Total 40 job vacancies by Diligenta

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

This role can be based in either Edinburgh, Peterborough, Bristol, Basingstoke, Reading

As a Senior Risk Manager, you would be responsible for leading a team to manage corporate risk activities, ensuring consistent and effective risk management across shared service functions.

As a key leader within the Enterprise Risk team, the role holder will engage with senior stakeholders, including Diligenta's Executive Management Team and external audit bodies, to support the Head of Enterprise Risk in overseeing and embedding a robust risk management framework.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Car Allowance
• Private Healthcare
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Supporting the Head of Enterprise Risk in providing risk and control oversight support to the management of risks across all functions
• Attending senior governance committees, ensuring Diligenta and our customer interests are appropriately considered and risks are openly reported
• Taking lead in ensuring the risk management framework is maintained, communicated and operating effectively
• Providing leadership on the management of functional risks, the role holder will support the business in achieving its strategic and financial objectives helping to maximise opportunities for growth and avoiding negative impacts
• Managing the skill and competency of the corporate risk management team

What we're looking for

• Proven experience within the financial services sector is essential
• Knowledge of one of the shared service disciplines - finance, IT, 3rd party management
• Leadership skills with a track record of motivating teams and driving performance to achieve strategic objectives
• Conversant with best practice enterprise risk management processes and frameworks
• Confidence to challenge and engage constructively with stakeholders at all levels
• Collaborative team player with the ability to build strong relationships and work effectively across departments

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

Due to recent growth, we are looking an IT Risk and Governance Analyst to play a pivotal role within our Information & IT Security function. This role is essential to fostering a proactive, controlled environment through risk management, IT governance, and security compliance. Working alongside IT operations, you'll identify emerging cyber risks, ensure best-in-class risk assessment, and uphold compliance standards that protect our organisation.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Identifying the emerging cyber security risks along with IT operation team
• Reviewing and approving the risk assessment documents
• Developing and maintaining the risk assessment and risk management procedure
• Maintaining cybersecurity risk register and cyber security risk lifecycle
• Studying the ISO, NIST risk standards and adopting the recommendation in risk management procedure
• Supporting third-party risk assessment procedure
• Defining the risk tolerance statement for risk mitigating controls

What we're looking for

• Must have successfully conducted IT risk assessment against one or more best practice frameworks in a large and complex environment
• Must have sufficient experience to be able to review security controls, including assessing whether control exceptions are material and challenging evidence from control owners
• Hands-on experience on control testing experience in various infrastructure and cloud technologies
• Strong analytical and interpersonal skills
• CRISC, CISA or CISM certified (desirable)
• ISO27001 Lead Auditor/Lead Implementor (desirable)

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Customer Service Administrator - Bristol

Customer Service Administrator

Up to £23,400 per year

Monday-Friday, between 8.30am-6pm

Bristol Lake view, Bristol, BS34 8SW

Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients.

Summary of the role:

• Due to the recent growth of our company, we will be recruiting multiple Customer Service Administrators each month throughout the year.
• We are based next to Bristol Parkway, offering free and secure on-site parking or a short walk to local trains or buses.
• Our standard working hours are Monday-Friday between 8.30am and 6pm, so no evening or weekend shifts that impact on your family and social lives!
• Flexible hours are available to suit your availability, work life balance and wellbeing.

Benefits:

• 23 days holiday (plus bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
• Pay review after 6 months
• No evening or weekend shifts

What you will be doing?

As a Customer Service Administrator, you will be providing support to the customer service team of a major financial company. Working in the back office, you'll be ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. This consists of filing, sending and receiving post, stationary requisitions and aiding the financial administration department.

What are we looking for?

• A passion for helping people and providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel or other customer focussed environments
• A desire to learn. From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.
• Familiarity using Microsoft Office (Excel, Word etc) and a variety of computer systems

Who are Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Business Analyst

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

We currently have multiple vacancies for Business Analysts join our team in either the Bristol or Edinburgh office. The role will be joining the existing BAU team where there is a range of different IT and Business Change programmes. This is a great opportunity for someone who is looking to develop their career in a large-scale financial services organisation, as we focus heavily on internal development and career progression.

