Total 26 Manager customer service job vacancies in Bristol, BS7 8PS

The CIOT team has three main functions: Hospital assessment CIOT offers assessment of all under 18s, including those who are not normally resident in Bristol or South Gloucestershire, who present at University Hospitals Bristol and Weston (UHBW) and North Bristol Trust (NBT) hospitals in crisis with self-injurious behaviours, suicidal ideation or psychosis as part of a mental health presentation Intensive Outreach CIOT offers an intensive outreach package of care to young people and their families/carers in CAMHS who are in crisis, at high risk of harm to themselves, at risk of Tier 4 admission and/or struggling to access and engage with locality CAMHS. Young people referred to CIOT require more input than locality CAMHS services are able to provide because of the level of risk they are presenting with. CIOTs aim is to offer a short term crises intervention to try and prevent further escalations in risk, offer a period of stabilisation to the young person and their network and prevent a Tier 4 admission. CIOT will also support young people and families and their locality teams with step downs from tier 4 units when there is capacity within the team to do so and if clinically appropriate. We will aim to offer in-reach work alongside locality to maintain relationships with young people and assist with care plans at the point of discharge. CAMHS 24/7 Emergency Response Line CIOT manage the CAMHS element of the AWP 24/7 response line that was set up in April 2020 as part of the national strategy to prevent ED admissions during the COVID-19 pandemic. CIOT takes calls from the children and young people, parents and carers in crisis 24 hours a day. The response line also takes calls from professionals who are concerned

Senior Project Manager (Adult Social Care Transformation)
Contract Duration: 6 months
Location: Bristol (hybrid working with some on-site requirements)
Hours: 37 hours per week
Rate: £500 per day (Outside IR35)

Bristol City Council is looking for an experienced Senior Project Manager to join them for a high-impact 6-month contract within the Adult Social Care Transformation Programme. This is an exciting opportunity to play a pivotal role in leading and managing change across Adult Social Care, delivering meaningful outcomes for residents of Bristol.

Role Overview

In the next phase of the Adult Social Care Transformation Programme, the successful candidate will be responsible for overseeing key project activities, ensuring alignment with council priorities, and ensuring robust delivery of complex change initiatives. You will manage resources, develop business cases, and support senior stakeholders in driving transformation.

Required Skills & Experience

• Experience in Adult Social Care: A strong understanding of Adult Social Care systems and current ASC-related legislation.
• Change Management Expertise: Proven track record in delivering transformation initiatives within the public sector, particularly in the context of Adult Social Care.
• Excellent Communication Skills: Ability to communicate effectively with a wide range of stakeholders, including senior executives, elected officials, staff, and the public. Experience in managing public consultations and other project communications.
• Business Case Development: Significant experience in options appraisal and developing business cases that are robust, persuasive, and aligned with organisational strategy.
• Procurement Knowledge: Familiarity with public sector procurement processes, including preparing tender documentation and delivering Social Value outcomes.
• Financial Acumen: Strong experience in managing budgets and delivering projects within financial targets, including forecasting and risk management.
• Stakeholder & Regulatory Management: Ability to secure necessary approvals and manage interactions with statutory and regulatory bodies.

Working Arrangements

This role will involve some on-site work in Bristol, particularly for key consultations and team planning sessions. We offer flexibility around hybrid working, with some remote working permitted depending on project needs.

How to Apply

To apply for this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience and why you are the right fit for this role.

To take management and leadership responsibility for the operational delivery of services within the designated service area. To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the CAMHS Head of Operations and Clinical Lead. To work closely with acute care colleagues to ensure seamless delivery of the pathway of services within the local area, addressing bottlenecks and working collaboratively to find solutions which improve patient flow and experience. To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers. To contribute to the Integrated Business Plan for the Area and Local Delivery Unit (LDU) as part of the LDU delivery strategy and the Trusts overarching Integrated Business Plan. To deliver operational services in line with national, Trust and LDU strategic objectives and policies. To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments. To ensure involvement of the team managers in service area planning, delivery, choice, and governance including the maintenance of links with key groups/networks. To contribute towards the management of identified projects within the service area. To contribute to the maintenance of the Trust estate from which LDU services are delivered; engaging with services management structures to ensure facilities management, building maintenance, transport, medical devices and waste management objectives at Area and Service area levels are achieved. To join the CAMHS Management on-call rota and provide out of hours support to clinicians on management issues that require urgent escalation.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.

