Our client based in Spalding is looking for a Retail Operator - Customer Service to join their growing team to start ASAP!
We are currently recruiting for Customer Service for one of our clients based in Spalding.
Job Purpose:
To ensure that the needs of all customers are satisfied to the required standard and to provide and process information in response to enquiries, claims, requests and concerns about our product and services.
To compile and produce reports and KPI's that substantiate the position of the business and our customers with regards to service levels.
As an Customer Service, you will be responsible for:
- Tracking of deliveries and compilation and presentation of data gathered
- Monitor incident reporting applicable to department.
- Gather information for all potential claims and assist in completion of claims process.
- Maintain the upkeep of the working area using available resource.
- Maintain department files - electronic and paper. Organise archive rotation where required.
- Maintain customer and retailer communication to ensure all requirements are fulfilled.
- Organise and develop tracking reports for all major elements of Spalding operation.
- Collate DOT (Delivery on Time) reports for Managers and customers
- Execute precise Advanced Shipment Notification (ASN) correspondence for Tesco & Sainsbury.
- Operate Tesco Oracle Transport Management System proficiently
- Using TMS and WMS systems for effective discharge of duties
- Organise and execute Spalding returns processes for fresh and ambient products, liaising with other FW sites when required.
- Assist in resolving all operational queries - late deliveries/ tray collections/ returns/ discrepancies/ rejections.
- Provide support to operational colleagues as required
- Customer Service satisfaction;
- Completion of KPI reports for FW service levels;
- Completion of claims to the required timelines;
- Daily tasks through to completion;
- Motivation;
- Effectiveness of Internal Relationships
We are looking for someone who has:
- Strong communication skills;
- Good level of written and spoken English;
- Strong attention to detail;
- Ability to work competently and accurately under pressure;
Pay rates:
Shift: Monday to Friday (will be weekend working it would be approx. 3 weekends DAYS per month and they would be given the day off in the week)
Working hours: 07:00 - 18:45 ( can be 07:00-16:00; 08:00-17:00; 09:00-18:00)
8 working hours +1hr for lunch
7:00 - 18:30 on weekdays
07:00-17:30 weekends
Benefits of working with us:
- Weekly Pay
- Set up shift.
- Pension Scheme
- Personal Accident Insurance
- My Extra Rewards- An online portal offering vouchers and discounts
- Temp to perm. position
Location: West Marsh Road Spalding Lincolnshire PE11 2BB
This is an amazing opportunity if you are looking for Customer Service jobs in Spalding
Sign your contract with Job&Talent for some great working benefits and professional stability.
If you are interested in the above role, please click apply and one of our team members will get in touch with you shortly!
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