This role requires previous financial services experience and industry knowledge is essential.

You'll be:

• Working with business, IT, and strategic partners to figure out, discuss, and agree on project requirements
• Suggesting the best ways to achieve business goals using a variety of analytical tools and techniques
• Understanding legislative and regulatory changes and figuring out how they impact business processes while creating business solutions
• Creating clear and straightforward documentation to explain requirements, possible solutions, and feasibility to different stakeholders
• Helping out with business acceptance testing, making sure testing plans are suitable, and being the go-to person for any questions or issues from the testing team

You should apply if you:

• Have previous financial services experience (essential)
• Possess strong interpersonal skills
• Are proficient in a wide range of information/data presentation techniques
• Have a good understanding of project methodologies and approaches
• Possess a systematic, disciplined and analytical approach to problem solving
• Have the ability to influence and negotiate with stakeholders at all levels

The Perks

• 25 days holidays + 8 bank holidays
• Discretionary annual bonus
• Company pension scheme membership
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
• Develop your career through a wider global organisation of the TCS family

Summary of the Role

As an Infrastructure Project Manager, you will lead and manage complex IT infrastructure projects that span multiple systems and technologies. You will be responsible for ensuring that these projects are delivered on time, within budget, and meet business requirements while maintaining/leading teams of people to end project destinations. The ideal candidate will have years of in-depth experience within similar project management roles. This role requires exceptional leadership, communication, while working closely with Internal & external stakeholders.

Key responsibilities

• Managing a number of projects with large in shore & offshore teams
• Developing project plans, engagement & leading internal meetings
• communication with Stakeholders
• Manage full project lifecycle from initiation to closure, ensuring successful delivery of infrastructure projects within scope, time, and budget constraints.
• Collaborate with IT teams, vendors, and third-party service providers to deliver robust and scalable infrastructure solutions

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

Lead and inspire a team of Customer Service Representatives to achieve operational goals and deliver outstanding service. As a Team Leader, you'll oversee performance, foster team development, and drive results in alignment with business and client objectives.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What you'll be doing:

• Plan and optimize team resources to align with business goals, ensuring efficient workload management within budgets.
• Regularly review team performance against objectives, identify variances, and take proactive action to meet targets.
• Manage, coach, and develop team members, addressing performance issues promptly and encouraging potential growth.
• Organize and plan team development based on business needs, ensuring members are well-equipped with the skills and knowledge required.
• Implement continuous improvements to enhance team efficiency and effectiveness, applying systems thinking in day-to-day operations.
• Lead the team through corporate changes, maintaining commitment to company strategy, customer needs, and business goals.
• Ensure adherence to company and legal standards to maintain consistent quality output.

What we're looking for:

• Proven people management experience.
• At least 2 years of customer service experience, ideally within financial services or life and pensions industries.
• Strong planning and organizational skills.
• Excellent communication and relationship-building abilities.
• Analytical and problem-solving skills.
• Understanding of processes, systems, and product knowledge.
• Awareness of commercial considerations and regulations.
• Knowledge of FSA compliance regulations to ensure no breaches.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

An exciting opportunity has arisen for an Anti-Financial Crime Specialist to join a leading provider of business process services for the Financial Services sector. Due to a growth, we are seeking an ambitious individuals to join our ever-growing team. Within this role you will be responsible for mitigating the risk of financial crimes against Diligenta and our clients. You will also have the chance to work with various types of financial crimes such as Money Laundering, Fraud, Terrorist Financing, Bribery and more.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Conducting investigations into potential customer or employee suspicious and actual fraudulent activity, referring to subject matter experts for more complex matters, as necessary
• Gathering operational management information for review from a variety of sources and analysing this to highlight financial crime risks and issues
• Undertaking of 'spot checks' and ongoing oversight activity of financial crime related operational processes to ensure they remain effective and operate effectively
• Providing guidance, consultancy support and training to Diligenta business units on financial crime matters

What we're looking for

• Understand anti-financial crime and counter terrorism legislation. (JMLSG, FSA, POCA, FATF etc.)
• Have knowledge of investigations techniques
• Have obtained or are prepared to study for ICA qualifications in Financial Crime
• Have the ability to work under pressure and be flexible in relation to workload and its prioritisation
• Are able to communicate complex regulatory and legislative requirements to staff at all levels of the business who have varying degrees of knowledge

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Due to exponential growth, we are looking for four new Actuarial Analysts to join our Change and Transformation team to support with the delivery of several transformation projects across our clients. This involves providing requirement analysis, modelling and testing of product calculations and other responsibilities.

