Total 92 job vacancies by Experis

Management Accountant

Up to £300.00 p/d

Remote (with occasional requirement to work in the London office)

3-month contract

Role Purpose:

Our client is looking for someone to join the team in a pivotal role in support of three Fire Training contracts within the Land Training area. To be responsible for the day-to-day management of the financial operation and to ensure financial integrity of the contract accounting. Support the financial requirements of the contract and the day-to-day operations team whilst also playing a key role in driving efficiencies.

Reporting to the Fire Training Finance Manager and providing all aspects of the Business Facing Finance activities within the Fire Training Contracts. This is a key role within the contract performance with a focus on increased fidelity and financial performance and controls in relation to cash generation, budgeting, forecasting and reporting.

To liaise with the Shared Service team (SSC) Operations and Senior Management teams. Role is link between Finance and the Contract Operational Team. Cost drivers from the operations need to be properly understood and communicated in the business.

Reporting to the Finance Manager, responsibilities include financial management across all aspects of the of the contract and its operational sites.

This will include: -

• Reporting of the contract monthly accounts, budgets, forecasts and strategic plans
• Deputising for the Finance Manager when required
• Leading and supporting identified continuous improvement projects on behalf of the Finance function
• Identifying and targeting opportunities to improve the cash performance, financial performance and service delivery of the contract across its remaining term
• Responsibility for the preparation of key financial data in support of customer and stakeholder management
• Financial modelling, validation and update across various models, including tracking and reporting performance, challenging operational assumptions and identifying leading indicators / actions to be addressed
• Ensuring revenue recognition is in accordance with IFRS15
• Provide effective Financial Planning & Analysis through preparation of budgets, forecasts and analysis in support of monthly timetables and strategic planning processes.
• Support to pricing activity and the associated governance process
• Responsibility for administrating key long term accounting standards involving EAC (Estimate at Completion) and IFRIC12 standards and control of financial models.

Main Accountabilities:

• Assist in the production of timely and technically accurate contract accounts, budgets, forecasts and strategic plans including variance analysis
• Assist in the production of timely and technically accurate contract-based budget, forecast and strategic plan reports and presentations for the Business Facing Finance Director including liaison with contract stakeholders
• Assist in producing monthly management accounts including site commentaries
• Assist in providing financial support to achieve key performance measurement and efficiency targets
• Reconcile operational data to that reflected in the accounts and on other ancillary source data systems
• Prepare customer facing balance sheet control account reconciliations and rectification actions required to resolve queries or issues
• Prepare contract specific journals
• Assist in the preparation of quarterly contract review presentations identifying future opportunities and risks
• Production of revenue reconciliation between billed and unbilled revenue
• Reconciliation monthly of contract order book
• Assist in providing ad-hoc analysis as required
• Providing input to and support of internal and external audit requirements.
• Ensure integrity of accounting data via robust, timely transactional processing and review processes for management information in an ERP environment
• Establish, create and maintain appropriate processes to ensure effective financial and business controls

Technical Experience & Qualifications:

• Recognised professional qualification
• Ability to understand and manipulate data to present clear and concise financial messages for review.
• Ability to ensure deadlines and targets are achieved or surpassed.

Key Technical Skills / competencies

• Extensive experience in the use of Microsoft Office 2010 suite of applications including Excel, PowerPoint, Word, Visio and Outlook.
• Experience of Finance IT applications (e.g., SAP, NAV (Navision, IFS etc.)
• Excellent communication skills particularly communication at senior levels and with the ability to clearly communicate financial information to non-Finance managers and staff.
• Strong organisational skills required and ability to work under pressure achieving quality and deadlines.
• Up to date knowledge of Financial Accounting framework and that of the Regulating Bodies.
• Ability to provide added value analytical information to support the decision-making process of the business.

