Total 11 job vacancies by Brook Street

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Executive Officer

Job Description
Location: Manchester, M5 3LZ
Remote - opportunity to go to the office, IT kit pick up from the office
Hourly rate: £14.50
Working Days/Hours: 09:00 to 17:30 Monday to Friday

Brook Street in partnership with the Home Office has a fantastic opportunity to join their IT support team.
Experience Needed/desired:

• Experience of working on an IT project.
• Administration skills (Data collection, validation)
• Excellent communication skills.
• Basic Microsoft Office skills (Word, Excel, PowerPoint)
• Ability to follow instructions and processes.
• Fast learner
• Resilient, independent, data-collection skills

Desirable skills and experience:

• Experience of working in a IT support environment.
• 1st line IT support experience.
• Incident Management
• Problem Management
• Change Management

Systems experience (ERP or CRM) or similar
List the duties of the role:
Working under the Project Managers supervision the Mazetime Administrator is responsible for managing and maintaining the typical support duties for the Mazetime system. The Mazetime Admin will act as the main point of contact for mailbox queries, user system support, project creation, profile creation and managing user accounts and updating project entries. Ultimately ensuring timely responses to all enquiries and issues.
This role will also be supporting the project team with the collation and validation of user and project data across DSA's large user base which will require the individual to be an effective communicator and have attention to detail.

• This role will also be supporting rollout of the system through the collation and validation of user/project information.
• User Support, management and Queries
• Serve as the first point of contact for all user queries related to the Mazetime.
• Provide guidance and troubleshooting assistance to users experiencing issues with the system, referring to the supplier guidance for Mazetime.
• Add new users to the timesheet system, ensuring proper role assignment and access levels.
• Deactivate users who no longer require access to the system, maintaining an accurate and current user database.
• Add new projects to Mazetime, which includes setting up project details and assigning relevant users to the projects.
• Update project information as requested, including changes to dates, updating assignees & project leads.
• Respond to user emails and support emails/tickets from Mazetime in a timely and professional manner inline with our agreed SLA's.
• Regularly monitor the performance and functionality of the timesheet system.
• Report and escalate any technical issues/bugs to the MazePoint IT development team.

Training:
Remote training, training resources available. Self-serve training, support available if needed - around 1-2 weeks training. Online forum to ask questions etc. Also, mandatory Home Office learning required
No holiday in the first two weeks of training.

Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Admin Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

My public sector client is looking for an experienced Personal Assistant / Support Worker to work alongside one of their Lead Product Managers to support them with their day-to-day work. This is a temporary assignment for about 5 months, working Monday to Friday paying £14.53 per hour, full time 37.50 hours a week. This role will be supporting remotely, but a need to travel to support or attend their offices in central Birmingham may be required.

This role is a very personal role in being able to support the manager during day to day tasks and daily planning of meetings and supporting those meetings in every way possible, you would essentially become an extension of the manager in summarising, prioritising and preparing material to use, as an example.

Key tasks and responsibilities are below:

• Taking accurate notes at meetings and during conference calls - both remote and in person
• Creating and proof-reading documents, presentations and emails
• Reviewing data and checking spreadsheets for accuracy
• Supporting with email correspondence
• Using a range of software applications such as Microsoft Office, particularly Teams and its planner function, Co-Pilot, Jira, Mural, etc.
• Ad-hoc support with day-to-day work tasks
• Occasional travel to some of our office locations to attend and support in-person meetings.

In terms of experience and wider skills set, the below would be essential / desirable:

• Previous experience working as a PA/Support Worker
• Excellent communication skills - both written and verbal with an excellent attention to detail
• Experience working with a range of software packages and solutions, able to learn new applications
• A problem solver, able to develop solutions to problems and issues as they arise
• Great people skills, able to build lasting business relationships
• Highly organised, able to manage own workload and respond quickly to changing priorities
• Previous experience of the technology development sector would be useful
• An understanding and appreciation of disabilities and neuro-diversity and how they can impact on an individual's ability to perform to their best at work could be beneficial

This role will require a clear DBS to be in place, and three years referencing.

If you believe you have the experience and the skill set for this role, please apply directly. There is a fuller job description and more detail available, which can be discussed should you be short listed for the role.

Due to the volume of applications, it may not be possible to reply to everyone

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Permanent - Salford - £24 - £28k - OVERTIME
Valid driving Licence Required

We are looking for a dedicated Warehouse Operative to join a friendly, down to earth team. In this role, you will play a critical part in ensuring company products reach our customers in perfect condition and on time. You will handle, organise, and dispatch our specialised ergonomic equipment and accessories, ensuring that each item meets high standards for quality and safety.