This is a fantastic opportunity for those looking to develop their career and skills within Actuary, with continuing support from us to complete your examinations, as well as providing opportunities to progress to more senior positions.

Locations: Peterborough and Bristol, but other locations considered

You'll be:

• Applying data analysis methods and techniques to investigate and validate complex calculation models.
• Interpreting actuarial and product information to ensure accuracy of calculations.
• Responsible for the analysis, identification and collation of static data required for calculations.
• Responsible for the specification of Expects Results (ERs), and test conditions to test calculations.
• Owning the resolution of issues and liaising with actuarial, IT developers, product experts, TCS BaNCS and clients to drive solution outcomes.

You should apply if you are:

• Working towards IFoA qualification exams.
• Experienced working within the Life and Pensions sector.
• Able to analyse vast quantities of data under time constraints.
• Proficient in Microsoft Excel.

Systematic, disciplines and analytical in your problem-solving approach

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

An exciting opportunity has arisen for an Anti-Financial Crime Specialist to join a leading provider of business process services for the Financial Services sector. Due to a growth, we are seeking an ambitious individuals to join our ever-growing team. Within this role you will be responsible for mitigating the risk of financial crimes against Diligenta and our clients. You will also have the chance to work with various types of financial crimes such as Money Laundering, Fraud, Terrorist Financing, Bribery and more.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Conducting investigations into potential customer or employee suspicious and actual fraudulent activity, referring to subject matter experts for more complex matters, as necessary
• Gathering operational management information for review from a variety of sources and analysing this to highlight financial crime risks and issues
• Undertaking of 'spot checks' and ongoing oversight activity of financial crime related operational processes to ensure they remain effective and operate effectively
• Providing guidance, consultancy support and training to Diligenta business units on financial crime matters

What we're looking for

• Understand anti-financial crime and counter terrorism legislation. (JMLSG, FSA, POCA, FATF etc.)
• Have knowledge of investigations techniques
• Have obtained or are prepared to study for ICA qualifications in Financial Crime
• Have the ability to work under pressure and be flexible in relation to workload and its prioritisation
• Are able to communicate complex regulatory and legislative requirements to staff at all levels of the business who have varying degrees of knowledge

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

Due to recent growth, we are currently looking for a Senior Internal Auditor to join our function. In this role, you will be responsible for contributing to the development of the risk-based internal audit plan and delivering a portfolio of audits.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Identifying and assessing the risks to Diligenta's successful delivery of strategic objectives and recommending relevant audit responses
• Delivering audit assignments that provide an insightful assessment of the effectiveness of the controls in operation
• Ensuring audits are delivered in line with agreed timescales and budgets
• Ensuring Conduct Risk and TCF principles are considered in all audit activities
• Supporting and mentoring junior team members and deputising for audit leadership team when required
• Ensuring communication networks are in place and effective working relationships with key internal and external stakeholders are established

What we're looking for

• Are a certified Internal Auditor or a qualified accountant
• Have previous exposure to business change / major transformation programmes
• Have a sound understanding of IIA Professional Practices Framework
• Are well-versed with corporate governance, risk management and internal control
• Possess a Financial Services background - desirable

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Our client, a well-established life and pensions company is currently open for a great opportunity for the right candidate to take the reins as a Business Analyst/Test Specialist. This role will be best suited for the candidate with a high degree of knowledge in the pension industry and has experience working with data migrations or testing.

The role is based in Bristol and will be on a hybrid working pattern - with the usual split being 3 days in the office and 2 days at home.

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

An excellent opportunity has become available for a PC Services Engineer to be the face of IT for ends users of Diligenta's IT services. You will have the chance to solve complex problems and provide support to all levels of seniority across all locations (home and office) and client accounts.

