuring the payments are brought to account to ensure customer satisfaction



Key Responsibilities

" Deputising for Band D Team Leaders as and where required
" Supervise post opening/floor walker
" Allocate workload to band F staff
" To receipt, balance, bring to account and bank all monies paid
" To process correspondence and reports in respect of fixed penalties, camera detected and similar offences and including Penalty Notices for Disorder and Diplomatic FPN's.
" To process payments allocated to the suspense account.
" To monitor and update suspended cases from computer reports.
" To monitor and action all items received into the secure email
" To process refunds, cheques and payments as authorised.
" To input, locate and retrieve data from computer systems and prepare appropriate papers.
" To check, validate and amend computer held data,
Refund file
Licence location report
Mismatch report
DVS audit
Escalation report
" To deal effectively with all public enquiries and liaise with the
DVLA and Police Forces
" To undertake a range of general office duties, including
Answering switchboard/telephones
" Use a range of computer software and hardware
Handle incoming and outgoing mail
Letter writing
Basic stock control
" Collection of a range of statistical data]

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

We have an exciting new job opportunity for an Admin Officer to join our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice.

This is a full-time temporary role working via Brook Street for HMCTS for an ongoing 4 to 6 months with a view to extending the contract further. The responsibilities of the role will include:

Located in Southend On Sea

Duties:

• to support the admin team by Civil / County work and data input, case creation, orders, and potentially court clerking.
• Processing Court orders, liaising with parties within the court
• Will be a mixture of processing work and court clerking
• Scanning documents and transferring files
• Liaising with members of the judiciary
• Uploading documents onto electronic systems/databases
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
• Will be strictly working in the office, not working from home

Skills required:

• Good excel skills
• Good organisation skills
• Good attitude
• Ability to communicate efficiently via telephone, email etc and to remote workforce
• Ability to work on own initiative

Salary: £11.59 per hour (with benefits of pension scheme and holiday.

Hours: 37 hours per week, Monday to Friday, 09:00-17:00

A DBS check will be needed before you can start this role, we will process this for you.

if you are successful you will be subject to security checks which take approximately 2-3 weeks to process. All start dates are pending the completion of checks.

If you have excellent organisational skills, data entry skills and an administrative background then do not delay and apply today!

We are hiring Administration Officers!

Location: Stoke-on-Trent

Fully office based.

Hourly rate: £12.84 p/h

Contract: Temporary ongoing assignment

Monday - Friday, 9:00 to 17:00, Full time

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team of Administration Officers in Stoke-on-Trent Home Office in the Asylum department.

Asylum Operations is responsible for registering, deciding and concluding asylum protection claims. The primary function of the directorate is to make high quality decisions on asylum cases and work with other parts of the organisation to ensure effective immigration control. The role of administrative support staff is to ensure that asylum cases can progress through the asylum process.

Key Duties

• Provide administrative support by undertaking a range of administrative tasks, specifically logging and actioning a variety of correspondence and dealing with customer enquiries.
• Safeguarding personal data and complying with all GDPR requirements
• Manage inboxes and dealing with correspondence received electronically or by post. Update relevant databases/files.
• Make and demonstrate well-judged decisions regarding demand-led correspondence and other complex queries relating to Asylum Registration Cards (ARCs) and screening.
• To collate, assess and respond to information given by customers.
• Escorting customers to their Asylum Interviews
• Responding to digitally received postal and telephony queries in an effective and timely manner.
• Deliver against targets and provide excellent customer service.
• Develop and maintain good working relationships to collaboratively deliver what is required.
• Deliver a professional service to the Home Office standards and support colleagues.
• Have a flexible approach and be receptive to organisational change.
• Additional duties within the scope of the grade may vary dependant on business needs and the specific team where the candidate is placed.

Essential Criteria

• Be able to use basic Microsoft packages including Word, Excel and Outlook
• Adapt to changing priorities and ability to work at pace.
• Ability to work independently and closely with others to achieve shared goal/targets.
• Good communication and interpersonal skills (both verbal and written)

You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.  In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Housing Support Worker
Salary: £24,000 - £26,000
Location: Burton Upon Trent - Across 3 sites
Hours & Shift Pattern: 40 Hours - Working hours are from 8am - 6pm - Monday to Friday & Occasional Weekends, 5 out of 7 days on a rota basis

Are you looking for a new role that will give you a sense of achievement?
I am looking for someone who has a keen interest in supporting people who are at risk of becoming homeless. You will become part of an amazing team who will support the service users in their journey to allow them to live independently and re-engage within the community. If this sounds like the role for you, I would love to hear from YOU today!

