Total 45 Others customer service job vacancies in stevenage sg1 3lj

Job Title: Service Desk Administrator
Salary: £12 - £13 per hour
Location: Stevenage
Contract: Temporary - Permanent
Hours: 9.00 - 5.30 pm

COMPANY PROFILE

Our client is looking for a confident, self-motivated, and hard working individual to join their thriving team where no two days are the same.

If you are available immediately and looking to work for a busy and close nit team, this could be the role for you.

SKILLS REQUIRED

Friendly and Confident personality
Happy to be trained and good at following feedback and instruction.
Previous experience booking engineers, working on a service desk.
Excellent customer service skills and telephone manner.

RESPONSIBILITIES

Scheduling engineers
Liaising with a wide range of clients on a day to day basis
Recording information accurately to resolve and action queries.
Follow up quotations and preparing tickets
Collaborating with the team to meet customer expectations


ADDITIONAL INFORMATION

20 days annual leave + bank holiday
Free parking on site
Pension

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been short listed.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data

Fixed term position until 31/3/24

We are looking for a dynamic thinker to support our local planning of patient journeys. The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance indicators.

Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.

You will need a calm approach under pressure, have geographical knowledge of West Essex and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.



Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.

Full training is provided, the role will work on a shift basis covering a range of shifts between 0600 - 2200hrs 7 days a week. You will be required to have some flexibility and be reliable.



You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Wednesday 20 Nov 2024

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

We are recruiting for a Senior Respiratory Clinical Nurse Specialist who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

There is 1 new Band 7 senior clinical nurse specialist role in the respiratory & Sleep team available. There are amazing opportunities for staff to upskill into this role, So if you do not have all the skills and competencies required, do not worry and do not hesitate to speak to one of the team for further advice prior to your application. .

If you need upskilling then you would initially be employed as a band 6 CNS until you meet the competencies to work independently which may take 3-6 months. Once you have met these you will then automatically be re-banded as a Band 7.

You will work 4 days a week 8am - 6pm. You would be part of a 7 day rota working approximately 1 weekend in 9.

You will work with patients suffering with respiratory conditions and assist in developing a seamless service spanning outpatient, ambulatory and inpatient care including the Acute Chest Team (ACT) within the Trust and liaison and support for community and primary care colleagues

Take part in nurse led clinic which may include diagnostic COPD, Oxygen reviews, Asthma, TB, ACT , Sleep and other respiratory conditions.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

The CNS Team are looking for a nurse who is passionate about respiratory disorders. Do you wish to have an impact on patients lives right from the front door in ED to supporting the patient through their pathway in secondary care and beyond.

The Respiratory nurse team are part of a hugely successful Acute Chest Team (ACT service). This service ensures patients are seen at the right time in the right place by the right people. The team also run complex clinics including Oxygen, Sleep, COPD, Asthma, Biologics, TB, CPAP and general respiratory reviews.

You will be in a team of highly dedicated staff. You will have opportunities to take part in research including presenting at local and nationally to be able to deliver this you will be supported in any training needs.

Please come and visit the team or contact the team leads to get a detailed overview of the post.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Wednesday 13 Nov 2024

For further information about this role please see attached the volunteer role description and requirements attached.

We are recruiting for a Service Co-Ordinator - Trauma and Orthopaedics who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Planned Care Division is looking for a highly motivated Service Coordinator. In your role you will be supporting the day-to-day operational management of a surgical service.

This role comes at a time of positive change within the operational divisions, with the restructure of our newly formed Planned Care Division.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond!

Monitoring of activity, workload and performance. Advising the Service
Manager/Head of Operations/Lead Clinicians of areas of concern/underperformance.

You will line manage Admin & Clerical staff within the service.

You will plan and operationalise elective surgery, outpatients and diagnostic procedures in line with clinical staff job plans.

You will participate in the inputting of demand and capacity modelling for the service in conjunction with the Service Manager to support performance sustainability for RTT wait times.

You will work collaboratively with clinicians to draft patient experience responses.

You will support the Clinical Director, Service Manager and Lead Nurse with our quality and safety agenda, to achieve an 'Excellence' status for your service area.



At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Friday 1 Nov 2024

Please see the attached Applicant information pack for further detailed information regarding this role.

East of England Ambulance Service has a vacancy for a Vehicle Technician at our Stevenage workshop.

Working for Workshop Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:
• Generous NHS Pension Scheme – with opportunity to transfer other pensions into the NHS Pension scheme within first 12 months.
• 37.5 hour working week with overtime payable at an enhanced rate for any pre-approved hours above this.
• Minimum 27 days annual leave (increasing to 29 days after 5 years’ service and 33 days after 10 years’ service) + 8 days bank holiday equivalent.
• Annual personal development review and plan to support your career aspirations.
• Paid sick leave (based upon length of service).
• Staff uniform including relevant PPE for task.
• Training and development opportunities with opportunities for career progression in Workshops or perhaps other career areas within EEAST.
• Free on-site parking.
• Access to generous discount schemes across wide range of services, eating out, shopping, holidays etc via NHS Discounts and Blue Light Card.
• 24hr Employee Assistance Program: Occupational Health services including mental health and wellbeing, legal and financial services

The role is to ensure that all motor vehicle repairs, pre-planned maintenance repairs and vehicle servicing, are completed within an accurate time scale and in a cost-efficient manner on vehicles where appropriate training has been provided.

To provide a safe, effective, and efficient maintenance and repair service within MOT standards for all vehicles and maintained by East of England Ambulance Service.

Responsible for diagnosing faults in vehicles and decide on the extent of the work required, making informed decisions as to the repair or replacement of faulty units.
Suitable candidates will have C1 category licence or be willing to work towards this within 6 months of starting which will be fully funded by the Trust, subject to the individual remaining with the organisation for a period of two years.