If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on

Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding

Role Title: Project Manager
Duration: contract to run until 31/12/2025
Location: London, 60% Office, 40% Remote
Rate: up to £713.47 p/d Umbrella inside IR35

Key Skills/ requirements

• Lead corporate development activities.
• Oversee M&A (Mergers & Acquisitions) projects, specifically the Invent lead project.
• Handle PM activities for Application Transfer project
• Facilitate the transition of applications between two buyers for HSBC.
• Requirements:
• Strong background in M&A, including divestment and cash products.
• Experience in managing mergers and acquisitions.
• Ability to work with application architects and business analysts.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Role Title: Technical Business Analyst
Duration: contract to run until 30/04/2025
Location: Hybrid, London 2 days per week onsite
Rate: up to £450 p/d Umbrella inside IR35

Role purpose / summary

Our client is looking for a Technical Business Analyst to join the team

Key Skills/ requirements

• Having experience on building, deploying and supporting enterprise application.?
• Having exposure to Contact Center -IVR , Genesys application and integration with 3rd party application
• Having knowledge of Contact Center domain
• Having understanding of infrastructure and network , cloud networking
• Develops software solutions by studying information needs, conferring with users and various teams, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming
• Should be able to handle individual task with minimum supervision.

Requirements
To be successful in this role, you should meet the following requirements:

• 8-10 + year experience for applications running in MS Windows platform.

• Working knowledge of Contact Centre applications like IVR , Genesys etc.

• Good knowledge on IVR and its designing with flow.

• Experience on Workflows, Custom workflows, Business Rules, Business Process Flows and their configurations as per requirements.

• Experience in Call routing technology and ACD's would be an added advantage.

• Experience within the field of Routing management, WFM & Command center

• Knowledge in Genesys Systems and technology

• Stakeholder and Project management

• Experience with Microsoft Office products - O365, PowerPoint, Word, teams and Excel

• Experience with Confluence , JIRA , Kanban boards tec

• Previous experience supporting financial applications: Banking Domain understanding.

• Good at debugging, ability to pin point code lines that cause issue

• Able to provide and help release fixes to production.
• Hold a Bachelors Degree

The successful candidate will also meet the following requirements: (Good to have Requirements)

• Excellent Communication and Interpersonal skills both written and Verbal

• Flexible approach to working hours and responsibilities

• Familiar with risk-based decision-making and escalations

• Confident in communicating effectively with internal stakeholders and senior managers

• Excellent Analytical and problem solving skills

• Ability to manage and balance competing agendas

• ?Ability to translate technical jargon to fit various audiences

• Eagerness to learn new things

• Familiarity with AGILE methodology and DevOps and ITIL framework.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Key Responsibilities:

• Lead the design, development, and implementation of solutions using the Power Platform.
• Work closely with stakeholders to gather requirements and translate them into scalable and efficient solutions.
• Oversee the development team and provide technical leadership.
• Integrate Power Platform solutions with existing systems and third-party applications.
• Ensure best practices are followed for security, governance, and compliance.

Key Skills & Experience:

• Proven experience with Power Apps, Power Automate, Power BI, and Microsoft Dataverse.
• Ability to lead development teams and manage complex projects.
• Strong communication skills and ability to engage with stakeholders.
• Experience working with Dynamics 365 and other Microsoft technologies.
• Previous experience in a senior/lead role, with demonstrable expertise in Power Platform development.

If you are interested, please do not hesitate to apply, either apply direct or reach out at

Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days we will not be progressing with your application. Thank you for your understanding

Experis have partnered with a brilliant client in the South West looking to recruit a Business Analyst to join their team with a focus on BI and MI projects. This role will be instrumental in driving data-driven decision-making across our client through analyzing, developing and delivering actionable insights. As a key link between stakeholders and technical teams, you will work to understand business needs, translate requirements, and contribute to the strategic development of BI and MI capabilities.

This is an initial 6 month contract Inside of IR35. There will be scope for a few extensions.

You will be required to travel on-site one day per month.

