Total 8 business management project planning job vacancies in solihull b91 2pq

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Management Accountant
Hybrid – Solihull
Full Time, Permanent
£43,000
- £50,000 per annum plus benefits
Here at Serco, we’re looking for a Management Accountant to join our team. As part of this, you will be responsible for providing timely and accurate financial and management information across the Enabling Services contract, assisting where necessary to enable them to make well informed business decisions and support client reporting obligations.

Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. As part of this you’ll:

- Populate the client financial reporting models, ensure full reconciliation to Serco’s financial system, and ensure auditable traceability.
- Work with the client audit team to work through pre and post payment validation testing.
- Carry out supply chain audits, sample testing and communicating with supply chain for documentation to support expenditure.
- Analyse data from operations to help support forecasts for predicted costs and revenue.
- Support the business to operate standard cost controls through the provision of data.
- Provide ad hoc analysis as required to internal and external customers.
- Propose process improvements to increase efficiency, accuracy, and control.
- Work closely with Shared Service Centre Support to ensure accuracy of postings to enable analysis.


What you’ll need to do the role:

- You will be working towards a professional qualification with a recognised accounting body along with relevant experience in finance teams.
- Strong commercial acumen, as well as demonstrable experience of understanding relationships between key financial and non-financial business value drivers.
- Track record of collaborating with business managers in a complex business environment.
- Experience of adding value in a commercially orientated bidding and contracting environment.
- Ability to quickly build knowledge and understanding of the business area and its drivers.
- Ability to highlight problems, offer innovative and practical solutions, and drive through their execution.
- Translate business requirements into open, honest, and transparent insights to help solve business challenges.
- Ability to interpretate and deal with incomplete data; and the capability to exercise judgement where there is ambiguity.
- Competent in using Microsoft Excel.


What we offer:

- Pension – 6%
- A company passionate about diversity and inclusion.
- Growth and development opportunities – Serco will support with a range of qualifications.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A Serco benefits portal offering a wide range discount for major high street brands in Retail, Leisure & Hospitality.
- Up to 25 days annual leave plus bank holidays, with the option to purchase more.
- Life assurance.


ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Management AccountantHybrid – SolihullFull Time
6 Month FTC£55,000
- £60,000 per annum
Here at Serco, we’re looking for a Management Accountant to join our team on a 6-month fixed term contract. As part of this, you will be responsible for providing timely and accurate financial and management information across the Enabling Services contract, assisting where necessary to enable them to make well informed business decisions and support client reporting obligations.

Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. As part of this you’ll:

- Populate the client financial reporting models, ensure full reconciliation to Serco’s financial system, and ensure auditable traceability.
- Work with the client audit team to work through pre and post payment validation testing.
- Carry out supply chain audits, sample testing and communicating with supply chain for documentation to support expenditure.
- Analyse data from operations to help support forecasts for predicted costs and revenue.
- Support the business to operate standard cost controls through the provision of data.
- Provide ad hoc analysis as required to internal and external customers.
- Propose process improvements to increase efficiency, accuracy, and control.
- Work closely with Shared Service Centre Support to ensure accuracy of postings to enable analysis.


What you’ll need to do the role:

- You will be working towards a professional qualification with a recognised accounting body along with relevant experience in finance teams.
- Strong commercial acumen, as well as demonstrable experience of understanding relationships between key financial and non-financial business value drivers.
- Track record of collaborating with business managers in a complex business environment.
- Experience of adding value in a commercially orientated bidding and contracting environment.
- Ability to quickly build knowledge and understanding of the business area and its drivers.
- Ability to highlight problems, offer innovative and practical solutions, and drive through their execution.
- Translate business requirements into open, honest, and transparent insights to help solve business challenges.
- Ability to interpretate and deal with incomplete data; and the capability to exercise judgement where there is ambiguity.
- Competent in using Microsoft Excel.


