Total 4 Senior Executive customer service job vacancies in thame oxfordshire ox9 3pg

A very established and growing prestigious manufacturing company in Oxford is looking for an experienced Customer & Sales Executive to manage and process all the sales orders from quote generation, up selling to delivery of product to high-end customers.

You need to be confident and personable with excellent customer sales skills, professional attitude and appearance, prioritise work and work well under pressure and also able to follow strict adherence and implementation of the health and safety at works act as this is an essential part of the post.

Duties:

• Dealing with and processing of sales orders, enquiries, queries and quotes in a timely manner.
• Regular sales order check process.
• Managing department processes and ensuring they are kept up to date.
• Progressing sales orders and liaising with customers regarding product specifications, order detail, delivery, and special arrangements.
• Effective communication of product specifications to all relevant in-house parties.
• Maintenance of customer orders and customer data files on SAP and Google-Docs, and the logging of any communications with customers.

- Regular liaison with customers to ensure accuracy and completeness of all orders
prior to commencement of tender build. Developing customer relationships.
- Maintenance of hardcopy customer orders. Customer logos.
- Production of regular reports to support the sales function of the business.
- Working with the Sales Manager to provide sales administration support to our
client network and attend regular sales meeting.
- Answering telephone calls and general office duties.
- Assistance with trade show as directed by management.
- Preparation and distribution of sales and marketing material as directed.
- Assisting management with administrative support and management reporting.
- Providing secretarial support as and when required by management.
- Undertake basic accounting tasks as directed and price lists review.
- Career progression possibilities.

Education/Skills/Knowledge

• Customer Service knowledge essential
• GCSE Maths & English or equivalent
• SAP/ERP/CRM knowledge is preferable.
• Computer literate in all Microsoft products essential
• Previous experience of working as a customer service/administrator in either a sales, manufacturing or production environment would be preferred, however due to the attention to detail required in this role, previous experience of working in a finance role would also be considered.

Monday to Friday, salary offered is £35k - £38k depending on experience with full training given.
23 days holiday, a yearly bonus, private healthcare, pension and free parking.
Due to the location, you must have your own transport.

Are you passionate about delivering excellent customer service? Would you like to finish work at 3pm on a Friday? Interested in Sales? Have previous experience in a customer service or sales in a manufacturing or B2B role? Join a company that will facilitate a fast-track route to success and join our client near Oxford as Customer Service Executive.

The Customer Service Executive will:

• Deal directly with customers either by telephone, electronically or face to face
• Monitor and expedite customer orders through the business
• Proactively communicate late deliveries to customers
• Liaise with customers to identify production requirements
• Communicate customer production requirements to the Supply Chain Team
• Handle and respond efficiently to all general and order specific customer enquiries within 24 hours
• Communicate and coordinate with internal and third-party stake holders

The Customer Service Executive will have:

• Strong verbal and written communication skills
• A passion for delivering exceptional experiences to the customer
• The ability to listen, empathise, build rapport and understanding
• Enjoy taking ownership of queries to get them resolved
• A keen eye for detail
• Excellent computer literacy skills and the confidence to learn new systems
• Enjoy working in a team environment
• Previous sales or customer service experience form manufacturing or B2B

For more details on this Customer Service Executive role and the benefits please apply ASAP!

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Location: Oxford OX1 1XX (hybrid working option available)
Salary: £26,000 - £28,000 per year, dependent on experience (with a 6-month probationary period) plus quarterly bonuses
Contract: Full time, Permanent, 09:00-17:30, Monday to Friday

Due to continued growth and expansion, we are recruiting for an ambitious Customer Success Executive who wants to grow quickly in an entrepreneurial environment. GWI is expanding our Customer Success team in line with some exciting changes within the company, which will involve offering even more support to our subscribers than we do already to help transition them under our new company strategy.

Global Water Intelligence is an ambitious company with around 70 employees spread between Oxford, Austin (Texas) and Shanghai (China). We publish market leading magazines, databases, and reports on the international water industry. Additionally, we run a series of successful international events. 

The Customer Success Executive will be working on the publishing side of the business, focusing on supporting our highly successful Sales Team who sell databases (such as GWI WaterData & GWI DesalData), subscription publications (GWI Magazine) and industry specific network platforms (UltraPure Micro). The Customer Success team works closely with the Sales Team to help maintain our existing subscriber base by offering training and support to all our subscribers, answer customer queries regarding our data and services, report on usage analytics and identify patterns in the customer journey.

