Total 10 customer service job vacancies in taunton

Team Leader

On-months contract

Somerset

Role purpose
Supervise a multi-disciplinary team of Planning Technicians to deliver an efficient, high quality, continuously improving service across a wide range of service requests from general enquiries to the validation, registration and processing of planning applications, ensuring legal requirements are met and legislation and local or national policies are complied with.
To act as the site systems administrator and to work with other systems administrators to develop and manage the relevant planning software system to ensure it remains up to date with regard legislative changes and to enhance the efficiency of the Service to ultimately achieve a better quality of service to the public.

Qualification
Essential
* Educated to A-level standard or equivalent experience.
* GCSE in English and Mathematics or equivalent experience.

Desirable
* Business Administration/IT Level 3 Qualification
* ECDL

Knowledge
Essential
* Knowledge of planning legislation to provide detailed advice with regard validation of planning applications including process and procedural matters.
* Knowledge of democratic processes

Desirable
* Thorough knowledge of IT packages in particular Microsoft Office, planning software, document management systems, public facing planning solutions, Sharepoint and GIS. Covering all modules for Development Management, Enforcement, Appeals and TPO's.
* Knowledge of Access/Crystal Reporting and Database Administration

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk

Housing Maintenance Manager

On-months contract

somerset

About the role

Lead for Housing Property Teams, overseeing the responsive repairs and void section within the housing team, ensuring all projects and works are delivered to cost, quality, and time constraints.

Works to housing stock are critical to minimise the risk to residents and the public, as well as to meet legislative and regulatory requirements and maintain the future value of the Council's housing asset portfolio.

Responsibilities

• Provide clear leadership to deliver the Council's strategic priorities and meet the Council's financial targets, as a member of the Directorates Senior Leadership Team.
• Update and advise Elected Members in respect of operational and policy issues in relation to the Service.
• Lead with a clear identity in terms of flexible and responsive ways of working, inclusive and diverse culture, and high level of employee engagement and wellbeing.
• Undertake representational and communication duties on behalf of the Council to promote and protect the Council's interests in matters concerning their specialist areas.
• Create, monitor, and review frameworks of performance measures and quality standards to be applied in the delivery of services.
• Function as an ambassador for the Council promoting, both internally and externally, the Council's vision, strategic aims, and values.
• Value the diversity of Somerset's communities ensuring equality of access and treatment in service delivery and employment.
• Function as a role model for Somerset's vision and values. Promotes a culture of continuous improvement that encourages creativity and innovation to ensure services are efficient and develop the potential and flexibility across the Council and its workforce including the motivation and development of employees within the Service

Knowledge

Evidence of continuing development of professional and managerial skills, e.g. through training, qualification and/or experience.

Desirable

• Membership of a relevant professional body.
• Qualified to degree level or equivalent in a construction or related field.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk

Conservation Officer

On-going contract - Inside IR35

Taunton

About the role

To support the Council's delivery of the development management service through the effective handling of planning and heritage casework, provide technical advice to customers and the Council in all aspects of the conservation of the historic environment, encompassing historic buildings and conservation areas, archaeology and the wider historic environment.

Responsibilities

• Ensure compliance with all relevant legislation, organisational policy, and professional codes of conduct to uphold standards of best practise.
• Deliver the aims of the council's equality, diversity and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do, ensuring team members are also aware of their responsibilities and maintaining their understanding that Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.
• To evaluate and make recommendations on applications relating to planning and historic buildings and/or affecting conservation areas, parks and gardens and other applications, provide specialist advice to professional colleagues, contribute to in-house education and training events, appeals, enforcement cases/complaints and other work as may be allocated.
• To provide planning and heritage advice to those visiting, writing to or telephoning the team efficiently and courteously on planning matters, historic building repair and maintenance. Provide advice in relation to enquiries from Members, various interest groups and individuals on planning and heritage proposals, whilst always having regard to the implications of advice given.
• To provide evidence for appeals and attend Hearings and Public Inquiries as the Council's professional witness.
• To review conservation areas and produce proposals for their designation and amendment, to include the production of Conservation Area Appraisals and Management Plans.
• To assist with the promotion and administration of the production of a register of locally listed buildings for Mendip District
• To work with Mendip's communities on projects related to the conservation of the historic environment, for example, Village Design Statements, Parish Surveys etc

Qualifications

• Relevant degree or experience
• Eligibility for Chartered Membership of the RTPI or IHBC
• Corporate Membership of the RTPI (desirable)

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967.

