Total 35 Manager customer service job vacancies in reading berkshire rg4 5le

Your new company
You will be joining the customer service team at a really exciting time. Due to increased growth, the team is expanding and are looking to add an additional team leader to their structure. The organisation is a prestigious, well-known brand.


Your new role
As a customer service team leader, you will manage, motivate and develop a team of approximately 7 customer service agents who will ensure daily performance is maximised and contribute to the development of processes and procedures to enhance efficiency. You will be the point of escalation for complaints or complex matters that cannot be resolved by your team. You will work with the head of customer service to ensure the team deliver a first-class customer experience. You will be joining at an exciting time of growth where customer service advisors will need to be trained and developed to high standards.
This role will be office based to ensure the right level of training and support can be given.

What you'll need to succeed
We are looking for candidates that demonstrate a passion for providing a positive outcome in a complaint's environment. You will also be at the point in your career where you have started to manage customer service agents and have a keen interest in building and developing their skills.

It'd be a huge benefit if you had an understanding of consumer rights law and FCA requirements.

Our client is open to considering candidates who meet some but not all the requirements, so please apply if this seems like a good move for you.

What you'll get in return

• £36,000-£38,000 per annum
• Company performance bonus
• 27 days holiday + bank holidays
• On-site chef and subsidised canteen

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Registered Service Manager - Wraysbury/Staines £38,940

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service in Staines. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Registered Service Manager - Reading £34,000 to £36,000 depending on experience

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our Small 6 bedded residential service for people with moderate learning disabilities in Woodley/Reading. This service is a welcoming and friendly environment with a stable dynamic team, no agency use. We are Looking for a manager who can lead on person centred care values and achieve the objectives of outstanding regulatory requirements. Perfect for managers looking to grow, our role provides a supportive team and abundant development prospects. Are you passionate about empowering colleagues to deliver exceptional care?

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes. You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic, and caring leader with a passion for the care sector and delivering the best support. This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

About the role

We currently have a vacancy for an experienced Service Manager to join our Family Help & Safeguarding service. We firmly believe that relationship-based social work makes a real difference to the lives of children, young people and their families, and our generic Together for Families Teams, ASYE Academy Team, and Supporting Families Team all focus on delivering outstanding support to families.


Our Together for Families (TfF) Teams have been developed in order to allow children and families to benefit from the continuity of having only one social worker, and to form a relationship with that worker that promotes sustained positive change. The benefit for our social workers in this practice model is the ability to form consistent, meaningful relationship with children and their families; the opportunity to learn and to develop new skills whilst working across the journey of the child in statutory social work; to have lower caseloads, and a supportive environment that makes relationship-based social work flourish.


Our Together for Families teams, and the ASYE Academy Team both work with children during S.17 (Children Act, 1989) single assessments, S.47 child protection investigations, as well as working with children subject to Child In Need Plans, Child Protection Plans, pre-proceedings, proceedings and those becoming looked after.


Our Supporting Families Team currently provides a range of supportive interventions including supervised contact for Children Looked After; specialist support for parent/carers with substance misuse difficulties via a Consultant Practitioner; providing direct work and parenting interventions for those children subject to CIN and CP Plans and offering group work support for parents/carers who are survivors of domestic abuse. There is also now an exciting development within the Team to introduce a small group of Lead Practitioners to case hold Child in Need (S.17, Children Act 1989) cases, with the support of a social work qualified and experienced Assistant Team Manager.


As a Service Manager you will be responsible for leading and managing 4 Together for Families Teams, each team comprising a Team Manager and 5 social workers and taking new cases from our Children’s Single Point of Access Team (MASH) on a 9-week duty cycle. You will also manage the ASYE Academy Team, comprising of a Team Manager, 3 Consultant Practitioners and 9 ASYEs.

You will provide passionate and inspiring leadership to your Teams, providing regular high quality management oversight, supervision and support. You will ensure that the child’s lived experience is at the very heart of everything that is done. At Brighter Futures for Children, we have a culture of providing high support and high challenge, in the very best interests of children. We are immensely proud to be growing and developing our staff in the Family Help & Safeguarding service and now benefit from having a very stable workforce where over 90% of our staff are permanent, our reliance on agency cover is low, and caseloads are mostly manageable. We need skilled and committed people to join our Team and support our delivery within this relationship-based practice model and make a real difference to our children and families in Reading. In return we offer a very competitive salary and benefits package, a recruitment and retention allowance, generous pension, relocation package, annual leave up to 26 days, and excellent career progression opportunities. Whether you want to develop your skills and experience as a social worker or step into more senior roles including management, we offer a comprehensive range of training and learning opportunities to do so, making a commitment to investing in you. At Brighter Futures for Children, we invest in the well-being of our staff too, and know that we can’t deliver excellent outcomes for families if our staff are also not exceptionally well supported. We really do like to “grow our own” and are immensely proud at how so many of our staff have stayed working with us, and have been supported to progress in their careers, including to more senior roles. If you like the sound of this, please get in touch with us today for a confidential discussion about the post.


Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 8 November 2024

Interview date: 27 November (face to face)


We look forward to hearing from you!

Proud member of the Disability Confident employer scheme

Registered Service Manager - Staines/Berkshire £38,940

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service in Staines. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Service Manager


Brighter Futures for Children

Service Manager - Children’s Single Point of Access (CSPoA) and Partnerships


Full time, permanent post

Salary: £69,179 - £74,833 (Includes £10,500 annual market supplement)




About us

Brighter Futures for Children is a not-for-profit company, owned by, but independent of, Reading Borough Council. Although we are independent, we are very much part of the Reading Family. Our people enjoy all of benefits as other Council employees including membership of the Local Government Pension Scheme and continuous service.



We work closely with partners in the local community and key organisations including Reading Borough Council, policy, public health and voluntary groups. We are responsible for the delivery of children’s social care, early help & prevention, education services (including SEND). This also includes fostering and adoption, the Youth Offending Service and traded services with schools.



Our main aim is to protect and enhance the lives of the children of Reading. We help families find long-term solutions to ensure children lead happy, healthy and successful lives.


About the role



We have an exciting opportunity for you to join our CSPOA team. This is a key management post with both operational and strategic responsibilities.




You will work together and across local partnerships to provide the right support and services at the right time to deliver the best possible outcomes for children and their families.




The postholder is responsible for delivering statutory and non-statutory services as identified including:

Children Single Point of Access (CSPoA)
Partnership Team
One Reading Children & Young People’s Partnership
Reducing Parental Conflict Programme



You will lead on the operational management of CSPoA, ensuring it delivers an effective and safe service that meets key performance requirements.




You will ensure that the Partnership team works effectively for individual children while, at the same time, developing robust and effective partnerships with schools, health colleagues and other key partners. This work will focus on reducing the escalation of need and risk while contributing to increased resilience across the partnership.




You will provide strategic leadership (alongside the Head of Service) in the development of the One Reading Children & Young People’s Partnership arrangements, including the development of the Early Help Strategy across the partnership and the engagement of partners in delivering on that strategy.




You will be wholly focused on brighter outcomes for children and young people and will be able to demonstrate how you’ve achieved this.




You will be the strategic lead for the Reducing Parental Conflict Programme, a grant funded programme funded by the Department for Work and Pensions (DWP) to support the partnership to work with parents and carers where conflict features that is frequent, intense and unresolved. At this time there is a commitment for this programme from the DWP until March 2025.




Join us now and you will have a real opportunity to be involved in the reshaping of our services to have a lasting impact on improving outcomes for Reading’s children, young people and their families.




For more information about the role, please read the job description and person specification.



Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.



A competitive salary alongside a range of benefits including:

Local Government Pension Scheme with generous employer contribution
Incremental holidays starting with 26 days plus public holidays (rising to 33 after 10 years’ service)
Discounted Childcare (on site nursery)
Cycle to work scheme.
Season train ticket loans.
Salary Sacrifice Car Lease Scheme
A range of local shopping discounts

Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 4th November 2024

Interview date: To be confirmed.


We look forward to hearing from you!

Proud member of the Disability Confident employer scheme

Registered Service Manager - Reading £34,000 to £36,000 depending on experience

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our Small 6 bedded residential service for people with moderate learning disabilities in Woodley/Reading. This service is a welcoming and friendly environment with a stable dynamic team, no agency use. We are Looking for a manager who can lead on person centred care values and achieve the objectives of outstanding regulatory requirements. Perfect for managers looking to grow, our role provides a supportive team and abundant development prospects. Are you passionate about empowering colleagues to deliver exceptional care?

