Total 16 Manager customer service job vacancies in Edinburgh, EH12 1HQ

Grade UE07: £40,247 to 47,874 per annum
Information Services Group – Learning, Teaching and Web     
Full time: 35 hours per week
Open ended: Permanent
 

Are you interested in media and learning? Are you eager to realise the opportunities this technology can generate? Read on…

The Opportunity:

We’re looking for someone who is passionate about technology and customer service to join our small, friendly Media Team as a Service Manager (Media Services). This exciting role will enable someone to push boundaries and gain experience in an exciting and inspiring environment.

The successful candidate will manage our Lecture Recording service, taking the lead in discovering how we use video solutions to improve learning and teaching in one of the country’s top universities. This is a great opportunity for either an experienced Service Manager or an individual with a background in technology looking to grow and develop within the role.

The role offers a salary of £40,247 – 47,874 pa and has a hybrid-working pattern, involving working on-campus in Edinburgh at least two days a week. Working hours are ideally 35hrs per week, but the team are committed to offering flexibility so we would be happy to consider options like compressed hours or staggered start/finish times.

What you’d be doing on the job:

Working with multidisciplinary teams to determine how we improve our media services
Ensuring content is accessible, providing effective technical support and communicating with users across a large, diverse organisation.
Providing operational service management, training, support, and advice on using media services across the University.
Managing supplier relationships and managing business-critical services.
Managing an essential service which is crucial to providing accessible and inclusive learning to our students.
A bit about you:

Highly developed written and verbal communication skills
Good interpersonal and people management skills
A strong, demonstrable interest in new developments in AI technology
Good analytical and problem-solving skills
Confident in your ability to learn and become proficient with new IT systems and processes

The Judicial Institute for Scotland have a fantastic opportunity for the right candidate to join them as an Education and Learning Manager on a full time, fixed term basis for 9 months with the possibility of extension thereafter.

You will work closely with the Senior Education and Learning Manager to deliver on the educational strategy and the educational philosophy of the Judicial Institute. You will be one of two Education and Learning Managers who operate in multilateral working teams and systems and will need to collaborate closely with various members of the Judicial Institute team.

You will provide learning support for the whole Judicial Institute programme of work; will have a role to play in following the full learning life-cycle in respect of judicial education courses and will be expected to think strategically and creatively within that role.

You will be involved in the planning, development, delivery, and evaluation of each course assigned to you and will work closely with the Operations Manager who manages all JI events. You will liaise closely with digital education and learning colleagues, becoming a confident user in critical learning technologies.

You should possess excellent oral and written communication skills. You will be part of a team at the Judicial Institute which has a critical role supporting justice in Scotland, through the highest standards of judicial training and education.

It is essential you have a qualification or equivalent experience in education or a learning and development related field.

The Key Responsibilities include:

Provide a key support role to the course directors and Senior Education and Learning Manager in the course design process and preparing programme and course outlines for each course.

Actively champion the Judicial Institute educational philosophy and the Education Strategy, internally (with the team and senior managers) and externally (with course contributors), and support senior managers to implement them and to deliver on strategic goals.

Be responsible for preparing and testing all learning tools and activities and become a power user of a suite of learning technologies.

Be the lead onsite learning support for courses which includes:

*attendance, virtual or in person, at all courses assigned to you
in-course support for all the Learning Suite facilities and the course contributors themselves.

*on-the-day course schedule and materials management
liaison with on-the-day event management support as required.

You will be the central manager of course workflows and relationships by ensuring all roles are appropriately coordinated and course related matters are dealt with in a timely, flexible and efficient manner. This will involve working in complex, multilateral work dynamics including:

*supporting Course Directors and the Senior Education and Learning Manager in relation to course design and planning, delivery and evaluation;

*liaising with the Operations Manager in relation to the pre-course and on the day event management matters;

*commissioning Legal Assistants to conduct legal research pertaining to specific courses;

*delegating to Course Officers in relation to course administration;

*liaising with digital education and learning colleagues in relation to digital enhancements to face-to-face courses;

*working with the Legal and Secretariat Manager on the development of online resource kits.

You will be expected to lead the course debriefing process, facilitating a 360’ evaluation of the course and highlighting areas of improvement for future course iterations.

Schedule and take responsibility for the upload of Learning Materials pertaining to courses to the digital repository and the Judicial Hub.

Take the lead on establishing on-going relationships with course contributors, ensuring that contributions are underpinned by our educational philosophy.

Establish and build a network of effective communications and working relationships with other divisions of SCTS.

Take initiative in anticipating and responding to course-related problems.

Develop a standardised format for course frameworks and materials with particular focus on quality and consistency of presentation.

You will have direct line management responsibility for one Project Support Officer (EO) post.

Applications will be accepted until 11:59pm on the closing date stated on the advert, 3 December 2024.

Interviews will be held week commencing 16 December 2024.

Proud member of the Disability Confident employer scheme

Join us at NatWest Boxed as a Product Manager for the Customer and Enablers team.

We’re looking for someone to lead and be accountable for the success and outcomes of the banking as a service enablers team.

• You’ll be managing Product Owners and Business Analysts to maximise the impact of features that are developed working in partnership with Engineering Managers
• This is an opportunity for you to make your mark on the future of our NatWest Boxed Banking-as-a-Service proposition

What you'll do

We’re looking for a true leader who wants to take full ownership of their role. You’ll develop a vision for the direction of your Mission team to build all customer services, platform migration services and execution, and POS lending enabling services.

You’ll also be:

• Managing and coaching a team of Product Owners and Business Analysts to maximise the impact of features that are developed
• Working with wider teams to successfully execute a platform migration onto the services built within this domain
• Championing product ways of working in your teams and the wider organisation as part of the end-to-end product lifecycle, with time spent appropriately across discovery, delivery and measuring performance to enable us to be API first in everything we do
• Helping to foster a culture of experimentation and iteration in Natwest Boxed
• Ensuring that work is appropriately scoped, estimated delivery goals are understood and progress against goals is clearly communicated to business stakeholders

The skills you'll need

You’ll already be a capable and experienced Product leader with knowledge of how to drive customer value, meet deadlines on budget, and with the ability to demonstrate strategic talents. Your communication skills need to be excellent and you’ll have a commitment to succeed in everything you do.

You’ll also be expected to have:

• Strong product leadership, with some in financial services, core banking or microservices platforms
• Experience of building reusable microservices to scale across a number of consumers and user cases
• High attention to detail and a proven ability to manage multiple, competing priorities
• Experience leading successful consumer products from concept to adoption, with experience in all stages of the product life cycle

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

UE07 - £39,347 - £46,974 per annum
The Data Lab / College of Science and Engineering
Fixed Term to July 2027 (possibility of extension)
Full Time - 35 hours per week

The Opportunity:

As part of the Operations and Finance Team the post will provide (i) service management and technical and administrative support for Salesforce - a Customer Relationship Management platform used by the organisation to run all activities. This will include overall technical and primary system administration responsibility for the Salesforce Platform including providing technical support and creating solutions for teams and users.

At The Data Lab, we believe that data can change lives and make Scotland a better place. Data has become one of the most valuable resources which has the power to create a more productive economy, a better society and tackle climate change. So we act as a catalyst, using our expertise, network of companies, public sector organisations and universities, funding and platform to change how Scotland, and the world, innovates with data. www.thedatalab.com

At The Data Lab we live by our values of Support, Respect, Innovate and Growth. If you work for us you will have the opportunity to work and build relationships with a wide range of stakeholders in private and public sectors as well as in academia. But most importantly you will play an important part in making a difference to people’s lives and making Scotland fairer and better.

Through hubs in Edinburgh, Glasgow, Aberdeen and Inverness, we foster innovation through collaboration, build skills and grow talent, and champion Scotland’s data science community.

Your skills and attributes for success:

Significant experience and proven success in IT service management
Detailed operational knowledge & technical experience gained supporting CRM solutions
Track record of delivering excellent customer service
Experience in building strong professional relationships in the workplace

We are a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.