Benefits

• We are global: Our market is totally international, and we need to reflect that. We travel a lot and around 40% of our staff don’t come from the UK. 
• We work for each other: We do work hard, but not out of fear or greed. It is because we care for each other, and it lightens the load of everyone if we all pull together. 
• We balance the commercial with the idealistic: We are passionately committed to addressing the world’s water challenges, but we can only do what we do because we are a profitable business. 
• GWI employees are enrolled on a company pension plan and receive a holiday allowance of 25 days per year. The successful candidate will have the opportunity to attend relevant training courses and conferences to develop within the role. 

Requirements

The successful Customer Success Executive will have:

• Good verbal and written communications skills
• Professional attitude and excellent telephone communication skills
• Strong customer service and listening skills
• Good computer literacy skills
• Be enthusiastic and dependable
• Effective time management
• Analytical and presentation skills


Responsibilities

As a Customer Success Executive at GWI, your responsibilities will include:

• Training and supporting existing subscribers on our different products
• Understanding the platforms to a high level to answer queries about the data and analysis we provide
• Communicating customer feedback between different teams within GWI such as the content and marketing teams
• Analysing usage data to produce reports for both client and internal use
• Analysing user behaviour to map out the customer journey
• Being responsible for renewing subscriptions

The successful candidate will be able to hit the ground running and develop a rapid understanding of our product portfolio, related markets and the value proposition to different client segments.

Applicant instructions:
Please submit a CV and a covering letter to recruitment@globalwaterintel.com explaining in fewer than 200 words why you are applying for the job and what you think you can contribute to us that would make a real difference.

The closing date for applications 3 July 2024.

We encourage you to apply early, as we may close the vacancy if we receive sufficient applications.

We will not consider any CVs sent without covering letters, or applications with generic covering letters not tailored to the vacancy.

Please note that due to the high volume of applications we receive, we are unable to offer feedback on any applications not carried through to the interview stage.

No agencies please.

Ready to unleash your creative genius while working with iconic brands like Peroni Nastro Azzurro, Asahi Super Dry, and Fuller's London Pride?

Join CPM on our Asahi UK On Trade Field Sales Team and be the vibrant personality behind our premium drinks!

Not only will we offer you a great package. - with an annual salary of £26,931 + 10% bonus, + company vehicle, + daily lunch allowance + £2000 Joining bonus, but an opportunity to elevate your career with this exciting role, where you'll become the ambassador of a spectacular beer and cider portfolio. Embrace the excitement and be part of the dynamic journey in shaping the future of the beverage industry!

Ideal Location: Oxford ,United Kingdom, OX13

Territory covering: Hemel Hempstead, Northampton, Oxford, Reading, Swindon and surrounding areas,

As a Customer Development Executive, you'll immerse yourself in the Trade - engaging with outlet decision makers and bar teams. Working in close collaboration with AUK field sales teams, your main focus will be fostering and maintaining strong relationships, delivering added value through exceptional customer service, brand education and training and trade activation initiatives.

You will support outlet owners and decision makers in driving outlet performance and category growth, enhancing and leveraging brand loyalty, portfolio expansion and rate of sale.

You will also have responsibility for account management of your own portfolio of accounts and associated targets. With the autonomy to manage your own diary and accountability for the delivery of your KPIs, this role requires a high level of self-motivation and an entrepreneurial approach, with superior time management and organisational skills.

Why work for us?

• Great package offered of £26,931 per annum + up to 10% annual bonus + company car
• Flexible hours: 37.5 hours per week, will include occasional evening and weekend event work
• Generous holiday package
• Competitive company pension scheme
• Laptop, Tablet & Mobile Phone
• A lively, sociable & fun working environment
• Great career progression opportunities for the right candidate
• Additional perks post-probation, including discounted shopping, travel, and subsidised gym membership

Ideal Candidate

• Passion or interest in premium drinks - previous experience within a beer or beverage serving environment desirable
• Exceptional communication skills, with a knack for networking, relationship building and engaging diverse audiences
• Dedication to delivering outstanding customer service and stand-out brand activation
• Strong numeracy, financial acumen and commercial awareness
• Impeccable organisational skills, including planning and prioritisation
• Proven track record of achieving results and adapting to fast-paced environments
• Commitment to continuous learning and development within the industry

Key responsibilities

• Serve as the trade face of AUK's premium beer portfolio and an advocate for the beer category.
• Support and collaborate with AUK regional sales teams to deliver an agreed number of advocacy, engagement, training and activation activities across core accounts.
• Account management of designated outlets, achieving visit targets, and delivering annual distribution, retention and volume goals.
• Capture and report data and insights from each visits using a CRM system

Ready to raise a glass to this exciting opportunity? Apply today!

CPM has been accredited Investors in People Gold award and places great importance on the training and development of our people. We work in a cooperative environment where great ideas and achievements are shared and celebrated.

CPM is an equal opportunities employer, we depend on having diverse talent with a range of backgrounds, skills, and capabilities.

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