Key Responsibilities:

• Engage with stakeholders across departments to understand and document business requirements for BI and MI projects.
• Work closely with data and BI teams to ensure alignment of solutions with business objectives.
• Collaborate in the design, development, and maintenance of dashboards, reports, and data visualizations that provide actionable insights.
• Participate in data modelling, KPI design, and metrics standardization across projects to ensure consistency in BI/MI outputs.
• Act as a liaison between business units, technical teams, and third-party vendors, facilitating seamless communication and understanding of project goals.
• Prepare and present findings, insights, and recommendations to stakeholders, using data visualization tools to highlight key metrics and trends.
• Work with data governance teams to define and maintain data standards and ensure adherence to data quality policies.

Key Experience Required:

• Experience as a Business Analyst, specifically on BI and MI projects.
• Demonstrated experience with BI tools.
• Strong proficiency in data visualization, KPI development, and dashboard creation.
• Knowledge of data modelling, ETL processes, and experience in working with relational databases.
• Exceptional communication and presentation skills, with the ability to simplify complex information for a non-technical audience.
• Strong problem-solving skills, analytical thinking and attention to detail.
• Ability to work collaboratively in cross-functional teams and manage multiple projects simultaneously.

Job Title: Procurement Account Supervisor

Contract: 3 months (potential for extension)

Location: London (Hammer smith)

Hybrid working: Tues & Wed on-site

Start Date: ASAP

Role Purpose:

Support local procurement by partnering with management to assess needs, implement sourcing strategies, optimizeoptimize suppliers, and manage relationships at the local and cluster levels.

Key AccountabilitiesAccountabilities:

Stakeholder Engagement: Build relationships with stakeholders, lead projects to improve spend efficiency, and drive process improvements.

Supplier Strategy: Conduct market and supplier research, offering insights and recommendations to internal stakeholders.

Sourcing & Demand Management: Contribute to regional/global strategies, developing and implementing category action plans.

Negotiation: Lead supplier negotiations, manage key supplier relationships, and ensure quality.

Contract Framework: Work with Legal and Finance to ensure compliance in contract templates and documentation.

Supplier Relationship Management (SRMSRM): Apply SRMSRM for supplier performance assessment on quality, service, and innovation.

Compliance: Ensure adherence to sourcing policies and encourage a Lean approach.

People Management: Oversee direct reports (if applicable), set objectives, and manage performance.

Qualifications:

Education: Degree in Engineering, Business, or Economics; Procurement certification is an asset.

Experience: 5+ years in procurement (2+ years in category management); 2+ years of people management.

Technical Skills: AnalyticalAnalytical, stakeholder management, and familiarity with Workday, CoupaCoupa, and SAP (preferred).

Technical Functional Skills:

Risk Management, KPIKPI UtilizationUtilization, Supplier Analysis, SRMSRM, Data Analysis, Contract Management, RFxRFx Process, P2PP2P, Supply Chain knowledge.

Job Title: Technical Support
Location: London onsite
Duration: 6 months with likely extension (client contract secured until 2028)
Rate: £350-£450 per day via an approved umbrella company

This role is to fulfil a customer requirement on a Trade Floor, ensuring that our customers are provided with the correct level of service, and enhancing the current skill set on site providing additional administrative skill sets in Azure, Intune, and Active Directory to further enhance our current offering.
The role holder is part of a team and has recognized specialist skills in supporting multiple customers in a critical workspace while maintaining excellent customer relations. The role holder also delivers medium complexity work packages as part of customer implementation projects and has the ability to understand complex situations and activities, also being able to communicate basic technical information to non-technical people.

• Delivering a professional and dedicated "walk up" Deskside support service to around 50 users although this number could change.
• Daily tasks include logging of all issues raised using ''Service Now'' call management system, resolving incidents where possible or passing to 2nd line or relevant support teams, whilst still managing ownership of calls through to completion.
• Incident management - ensuring that all incidents are resolved within SLA timescales.
• Raising Centrica Energy specific service / change requests, managing through to completion.
• Delivering IMAC project work, attending project meetings and work groups as and when requested.
• Shift rota spilt between hours of 7am - 6:30pm.
• Monday to Friday on Site. Home working may be possible by arrangement on occasions, but this is an On-Site Role.