Job Introduction

We are currently recruiting for a high achieving Service Manager for our Toyota Dealership in Bristol, Pathway.

The hours of work are Monday - Friday, 8.30am - 6pm as well as working Saturdays on a rota basis.

Benefits include the use of a company car and an OTE of £55,000 (up to £40,000 basic salary).

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

• To ensure the efficient and profitable operation of the Service department
• To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
• To ensure that all manufacturers policies and procedure are adhered
• Planning, forecasting and delivering sales targets
• Managing and development of the team
• Growing Workshop utilisation and efficiency
• Exceeding Customer satisfaction
• Managing the smooth running and day to day activity of the Service Department

About you

• This role would ideally suit someone who has previously worked as a Senior Service Advisor, Assistant Service Manager, or as an experienced Service Manager and is looking to Listers for better career and reward opportunities.
• Unlimited confidence, resilience, drive, energy and talent.
• A well-presented individual with a desire, character and attitude to succeed.
• The ability to quickly establish and build rapport with our customers.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

Project Manager

On-going contract Inside IR 35

Bristol

About the role

Reporting into the Senior Environment Manager, the Project Manager will manage a one year task and finish group that will provide environmental advice, ensuring regulatory compliance with legislation and standards for CRSTS projects. The role will work closely with the wider CRSTS team to ensure that any work or proposals are achieved mindfully. As a team, we commit to ensuring we deliver for the business, the communities in our region and for the environment.

Responsibilities

• Manage the work programme to deliver the project objectives, milestones, and timescales.
• Line management of team members.
• Collate, review, and decipher legal, grant agreement, policy, project and technical documents and brief the technical experts to gain their input efficiently and effectively into setting out the environmental requirements.
• Interpret and collate the technical expertise input into concise, clear, and consistent project documents for project managers.
• Adopt a proportionate and risk-based approach for integrating the environment across the CRSTS programme.
• Set out clear requirements for the business case development stages, stage gates, grant agreements (where applicable), contracts, health and safety, budgeting, and forecasting.
• Manage the technical experts to deliver the assessment and appraisal of CRSTS projects in respect to meeting their environmental requirements.
• Develop the approach for evaluating, monitoring, and auditing CRSTS projects in relation to their environmental requirements.
• Apply a continuous improvement approach, including capturing lessons learned.
• Proactively engage and communicate with CRSTS project managers, internal and external stakeholders, including the unitary authorities.

Knowledge

• Educated to degree level or with equivalent work experience.
• Professional qualification in project management and/or equivalent experience in project management, ideally applied in infrastructure design and construction.
• Knowledge of the wider climate and nature emergencies and national, regional, and local responses to it.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967 for further information regarding the role.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Service Manager - (Travelling Communities)

Location - Wiltshire & B&NES

[Expectation to spend one day per week based at
Rosewell Court Bath office, the remainder of the time in Wiltshire at either Chippenham or Devizes office]

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Part-time [30 hrs] | Permanent
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£23,002.40 per year [fte. £28,753]
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Participation in an on-call, out-of-hours rota
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Valid driving licence and access to vehicle, business insurance required

Responsibilities:

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Provide operational management and staff line management, including setting targets, monitoring and addressing any performance issues
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Ensure clients are provided with a high-quality, person-centred service
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Establish positive working relationships with external agencies

Requirements:
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Understanding of the impact of social exclusion and inequalities
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Proven knowledge and understanding of the specific challenges facing travelling communities


Please call me on 07840047258 for more information.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our Civils Client based in Bristol are currently recruiting for a Project Manager to join their District Heating project as soon as possible.

This is a full time, temporary contract outside IR35 at between £400 - £500 per day.

The purpose of the role is lead and manage the team involved in Project from design stage right through to execution
and Commissioning lifecycle including, taking overall responsibility for performance and delivery of project(s) to required timescales, budgets, and quality standards.