Key Responsibilities:

• Receiving & Inspection: Unload, inspect, and accurately log incoming shipments of equipment.
• Inventory Management: Organise and maintain inventory, ensuring accurate counts and timely restocking of products.
• Order Fulfilment: Pick, pack, and prepare orders for shipment, ensuring each item is handled with care and properly labelled.
• Quality Control: Conduct thorough inspections of products to ensure they meet quality standards.
• Equipment Operation: Safely operate warehouse equipment such as forklifts, pallet jacks, and packaging machines.
• Safety & Compliance: Follow all health and safety guidelines to maintain a safe working environment. Ensure all operations comply with company policies and legal regulations.
• Communication: Collaborate with team members and communicate effectively with the warehouse manager to ensure smooth operations and timely delivery of products.

Qualifications: - Driving Licence is required

• Experience: Previous experience in a warehouse or logistics role is preferred, especially in handling sensitive or specialised equipment.
• Attention to Detail: Strong focus on accuracy and quality.
• Physical Stamina: Ability to lift and move heavy items and stand for extended periods.
• Team Player: Ability to work effectively in a team environment and contribute to a positive workplace culture.
• Adaptability: Flexibility to adapt to changing priorities and demands in a fast-paced environment.
• Communication Skills: Good verbal and written communication skills.
• Basic Computer Skills: Familiarity with inventory management systems and basic computer applications is a plus.

Company Benefits:

• 28 days annual leave
• Career Progression
• Company Social Events
• Hybrid / Remote Working Available
• Overtime Availability

Click apply today!
Or call Emma 07483919913

My public sector client is looking for an experienced Personal Assistant / Support Worker to work alongside one of their Lead Product Managers to support them with their day-to-day work. This is a temporary assignment for about 5 months, working Monday to Friday paying £14.53 per hour, full time 37.50 hours a week. This role will be supporting remotely, but a need to travel to support or attend their offices in central Birmingham may be required.

This role is a very personal role in being able to support the manager during day to day tasks and daily planning of meetings and supporting those meetings in every way possible, you would essentially become an extension of the manager in summarising, prioritising and preparing material to use, as an example.

Key tasks and responsibilities are below:

• Taking accurate notes at meetings and during conference calls - both remote and in person
• Creating and proof-reading documents, presentations and emails
• Reviewing data and checking spreadsheets for accuracy
• Supporting with email correspondence
• Using a range of software applications such as Microsoft Office, particularly Teams and its planner function, Co-Pilot, Jira, Mural, etc.
• Ad-hoc support with day-to-day work tasks
• Occasional travel to some of our office locations to attend and support in-person meetings.

In terms of experience and wider skills set, the below would be essential / desirable:

• Previous experience working as a PA/Support Worker
• Excellent communication skills - both written and verbal with an excellent attention to detail
• Experience working with a range of software packages and solutions, able to learn new applications
• A problem solver, able to develop solutions to problems and issues as they arise
• Great people skills, able to build lasting business relationships
• Highly organised, able to manage own workload and respond quickly to changing priorities
• Previous experience of the technology development sector would be useful
• An understanding and appreciation of disabilities and neuro-diversity and how they can impact on an individual's ability to perform to their best at work could be beneficial

This role will require a clear DBS to be in place, and three years referencing.

If you believe you have the experience and the skill set for this role, please apply directly. There is a fuller job description and more detail available, which can be discussed should you be short listed for the role.

Due to the volume of applications, it may not be possible to reply to everyone

Executive Officer

Salary:£14:50 p/h

Office Based[ Some travelling will be required when needed]

Location: Must be commutable to one of the below Home Office locations, Belfast, Newport.

Role overview: Sucessful candidate will be working for the Home Office as an Executive Officer within the department ASRA (Asylum Support, Resettlement and Accommodation).

Job description

This will be a new role within the HOLO team(Home Office Liasion Officer) and you will be helping to provide administrative support to the wider HOLO team as well as colleagues in local authorities and other partner organisations by acting as a point of contact and providing advice and support.

Post holders will be interrogating systems and reviewing cases, providing clear updates on cases and signposting to next steps with particular issues.

Responsibilities:

• Responsibility will include stakeholder management to escalate and resolve issues and overcome barriers.
• working alongside multiple internal and external agencies including but not limited to LAs, charities, DWP, MHCLG and housing contractors.
• This work is high profile and can be subject to ministerial scrutiny so post holders would need to be able to manage multiple competing deadlines.
• Provide administrative support to the wider HOLO team.

Essential Criteria

The individual should be highly organised, self-motivated, and be able to react quickly and calmly to changing circumstances. They should be able to demonstrate the following:

• The ability to be pro-active and work both as a part of a team and independently.