Mandatory skills:

• Previous Trade Floor / Commodities service experience (5 years demonstratable experience)
• Excellent communication skills, both written and verbal, and a natural customer care / professional attitude are absolute essential pre-requisite.
• Technical understanding of PC hardware/software -*TSS3 skill set (minimum)
• Windows 10 and 11 support.
• Microsoft Office 365.
• Must be a Team Player with drive, motivation, and ability to work under pressure.
• Drive, motivation, and ability to work unsupervised.
• AD Account management and Administration.
• Azure Account management and Administration.
• Intune Account Management and Administration.

Desirable skills:

• Basic LAN/WAN knowledge

If this is the role for you please submit your CV at your earliest convenience.

Role Title: GenAI Technical Project Lead

Duration: contract to run until 01/05/2025

Location: Hybrid 3 days per week, Either London/Sheffield office

Rate: up to £517.65 p/d Umbrella

Role purpose / summary

Our client is looking for a GenAI Technical Project Lead to join the team

Key Skills/ requirements

• Strong understanding of AI, Generative AI, and overall IT and Cloud Platforms
• Proficient in data analysis and possess strong analytical capabilities
• Excellent leadership, coordination, and governance skills
• Strong planning and execution discipline
• Proficient in documentation, presentation, and executive update preparation

Main Tasks:

• Dedicate 50% of time to reviewing the EU AI Act Back book, including identifying prohibited services and categorizing AI service risks, and overseeing the implementation of obligations by respective AI service owners
• Dedicate 50% of time to managing AI governance tasks for 2 or 3 key projects, including conducting risk steward reviews, obtaining external hosting approvals, managing data sharing and privacy approvals, overseeing model risk management, and conducting cybersecurity reviews;

Note: The role may involve working on other related tasks and projects as required."

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Delivery Driver
Duration: 6 weeks
Pay Rate: £14.07/hr via umbrella company

Base location: Ruislip

KEY DUTIES AND RESPONSIBILITIES

• Ensure that a Full UK drivers licence is held and maintained. LGV & CPC qualification is preferred but not essential.
• It is essential that a flexible approach to working times is maintained, as you may be required to work outside your standard shift hours at short notice.
• Ensure correct and accurate completion of all Babcock & LFB documentation is maintained at all times
• Carry out any associated duties, as required by the Company (e.g. washing and cleaning of vehicles, yard parking organisation etc.)
• Attend and participate in any training courses as deemed necessary
• To support the LFB contract at all times including during any disruption to their service

Lead Network Architect

12 months

London - remote

Active SC security clearance required

£760 per day inside IR35

Required skills

• Experienced in Architectural Governance,
• Deep knowledge and experience on Enterprise and DC network architecture.
• Good awareness of broader IT systems
• Good technical leader
• Can communicate complex technical systems to non-technical audiences.
• Can provide full network architectures including Security, Services, Processes, Systems, logical and physical solutions has a moderate business acumen, reports to the Chief Architect, works well with peer lead architects
• Strong technical skills in Green IT Infrastructure
• Experience of designing and implementing Green IT Infrastructure solutions
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment

Desired skills

• Holding experience of working within the UK Public Sector
• Experience of applying your job role skills for critical national infrastructure for the UK
• Experience of communication / telco systems
• Experience of working with the UK emergency services
• Experience of (or a desire to) work within an eco system team - client will be leading different suppliers as part of this engagement
• Knowledge of Green IT Infrastructure technologies and standards
• Experience with technical architecture and design

Cashcalls:

• Acknowledging receipt of requests and ensuring back-up documentation adequate
• Preparing ad hoc cashcall letters and ensuring retentions and currency conversions are accurate
• Booking all items accurately on the AS400, including reversals of ROGIS duplicates
• Obtaining the requisite approvals for the cashcall
• Issuing the cashcall letter and documentation
• Monitoring the status of cashcalls and clearing bookings from the cashcall table
• Identifying receipts and ensuring they are forwarded on to the issuing offices promptly
• Clearing down balances from the receivable and payable ledgers
• Chasing uncollected cashcall balances
• Collation and filing of documentation from issuing offices for accounts requiring backup
• Any other similar duties within the department as assigned.

