Total 3 customer service job vacancies in reading berkshire rg1 2ad

TECHNICAL ADVISOR

Carbon60 are looking to recruit a Technical Advisor to work for a large utilities company based in Reading.

ROLE: Technical Advisor

SALARY: £14 p/h, circa £27,000 per annum (PAYE)

JOB TYPE: 6 months with extension likely

LOCATION: Reading (RH1)

HOURS: Full time, 37 hours, Monday to Friday

WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home.


THE ROLE:

• Working as a Technical Advisor within the Metering team you will be responsible for resolving complex billing and metering queries.
• Consult with the service providers regularly to provide weekly reports to the customers.
• Provide excellent customer service, ensuring that all queries are addressed promptly and effectively, whether communicated through email or over the phone.
• Display flexibility and a proactive mindset in managing a diverse customer base, ensuring that service levels remain high even when juggling multiple tasks and adhering to Key Performance Indicators (KPIs) and targets.
• Excel in a customer relations capacity, using your excellent communication and interpersonal skills to build and maintain strong relationships with stakeholders, including those within the company and external partners, contributing to a cohesive business environment

THE SUCCESSFUL CANDIDATE:

• Previous experience of working within a Customer Service environment (1 Year +).
• Excellent problem-solving ability.
• Excellent communication skills and willingness to learn.

Good Knowledge of Microsoft office applications including analysing excel based data

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

CUSTOMER SERVICE ADVISOR

Carbon60 are looking to recruit a Customer Service Advisor to work for a large utilities company based in Reading on a temporary ongoing basis.

ROLE: Customer Service Advisor

SALARY: £14 p/h, circa £27,000 per annum

JOB TYPE: Ongoing contract, initially 3 months with extension likely

LOCATION: Reading (RG1)

HOURS: Full time, 37 hours, Monday to Friday

WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.

THE ROLE:

• Telephony-based role where you will be on the phone speaking with customers and by email to resolve outstanding account balances.
• Sending information requests to customers and managing responses.
• Make outbound calls to gather the relevant information and updating the systems and customer accounts.
• Identify and resolve customer issues, escalating complex cases to appropriate departments when necessary.

THE SUCCESSFUL CANDIDATE:

• Excellent IT Skills
• Very confident with a professional and engaging telephone manner
• Self-sufficient with an excellent attention to detail and strong accuracy
• Excellent verbal and written communication skills.

Application by CV or call Paloma Lopez at Carbon60 on 07360 514 822.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Customer Service Advisor - on going contract in Reading - EXCELLENT JOB OPPORTUNITY!

• £14.02 per hour (gross)
• Monday to Friday (Days)
• The Job is based in Reading.
• On going contract
• Immediate start for the right applicant

Main Duties:

• Managing customer billing work flow
• General admin work
• Responding to customer queries via email and telephone

Requirements:

• Previous experience in call centre environments
• Superb customer services & communication skills
• Good IT skills (especially Excel)
• Previous experience in admin roles
• Experience in handling customer over different platforms (emails, calls etc) is essential.

£14.02 per day (gross) - Monday to Friday - on going contract - superb working environment.

Fantastic opportunity and perfect for candidates living in the Reading area, with customer service experience.

Call Albert at Carbon60 on 07736215026 or email your CV if interested.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.