Total 5 Junior Executive customer service job vacancies in Hertfordshire, SG1 4AB

Job Description




We currently have a great opportunity with a Housing organisation for a Complaints Resolutions Assistant role on a full-time fixed-term contract basis for 3-6 months. This is an office-based role located in Hertfordshire, requiring the successful candidate to work 5 days a week in the office.




Job Title: Complaints Resolutions Assistant

Salary: £25,300-£30,000 per annum

Contract: Fixed-Term Contract (3-6 months)

Working Hours: 37 hours per week

Location: Hertfordshire (Office-based - 5 days a week)




Responsibilities of Complaints Resolutions Assistant:




- Deliver exceptional customer service across the Operations Directorate, championing customer care and serving as a customer ambassador.

- Maintain proactive communication with customers about service failures, communal defects, and rectification timelines through various channels (phone, email, social media, etc.).

- Log and monitor all feedback in the housing management system, ensuring complaints are handled within the timelines outlined in policies and procedures.

- Promote online tenancy services to customers and respond to queries regarding improvement works, adaptations, repairs, and other housing-related requests.

- Address complex issues related to dampness, adaptations, and repairs, keeping customers informed throughout the process.

- Collaborate with planners to arrange repair works, raise work orders, and work with the Gateway Membership Team to enhance service delivery.

- Conduct resident profiling surveys to maintain up-to-date data.

- Provide administrative support to the Operations team as needed.




Requirements for Complaints Resolutions Assistant:




Essential:

- Full Driver's License and access to a car.

- Basic DBS check.

- Experience in a customer-focused environment, with a strong record of providing quality customer care.

- Proven ability to manage complaints effectively, achieving positive resolutions.

- Strong written and verbal communication skills, with excellent interpersonal abilities.

- Ability to work under pressure, balance customer needs with legal requirements, and maintain a professional approach at all times.

- Proficiency in IT systems, particularly Word and Excel.

- Ability to manage and prioritize tasks to meet deadlines and handle conflicting demands.

- Flexibility to work outside standard office hours if needed.




Desirable:

- NVQ in Customer Care.

- Experience in social housing.

- Basic knowledge of housing issues, including disrepair, gas access, dampness, and adaptations.







If you believe you are the right candidate for this role, please reply with your updated CV.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

About the Role: Are you passionate about technology and customer service? My client, a leading tech company based in Stevenage, is seeking a Junior Service Desk Analyst to join their dynamic team. As the initial point of contact for clients, you will play a crucial role in providing first-class technical support and ensuring smooth operations.

Key Responsibilities:

• Provide exceptional technical and customer service to users of our software.
• Answer support phone lines and troubleshoot issues.
• Escalate tickets to appropriate teams when necessary.
• Monitor and manage the unassigned queue.
• Maintain clear and detailed notes on tickets for smooth handovers.
• Respond to tickets professionally, adhering to Service Level Agreements.
• Create and modify documentation for internal and external use.
• Collect data for reporting purposes.
• Log support requests, research, and solve problems.

I am looking for a candidate who is able to:

• Ability to prioritise and multitask.
• Strong teamwork and independent working skills.
• Keen attention to detail and enthusiasm for learning.
• Excellent communication skills, both verbal and written.
• Strong organisational skills.
• Familiarity with Microsoft Office suite and operating systems.
• An interest in IT/technology.

Educational Requirements:

• GCSE/A-Levels/Degree in Information Technology, Computer Science, or similar technical fields.
• Technical subjects preferred at A-Levels/BTEC.

Why Join this business?

• Innovative Culture: Be part of a team that thrives on creativity and continuous improvement.
• Collaborative Environment: Work in a friendly, motivated, and team-oriented culture.
• Professional Growth: Opportunities for career progression and personal development.
• Inclusive Workplace: We value diversity and inclusion, ensuring everyone feels able to participate and achieve their potential.
• Supportive Management: Our managers build trust through transparency, inspire and motivate team members, and encourage innovation and growth.

Company Values:

• Versatile: Adaptable and resourceful, going above and beyond to stay resilient.
• Innovative: Driven by creativity and a forward-thinking approach.
• Brilliant: Delivering exceptional service and product excellence.
• Engaging: Emphasising empathy, mutual respect, and a positive work environment.

Join my client and be part of a tech company that not only delivers exceptional products and services but also fosters a positive, collaborative, and inspiring work environment. Apply today and take the next step in your career!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Delivery Assistant

£24,983 to £26,668 inclusive annual salary + up to 19.7 percent employer pension contribution.

12-month, fixed term contract, full-time (37 hours pw)

Flexible working options (including hybrid)

Job Ref: P2104



About the role

This is an exciting opportunity to work with the Customer Delivery team providing excellent customer service to our residents. You will be assisting customers with a wide range of enquiries by telephone, face to face or digitally and completing casework, providing you with an opportunity to grow and learn new skills.