Cash allocation :

• Reviewing all anticipated cash receipts
• Being first point of contact with A&F for all cash receipt identification
• Advising A&F what to allocate cash against
• Investigating queries on cash transactions
• Reviewing uncleared balances on the cedant side of the ledger
• Obtaining approval for payments to issuing offices and reinsurers
• Running client reports both for audits and as and when required
• Assisting in chasing uncollected balances as needed

Loss documentation :

• Collation and filing of documentation from issuing offices for accounts requiring backup

Responsibilities

• Acting within an agreed claims handling authority and upholding the departmental objectives.
• Adhering to Lloyds Minimum Standards
• Receiving and acting upon first notifications and updates, determining coverage.
• Taking a fair and proportionate approach towards policy holders
• Agreeing valid claims
• Establishing and maintaining reserves
• Carrying out negotiations with brokers, face to face when required
• Handling claims electronically predominately via ECF and DocoSoft
• Managing third party experts Minimum of two (2) years experience in a similar administrative role.
• Some previous claims or captive experience would be advantageous.
• Knowledge of the reinsurance or insurance industry an asset.
• Must be a motivated individual, able to work on his/her own initiative, produce accurate work, and meet strict deadlines.
• Must be able to produce reports and documentation.
• Ability to communicate at all levels of the organization.
• Strong communication (both written and verbal) and interpersonal skills.
• A strong knowledge of Windows-based applications such as Word, Excel, Outlook.
• Previous experience with AS400 an advantage.

Role Title: Service Design and Transition Manager
Duration: contract to run until 30/04/2025
Location: Remote with occasional site visits in London
Rate: £630 p/d Umbrella inside IR35
Active SC Clearance is required for this role

Role purpose / summary

• We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition.
• SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place.
• SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
• SDTMs will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
• SDTMs will be part of the Home Offices Service Architecture practice and will contribute to the definition of standards and continual service improvement.

Key Skills/ requirements

They will design and transition services that:

* Support business needs.
* Reuse existing service components.
* Are proportionate and affordable.
* Effectively span multiple suppliers, platforms, and support arrangements.

Skills and Experience:

* Experience of successful Service Design and Transition.
* Experience in ITIL aligned Service Management.
* Setting expectations and managing stakeholders, both internal and external.
* Experience in onboarding third party suppliers.
* Experience of Service Design and Transition in Medium to Large Organisations.

Qualifications:

The successful candidate will have an ITIL Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments.

Responsibilities:
* Solution Design and Architecture:
* Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability.
* Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives.
* Implementation and Configuration:
* Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases.
* Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications.
* Technical Consultation and Support:
* Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions.
* Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments.
* Performance Optimization and Tuning:
* Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning.
* Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions.
* Training and Knowledge Transfer:
* Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies.
* Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies.
* Vendor Management and Relationship Building:
* Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends.
* Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings.

Skills and qualifications:
* Bachelor's or master's degree in computer science, Information Technology, or related field.
* 5+ years of experience in contact center technology implementation, with a focus on Genesys solutions.
* Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities.
* Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR).
* Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
* Effective communication, collaboration, and stakeholder management skills.
* Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.

Title: AV Technician/Desktop Support

Location: Chiswick

Length: 6+ months

Rate: £237 per day (Inside)

Experis is working with Fujitsu on a major global account who requires an AV Technician for a 6+ month contract working on site in Southampton. Some project work may be required and some flexibility to work offsite and out of hours.

