Total 9 administrative clerical job vacancies in liverpool l7 9nj

To provide a localised catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects. To deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues. Regeneration of chilled/frozen food and preparation of sauces. Preparation of patient meal trays. Plating and service of cold and hot food items with meal delivery to patients, including service of condiments. Probing and recording food temperatures. Recording of equipment temperatures. Beverage service to patients. Washing and refilling of patients water jugs and beakers. To take the patient orders and communicate the requirements to the catering department. Clearing of meal trays, crockery and cutlery for all food areas. Collection, segregation and disposal of catering waste materials. Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces crockery and cutlery. Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained. Completion of catering department procedural paperwork such as temperature checks and monitoring. To undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service. To work co-operatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor

Main Duties and Responsibilities counselling and DCR administrative support: Deliver a high level of customer service in all interactions with patients, registrants and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times. Process queries and signpost/refer within the Hewitt Fertility Centre and externally, communicating the information to the registrants, staff and service providers by the most appropriate method dependent upon the service required. Arrange all communication to existing and new registrants. Register and prepare files entering demographic data on database. Maintain an up to date electronic and paper office filing system. Process queries and signpost / refer within the Hewitt Centre and externally, communicating the information to the registrants, staff and service providers by the most appropriate method dependent upon the service required. Arrange communication with Kings College London genetics team and registrants about DNA test results. Arrange communication with registrant representatives / support group Arrange communication to and between existing and new registrants. Register and prepare files entering demographic data on database. Processing counselling referrals Operate in accordance with HFEA Regulations and Trust Departmental Policies and Standard Operating Procedures within the Department. Work flexibly to cover the hours of operation Undertake other duties as required from time to time providing cover for other members of the team.

To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes. To be responsible for inputting patient information, identifying and coordinating patients, from a wide range of systems on ICE, IPM, PENS and the Radiology information system (RIS) and to be able to use these systems at one time To ensure that Radiologists, Radiographers and nursing team are fully informed of planned patient and procedures and to ensure that patient information and medical alerts are adequately displayed Organisation of admission, for specialised imaging examination by liaising with day case ward staff To co-ordinate changes to established plans arising from cancelations or deferment of admission by patient and to ensure medical, day case ward and radiography staff are aware of these changes. Demonstrate a specialised knowledge of imaging investigations and how they are performed and confidently provide appropriate information to patients regarding various medications that need to be adjusted prior to examinations in line with protocols. Communicate changes to appointments to patients over the telephone often at short notice. To assist in the provision of a pleasant and efficient service ensuring patients experience a professional level of care and be able to empathise with upset patients and relatives and sometimes, volatile situations Liaise with clinical and non-clinical teams across the Trust and external organisations including over the telephone and via email To manage and monitor the radiology waiting lists for all modalities in line with imaging pathways and highlighting any breaches to the appropriate line manager Follow the policy for patients who do not attend (DNA) their appointment To produce and maintain daily appointment schedules and to cancel and rearrange appointment sessions/lists as necessary Understand the vetting prioritisation coding and being responsible for recognising and bringing any urgent requests for patients examination immediately to the attention of Radiologists/Radiographers Responsible for prioritising own workload in an environment where the arrangement of urgent appointments requiring patient preparation, or the rescheduling of appointments may be required interrupting established plans The coordination of suitable interpreting arrangements when required To apply good housekeeping practices ensuring the non-wastage of non-clinical consumables and to act and or/inform line manager of the necessity to replace low stock levels. To assist in the arrangement of appointments of patients participating in various clinical trials Co-operate in the development and implementation of directorate policies (ISO Documentation) To participate in the retrieval of information at the direction of the senior managers for audit and research purpose. Be able to accurately follow departmental policy with recording of results for clinical staff to check prior to the examination. Create appointments as directed by radiologist reports. Notify clinicians if a patient does not attend or has been rejected by a radiologist Must be aware of the importance of deadlines and be able to plan and structure their own working practices to achieve these Must be able to concentrate through distractions to ensure the accurate recording of patient information on the Radiology Information System

Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes. Receive and book in patients on arrival in Out-patients/Primary care. Make appointments as requested. Liaise with medical staff re overbooked clinics. Deal with telephone and postal enquiries. Ensure clinic booking summaries and clinic proformas are completed timely and accurately. Open, sort and re-direct mail. Enter referral letters onto the Hospital Information Support System and book new appointments as required Make up and file new case notes. Cancel and re-book clinic appointments according to given instructions. Liaise with Clerical Team Co-ordinator re missing case notes. Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties. Ensure all Out-patient discharges are recorded timely and accurately. Ensure that attendances, DNAs and discharges are recorded accurately and timely. Deal with DNA follow up appointments. Cover/rotation for other Clerical Officers will be required. To undertake any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.