As a PC Services Engineer, you will be utilising your skillset on a range of technology as well as providing support for site based telephony, servers and network technologies.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Responsible for onsite, face to face support and resolution of day-to-day problems on a multitude of equipment such as desktops, laptops, mobile devices and printers
• Assisting more experienced PC Services staff with second line technical support and investigation of major issues for all Diligenta users
• Responsible for the installation of equipment/software for major projects including site and floor planning for their location
• Solving complex problems for users accessing IT services from office and remote locations
• Ensuring that Diligenta IT support procedures are followed

What we're looking for

• Are proficient in Microsoft Office and Microsoft Teams
• Understanding or willing to learn AD, SCCM, Citrix, Server and other technical toolsets
• Have strong problem and decision-making skills to effectively diagnose technical issues within their remit and identify the right SMEs to support resolution of issues
• Are customer focused and interested in improving the end user experience
• Have excellent communication skills

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

An excellent opportunity has become available for a PC Services Engineer to be the face of IT for ends users of Diligenta's IT services. You will have the chance to solve complex problems and provide support to all levels of seniority across all locations (home and office) and client accounts.

As a PC Services Engineer, you will be utilising your skillset on a range of technology as well as providing support for site based telephony, servers and network technologies.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Responsible for onsite, face to face support and resolution of day-to-day problems on a multitude of equipment such as desktops, laptops, mobile devices and printers
• Second line technical support and investigation of major issues for all Diligenta users
• Responsible for the installation of equipment/software for major projects including site and floor planning for their location
• Solving complex problems for users accessing IT services from office and remote locations
• Ensuring that Diligenta IT support procedures are followed

What we're looking for

• Are proficient in Microsoft Office and Microsoft Teams
• Understanding of AD, SCCM, Citrix, Server and other technical toolsets
• Experience supporting Windows 10, Windows 7 and Citrix environments
• Have strong problem and decision-making skills to effectively diagnose technical issues within their remit and identify the right SMEs to support resolution of issues
• Are customer focused and interested in improving the end user experience
• Have excellent communication skills

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

We are seeking a dynamic individual to join our team and be responsible for overseeing the business wide complaints quality assurance processes, with a view to driving better outcomes for our customers, continuous improvement and a standardised corporate approach. The candidate will oversee action plans to close any gaps in performance across all the Diligenta accounts.

Benefits:

• 33 days including Bank Holidays
• Personal and career development opportunities to progress your aspirations within the company
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing:

• Working within a team to ensure consistent implementation of our centralised QA process for complaints

• Develop and implement quality control procedures and standards to drive better customer outcomes and improve complaint handling processes
• Prepare and present regular reports on complaint trends, resolutions, and actions taken to senior management.
• Maintain a customer-centric approach, ensuring that all complaints are handled with empathy and professionalism.
• Engaging across all accounts and establishing relationships

What we're looking for:

• Experience in financial services
• Previous experience in quality, continuous improvement, standardisations and consumer duty
• Strong knowledge of Quality Assurance in Operations
• Team Working skills
• An energetic individual with a positive outlook
• Someone with skills in Excel, PowerPoint, Outlook, complaints database
• (Desirable) experience in six sigma

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

Testing framework controls and carrying out deep dives on frameworks. Prepare reports and presentation summarising findings and highlighting areas of concerns.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

You'll be:

• Carrying out independent deep dives on frameworks to evaluate effectiveness of control framework.
• Analysing data, within agreed timescales, using specific criteria and producing clear and concise documented results for publication to internal and external stakeholders.
• Conducting control activities within agreed timescales.
• Developing and maintain good internal relationships for mutual exchange of information and business awareness.
• Communicating clearly and effectively at all levels within the Operational area and Client base by telephone, E-mail and face to face in order to resolve queries.

You should apply if you:

• Have excellent organisational skills with high level of attention to detail.
• Have strong analytical and problem-solving skills.
• Have ability to assess, question and challenge results across business areas.
• Strong interpersonal and stakeholder management skills including influencing and negotiation.
• Have excellent communication skills both written and verbal.
• Are PC literate, strong MS Office skills with Excel.
• Have industry knowledge - life and pension or similar with some background with controls.