What we offer:

- Car allowance
- £3600 per annum pro rata.
- Bonus – 5% on target, 10% exceeding targets.
- Private medical insurance.
- Pension – 6%
- A company passionate about diversity and inclusion.
- Growth and development opportunities – Serco will support with a range of qualifications.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A Serco benefits portal offering a wide range discount for major high street brands in Retail, Leisure & Hospitality.
- Up to 25 days annual leave plus bank holidays, with the option to purchase more.
- Life assurance.


ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Senior ERP Project Manager
Solihull / Hook
Full Time, Permanent
£60,000
- £75,000 per annum (depending on experience)Company Car + Bonus

Here at Serco, we are seeking a Senior ERP Project Manager to take full responsibility for the definition, documentation, and successful completion of complex projects. These projects have a significant business profile and impact, and high-risk dependencies. As part of this, you’ll manage multiple projects in parallel and multiple smaller changes through the delivery lifecycle.

You will ensure that effective project control, change control, risk management and testing processes are maintained. You will also monitor and control resources, operating and capital costs, against the project budget and manage expectations of all project stakeholders.

This role will involve overseeing all internal delivery teams as well as any external partners/suppliers delivering as part of the project and is positioned within the Data, Digital and Technology function.
As part of this you will:

- End-to-end delivery of all sizes of stand-alone ERP work package, or the ERP workstreams within wider business programmes, to time, cost, and quality.
- Manage delivery partners/suppliers to ensure effective delivery and high-quality outputs.
- Contribute to project business case creation and funding requests, then manage to the agreed budget and provide accurate financial reporting.
- Identify and manage risks and dependencies, and proactively resolve issues.
- Ensure that IT deliverables are to the required standard of quality, within the constraints of time and cost.
- Manage competing demands for project time and resources, liaising with business customers to ensure priorities are identified and met.
- Maintain project documentation and comply with PMO Governance (e.g., requirements tracking, plan, status reports, gate reviews, lessons learnt).
- Drive delivery team meetings, project boards and steering committees as appropriate to ensure effective governance and communication.

What you’ll need to do the role:

- Significant IT project management experience, ideally including ERP implementations and changes.
- Strong experience in dealing with senior business users, determining delivery scope and priorities as well as resolving issues.
- Familiarity with both waterfall and agile (linear and iterative) project methodologies.
- Foundational understanding of Systems Integration, Systems Development Life Cycle Methodologies, Quality Assurance and Testing, Requirements Gathering, and Systems Analysis and Design
- Excellent presentation and organisation skills, with strong attention to detail.
- Strong negotiation skills and the ability to coordinator and motivate others to deliver, without direct management authority.
- Ability to anticipate and build contingency plans, solve problems, and overcome obstacles, handling challenging situations with perseverance and professionalism.
- Must be willing to undergo BPSS security clearance.


We encourage you to apply even if you don’t match every single aspect of the job description. We’re looking for great people and are big on career development, so we’re open to reviewing all applications.

What we offer:

- Company car.
- Bonus scheme – 5% on target, 10% exceeding targets.
- Private healthcare.
- Flexible working considered.
- Pension – 6%.
- A company passionate about diversity and inclusion.
- Growth and development opportunities – Serco will support with a range of qualifications.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Bupa Anytime HealthLine, Simply Health Plans and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- Up to 25 days annual leave plus bank holidays, with the option to purchase more.
- Life assurance.


ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
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Project CoordinatorHybrid – Attached to the Solihull officeFull Time, Permanent Salary
- £33,000
- £36,000 (dependent on experience)
Here at Serco, we are seeking a pro-active and self-motivated Project Coordinator to successfully support the change portfolio within Enabling Services (ES). The purpose of the Portfolio team is to successfully manage the change portfolio within ES, to deliver both financial and non-financial benefits within the budget, ensuring suitable project methodology and governance process is followed and continually improved, focusing on SBS strategic outcomes, whilst keeping our customers at the heart of everything we do.