Overall Responsibilities

• The role itself encompasses as a AV Technician, Supporting meeting rooms, board room and auditorium.
• Managing/planning events, service requests and planned changes, Proven track record of providing support to user estate all the way up to director level is essential, This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff.
• Capable of taking ownership of complex cases and managing end to end resolution.
• Some project work may be required and some flexibility to work offsite and out of hours.

Background

• 2+ years of proven experience working as an AV Technician or Desktop Support
• Experience in VoIP troubleshooting and support
• Windows O365
• Experience in Video Editing would be advantageous

Experis is working with Fujitsu on a major global account who requires an AV Technician for a 6+ month contract working on site in Southampton. Some project work may be required and some flexibility to work offsite and out of hours.

Overall Responsibilities

• The role itself encompasses as a AV Technician, Supporting meeting rooms, board room and auditorium.
• Managing/planning events, service requests and planned changes, Proven track record of providing support to user estate all the way up to director level is essential, This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff.
• Capable of taking ownership of complex cases and managing end to end resolution.
• Some project work may be required and some flexibility to work offsite and out of hours.

Background

• 2+ years of proven experience working as an AV Technician or Desktop Support
• Experience in VoIP troubleshooting and support
• Windows O365
• Experience in Video Editing would be advantageous

Marketing Strategy Manager
£73,000 per annum
12 Month - initial assignment
London, Paddington (3 days per week on site)

Our client is currently searching for a Marketing Strategy Manager to join their team in London. They are looking for someone who is able to define the strategy for marketing and for overseeing the delivery organisation relevant, personalised, and exciting campaigns.

Key Responsibilities / Role Overview

• You could be managing the end to end delivery yourself - or working closely with our BU marketing teams
• Defining strategy for the overarching loyalty campaign
• Oversee the delivery of the marketing campaign and strategy
• You will lead a team of highly talented individuals to deliver a co-ordinated sparks communications approach.
• Support the development and delivery of the Customer Loyalty Communications strategy to drive growth, personalisation, frequency and engagement across our customer base
• Define communications strategies and campaigns that deliver clear customer benefit and deliver against targets (like Monthly Active Users). Work closely with the appropriate business teams to understand their customer and commercial objectives and develop programmes of data led customer communications to support
• Collaborate with other marketing teams across our client to bring the loyalty proposition, benefits and campaign moments to life across touchpoints, channels and activities.
• Oversee the end-to-end delivery of customer communications, including emails, banners, and push notifications. Work closely with teams to deliver into other channels including instore, onsite, paid and ATL.
• Collaborate with Analytics and Data Science teams to ensure activities leverage data led opportunities, embed test and learn, and are analysed for post campaign findings
• Ensure all customer communications align to our client and their loyalty programmes standards, and are reflective of communications standards
• Optimise all campaigns against key performance metrics, open rates, click through rates, offer redemption and opt outs. Embody a continuous improvement approach, continually evolving activity to ensure the best outcomes
• Ensure all activity is delivered on time, to budget, or appropriate risks and mitigations have been communicated
• Be mindful of key loyalty and communications trends from competitors, and outside the retail industry, and make recommendations as to how these can be adopted in our communications
• Find ways of improving executional efficiency across the team, and work with relevant teams eg. Product and Automation to implement
• Maintain positive relationships with our delivery partners (data, creative, development agencies etc.)

Key Skills / Experience:

• CRM experience
• Campaign Management/ Project Management experience
• Customer centric, with a good degree of commerciality
• Retail/ Loyalty experience
• Experience in agency management
• Data literate and numerically literate
• Experience in email and customer journey design and build (ideally using Salesforce Marketing Cloud) desirable
• Multichannel marketer - experience across digital, media, CRM and events/PR

If you are interested in this vacancy, please do not hesitate to apply! Please note, due to the high volume of applications we will only be able to reach out to successful applicants in the first instance. Thank you for your interest in this vacancy.