About you

We are looking for someone who is customer focused, flexible, enthusiastic, and willing to learn.

We need a team player who can live our values, with good communication skills, IT literate, able to problem solve and keen to learn.



St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.



In addition to working within a great team and a comprehensive salary you will have access to:

26.5 days annual leave + bank holidays (pro rata for part-time), (based on a standard 37 hour/5-day week working pattern)
Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
Flexible working options
Staff Parking Permit
Reimbursement of professional fees
Comprehensive development and training
Discounted membership at selected local sports and fitness centres
Access to discounts and benefits via online platform



This post is subject to a Basic Disclosure Check.



For an informal discussion, please contact Howard Hebington, Deputy Customer Delivery Team Leader howard.hebington@stalbans.gov.uk





A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.



For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.

The Job

• Working as part of a team providing excellent customer service wherever there is interaction with one of our customers
• Using specialist equipment such as the sawmill, paint mixers and forklifts
• We sell building materials, so there will be an element of manual handling, we can make reasonable adjustments if you need them
• Merchandising stock displays and replenishing shelves across the branch
• The contracted hours for this role are 37 or more.

What's in it for you?

Here at Selco, we value our colleagues, and you will be entitled to a whole host of benefits when working with us. We offer a wide range of lifestyle perks, including;

• Free health cash plan, making it easy for you and your family to get the healthcare you need and claim back the costs.
• Profit Based bonus scheme, up to £175 per month.
• Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks and gyms.
• Generous staff discount on all products sold in store.
• Competitive company pension scheme.
• Cycle to work scheme.
• Holiday Buying.
• Free life assurance.
• Share save scheme.

At Selco, the opportunities for professional growth and development are limitless. We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities along the way to help you develop the career path you want.

About Us

Fancy developing your career with the UK's fastest growing builders' merchants? We're on the lookout for enthusiastic and ambitious individuals with a 'can do' attitude to help us serve the nation's tradespeople.

We won't pretend it's not hard work and at times a challenging environment however you'll be working with some great people and in return we offer a first-class rewards package.

We're growing year-on-year with no signs of slowing down. With new branches opening their doors nationwide, this is your chance to be a part of our exciting journey and build your career with Selco.

We pride ourselves on being an equal opportunities employer and are committed to creating a work environment that is diverse, inclusive and welcoming to all. Our aim is for Selco colleagues to be a true representation of all sections of society. We are committed to the Health and Safety of our Colleagues being our top priority.

Customer Service Administrator / Administration Assistant who has good administrative, organisational and communication skills with experience handling inbound and outbound calls, preferably gained within a call centre / contact centre environment is required to join a well-established company.


SALARY: £21,255 per annum

LOCATION: Hybrid. Working from Home and the Office in Royston, Hertfordshire

TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week, Monday to Friday, 8:30am – 4:30pm


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Administration Assistant who has good administrative, organisational and communication skills with experience handling inbound and outbound calls, preferably gained within a call centre / contact centre environment.

Working as the Customer Service Administrator / Administration Assistant you will be the first point of contact and will be responsible for call handling, providing information and ensuring full customer satisfaction.

As the Customer Service Administrator / Administration Assistant you will also provide support and comprehensive product / service information to customers.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties and responsibilities as the Customer Service Administrator / Administration Assistant include:

• Call handling

• Diary Management and logistical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery in line with contractual agreements to the onsite client

• Managing Health surveillance recall programmes. Create appointment schedules to meet service level agreements and to support the clinical service delivery

• Maintaining and updating personal sensitive information – in line with current GDPR

• Undertaking all administrative processes and providing professional, timely and accurate responses to all enquires

• Work to the agreed Policies and Procedures for Health Surveillance & Customer service

• Dispatch OH reports following the dispatch process

• Perform all duties within the companies defined training and process guidelines and working to agreed timelines

• Takes ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data, in line with GDPR guidelines

• Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey

• Act as the initial point of escalation for all stakeholders for the onsite client. Escalate service level issues to Line Managers when appropriate

• Work individually and collaboratively with the onsite team and the client stakeholders to ensure that all aspects of the contracts operational commitments are met

• Live the brand and demonstrate the Medigold Health genetic code


CANDIDATE REQUIREMENTS

• Previous customer service skills and experience

• Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems

• Proficient use of Microsoft Office and IT Solutions

• Diary management experience

• Ability to rationalise competing priorities

• Confident communicator

• Providing services to meet quality assurance targets

• Working to and maintaining Internal and external KPI’s

• Maintaining accurate customer service record

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P11666

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Royston, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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