Responsibilities:

• Create, document and communicate a plan to the team involved; following this, implement, review and update the plan as necessary.
• Liaise with client to understand and interpret their requirements, highlighting and advising Managing/Commercial Director of any deviations or variations from existing contract.
• Draw up a detailed Project Plan, which will highlight all technical and installation tasks which can be used for progress reporting and tracking to higher management and the client as and when required.
• Create, manage and adapt programmes and arrange everything necessary to complete as targeted. (i.e. Traffic Management, Labour, Plant & Materials.)
• Ensure that Health, Safety, Environmental and Quality standards, and requirements are fully incorporated into the Plan and adhered to throughout the duration of the project.
• Ensure all RAMS are accurately developed throughout the project to cover all elements of works being carried out.
• Allocate the resources needed to achieve the project to agreed timescales and standards of quality.
• Monitor to establish that each stage of the project is progressing according to agreed timescales and quality standards, taking action to resolve if delays or problems are occurring.
• Manage the client relationship through regular communication, keeping them informed of progress and checking satisfaction levels so that any difficulties can be resolved.
• Assist with the preparation of O&M manuals upon completion of the project.

Requirements:

• A minimum of 5 years' experience of managing projects in a civil environment specifically District Heating.
• Thorough understanding of NEC4 Option C contract.
• Extensive experience of programming - Microsoft Project
• Qualified SMSTS
• Previous experience in traffic management and temporary works coordination.
• Full understanding of Quality, Health, Safety and Environmental management policies and procedures.
• Knowledge of the 'Construction (Design and Management) Regulations 2015'
• Good IT skills - Word, Excel, and Microsoft Project

If interested or require further information, please feel free to get in touch on 01772 208967 or via email at james.glover@Servicecare.org.uk

Job Title: Communications and Engagement Manager (Marketing)
Salary: £350 Per Day
Hours: 37 Per Week
Type: Temporary Ongoing
Location: Bristol, BS1
Start Date: ASAP
Work Pattern: Monday - Friday | 08:30am - 17:00pm | Hybrid (2 Days Per Week in Office)

Are you passionate about making a difference and elevating the voices of communities? Our client is seeking a Communications & Engagement Manager who will play a pivotal role in shaping the future of our region. As we secure substantial investments and roll out transformative projects, your work will ensure that our community's needs are at the forefront of regional and national conversations.

Key Duties and Responsibilities:

• Lead communications and engagement for a dedicated directorate within the organization.
• Develop and execute effective communications strategies that align with Metro Mayoral priorities.
• Collaborate with the Communications & Marketing team to maintain a unified narrative.
• Manage the communications grid to ensure timely and on-budget project delivery.
• Oversee the procurement and management of creative services for communications campaigns.
• Monitor the success of communications strategies to ensure they are cost-effective.
• Participate in an out-of-hours media rota.

Qualifications and Experience:

• Degree-level education or equivalent.
• Professional qualifications such as CIPR or CIM, or significant related experience.
• Proven leadership in a senior communications role, including team management.
• Strong experience in crafting narratives across multiple channels.
• Demonstrated ability to manage budgets and work within a political environment.
• Excellent project management, organizational, and digital literacy skills.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

1. To take management and leadership responsibility for the operational delivery of services within the designated service area. 2. To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the Area Manager. 3. To manage the performance of the service in line with defined measures contained within the LOCALITY Balanced Scorecard and associated processes. This includes information management and timely and accurate data entry at team level. 4. To work closely with acute care colleagues to ensure seamless delivery of the pathway of services within the local area, addressing bottlenecks and working collaboratively to find solutions, which improve patient flow and experience. 5. To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers. 6. To contribute to the development of a Service Strategy for Locality services at a local level in line with Locality objectives. 7. To contribute to the Integrated Business Plan for the Area and Locality as part of the Locality. 8. To contribute to the Area Integrated Governance structure and objectives and to establish clear and effective mechanisms to ensure ownership of governance at all levels throughout the Service area. 9. To deliver operational services in line with national, Trust and Locality strategic objectives and policies. 10. To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments. 11. To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies within the service area. 12. To ensure full compliance of all staff within the service with key mechanisms to support the clinical delivery of service including the Integrated Care Programme Approach and/or Single Assessment Process, Records Management, Health and Social Care data entry, Incident reporting, Serious Untoward Incident Review and Complaints. 13. To implement and monitor effective processes for the line management of staff including: Agreeing and maintaining appropriate team/ward establishments, caseload management, controlling use of overtime, bank and agency and ensuring processes are undertaken for recruitment, induction, objective setting, appraisal, supervision, rostering, vacancy management, absence management, investigations and grievances. 14. To ensure staff compliance with Safeguarding processes to protect Users, Carers and Vulnerable Adults. 15. To ensure compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act. 16. To manage the allocated budget for the service area within Trust Standing Financial Instructions, delivering key financial planning actions at key stages of the cycle and delivering financial sustainability through achievement of financial balance. 17. To manage the performance of individuals and teams required to ensure the clear delivery of Trust, Divisional, Locality and service area objectives. 18. To implement strategies for Divisional/Locality workforce planning and staff development within the service area. 19. To contribute to the leadership of service area redesign promoting the development of practice in line with national policies and evidence base. 20. To ensure involvement of the team leaders in service area planning, delivery, choice, and governance including the maintenance of links with key groups/networks. 21. To ensure that services are planned and delivered with sensitivity to the diversity of the communities it serves. 22. To contribute towards the management of identified projects within the service area. 23. To undertake investigations of serious untoward incidents, complaints, disciplinaries and grievances. 24. To maintain effective communication with Staff, Unions, Service Users and Carers. 25. To ensure that meaningful staff involvement takes place within the service area in order that commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision. 26. To contribute to the maintenance of the Trust estate from which Locality services are delivered. Engaging with hotel services management structures to ensure, facilities management, building maintenance, transport, medical devices and waste management objectives at Area and Service area levels are achieved. 27. To contribute to the development of information packs, contingency plans, in and out of hours responses to unplanned events such as pandemic flu, winter challenges, estate disaster. 28. To contribute to the provision of an out of hours on call rota.

