Total 3 administrative clerical job vacancies in Reading, RG1 5AN

For further details on the job role, please refer to the job description and personal specification attached.

To be responsible for delivering an effective and efficient support service to the Patient Pathway Co-ordinator Team to assist in the provision of quality patient care. To undertake general administrative and reception duties to support the non-clinical elements of the entire patient pathway. To work under the guidance of the Urology Patient Pathway Co-ordinator Team to ensure appointments are scheduled in accordance with cancer booking procedures, clinical urgency and Trust waiting list policies and targets. To work under the guidance of the Urology Patient Pathway Co-ordinator Team to manage the cancellation and rebooking of clinics and appointments where patients fail to keep appointments or in the event of departmental changes. To book interpreter services as required adhering to Trust Policies and Procedures. To book transport services as required adhering to Trust Policies and Procedures. To deal with enquiries from patients and colleagues in a professional and empathetic manner, with emphasis on customer care, whilst ensuring comprehensive information is captured. Where appropriate, refer calls to relevant clinical / senior staff. To collect data to assist with audits of service provision as required. To communicate any difficulties or problems affecting the department or the delivery of the service promptly to the Patient Pathway Manager / Patient Pathway Coordinator Team. To participate in the Trust Appraisal Programme and works towards identified development needs and self-development. To include participation in mandatory training and annual updates. To be responsible for maintaining personal development to ensure own skills and competencies meet the requirements of the role. To participate in departmental meetings and promote effective communication throughout the department. To present a professional image at all times to ensure that good communication and customer service is maintained with all patients and colleagues. To participate proactively in projects and service improvements as required. To provide and receive sensitive information from patients and their representatives where empathic skills are required. To maintain a clean and safe working environment through good housekeeping practices. Any other duties that may be required from time to time in line with the job holders grade, experience and job title.

To provide administrative support to the Clinical Engineering Contracts Manager and to the wider Clinical Engineering Team at the Royal Berkshire NHS Foundation Trust. The post holder will be able to work unsupervised and to communicate effectively with the multidisciplinary team and various internal and external stakeholders promoting good working relationships. Please refer to the attached Job Description and Person Specification for further details.