Total 25 Manager customer service job vacancies in preston pr2 5pe

Head of IT Service Management Preston(Warton)Hybrid working £75k-£85k+ Excellent Benefits

My client are a multinational aerospace, defence and information security company.

What you'll be doing:

• Define and implement a comprehensive IT service management strategy aligned with business goals
• Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists
• Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction
• Select, implement, and manage IT service management tools to optimise processes and workflows
• Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices
• Establish and maintain service level agreements (SLAs) with internal and external stakeholders
• Provide expert guidance and recommendations on service management best practices to product teams as they design, build, and implement new or updated products to the IT environment

Your skills and experiences:

• Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM)
• Knowledge of industry best practices and emerging technologies in IT service management
• Strategic thinking: Aligning IT service management with business goals
• Leadership: Building and motivating a high-performing service management team
• IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge
• Deep understanding of frameworks like ITIL and ITSM best practices
• IT and business stakeholders engagement and management

For an immediate interview please send your cv to Peter Bibby on the email address below...

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for an Integrated Substance Misuse Service Senior Manager to join HMP Preston, a Category B male prison in Preston city centre. This is a brand new role, created due to growth, and will be leading the Integrated Substance Misuse Service Team (ISMS) as we roll out our new One Team approach across the service. The service offers a broad and diverse range of treatments to patients suffering from a range of substance misuse issues. Hours This is a full time role, working 37.5 hours per week, Monday to Friday. Shifts are 08:00 - 16:00 / 09:00 - 17:00. Salary This is a full time role, and the salary is £49,848 - £55,996, depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Job Title: Catering Unit Manager
Location: Preston
Job Description:
Service Care Solutions is recruiting for a Catering Unit Manager on behalf of a police force in Lancashire. The role involves overseeing the daily operations of the catering unit, including meal preparation, stock management, and ensuring compliance with food hygiene regulations. The Catering Unit Manager will also be responsible for planning seasonal menus, managing staff, and ensuring high standards of cleanliness.
Key Responsibilities:

• Oversee the catering function within the facility
• Plan and design seasonal menus in conjunction with the Catering Services Manager
• Manage stock ordering, food preparation, and batch cooking
• Ensure compliance with food hygiene regulations and maintain cleanliness in the kitchen
• Supervise Food Service Assistants
• Handle cash and maintain records of food purchases and sales
• Promote the catering facility and participate in training as required

Requirements:

• Food Hygiene and Safety qualification (Level 2)
• Experience working in a busy kitchen environment
• Knowledge of food hygiene and health and safety legislation
• Experience designing and preparing food menus to meet quality, nutrition, and cost
• Excellent communication skills and the ability to work in a fast-paced environment

To apply or for more information, contact:
Lewis Ashcroft
Email: Lewis.Ashcroft@servicecare.org.uk or call 01772 208962.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

A client within the Public Sector based in Lancashire is currently recruiting for a Facilities Manager to join their team as soon as possible. The client is offering a full time, contract position on an ongoing basis with the ideal candidate having experience of working within a local authority.

The Role

Key purpose of the role is to manage the Building environment ensuring safe, compliant and quality services are provided and that all statutory requirements and procedures relating to legislation, fire and health and safety are undertaken.

Key responsibilities will include but not be limited to:

• develop effective customer relationships, with internal and external customers, conducting Building User Group (BUG) meetings, and ensuring customer satisfaction with the service provided
• coordinate actions emerging from the BUG user group, liaising with relevant services as appropriate, feeding back on activities and events relevant to the Building and its surrounding environment and taking ownership for the delivery of tasks and resolution of issues
• monitor and coordinate services and activities delivered within a building ensuring safe working practices are adhered to, working across services to provide a single holistic response to issues.

The Candidate

To be considered for this role you will require NVQ Level 3 or equivalent experiential learning.

IT Literacy and familiarity with computer packages i.e., Microsoft Office.

It will be essential to be in experiences in the below:

• Demonstrable experience of managing multifunctional services and teams.
• Experience of working in a customer service environment and experience of customer liaison.
• Experience of building and maintaining effective working relationships across service areas and with a wide range of customers.

The client is looking to move quickly with this role and as such are offering £17.55 p/h Umbrella Ltd. (approx. £14 p/h PAYE)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Service Care Solutions are looking for an Environmental Sustainability Manager to work within the Lancashire Constabulary on a 6-month contract.

Location: Hutton

Job role/responsibilities:
Responsible for EFM environmental impact, resources, and plans. The ES Manager ensures the force evaluates both their current impact on the environment and determines how to increase their sustainable practices in the future, ensuring that the organisation complies with both local and global regulations regarding the environment.

• Develop and execute strategies to identify and address areas for sustainability improvement.
• Preparing proposals, budgets, and reports about sustainability for review by the board and other key stakeholders.
• Develop and implement organisational policies and practices, by developing and implementing new ideas in relation to sustainability across the force.
• Research EFM environmental sustainability issues and concerns, evaluating alternatives and determining proposed actions, for consideration by Chief Officer Team and Senior Management.
• Develop methodologies to assess the viability or success of sustainability initiatives.
• Develop policies and procedures to monitor and evaluate effectiveness of sustainability programmes.
• Implement an ES programme to ensure compliance with environmental or governmental regulations.
• Develop sustainability reports, presentations, and employee guidance, to implement change and compliance.
• Conduct sustainability or environment related risk assessments.
• Identify ES funding opportunities.
• Write project proposals, grant applications, or other documents to pursue funding and or grants for environmental initiatives.