Please note we participate in the provision of a 24-hour breakdown service necessitating call out from home on a rota basis occasionally both at night/ weekends with appropriate time off the following day in line with the Working Time Directive.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Friday 18 Oct 2024

East of England Ambulance Service has a vacancy for a Vehicle Technician at our Stevenage workshop.

Working for Workshop Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:
• Generous NHS Pension Scheme – with opportunity to transfer other pensions into the NHS Pension scheme within first 12 months.
• 37.5 hour working week with overtime payable at an enhanced rate for any pre-approved hours above this.
• Minimum 27 days annual leave (increasing to 29 days after 5 years’ service and 33 days after 10 years’ service) + 8 days bank holiday equivalent.
• Annual personal development review and plan to support your career aspirations.
• Paid sick leave (based upon length of service).
• Staff uniform including relevant PPE for task.
• Training and development opportunities with opportunities for career progression in Workshops or perhaps other career areas within EEAST.
• Free on-site parking.
• Access to generous discount schemes across wide range of services, eating out, shopping, holidays etc via NHS Discounts and Blue Light Card.
• 24hr Employee Assistance Program: Occupational Health services including mental health and wellbeing, legal and financial services

The role is to ensure that all motor vehicle repairs, pre-planned maintenance repairs and vehicle servicing, are completed within an accurate time scale and in a cost-efficient manner on vehicles where appropriate training has been provided.

To provide a safe, effective, and efficient maintenance and repair service within MOT standards for all vehicles and maintained by East of England Ambulance Service.

Responsible for diagnosing faults in vehicles and decide on the extent of the work required, making informed decisions as to the repair or replacement of faulty units.
Suitable candidates will have C1 category licence or be willing to work towards this within 6 months of starting which will be fully funded by the Trust, subject to the individual remaining with the organisation for a period of two years.

Please note we participate in the provision of a 24-hour breakdown service necessitating call out from home on a rota basis occasionally both at night/ weekends with appropriate time off the following day in line with the Working Time Directive.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Friday 18 Oct 2024

Job Title: Service Desk Administrator
Salary: £12 - £13 per hour
Location: Stevenage
Contract: Temporary - Permanent
Hours: 9.00 - 5.30 pm

COMPANY PROFILE

Our client is looking for a confident, self-motivated, and hard working individual to join their thriving team where no two days are the same.

If you are available immediately and looking to work for a busy and close nit team, this could be the role for you.

SKILLS REQUIRED

Friendly and Confident personality
Happy to be trained and good at following feedback and instruction.
Previous experience booking engineers, working on a service desk.
Excellent customer service skills and telephone manner.

RESPONSIBILITIES

Scheduling engineers
Liaising with a wide range of clients on a day to day basis
Recording information accurately to resolve and action queries.
Follow up quotations and preparing tickets
Collaborating with the team to meet customer expectations


ADDITIONAL INFORMATION

20 days annual leave + bank holiday
Free parking on site
Pension

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been short listed.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data

About the Role: Are you passionate about technology and customer service? My client, a leading tech company based in Stevenage, is seeking a Junior Service Desk Analyst to join their dynamic team. As the initial point of contact for clients, you will play a crucial role in providing first-class technical support and ensuring smooth operations.

Key Responsibilities:

• Provide exceptional technical and customer service to users of our software.
• Answer support phone lines and troubleshoot issues.
• Escalate tickets to appropriate teams when necessary.
• Monitor and manage the unassigned queue.
• Maintain clear and detailed notes on tickets for smooth handovers.
• Respond to tickets professionally, adhering to Service Level Agreements.
• Create and modify documentation for internal and external use.
• Collect data for reporting purposes.
• Log support requests, research, and solve problems.

I am looking for a candidate who is able to:

• Ability to prioritise and multitask.
• Strong teamwork and independent working skills.
• Keen attention to detail and enthusiasm for learning.
• Excellent communication skills, both verbal and written.
• Strong organisational skills.
• Familiarity with Microsoft Office suite and operating systems.
• An interest in IT/technology.

Educational Requirements:

• GCSE/A-Levels/Degree in Information Technology, Computer Science, or similar technical fields.
• Technical subjects preferred at A-Levels/BTEC.

Why Join this business?

• Innovative Culture: Be part of a team that thrives on creativity and continuous improvement.
• Collaborative Environment: Work in a friendly, motivated, and team-oriented culture.
• Professional Growth: Opportunities for career progression and personal development.
• Inclusive Workplace: We value diversity and inclusion, ensuring everyone feels able to participate and achieve their potential.
• Supportive Management: Our managers build trust through transparency, inspire and motivate team members, and encourage innovation and growth.

Company Values:

• Versatile: Adaptable and resourceful, going above and beyond to stay resilient.
• Innovative: Driven by creativity and a forward-thinking approach.
• Brilliant: Delivering exceptional service and product excellence.
• Engaging: Emphasising empathy, mutual respect, and a positive work environment.

Join my client and be part of a tech company that not only delivers exceptional products and services but also fosters a positive, collaborative, and inspiring work environment. Apply today and take the next step in your career!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Bank Planner/Controller

We are looking for a dynamic thinker to support our local planning of patient journeys. The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance indicators.

Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.

You will need a calm approach under pressure, have geographical knowledge of West Essex and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.



Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.

Full training is provided, the role will work on a shift basis covering a range of shifts between 0600 - 2200hrs 7 days a week. You will be required to have some flexibility and be reliable.



You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Monday 7 Oct 2024

Please see the attached Applicant information pack for further detailed information regarding this role.