Wholesale Operations Specialist
Benefits : Salary starting from £24,327, company car scheme, 27 days holiday plus bank holidays, generous pension scheme and so much more!
Closing date: 27th November 2024
The Wholesale Operations Specialist will join a dynamic team within our Credit Assessment and Retailer Services Department. The main focus of the role is to manage approximately 80 manual processes and multiple automated ones across various systems. Your responsibilities will include completing time-bound critical wholesale funding processes and collaborating with colleagues in 4-eyes processes. You will handle multiple tasks daily, requiring independence and effective teamwork. The ideal candidate should thrive under pressure, having fantastic attention to detail, adapt to varying workloads and tasks, and possess strong problem-solving skills to support Dealers and stakeholders. Previous experience within Automotive Financial Services would be beneficial but not essential.
This is what your responsibilities include:
- Manage the lifecycle of approved credit facilities in line with compliance and Organisational Manual for European Banking OMEB regulations.
- Responsible for the completion of daily assigned tasks which must be completed within agreed Service Level Agreements (SLAs).
- Work collaboratively across the team to ensure that all daily tasks are completed and provide further support on outstanding tasks or help solve more complex queries.
- Support problem resolution, build in-depth product and technical knowledge across multiple systems and applications to understand how data and information is held and analyse the information to help resolve customer queries.
- Ensure transactions from VWG are received in and processed correctly by carrying out checks of all system transactions flows on a regular basis. Investigate any anomalies and take corrective action, escalating any identified systems issues to the Team Leader.
We're looking for:
- Good problem-solving skills to work across multiple products, processes, systems and stakeholder to resolve any queries.
- Thorough working knowledge of Microsoft (particularly Excel) and SAP application software.
- Strong attention to detail with a focus on quality.
- Ability to work independently and work across multiple products, processes, systems and stakeholder in order find solutions to queries that may span multiple processes.
- Strong analytical problem-solving skills with the ability to clearly define and investigate complex business process issues with an ability to identify possible resolutions.
- Organised and able to work flexibly and effectively under pressure in order to meet deadlines.
- Ability to demonstrate systematic thought process with a Methodical and disciplined approach to work.
- Self-motivated strong team player, motivated by new challenges and uses own initiative.
About Volkswagen Financial Services
Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