In this varied role, you will have exposure to both PMO, Portfolio and Project activities. You will support the Portfolio Manager in the implementation and operation of PMO and Project Portfolio Management across the service, facilitate the day-to-day operation of portfolio hub, provide assurance to our key projects, supporting project managers in delivering their projects and manage the team project governance.
As part of this you’ll:


- Assist with the implementation of governance standards across the team and support ongoing continuous improvement of the governance in line with business needs and industry practices.
- Provide PMO assurance to projects, supporting project managers with gate reviews, risk and issue management, plans updates and preparing documentation.
- Support local and ES wide project sign on processes.
- Act an administrator for Project Online or relevant EPPM tool and represent the portfolio office at the technical review committee.
- Champion portfolio, PMO and project governance and ensure buy in and adherence across the business.
- Work closely with other project teams to ensure project governance is standardised and adopted across the business.
- Provide project support to key business projects and programmes to support delivery.
- Develop an appropriate centralised knowledge reporting of risks/issues/lessons learnt being tracked and managed by Programme/Project Managers across the PMO, publishing lessons learned and promoting the sharing of best practices.
- Provide support for the team, and ensure approved processes and measures are monitored and not breached to contribute towards successful KPI outcomes.


What you’ll need to do the role:


- At least 1 years’ experience in a PMO function/Portfolio Analyst/Project Coordinator or comparable role is desirable.
- Strong working knowledge of Microsoft Office (Word, PowerPoint, Excel) and Sharepoint.
- Experience of Microsoft Project (desirable).
- Understanding of project and portfolio methodologies including full lifecycle management and project prioritisation.
- Strong communication skills and confidence to present complex information in a concise and effective way to a variety of audiences.
- Able to facilitate working groups and meetings.
- Able to influence project team members to ensure consistency of approach.
- Keen eye for detail, with very strong analytical and organisational skills.
- Experience of working with various stakeholders up to a senior level.
- Be able to occasionally travel to other UK Serco sites.


Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Flexible working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.


· 25 days annual leave plus bank holidays.
· Annual leave purchase scheme.
· Up to 6% contributory pension scheme.
· Flexible working options.
· Free onsite parking.
· Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
· A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
· A safe and supportive culture.
· A company passionate about diversity and inclusion.

Proud member of the Disability Confident employer scheme

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Business Analyst
Solihull, B91 3QJ
Hybrid working (with travel as and when required for meetings/workshops)
Full Time, Permanent (37.5 hours per week)
£42,000 per annum plus benefits

Serco are a leading global services provider committed to delivery essential public services across Defence, Health, Justice & Immigration, Citizen Services, Transport, Leisure and Environmental. We are currently looking for a dynamic and skilled Business Analyst to join our Enabling Services Projects and Programmes Team. As a critical member of this team, you will play a key role in driving complex and large-scale change initiatives, with a specific focus on enhancing the efficiency and accessibility of our shared services for our users.

In this role, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across our sectors – as such, personal growth, achievement, and development won’t be hard to find! You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

Main responsibilities of the role include:

- Assist in gathering accurate information, identifying problems and opportunities, proposing solutions, and delivering high-quality results.
- Conduct insightful analysis and communicate complex ideas effectively.
- Ensure recommendations align with strategic business objectives.
- Proactively engage with internal and external stakeholders to analyse information needs and functional requirements.
- Manage stakeholders effectively and advocate for change when necessary.
- Seek guidance from subject matter experts for complex issues.
- Identify and implement effective change management methods, measuring and evaluating outcomes.
- Assist teams in managing outcomes, prioritising work, and adhering to project scopes.
- Provide training and support for individuals impacted by new systems and processes.
- Lead workshops to design new processes and address process-related issues.
- Analyse and structure large amounts of information for process redesign.