Deputy Service Manager - Edinburgh - £28, 275 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our residential service in Edinburgh. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory PVG checks and references.

Customer Service Operations Manager - 18 Month Fixed term contract

Start date - ASAP
Location - Edinburgh City Centre
Salary - £45,000 - £50,000 DOE with fantastic benefits
Working Hours - Monday to Friday - 35 hours per week
Start date - ASAP

Our client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking for a Customer Service Operations Manager to oversea there digital channels customer Service team on an 18 month fixed term contract.

You will manage, coach and monitor all performances of the Digital Channels Team to contribute to a high performing business unit. You will work collaboratively with the Team Leaders and Digital Channels Operations Senior Manager to achieve growth and revenue targets across the business unit.

Key Responsibilities:

We specialise in helping clients protect and grow their wealth by creating financial plans and investment portfolios that meet personal and professional ambitions and aspirations. Our services range from a simple execution only online service to bespoke discretionary investment management including retirement planning.

* Manage workload and workflow between all teams.
* Create timely, relevant, and meaningful MI for the business unit including, but not limited to, MI for the Portfolio Service.
* Manage and maintain Digital Channels operations processes, ensure they are being consistently followed and always look for improvement.
* Maintain guides, process flows, training videos and templates for use throughout the team on various systems and processes.
* Maintain a close working relationship with Vendors and influence enhancement and improvement within our use of the systems.
* Set a clear direction and purpose for the team and ensure they have regular meaningful Performance Reviews, supported by the correct documentation.
* Support in the development of your team, both individually and collectively, through development conversations, coaching and feedback.

Skills/Experience:

* Strong Background in Customer Service management background ideally from Financial Services Background
* Good analytical skills and excellent numeracy abilities.
* Competent in using Microsoft office.
* Experience in a business role with comparable responsibilities within financial services.
* Ability to manage, motivate, and develop a team.
* Strong communication skills with a strong client-focused mindset and a passion for delivering a good customer experience


If this sounds like you, then let it be you and apply.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary Of the Role

There is an excellent opportunity for an Incidents Service Leader to join our team in Edinburgh. In this role you will be working as a key part of the Corporate Incidents Senior Management Team to effectively manage the operational day to day activity across multi-site locations, along with oversight of our Offshore teams.

Benefits

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What You'll be Doing:

• Managing Incident Team Leaders and team members to deliver to agreed processes and identify process improvements, by understanding issues, making appropriate changes and recommendations.
• Effectively managing resources across the department, planning short-, medium- and long-term resource requirements and ensuring that resulting training and recruitment needs are met.
• Ensuring regulatory compliance in all we do and that Consumer Duty focus in embedded in our working practices.
• Making sure communications with own team are effective, ensuring Team Leaders and team members are aware of department progress, strategy and any process amendments or cascades.
• Delivering CI activity for new books of business migrating onto BaNCs, planning and integrating the work into the team.

What We're Looking For

Proven relevant experience in Financial Services and Outsourcing.

• Experience in client management in a commercially focussed environment,
• Sound technical and product knowledge from a Financial Services organisation, enabling the review of Impact Assessments to ensure appropriate solutions are being proposed.
• Experience of performance managing teams in a commercial environment.
• Hands on experience of leading and managing teams in a medium sized Customer Services Operation function.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Job Title: Customer Care Team Lead
Salary: £31,000 - £34,000
Location: Edinburgh, United Kingdom
Hours: Monday - Friday, 35 hours per week, 8 am - 6 pm

NEW EXCITING OPPORTUNITY

We are thrilled to announce an exciting new opportunity with our client, one of the nation's most successful e-commerce businesses! Due to their incredible business growth, we are now recruiting for a Customer Care Team Lead to join their dynamic team.

Engaging with customers through many contact channels you will also liaise with network partners and suppliers.
If you have a passion for doing the right thing, want to be part of a wonderful team culture, and have the imagination to do something that little different then we want to speak to you.

Job Responsibilities:

• Lead a team of highly motivated customer care professionals, focusing on developing and empowering them to deliver world-class customer service.
• Support multiple regions and represent the Centre of Excellence.
• Play an integral role in enhancing customer service offering across all communication channels.
• Manage team's contribution towards operational and service delivery goals, ensuring excellent customer service and compliance with regulatory requirements.
• Actively manage, coach, and provide development plans for team members, resolving performance issues promptly.
• Assist in handling escalations and identifying trends for improvement.
• No weekend work is required.

Experience:

• Strong leadership experience in managing a multi-skilled high-volume Customer Service Team.
• Understanding of Operations/Contact Centre environment.
• Efficient in prioritising workloads with attention to detail.
• Ability to identify trends and drive change, with excellent verbal and written communication skills.

Apply Now and Be Part of Something Amazing!

Job Description

Children, Education and Justice Services

Team Leader
Edge of Care Service

Salary: £50,550 - £60,506 per year
Hours: 36 per week

An exciting opportunity has arisen to lead an Edge of Care team based in Edinburgh. Edge of Care focusses on supporting children, young people and their families to stay together, within their communities when it is safe to do so.

Edinburgh is committed to care away from family being a short-term option to alleviate crisis and allow ‘space’ to plan interventions with a focus on remaining at home with family where possible.

The team takes a multi disciplinary and integrated approach and therefore needs a leader who understands partnership working across a number of disciplines. The team needs a leader committed to developing our practice and improve service delivery, working with families to assist them to find solutions and be included in decisions that affect their lives. The service will also be developing an emergency residential and outreach support model that provides intensive family support for the whole family with the aim of reducing the number of children and young people being accommodated away from home for long periods. The service is for children and young people aged 12-17 years. The team will offer intensive outreach support and emergency short term care within an identified emergency house.

Team Leaders play a key role in early intervention and residential services, supervising and supporting the professional development of a small team of Assistant team leaders, residential childcare officers and developing good working relationships with social care workers and teams. The role will also involve manging crisis referrals, therefore sound decision making is necessary.

Team Leaders are part of a management team taking responsibility for delivering a high quality service that achieves good outcomes for children and families, and play a key role in service development. The successful applicant will be an experienced leader who has a sound knowledge of practice involving children in need of care and protection, early intervention and looked after and accommodated children. Candidates should also have experience of managing, supervising and/or mentoring social work personnel. If you would like more information about the job, pay or benefits, please email Mark Crawford, Team manager on mark.crawford@edinburgh.gov.uk, or alternatively 07712 235640

Applicants must hold a Diploma in Social Work or equivalent recognised by the SSSC. This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Requirements

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Service Manager - South - Fire Alarm/ Fire Detection - c. £60k + £5k-10k Bonus - South East based

Managed Service levels for Fire Alarm company, allocated fire alarm engineer resources and helped lead service engineers/ coordinators to help customers?

Benefits of being a Fire Service Manager/ Fire Service Operations Manager/ Fire Alarm Account Manager

• Home Based (Not office), so flexible on South East or M25 location
• c. £60000
• £5000 - £10000 Bonus
• 33 Days Holiday
• Company Car/ Allowance
• Permanent Benefits
• Growth/ Progression Opportunities

Requirements for - Fire Service Manager/ Fire Service Operations Manager/ Fire Alarm Account Manager

• Service Management of Engineers and Customers in Fire
• Manages SLA and KPI for customers and resolves problems
• Allocates service engineer resources and 1:1 with staff
• Providing solutions and ensuring reactive problem solving as need
• Support and lead Internal Service Desk and Coordination staff
• Visits customers for Service level reviews and problem solving
• Based in South East Commutable to London/ M25 as needed so Hertfordshire, Buckinghamshire, North Kent, Essex, Surrey, Middlesex, Berkshire, Hampshire, London, North Sussex, etc.