Housing Lead Compliance

On-going contract - Inside IR35

Taunton

About the role

• Manage and lead the property compliance service across different sites.
• Responsible for ensuring duties are carried out by the team in accordance with current Legislation, Government Policy, Regulatory Requirements, approved Codes of Practice, and guidance, and align with the Council's Corporate Plan, Business Plans and Service Plans. Failure to undertake statutory inspections could results in death, injury, structural damage, criminal proceedings, as well as reputational damage for Somerset Council.
• Operational responsibility for all property related safety compliance within the Housing Directorate, addressing areas of non-compliance.
• Technical expert to all aspects of property compliance, including fire safety, water safety (legionella), asbestos, gas safety, electrical safety, radon, lifts, and other property safety related matters, including ensuring 'Best Practice' is implemented in the delivery of the service.
• Lead on procurement activities for all property related safety compliance and ensure all required contracts are in place in accordance with the Council's governance standards.
• Ensure accurate records are kept for all property related safety compliance areas and appropriate reporting systems are in place.
• Lead on internal and external audits for the service area and ensure approved recommendations are implemented effectively within agreed timescales.
• Specifically, ensure fire safety compliance across the Council's property stock portfolio, including planning for and implementing recommendations and best practice from internal and national reviews, including the Grenfell Tower Inquiry.
• Deputise for Head of HRA Property on compliance related matters.
• Undertake site inspections of works. Historic environment, for example, Village Design Statements, Parish Surveys etc

Qualifications

• Good general standard of education (minimum to A' level standard or equivalent) and relevant professional qualifications including (as a minimum) Asbestos management P405, Water Hygiene Legionella P901, NEBOSH general certificate qualification or relevant experience.
• Evidence of continuing development of professional and managerial skills, e.g. through training, qualification and/or experience.
• Evidence of continuing development of professional and managerial skills, e.g. through training, qualification and/or experience.
• Desirable
• Membership of relevant professional e.g. IOSH, BOHS
• Qualification in project management, e.g. Prince2 or equivalent
• CIH Certificate in Housing Management
• Qualified to degree level or equivalent in a construction or related field.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967.

Asset Lead

On- going contract Inside IR35

Somerset

About the role

Lead a team of Asset Surveying professionals and data analyst(s), who undertake condition and compliance surveys to the Council's housing stock, ensuring the housing landlord stock portfolio meets regulatory and legislative requirements and maintains value of its asset base.

Responsibilities

• Manage the provision of building surveying and asset management activities for the HRA Housing Assets including Client leadership, project feasibility, scoping, design, and component specification for a wide range of building construction workstreams.
• Ensure stock condition surveys and validation surveys are undertaken to facilitate accurate work programmes to be produced, and updated Business plans to be developed and approved. Management of the stock condition survey process, including the collection, identification and measuring of building attributes, assessing remaining life and checking the accuracy of existing stock condition data.
• Technical subject matter expert for building surveying activities (e.g. building pathology, stock condition and validation surveys, wayleaves, option appraisals, permissions, land ownership, etc.).
• Manage risks relating to building fabric or structural failure through diagnosis and response to emerging issues (e.g. fire or storm damage to buildings, observed deterioration of fabric or structural components).
• Lead the options appraisal of assets to ensure they represent VfM (Value for Money), identifying options for potential disposal.
• Undertake Energy Assessments ensuring data is accurately recorded, and energy performance certificates are made available

Requirements

• HNC in Building Surveying or equivalent qualification.
• Evidence of continuing development of professional skills.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk

Business Support Officer

Somerset Council are seeking a highly motivated and experienced Business Support Officer to join their team. The successful candidate will be responsible for providing administrative and business support to the Children's Social Care department.