What you’ll need to do the role:

- A recognised qualification in Business Analytics, preferably certified through BCS, would be desirable.
- Proven experience in shared service (Payroll, HR, Finance, Procurement, Fleet and Workforce Management). In particular, payroll projects or experience within a payroll environment is desirable.
- Experience of business analysis, data analysis, change management, Operational Excellence or Robotic Process Automation (RPA) in a service environment.
- Experience of successfully delivering workshops, interviews, process, and feedback sessions.
- Ability to communicate across a diverse community of stakeholders with good networking and influencing skills.
- Ability to work with changing prioritises and with multiple projects.
- Self-starter with ability to work in a fast-paced, deadline driven environment.
- Excellent research and analysis skills and attention to detail.
- Working knowledge of relevant business management/business analysis principles.
- Ability to turn complex concepts into simple language.
- Working knowledge of MS Office tools and other relevant software packages, particularly Excel.
- Strong willingness to learn.


What we offer:

- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- Annual Leave Purchase Scheme.
- Flexible working options.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Life Assurance, Health Cash Plans, free flu jabs and more.
- Access to a huge range of discounts and exclusive deals which include cinema discounts, merlin attractions, online shopping, leisure and hospitality, and mobile phone discounts/
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.

ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Business Analyst
Home Based (travel as and when required to sites and closest Serco Office – Solihull, Hook, London)
Full Time (37.5 hours per week)
12-Month FTC
Competitive salary plus benefits

Here at Serco, we are looking for a Business Analyst to join the Data & Insights and Business Analysis team. Reporting to the Head of Analytics & Insight (UK&E), you will be responsible for assessing the business model and its integration with technology, acting as a bridge between the business problems and the technical solution. You will be required to understand business requirements which clearly address business needs and align with business procedures.

As our Business Analyst, you will analyse, transforms, and resolve business problems with the help of technology. You will also be required to assess the suitability of current information systems in terms of their intended outcomes and play a key role in the implementation of new Information Systems. You will need to be able to identify and analyse areas for improvement and define the requirements of a solution. You will support stakeholders formulate a route from where the business is today, to where it needs to be in the future.

Main responsibilities of the role include:

- Proactively communicate with external and internal stakeholders to analyse information needs, functional requirements, and business processes.
- Understanding business needs as they relate to a business change or transformation.
- Eliciting, validating, prioritizing, and documenting business and technical requirements.
- Produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements, and specify the necessary acceptance criteria.
- Explaining technical jargon to non-technical/commercial teams.
- Produce all relevant further documentation and information which is in line with business requirements (BRDs, Traceability Matrix, etc…).
- Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs.
- Model and map business processes and assist with the development of solutions to address business problems and improve business processes.


What you’ll need to do the role:

- A recognised qualification in Business Analytics, preferably certified through the BCS.
- Confident working with complex data and systems.
- Ability to make informed decisions through logical thinking.
- Excellent presentation skills, with the ability to engage with an audience and influence throughout process.
- A firm understanding of business analysis in practice, requirements engineering and modelling business processes.
- Excellent communication and interpersonal skills and the ability to work with people at all levels within the organisation.
- Excellent ICT skills including use of key Microsoft Office programmes, in particularly Excel.
- An understanding of systems architecture and the human interaction with the components of the system.
- Previous experience in a similar or related role.


What we offer:

- Competitive salaries plus bonus entitlements.
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- Annual Leave Purchase Scheme.
- Flexible working options.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Life Assurance, Health Cash Plans, free flu jabs and more.
- Access to a huge range of discounts and exclusive deals which include cinema discounts, merlin attractions, online shopping, leisure and hospitality, and mobile phone discounts/
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.


ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Homebased – Travel to sites around the UK
Permanent, Full Time
Up to £55,000 per annum + Car

As Digital Project Manager you will be responsible for successfully delivering IT projects and work packages, including supporting pre-sales, analysis, cross functional development as well as systems integration. You will own the delivery of the IT solution and ultimately be responsible for the delivery to time, cost, and quality of the IT solution. You will oversee all internal delivery teams as well as any external partners/suppliers delivering as part of the IT project.

You will work in conjunction with the Business Unit (BU) Delivery Partner and Solution Architects to develop solutions that require delivery as part of BU IT roadmaps and will maintain strong working relationships with other stakeholders across Serco to ensure compliance.