The purpose of the Estates Project Manager role is to support the Head of Property Investment to deliver and/or maintain an effective, efficient and sustainable estates portfolio supporting the needs of Corporate and Frontline Business Functions. The post-holder will report to the Estates Programme Manager (Senior Executive Officer) and will lead the delivery of small and medium sized property works projects. This may include major refurbishments, maintenance, Net Zero schemes and new build projects.

We manage the front-line visibility of properties that deliver services, such as driving test centres and enforcement road check sites. We will entrust you to work autonomously and oversee projects single-handedly, which will include managing the financial aspects and working within agreed budgets. You will work with a wide range of clients and service providers on a diverse Estates portfolio, supporting our commitment to putting our customers at the heart of everything we do.

Responsibilities include, but are not limited to:

Identify building/property related works and/or customer requirements, making recommendations and assessing priorities.
Responsible for interpreting requirements and translating into a concise and accurate Client Brief for issue to external Service Providers.
Be the Subject Matter Expert for property maintenance, project/works delivery and Construction Design and Management Regulations (CDM 2015).
Assess risks and issues and recommend solutions to protect/maintain building assets.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. This vacancy will close at 23:59 on Sunday 1st September 2024. Interviews are anticipated to be held on week commencing 16th September subject to confirmation. For informal enquiries please contact Christopher Philips, Head of Hospital Customer Services at christopher.philips@nhsbt.nhs.uk.

Youth Homelessness

Registered Service Manager (16 years plus) - Supported Living

£45,000 - £50,000

Bristol

We are a family-run company dedicated to providing a nurturing environment for young people in care (aged 16+) in Bristol and Newport. We're looking for a passionate and experienced leader to join our team as a Registered Service Manager.

In this role, you'll play a pivotal role in:

• Shaping a safe and stimulating home for our young residents.
• Leading and mentoring our dedicated staff team.
• Ensuring the highest quality of care through compliance and best practices.
• Working collaboratively with professionals to support young people's journeys.

You'll be a great fit if you have:

• A minimum of 2 years experience managing children's homes or supported living services.
• Relevant qualification such as Level 5 Diploma in Leadership and Management desirable.
• A strong commitment to professional development and high standards.
• Excellent leadership, communication, and organisational skills.
• A caring and empathetic approach to working with young people.

We offer:

• A competitive salary (£45,000 - £50,000 ) with additional bonuses.
• Comprehensive benefits package including health and fitness benefits, generous leave allowance, travel reimbursement, and a pension scheme.
• A supportive and positive work environment with a focus on professional development.
• The opportunity to make a lasting impact on the lives of young people.

Ready to join our team?

We're looking for someone who is passionate about making a difference. If you have the experience and skills we need, we encourage you to apply!

Call Louise on 07929 476065 or 0117 9486300

Please note: A full UK Driving Licence, DBS check, and references are required.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.