Start Date: ASAP

Contract: 15 hours per week, initially for 6 months

Rate of pay: £14.24ltd per hour

Key Responsibilities:

• Take a lead role for business support activities associated with Children's Social Care.
• Supervise, co-ordinate and monitor the work of a Team who provide specialist business support activities to frontline Children's Social Care staff and Managers.
• Deploy staff and resources and determine day to day priorities to ensure that business needs are met, and administrative and customer service standards are maintained.
• Lead the team on the introduction of new activities, systems and procedures.
• Contribute to the induction of operational staff to ensure a robust introduction to Business Support practice.
• Participate in the recruitment, appointment and induction of business support staff and ensure induction and key competency checklists are up-to-date.
• Work with the Business Support Manager to develop, implement and deliver relevant training workshops for new and existing staff, relevant to specialist lead role/s.
• Lead projects and attend working groups relevant to specialist lead role.
• Act as feedback co-ordinator and assign any new feedback received, eg complaints, compliments and comments, to the relevant Team or Operations Manager in i-casework.
• Have a good understanding of the SAP processes to ensure that payments and practices are applied consistently and according to statutory guidance, local policy and service standards.
• Understand, uphold and promote the aims of the councils equality, diversity and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do.

Requirements:

• Proven experience as a Business Support Officer or similar role.
• Experience in providing administrative and business support to a large team.
• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

How to Apply:

If you are interested in this Business Support Officer role, please submit your CV and a cover letter highlighting your relevant experience and qualifications.

Lettings Manager
Taunton, Somerset
Temporary, 3 Month Contract (Cover for absence - possibility for extension)
Full Time, 37 hours a week, 0800-16:30
Hybrid Working Available - 3 Days Per Week in Office
Basic DBS Required

We are seeking an experienced Lettings Manager to lead the Housing Lettings Service. The organisation owns and manages approximately 5,600 tenancies. There are four members of staff in the lettings team (including the manager). The annual staffing budget is £203K along with is circa. £70K of annual revenue expenditure. This role is crucial in ensuring timely relets of void council homes, managing around 400 properties annually, and minimizing rent loss through efficient processes. You will ensure compliance with the Homefinder Somerset Policy and Allocations and Lettings Policy, adhering to CORE requirements and the Regulator of Housing's Consumer Standards on lettings and voids.

Key Responsibilities:

• Uphold and promote the council's equality, diversity, and inclusion policies; ensure health, safety, and wellbeing; and embody organizational values.
• Manage a team of letting officers, provide technical advice, and ensure performance targets are met. Coordinate the voids and letting process, manage transfers between council properties, and liaise with the Sheltered Housing and Extra Care Specialist.
• Develop and implement compliant Lettings policies and procedures, and oversee the Lettings Service improvement plan.
• Monitor Key Performance Indicators, analyse data for ongoing improvements, and present findings to senior leaders and stakeholders.
• Ensure effective procurement and contract management, manage specific projects, and deliver a downsizing program.
• Engage with applicants, represent the Housing Service at various meetings, and lead cross-departmental collaboration for efficient lettings and voids processes.
• Oversee the Lettings Service budget, including staffing and grants.
• Coach and mentor teams, ensure workforce planning, and motivate employees to reach their full potential.
• Ensure legal compliance, stay updated on sector developments, and identify organisational impacts.

Requirements

• In-depth knowledge of Lettings Management and substantial experience in a senior role within a Lettings Service, ideally in social housing. Proven ability to lead and motivate staff, implement policies, monitor and exceed targets, and contribute to service improvements.
• Experience of monitoring, achieving, and exceeding individual targets.
• Experience of contributing to service improvements that takes account of the needs of diverse stakeholder groups.
• Detailed knowledge of relevant housing acts and codes of guidance, with experience in social housing or community-focused environments, especially working with vulnerable customers.
• Positive, outcome-focused approach; ability to develop effective working relationships; excellent written and verbal communication skills.

