Core Responsibilities
Serviced Office Operations
- Liaise with Sales Department and other stakeholders to provide services to tenants
- Schedule appointments for clients
- Perform tenant check-in and check-out
- Perform payment collection procedures
- Manage tenants’ feedback and enquiries
- Perform service recovery
- Promote use of automated or self-help services
- Identify situations where tenant require additional attention
- Prepare meeting rooms
- Monitor inventories of stationaries
- Reconcile daily monetary transactions
- Participate in the execution of designated emergency response tasks
Front Office Operations
- Perform room check-ins and check-outs for guests
- Handle room reservation requests for call-in or walk-in guests
- Coordinate with housekeeping function to track and maintain accurate room status information
- Promote accommodation packages, loyalty programmes and food and services offerings to guests
- Perform cashier-related functions and guest account billing
- Handle incoming calls to address guests' requests or route calls to the relevant channels for follow-up
- Adhere to personal grooming and hygiene standards to project a professional image
- Attend to guests' enquiries and requests to address their needs
- Handle guests' concerns and feedback to ensure guest satisfaction
- Gather guest satisfaction levels and feedback on front office services for continuous improvement
- Provide feedback and ideas to improve front office operations and enhance guest experience