I am in partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They provide the very best service, and they would love your help to continue that process.

What's in it for YOU?
For your hard work and commitment, you will be paid a salary between £24,000 - £26,000, and will be entitled to a very desirable employee package, which includes 24 days of annual leave, 8 bank holidays, birthday off, ongoing training, and massive opportunities for progression.

Overview of the Role
I am looking for a full-time Housing Support Worker to provide person centred support to service users, reporting any safeguarding concerns in line with policies and procedures. To support service users with life skills and empower them to make a positive contribution to society and become self-sufficient; this includes recording case studies that reflect achievements of outcomes.

Key Responsibilities
Completing and following clear risk assessments, and adhering to the organisations Health and Safety Policy, maintaining accurate records in line with the requirements (including detailed support plans, risk assessments and regular checks)
Support service users with their tenancies
Support service users who struggle with their vulnerabilities

Required Skills, Experience, & Knowledge
Experience supporting people sustain their tenancies
Experience working with vulnerable people who have been subject to homelessness
Experience working with vulnerable people who have been subject to substance misuse
Transferable skills which could enable you to support vulnerable adults who are at risk of homelessness

Is your current role related?
If you are interested in this position, please don't be put you off should you think you don't have the experience. If you come from the following areas and job roles, I would LOVE to talk to you too!
Criminal Justice, Police, Prison & Probation services - if you work with ex-offenders, or supporting those at risk of re-offending, please do apply! As you may be aware, lots of those at risk of homelessness, may have a background within offending.
Children & Young People's services - if you work with young people or young adults who have experiences of gang violence, are LAC (looked after children), or are care leavers, your experience is brilliant too!

Interview Process & Timelines
1st Stage - Shortlisting & Pre-Screening
In this stage I will review your CV. Should you be successful, I will invite you for a telephone conversation, where will discuss your right to work, work history, suitability for the role, and any questions you may have.

2nd Stage - Formal Interview
In this stage, you will have a formal interview with the hiring manager, which you will be well prepared for.

If successful, you will be required to have a current DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.

If you want to help make a difference to service users and also your career, click 'apply now', or for more information call Samuel on 0121 480 8217.

Directorate: Enforcement
Job Title: Fines officer
Pay Span: 11.88 PH

MON -FRI

Southend


Background
Her Majesty's Courts and Tribunals Service are responsible for the administration of Fixed Penalty tickets issued by Police Forces across England and Wales. At present this activity is carried out in 33 offices within the seven regions. Each office is responsible for the collection of payments, and dealing with correspondence.
Band E staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance.

Overview

The key purpose of the role is to provide administrative support to HMCTS in ensuring the payments are brought to account to ensure customer satisfaction



Key Responsibilities

" Deputising for Band D Team Leaders as and where required
" Supervise post opening/floor walker
" Allocate workload to band F staff
" To receipt, balance, bring to account and bank all monies paid
" To process correspondence and reports in respect of fixed penalties, camera detected and similar offences and including Penalty Notices for Disorder and Diplomatic FPN's.
" To process payments allocated to the suspense account.
" To monitor and update suspended cases from computer reports.
" To monitor and action all items received into the secure email
" To process refunds, cheques and payments as authorised.
" To input, locate and retrieve data from computer systems and prepare appropriate papers.
" To check, validate and amend computer held data,
Refund file
Licence location report
Mismatch report
DVS audit
Escalation report
" To deal effectively with all public enquiries and liaise with the
DVLA and Police Forces
" To undertake a range of general office duties, including
Answering switchboard/telephones
" Use a range of computer software and hardware
Handle incoming and outgoing mail
Letter writing
Basic stock control
" Collection of a range of statistical data]

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Job Title: Service Manager - Supported Living (Learning Disabilities)
Salary: £29,508
Full Time: 37.5 Hours per week
Location: Stoke on Trent

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service catering to individuals with Learning Disabilities (LD). You will oversee the management of 6 self-contained apartments that run at around 1000 care hours per week.
This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.

Qualifications and Experience:

- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Service Manager - Supported Living (Learning Disabilities)
Full Time: 37.5 Hours per week
Location: Stoke on Trent

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service catering to individuals with Learning Disabilities (LD). You will oversee the management of 6 self-contained apartments that run at around 1000 care hours per week.

This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centred Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organisational standards.

Qualifications and Experience:
- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

#BIRJP

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.