• Substantial experience of working in supportive role with the ability to train and support others to complete tasks with little or no support.

• Excellent communication skills, both verbal and written.

• Ability to work flexibly with the capacity to deliver at pace, at times under pressure and to demanding deadlines.

• Experience of coaching or mentoring staff to improve quality of work and performance.

Desirable Criteria

• Knowledge of Asylum processes and Home Office systems.

• Working knowledge of Microsoft PowerPoint.

• Working knowledge of Asylum Operations

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.

This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.

You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document.

Start dates will be confirmed once security checks are complete, which can take up to 8 weeks.

Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

We see the potential in every candidate. Our mission is to help you unlock opportunities that align with your skills and career aspirations. With our extensive network and industry expertise, we are dedicated to guiding you towards your professional goals. Join us and start making your career dreams a reality.

Executive Officer

Salary:£14:50 p/h

Office Based[ Some travelling will be required when needed]

Location: Must be commutable to one of the below Home Office locations, Belfast, Newport, Glasgow G51 1DH, Solihull B91 3QJ.

Role overview: Sucessful candidate will be working for the Home Office as an Executive Officer within the department ASRA (Asylum Support, Resettlement and Accommodation).

Job description

This will be a new role within the HOLO team(Home Office Liasion Officer) and you will be helping to provide administrative support to the wider HOLO team as well as colleagues in local authorities and other partner organisations by acting as a point of contact and providing advice and support.

Post holders will be interrogating systems and reviewing cases, providing clear updates on cases and signposting to next steps with particular issues.

Responsibilities:

• Responsibility will include stakeholder management to escalate and resolve issues and overcome barriers.
• working alongside multiple internal and external agencies including but not limited to LAs, charities, DWP, MHCLG and housing contractors.
• This work is high profile and can be subject to ministerial scrutiny so post holders would need to be able to manage multiple competing deadlines.
• Provide administrative support to the wider HOLO team.

Essential Criteria

The individual should be highly organised, self-motivated, and be able to react quickly and calmly to changing circumstances. They should be able to demonstrate the following:

• The ability to be pro-active and work both as a part of a team and independently.

• Substantial experience of working in supportive role with the ability to train and support others to complete tasks with little or no support.

• Excellent communication skills, both verbal and written.

• Ability to work flexibly with the capacity to deliver at pace, at times under pressure and to demanding deadlines.

• Experience of coaching or mentoring staff to improve quality of work and performance.

Desirable Criteria

• Knowledge of Asylum processes and Home Office systems.

• Working knowledge of Microsoft PowerPoint.

• Working knowledge of Asylum Operations

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.

This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.

You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document.

Start dates will be confirmed once security checks are complete, which can take up to 8 weeks.

Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

We see the potential in every candidate. Our mission is to help you unlock opportunities that align with your skills and career aspirations. With our extensive network and industry expertise, we are dedicated to guiding you towards your professional goals. Join us and start making your career dreams a reality.

Higher Executive Officer - Liaision Office

Location: Must be commutable to one of the below Home Office locations, Glasgow G51 1DH, Leeds LS4 2QB, Sheffield S3 8NU or Solihull B91 3QJ, Cardiff.

Role overview: The Higher Executive Officer will be the senior responsible officer for a unit within the Customer Services Group, motivating the team in uncertain and ever-changing work environments.

Responsibilities:

• Maintaining effective relationships with key internal and external partners and stakeholders.
• Demonstrate the civil service values and standards of behaviour as a role model to other colleagues.
• Provide advice, guidance and support to customers and corporate stakeholders.
• Responding and referring cases for safeguarding, police or security incidents.
• Notify relevant parties of accommodation moves.
• Additional duties as required depending on teamwork and emerging priorities.
• Record keeping on excel and other IT systems.

What we are looking for:

• Driving licence
• Confidently handle difficult and challenging situations
• Work under pressure with minimal supervision, identifying key issues and taking action quickly.
• Demonstrate sound interpersonal, communication and relationship building skills and thrive working as part of a team to achieve shared goals.
• Flexible and adaptable, able to remain focused under pressure in a fast-paced environment, constantly subject to change.
• Proven ability to adapt to changing priorities and work under pressure
• Good organisational skills, ability to plan and manage time effectively, delivering work accurately and on time.

Please note: This role can involve extensive travel, across the region and throughout the UK as required. The nature of the work and training will involve overnight stays, travel plus occasional evening and weekend work. You will need to demonstrate a willingness to travel, not only within your specified region but throughout the UK.

This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.

You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document.

Start dates will be confirmed once security checks are complete, which can take up to 8 weeks.

Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

We see the potential in every candidate. Our mission is to help you unlock opportunities that align with your skills and career aspirations. With our extensive network and industry expertise, we are dedicated to guiding you towards your professional goals. Join us and start making your career dreams a reality.

Executive Officer

Salary:£14:50 p/h

Office Based[ Some travelling will be required when needed]

Location: Must be commutable to one of the below Home Office locations, Belfast, Newport, Manchester M5 3LZ, Cardiff CF24 0AB, Croydon CR9 2BY, Glasgow G51 1DH, Leeds LS4 2QB, Liverpool L3 9PP, Sheffield S3 8NU or Solihull B91 3QJ.

Role overview: Sucessful candidate will be working for the Home Office as an Executive Officer within the department ASRA (Asylum Support, Resettlement and Accommodation).

Job description

This will be a new role within the HOLO team(Home Office Liasion Officer) and you will be helping to provide administrative support to the wider HOLO team as well as colleagues in local authorities and other partner organisations by acting as a point of contact and providing advice and support.

Post holders will be interrogating systems and reviewing cases, providing clear updates on cases and signposting to next steps with particular issues.

Responsibilities:

• Responsibility will include stakeholder management to escalate and resolve issues and overcome barriers.
• working alongside multiple internal and external agencies including but not limited to LAs, charities, DWP, MHCLG and housing contractors.
• This work is high profile and can be subject to ministerial scrutiny so post holders would need to be able to manage multiple competing deadlines.
• Provide administrative support to the wider HOLO team.

Essential Criteria

The individual should be highly organised, self-motivated, and be able to react quickly and calmly to changing circumstances. They should be able to demonstrate the following:

• The ability to be pro-active and work both as a part of a team and independently.

• Substantial experience of working in supportive role with the ability to train and support others to complete tasks with little or no support.

• Excellent communication skills, both verbal and written.

• Ability to work flexibly with the capacity to deliver at pace, at times under pressure and to demanding deadlines.

• Experience of coaching or mentoring staff to improve quality of work and performance.

Desirable Criteria

• Knowledge of Asylum processes and Home Office systems.

• Working knowledge of Microsoft PowerPoint.

• Working knowledge of Asylum Operations

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.

This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.

You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document.

Start dates will be confirmed once security checks are complete, which can take up to 8 weeks.

Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

We see the potential in every candidate. Our mission is to help you unlock opportunities that align with your skills and career aspirations. With our extensive network and industry expertise, we are dedicated to guiding you towards your professional goals. Join us and start making your career dreams a reality.

Executive Officer

Salary:£14:50 p/h

Office Based[ Some travelling will be required when needed]

Location: Must be commutable to one of the below Home Office locations, Manchester M5 3LZ, Cardiff CF24 0AB, Croydon CR9 2BY, Glasgow G51 1DH, Leeds LS4 2QB, Liverpool L3 9PP, Sheffield S3 8NU or Solihull B91 3QJ.

Role overview: Sucessful candidate will be working for the Home Office as an Executive Officer within the department ASRA (Asylum Support, Resettlement and Accommodation).

Job description

This will be a new role within the HOLO team(Home Office Liasion Officer) and you will be helping to provide administrative support to the wider HOLO team as well as colleagues in local authorities and other partner organisations by acting as a point of contact and providing advice and support.

Post holders will be interrogating systems and reviewing cases, providing clear updates on cases and signposting to next steps with particular issues.

Responsibilities:

• Responsibility will include stakeholder management to escalate and resolve issues and overcome barriers.
• working alongside multiple internal and external agencies including but not limited to LAs, charities, DWP, MHCLG and housing contractors.
• This work is high profile and can be subject to ministerial scrutiny so post holders would need to be able to manage multiple competing deadlines.
• Provide administrative support to the wider HOLO team.

Essential Criteria

The individual should be highly organised, self-motivated, and be able to react quickly and calmly to changing circumstances. They should be able to demonstrate the following:

• The ability to be pro-active and work both as a part of a team and independently.

• Substantial experience of working in supportive role with the ability to train and support others to complete tasks with little or no support.

• Excellent communication skills, both verbal and written.

• Ability to work flexibly with the capacity to deliver at pace, at times under pressure and to demanding deadlines.

• Experience of coaching or mentoring staff to improve quality of work and performance.

Desirable Criteria

• Knowledge of Asylum processes and Home Office systems.

• Working knowledge of Microsoft PowerPoint.

• Working knowledge of Asylum Operations

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.

This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.

You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document.

Start dates will be confirmed once security checks are complete, which can take up to 8 weeks.

Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

We see the potential in every candidate. Our mission is to help you unlock opportunities that align with your skills and career aspirations. With our extensive network and industry expertise, we are dedicated to guiding you towards your professional goals. Join us and start making your career dreams a reality.