The post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ patient reminder/ general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision. The post holder shall follow all the policies and procedures of the organisation. Booking of appointments Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc. Using the Community computer system, in chronological order, invite patients and book appointments as appropriate. Manage appointment slot issues in line with local/national standard operating procedures; refer to line manager any issues which jeopardise 18 week pathway. To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies. Receive and process telephone calls from relatives/carers of patients. Telephone patients to negotiate convenient appointments or receive calls from patients/relevant others (e.g. Other Hospitals) regarding booking, changing or cancelling their appointments. This involves identifying the correct appointment, clinic, session and doctor code to which the caller is referring and rescheduling or cancelling the appointment as appropriate. Inform the appropriate Consultant/ Directorate/secretarial staff of patients who have cancelled their appointment inappropriately e.g. urgent appointments. Receive and process telephone calls from patients to update and amend their demographic details and make the necessary changes on the Community computer system. Contact GP Practices/other Hospitals for validation of patient demographic details and to obtain information if required e.g. copy letters, NHS Number etc. Working with guidance from clinical staff/secretaries, pro-actively fill cancelled appointment slots with patients to minimise the impact of non-attenders. Offer patients a mutually convenient date and time for clinic appointments in accordance with local standard operating procedures. Remind patients of their appointments via letter, text, voicemail, email or telephone call to reconfirm attendance in line with departmental protocols. Contact patients as requested in order to cancel/reschedule their appointments. Inform line manager of any system or appointment slot issues. Exercise judgement when problems arise by taking appropriate action to resolve the problem or refer on to the appropriate person. Arrange and book interpreters for patients attending clinics as required. Receive patient identifiable information via fax/email.

Please see attached Job Description for further details To provide a comprehensive service to the IBD nurses and consultants and with the minimum of supervision. Organise your own workload and co-ordinate activities with other medical secretaries and administrative clerks to ensure that an efficient service is provided. It is essential that you show initiative commensuratewith the role and it is vital that confidentiality should be maintained at all times. Ensure cross cover working where possible. Communicate with all disciplines of staff and patients throughout the Trust and other bodies both internally and externally. Deal with all queries in a confidential and competent manner and general office duties.

Admitting and discharging of patients on IPM Ensuring all necessary patient documentation is prepared in advance of their arrival Preparing patient packs to be delivered in advance of appointments Liaising with health professionals, wards A/E and GP surgeries as required. Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list. Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

See Job Description for further details. Maintain a high standard in all aspects of work To rotate to all areas of the Radiology department, including Main X-ray, CT/MR, Ultrasound, A+E X-ray. Nuclear Medicine To input and extract data onto the patient administration system (PAS) and the departmental RIS system (Computerised Radiology Information System, CRIS) and to search the patient database for existing records, ensuring all records are accurate and up to date. Reception duties for all areas of the Radiology department, including enquiries from medical staff, other hospitals, GPs and members of the public. Dealing with telephone and direct communication enquiries from the public and other health professions. Sending and retrieval of faxes on a daily basis. Co-operation with and provision of assistance where necessary to all medical, nursing and other hospital staff.

To provide a comprehensive and high quality secretarial and administrative service for the Radiology Department. To deal with telephone and face to face enquires on Radiology reception desk from all staff groups, clients, and parents/carers, taking messages for the Radiology Department and attending patients in an efficient and appropriate manner. To deal sensitively and confidentially with parents/carers/clients in face to face and telephone situations. To deal with incoming and outgoing post and input onto the patient records in line with the Trusts Information Governance policy. To ensure that communication with all patients and other professionals is conducted in a courteous and appropriate manner. To prioritise workload ensuring that all appointments, reports and clinical letters are sent out to patients and to other professionals respectively in a timely fashion. To process any GP or External referrals including registration onto Alder Care and making up of case notes, ensuring that the team have all necessary documentation i.e., reports, letters etc. prior to appointments. To ensure that the Office Diary is kept up to date with all appointments. To use Radiology CRIS, Alder Care systems and NHS Net to produce X-ray reports and other information to a high standard. To undertake photocopying and filing of paper and electronic filing. To report sickness and absence to line manager or designated deputy. Book CT/ MRI and IR patients into theatre on Alder Care and book beds if required. Print Patient Lists for X-ray, Fluoroscopy and Urodynamic appointments and MRI Theatre appointments. Liaise with Stoma Nurses. Deal with any emergency tube change requests Discharge all tube change patients on Alder Care. Send out all Radiology reports to requesting Clinicians. Close relevant Pathways and Referrals. To demonstrate administrative procedures to new starters as appropriate. To take an active part in Team staff meetings, contributing to and commenting on proposals relating to Administration and Clerical policies for work area. Print off weekly appointments list for CT/ MRI Highlight all general anaesthetic patients, print off all relevant paperwork, admit all GA patients into OR Theatre in Alder Care, create case notes for patients: Discharge patients from Theatre daily, check appointment list and print Wristbands Monitor Image Exchange Portal for all images coming into the hospital and going out to all other trusts. Match all images on PACS Database Admin and post process. All Second Opinions to be entered onto CRIS and Alder Care To attend relevant training and development and all mandatory training. To independently manage and prioritise own workload.