Your main responsibilities:

- Ensure that IT deliverables are to the required standard of quality, within the constraints of time, cost and quality as defined as part of IT Project Initiation Document (PID)
- Responsible for overall progress and use of resources, and initiation of corrective action where required


- Compliance with all PMO Governance processes and procedures, e.g. Stage Gate Reviews, status reporting, budgets, lessons learned, etc.


- Responsible for managing budgets, providing accurate financial trackers/workbooks in line with the Serco financial cycle


- Manage delivery partners/suppliers to ensure they deliver in accordance with the contract (SLA’s)


- Responsible for planning Service Acceptance and working with Operations team to ensure ready-for-service is achieved


- Ensure working and current documentation is stored in a location that’s accessible by team members during the project (e.g. SharePoint)


- Support project boards as required by the business, chairing delivery team meetings (or Scrums) as required.


What you’ll need to do the role:

- You will have significant experience of IT project management, ideally within a government setting
- Strong experience in dealing with senior business users, determining delivery scope and priorities as well as resolving issues
- Skills and knowledge acquired through Development, Technical Design, or Technical Project Management.
- Good understanding and knowledge of Project Management, Change Management
- Proven history and track record of completing quality IT projects on time, as well as a proven track record in coaching and mentoring others to success
- Proven ability to plan IT projects, building delivery backlogs, progress monitoring including budget control and milestone control, as well as issue and risk management
- Experience managing teams delivering IT projects and involving multiple software application integrators
- Must be willing to undergo BPSS security clearance. In some cases, SC may be required Current Prince 2 Practitioner (or equivalent, e.g. APM) certification


What we offer

- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
- Up to 25 days annual leave plus bank holidays





Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Homebased – Travel to sites around the UK
Permanent, Full Time
Up to £55,000 per annum + Car

As Digital Project Manager you will be responsible for successfully delivering IT projects and work packages, including supporting pre-sales, analysis, cross functional development as well as systems integration. You will own the delivery of the IT solution and ultimately be responsible for the delivery to time, cost, and quality of the IT solution. You will oversee all internal delivery teams as well as any external partners/suppliers delivering as part of the IT project.

You will work in conjunction with the Business Unit (BU) Delivery Partner and Solution Architects to develop solutions that require delivery as part of BU IT roadmaps and will maintain strong working relationships with other stakeholders across Serco to ensure compliance.

Your main responsibilities:

- Ensure that IT deliverables are to the required standard of quality, within the constraints of time, cost and quality as defined as part of IT Project Initiation Document (PID)
- Responsible for overall progress and use of resources, and initiation of corrective action where required


- Compliance with all PMO Governance processes and procedures, e.g. Stage Gate Reviews, status reporting, budgets, lessons learned, etc.


- Responsible for managing budgets, providing accurate financial trackers/workbooks in line with the Serco financial cycle


- Manage delivery partners/suppliers to ensure they deliver in accordance with the contract (SLA’s)


- Responsible for planning Service Acceptance and working with Operations team to ensure ready-for-service is achieved


- Ensure working and current documentation is stored in a location that’s accessible by team members during the project (e.g. SharePoint)


- Support project boards as required by the business, chairing delivery team meetings (or Scrums) as required.


What you’ll need to do the role:

- You will have significant experience of IT project management, ideally within a government setting
- Strong experience in dealing with senior business users, determining delivery scope and priorities as well as resolving issues
- Skills and knowledge acquired through Development, Technical Design, or Technical Project Management.
- Good understanding and knowledge of Project Management, Change Management
- Proven history and track record of completing quality IT projects on time, as well as a proven track record in coaching and mentoring others to success
- Proven ability to plan IT projects, building delivery backlogs, progress monitoring including budget control and milestone control, as well as issue and risk management
- Experience managing teams delivering IT projects and involving multiple software application integrators
- Must be willing to undergo BPSS security clearance. In some cases, SC may be required Current Prince 2 Practitioner (or equivalent, e.g. APM) certification


What we offer

- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
- Up to 25 days annual leave plus bank holidays





Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme