Role overviewCustomer Support Advisor Contract Type: PermanentHours of work: 39 hours per week over 4 days between the hours of 6.....
Role overview
Customer Support Advisor
Contract Type: Permanent
Hours of work: 39 hours per week over 4 days between the hours of 6.30am and 6.30pm and includes around 1 full weekend in 6
(6.00am to 4.30pm)
Location: Office based – James Hall & Co, Bowland View, Preston, PR2 5QT
Salary: Competitive
Based at our state-of-the-art head office and distribution centre on the outskirts of Preston, James Hall & Co. Ltd. have been
established for over 150 years proudly serving communities across the north of England as supplier and distributor to over 500
SPAR stores.
We are proud to be one of the biggest employers in Lancashire with over 4000 colleagues who represent our core values of passion,
enterprise and family every single day.
About the Role
We have an exciting opportunity to become part of our in-house team of customer support helpdesk advisors here at James Hall & Co.
Our aim is to provide and deliver a fantastic service to our current and potential retailers as well as suppliers and the public.
Here’s What You Can Expect to be Doing
As a key member of our Customer Support Hub, you’ll handle a variety of tasks ranging from resolving customer issues and enquiries
to troubleshooting IT-related problems. Your responsibilities will include:
* Providing first-line support for customer queries.
* Utilising problem-solving skills to address incidents promptly, including IT support issues such as till problems, software
queries, and network outages.
* Communicating effectively with customers and internal teams using various platforms, including email, Microsoft Teams, and
telephone and face-to-face.
* Accurately documenting and managing incidents, liaising with internal and third-party teams to ensure swift resolution.
* Contributing to our company's reputation for excellent customer service through your dedication and professionalism.
A few things about you…
We're seeking individuals with a passion for customer service and a keen interest in IT support. While prior experience in a
contact centre or IT support environment is desirable, it's not essential as full training will be provided. Key attributes we're
looking for include:
* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities and a proactive approach to addressing customer issues.
* A good foundation in IT skills, with a willingness to learn and develop in this area.
* Ability to thrive in a fast-paced, dynamic environment and work effectively under pressure.
Why us?
James Hall & Co. Ltd. have one simple vison: to still be in business in another 50 years!
To make this vision possible we need the best talent to join us on our journey. We are a family company and believe that if we
look after our people, they will look after us.
Here are some of the benefits that you can take advantage of as an employee of James Hall & Co. Ltd.
Company Doctor – We care about the health and wellbeing of our people. That is why you will have access to our company doctor with
the ability to book appointments directly.
Free On-site Parking - You don’t have to worry about paying for parking or getting from your car to the office as our site boasts
a secure car park with over 1000 spaces.
Holidays – Everyone needs a break so as an employee of James Hall & Co. Ltd. you will receive our enhanced holiday package.
Holiday entitlement increases with continuous service every two years
Learning & Development – We want all of our colleagues to reach their full potential. That is why you will benefit from our
in-house learning and development team who will provide you access to fully funded accredited training and industry recognised
qualifications.
Grocery Aid – We understand the importance of mental health. We work with the national charity Grocery Aid to provide all
colleagues a 24/7 helpline service that is free, independent and confidential. Grocery Aid also offer a wide range of other
fantastic services to support you when you need it.
We also offer staff discount, cycle to work scheme and our famous Christmas Hamper!
Please note if we receive a high number of applicants, we may close the advert early. We advise interested candidates to submit
their applications promptly to avoid disappointment.
#JHCHP