Contact Us if are - Fire Service Manager/ Fire Service Operations Manager/ Fire Alarm Account Manager

If you are in Fire Alarm industry with a BAFE or FIA company in UK, with knowledge of BD5838, etc, and helping Customers/ Clients/ Accounts and Service Engineering then this could be an excellent role for you if based in South East UK. Please apply, contact us directly Fire and Security Careers, and speak soon!

Your new company:A pioneering force in the hospitality industry, this company is delivering cutting-edge software solutions that redefine the guest experience. Their innovative technology empowers clients to captivate and retain customers, fostering loyalty and driving growth. As they continue to expand their market-leading offerings and prestigious client portfolio, they seek an exceptional individual to join their talented team and contribute to their remarkable success story.
Your new role:Assume a pivotal leadership position as the Technical Service Desk Manager, spearheading the mission to provide unparalleled service desk operations within the dynamic Hospitality SaaS sector. In this influential role, you will lead a skilled team of technicians, overseeing customer support activities, driving process optimisation, and cultivating synergistic collaboration between internal departments, third-party IT companies, and strategic partners. Your expertise will be instrumental in delivering superior customer experiences, ensuring seamless onboarding, and propelling the growth trajectory.
What you'll need to succeed:They seek a highly accomplished professional with a unique blend of technical acumen and exceptional leadership abilities. A Bachelor's degree in Computer Science, Information Technology, or relevant experience is desirable but not essential, complemented by a proven track record in technical support or IT management roles. Your strong communication and stakeholder management skills will be paramount in navigating complex collaborations, fostering transparency, and ensuring unwavering customer satisfaction.
Extensive knowledge of networking technologies, including LAN/WAN, Wireless, DNS, DHCP, and the OSI Model, is a prerequisite. Proficiency in professional-grade WiFi Access Points and their cloud controllers, coupled with a deep understanding of infrastructure technology (EC2, S3, RDS, Route 53, IAM, Lambda, API Gateway) and cloud providers such as Amazon Web Services (AWS), will be highly valued.
Additionally, your familiarity with marketing software (Mailchimp, DotMailer, Facebook, Constant Contact, Zapier, Drift) and expertise in support ticketing software and CRM (ZenDesk, Hubspot, AutoTask) will empower you to drive operational excellence and deliver unparalleled customer experiences.
What you'll get in return:At this company, they cultivate an environment that fosters professional growth and rewards excellence. You'll receive a highly competitive salary package, ranging from £30,000 to £40,000, commensurate with your qualifications and experience. Their comprehensive benefits program includes a workplace pension, 33 days of annual leave, and premium work equipment from Apple, ensuring you have the tools to excel.
Moreover, they offer a well-defined career roadmap that will propel you to new heights, allowing you to make a significant impact and shape the trajectory of the company. You'll be part of a dynamic, fast-growing tech company that celebrates achievement, fosters a collaborative culture, and provides opportunities for continuous learning and development.
What you need to do now:If you're a driven professional seeking a transformative career opportunity, submit your CV and a compelling cover letter that demonstrates your understanding of the role and the company. In your cover letter, showcase your passion for the position, your alignment with their values, and the unique skills and experience that make you the ideal candidate to lead their service desk operations to new heights.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Opportunity:

The postholder will lead the delivery of our Student Immigration Service which supports our taught and research sponsored students. You will support and engage with colleagues across the University to grow compliance knowledge, in particular, working alongside senior leaders to develop systems, policies and practice. You do not need to be an expert in immigration compliance, we are focused on proven leadership experience and related skills to support the team and the service provision. You will be supported to gain the specialist knowledge required.

Your skills and attributes for success:

Professionally qualified/relevant degree plus, typically, demonstrable experience in a similar or related role or substantial vocational experience demonstrating development through involvement in a series of progressively more demanding work roles.
Excellent leadership skills with a proven ability to manage relationships, establishing and maintaining trust and support.
Strong influencing skills to negotiate and implement change.
Experienced with engaging with a variety stakeholders
To be considered, please provide a personal statement outlining how you meet the knowledge, skills and experience for the post and confirming your right to work within the United Kingdom. Applications without a personal statement will not be reviewed.