Knowledge/Experience:

• Extensive experience in ES/HSE risk management, assurance, and environmental management.
• Proven track record in sustainability strategy development and execution.
• Ongoing commitment to Continuing Professional Development.
• Significant experience in sustainability roles, successfully implementing ES programs and initiatives.
• Expertise in creating and developing bespoke ES strategies, policies, and procedures at an organizational level.
• Strong ability to collaborate with cross-functional teams to achieve shared business objectives.
• Skilled in analyzing complex ES data to identify trends and present strategic-level insights in reports and briefings.
• Accountable for ES performance, including the development, monitoring, and reporting of performance metrics.
• Experienced in managing workloads and meeting tight deadlines in a fast-paced, dynamic environment.
• Proven ability to lead, motivate, and develop staff to achieve ES and business objectives.
• Adept at chairing meetings and engaging with diverse stakeholders both internally and externally.

Qualifications:

• Degree in Environmental Science, Sustainability, Environmental Health and Safety or a related field.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

About The Role
Purpose of the Role: Responsible for the day-to-day cleaning & security responsibilities for a retail park ensuring that the cleaning specifications are adhered to. Delivering outstanding customer services to all visitors to the site. Ensuring all security and cleaning staff are performing to the satisfaction of the Client. Implementing appropriate training and development of staff, delivery of site responsibilities in accordance with the Assignment Instructions, fulfilment of all contracted hours/ duties, proactive and reactive support to the Client. To assist, provide leadership, support, direction and guidance to the OCS day and night teams, with a strong and positive stance to the delivery of excellent and appropriate customer service.

You will be working 2-week rotating shift pattern including one weekend, 08:00 to 17:00, 40 hours per week, on a permanent, full-time basis. Duties and Responsibilities:

• Driving service excellence standard throughout the team
• Continually monitoring and evaluating the performance of the team to ensure the required standards of delivery are met
• Carrying out patrol of the grounds of the retail park
• Building and maintaining a professional relationship with all internal & external customers
• Ensure staffing levels are kept in line with the contractual agreement, recruiting as required
• Maintaining effective and accurate communication
• Ensure that OCS's and the centre's Health and Safety Policy is met, maintained and regularly reviewed in line with the needs of the business and any legislative change
• Ensure equipment is maintained and regularly inspected
• The ordering of stock and uniform for the site within budgetary and contractual constraints
• Maintain management information for the Regional Manager in relation to KPIs/SLA's
• Control and maintenance of detailed information including rotas, hours, budgets, training, absenteeism
• Maintaining a high standard of customer service delivery
• Carrying out performance reviews to keep team in line with contractual duties
• Following and understanding of OCSs policies and procedures
• Carry out any other reasonable request of the Client, Regional Manager or Senior Management Team

Requirements:

• Valid SIA licences
• IOSH qualification
• First Aid at work
• Customer Service Training I.e. World Host or similar course or qualification
• High levels of customer care
• Good command in English both written and spoken
• Prior working knowledge of COSHH and RIDDOR
• Use of Microsoft word and Excel and confident in IT
• Prior experience in working in Soft Service role on a high footfall environment
• Highly developed influencing and relationship management skills
• Ability to act decisively and remain calm under pressure
• Effective networker and relationship developer, who can contribute to a team based
• Ability to champion, support and deliver business initiatives
• Report writing / presentation skills
• Ability to work unsupervised and take responsibility

About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

For more information please visit our website via Lancashire & South Cumbria NHS FT. Please see attached the job description and person specification for more information about this role.

An exciting opportunity to recruit an Operational Service Manager within the Specialist network has become available, supporting the children and young people’s mental health services. The job role is a full time band 8a and can offer a flexible working pattern if required.

The post holder will support the Associate Director of Operations in the effective operational management of services for young people. New investment monies ensures the introduction of new pathways and operational models into the children and young people’s mental health services throughout Lancashire and South Cumbria and supporting the introduction of these will be an exciting part of the role. The post holder will have experience of waiting list management, and will be able to demonstrate leadership and management skills, including the ability to manage change.





The post holder is responsible for the operational management of services within Children & Young People’s Mental Health Services (CYPMH). They will ensure that service lines deliver patient pathways that meet all quality and operational performance targets and that these are monitored and tracked. The post holder will lead, develop and manage teams within a portfolio to ensure that our services provide a high quality care for our service users.



The post holder will be required to form effective working relationships internally by working collaboratively with other service managers of different multi-disciplinary teams, and external with clinical commissioning groups. Effective communication and interaction will also be required with stakeholders in other networks and with external stakeholders such as commissioners and other service providers, both NHS and voluntary sector.



The post holder will work in line with the Trust’s corporate objectives and will be expected to make a positive contribution to the provision of health serviceThe post holder will be expected to work in line with the Trust values and behave in a manner that facilitates the development of autonomous teams and individuals that are empowered, engaged and committed to continually delivering excellent care with compassion.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.





For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see attached the job description and person specification for more information about this role.


This advert closes on Tuesday 23 Jul 2024