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk

Scrub Nurse
SpaMedica
Portland House, Deane Gate Avenue, Taunton, TA1 2UH
Permanent Placement
37.5 hours per week. Shift pattens are 4 days from 6 (Monday-Saturday) with 1 Saturday in every 4. 8am-6pm
£32,000 - £38000 Per Annum (Dependant on experience)

As a Registered General Nurse at SpaMedica you will work as part of a multidisciplinary team delivering the highest standard of care to our patients. You will have a passion for delivering excellent nursing care in a dynamic and innovative theatre environment. Responsible for participating in all aspects of the ophthalmic service including surgery, pre-operative assessment and post-operative care

Key Tasks
* Adhere to the principles of clinical governance.
* Undertake all care for patients whilst in the hospital including diagnostic tests and post-operative care.
* Admission and discharge of patients on a theatre day.
* Administer drugs in accordance to the NMC guidelines for the safe and secure handling of medicines.
* Adhere to The NMC guidelines for Record Keeping
* Provide scrub experience for clinical procedures.
* Follow correct procedure for reporting any accidents or incidents.
* Take part in the hospital "on call" and weekend rota.
* Assist the consultant and clinical team in the delivery of all ophthalmic care.
* Prepare all areas prior to any clinical activities, ensuring all equipment is checked and ready for use.
* Ensure the correct storage of all equipment.
* Adhere to all policies and procedures.
* Assist with stock control, ensuring realistic par levels are maintained and all items are readily available.
* Manages all the theatre equipment on a daily basis.
* To ensure patient confidentiality at all times in accordance with the Data Protection Act.
* To undertake in house ALS training

If this is of interest please respond to this advert with an up to date copy of your CV or call Jake on 01772 208963.

Job Title: Compliance Business Support Case Manager
Salary: £14.24 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Taunton, TA1
Start Date: ASAP
Work Pattern: Hybrid | 2 Days in Office | 3 Days WFH | 09:00am - 17:30pm

Join our client's dynamic Communities Directorate as a Compliance Business Support Case Manager and Technical Administrator, where you will play a crucial role in upholding their housing property management's legal, safety, and compliance standards. Your responsibilities will include validating and registering fire and water risk assessments, monitoring compliance activities, and engaging with customers on housing compliance health and safety issues. Your work will ensure the safety and wellbeing of their communities and enhance the client's reputation through diligent compliance practices.

Key Duties and Responsibilities:

• Manage contracts, liaise with customers, and maintain up-to-date compliance certifications across various systems.
• Handle technical and legal administration, process financial reconciliations, and prepare KPIs for compliance projects.
• Formulate and maintain compliance records and KPIs, ensuring adherence to safety-critical deadlines.
• Oversee compliance systems, resolve data issues, and develop tools to enhance team knowledge. Advise on process improvements and ensure efficient data processing.
• Engage directly with residents to address compliance concerns, providing timely advice and support.
• Manage small-scale contracts, addressing and resolving contractor issues effectively.

Requirements

• Previous Administration/Business Support experience.
• Systems management and technical programming proficiency [Desirable]
• Good understanding of Health & Safety requirements. [Desirable]
• Understand the principles of data protection.
• Strong commitment to customer service, excellent communication skills.
• High level of accuracy and attention to detail.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Housing Options Officer
Taunton, Somerset
4 week contract
Hybrid - 2 days a Week in Office
Full - Time, 37 hours, 09;00-17:30

My client is looking for an experienced Housing Options Officer to start immediately. The client has stressed that driving and access to a vehicle is essential, as is a basic DBS and experience with housing I.T systems Locata/HP2.

Main Responsibilities

• Provide housing office and assistance to customers in line with current legislation and the organisation's policy, providing a professional, sensitive and confidential service
• To take proactive steps to comply with the Homelessness Reduction Act 2017 and be responsible for the decision making process under act.
• To meet the organisation's obligations under the prevent and relief duties of the act, in order to prevent homelessness by engaging in effective partnership working, negotiating and/or mediating, and providing accurate advice and assistance
• Act as a caseworker to customers who approach the organisation with a housing need and assist them where appropriate, to retain their existing accommodation or advise them of the full range of alternative housing options available
• If the customer is threatened with homelessness or becomes homeless, to complete a personalised housing plan in writing, giving details of the advice and options and regularly review individual plans

Essential Requirements

• Awareness of the Housing Act 1996 and the Homelessness Reduction Act 2017 and its implementation
• Housing experience/experience of Homelessness legislation and practice, and providing housing advice
• Experience and knowledge of areas related to homelessness prevention such as employment and relationship issues
• Experience of working with Locata/HP2 housing systems

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk

Proud member of the Disability Confident employer scheme