We are currently seeking a Senior Internal Communications Manager to work closely with the with the Senior Head of Communications for the Functions. You will deliver internal communications to global colleagues across our Technology and Software Solutions shared service, and Finance and Legal Functions, connecting them to Capita's purpose and priorities, keeping them informed and engaged about change, and ensuring their voices are heard.
It's an exciting time to join us with lots of complex and interesting projects and campaigns to get involved with, alongside delivering business as usual communications to around 42,000 colleagues. You will get the opportunity to work with multiple senior stakeholders across the Functions.
You will be part of a community of supportive, passionate, creative communications professionals who will help you to develop your skills and learn new ones. No day will be the same, but every day the work you do will help us create better outcomes for our colleagues and the clients and communities they serve. Key responsibilities:
• Develop, deliver and be accountable for the communications and engagement for the areas you support
• Build a strong rapport with international colleagues to drive employee engagement across all geographies
• Ensure alignment with the Capita-wide employee communications and engagement strategy and reinforce a consistent, joined-up narrative
• Work with divisional communication and operational colleagues across Capita to source stories about successful delivery and our talented colleagues
• Deliver communications that meet the needs of our diverse, international, colleagues
• Deliver targeted, engaging, consistent and timely communication through the appropriate mix of channels
• Ensure we understand our audiences, the purpose of communicating with them and the best ways to reach them
• Articulate the vision and rationale for any changes to build understanding and connect them to our purpose and change journey
• Support leadership to clearly and effectively communicate consistent messages aligned to business priorities and change programmes
• Maximise opportunities for campaigns and thought leadership that span across internal and external social channels
• Confidently handle and navigate crisis communications
• Measure, evaluate and report on the impact of our communication and engagement activities to drive improvements
Your experience:
• Extensive communications experience across both corporate and employee change management
• Strong storytelling skills with a passion for creating compelling narratives across multiple channels for internal audiences
• Demonstrable communications experience in-house in a leadership position, working in a matrixed, multi-national corporate environment
• Experience and understanding of advocacy, conceptualising and activating dynamic advocacy campaigns and strategic partnerships
• Experience engaging and partnering with senior executives on a variety of communications topics, acting as a discreet, trusted advisor
• Experience in measuring and reporting on the success of communications and campaigns to learn, adapt and strive for better
Your qualities:
• You'll be a multi-faceted professional, a brilliant organiser and communicator, a natural problem solver and relationship builder. You're proactive and hands-on with a drive and determination to succeed. You're confident building relationships at all levels, with the project skills and resilience to deliver
• You'll be resilient, calm under pressure and act with integrity and discretion
• Your bias for action means you thrive in a fast-paced, high-pressure environment
• You're comfortable rolling up your sleeves and delivering but also have the vision and proactivity to design and deliver new approaches
• You'll be collaborative and have good judgement
• You'll take ownership be accountable for your actions and be results-orientated
• You'll consistently act in line with Capita's values and behaviours, especially while under pressure
You show:
• Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.
• Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity while also thinking sustainably and are future-oriented. You reduce complexity to get things done.
• Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.
• Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others' feelings and motives.Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
What's in it for you?
• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Home-based/remote working
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 42,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
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