37 Hours Per Week (Grade 5)
We are looking for a Repairs Customer Services Officer to join our new Housing Repairs Customer Services Team who will be dealing with reports of repairs from the Council’s 4,300 properties. This will primarily include answering telephone calls and dealing with emails and repairs reported online.
You will work to deliver quality outcomes for tenants, leaseholders, as well as other internal and external stakeholders in delivery of responsive repairs.
You will be supported by a Repairs Customer Services Team Leader who will provide advice and training for you to succeed in this new role.
We’re looking for an individual who has experience of:
• Working in a customer services environment
• Working with internal and external stakeholders including colleagues from other departments
• Can work to deadlines.
The ideal candidate will:
• Have excellent interpersonal skills.
• Have strong communication skills, both verbal and written
• Have strong ICT skills
• Be enthusiastic and self-motivated
• Have a flexible approach to meet the needs of a demanding service
• Be someone who represents our GREAT values and behaviours
What you need to know:
If you would like to have an informal chat about the role, please contact Kelly Meese, Repairs Customer Services Manager on 0115 917 3035
Our preferred method of applying for jobs is online at www.broxtowe.gov.uk (please do not send CVs).
Please quote reference No: T178
Closing date: Monday 5th August 2024 at midnight
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
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