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes. You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic, and caring leader with a passion for the care sector and delivering the best support. This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job title: Ward Manager
Rate Of Pay: Up to £60,000 Per Year

Information about the Role:
The services have a dual purpose whereby Mental Health regulated activities run parallel to a Nursing Home environment and the services cater for the needs of both genders. The accommodation is inclusive of 18 dual registered beds for nursing care, 42 nursing care and long term rehabilitation beds and 32 short term rehabilitation beds. The clinical team also provides Outreach and Community services. All accommodation is provided in spacious rooms which are all en-suite with television lounges, dining areas and personal care facilities. All rooms have lockable doors, storage space and lockable cabinets for personal effects or self-administering medication.
Main duties of the role:-

• Exercise effective managerial and clinical leadership of ward/department staff and manage non-compliance with agreed standards in line with service polices and protocols.
• Participate in the hospital on call system.
• Undertake individual performance review and the identification and implementation of personal development plans for all staff. This will be achieved by undertaking supervisions and annual appraisals for your staff.
• Deal personally with patients, families and carers in order to prevent and resolve
• concerns and complaints. To ensure that the ward team proactively engages with patients and their families when feedback from concerns are received.
• Hold regular (no less frequently than monthly) ward meetings and ensure Service and Directorate information is cascaded to the team.
• Facilitate open and effective communication within the ward team.
• Manage the selection, appointment and retention of ward staff who exemplify the service values and attitudes and ensure the good reputation of the service.
• Proactively manage sickness and absence of staff within ward team in accordance with service policy.
• Ensure that duty rotas are prepared and approved; reflecting establishments, skill mix against patient acuity and workload demand and comply with current roster guidance.
• Be accountable for the achievement of agreed key performance indicators regarding quality, safety, patient/staff experience and resources.
• Demonstrate responsibility for reporting all accidents/untoward incidents and harms and ensuring relevant documentation is completed and taking appropriate action in the light of emerging trends.
• Undertake delegated responsibilities from the Registered Manager and Deputies

Person Specification:-

• Be an Registered Mental Health Nurse with active UK NMC PIN
• Previous experience as a registered mental health nurse working in a similar environment.
• Knowledge of CQC regulations.
• Experience in managing staff, motivating teams and recruiting new staff members.
• An understanding of staff induction, supervision, and appraisal processes.
• Leadership and collaborative working style.
• Excellent communication skills, both written and verbal.
• Flexibility required and ability to share on call in 24hr working environment.
• A commitment to the provision of high quality care with an interest in the care, learning and development of vulnerable adults in designated

Job Title: Strategic Recruitment Manager
Location: Slough
Salary:£340.94 Per Day PAYE
Contract:3 months temporary ongoing
Hours: Full time 9-5:30 p.m
About the Role

Are you passionate about finding and nurturing the right talent to drive organisational success? We are looking for a Strategic Recruitment Manager to lead and shape recruitment strategies at all levels, from entry roles to executive leadership. This role oversees both permanent and temporary hiring, as well as entry-to-work programmes, ensuring efficient and impactful resourcing across the organisation.
Key Responsibilities

• Design and deliver a strategic recruitment service to meet current and future skill needs.
• Establish recruitment standards, frameworks, and tools, including competencies and question banks, that align with organisational goals.
• Develop and implement inclusive recruitment training programmes.
• Drive recruitment strategies in collaboration with internal and external stakeholders to ensure a strong talent pipeline aligned with workforce plans.
• Lead initiatives to enhance diversity and inclusion in recruitment processes.
• Utilise data insights to continually refine recruitment practices and improve performance and outcomes, working closely with data analysts to shape strategies.
• Anticipate and address skill shortages by leading proactive market engagement and shaping talent attraction strategies to ensure a high-quality candidate experience from brand awareness to onboarding.
• Oversee senior leadership recruitment, ensuring a smooth, high-quality process for leadership hires.
• Manage supplier contracts for recruitment services, ensuring compliance with standards and driving continuous improvement in resourcing practices.
• Lead a high-performing recruitment team, fostering a culture that supports strategic decision-making and meets the organisation's resourcing needs.

About You

• Education & Qualifications: Bachelor's degree (RQF Level 6) with a CIPD qualification or equivalent.
• Professional Expertise: Extensive experience managing large-scale recruitment services, with strong knowledge of employment law in resourcing.
• Leadership: Proven ability to lead teams in a customer-focused, fast-paced environment.
• Strategic Vision: Skilled in process improvement, change management, and programme management, with the ability to interpret data and shape recruitment strategies.
• Interpersonal Skills: Excellent communication and relationship-building skills with a talent for influencing stakeholders.
• Technical Knowledge: Expert in recruitment methodologies, talent attraction, and current recruitment technologies.

What We Offer

• An opportunity to lead and influence recruitment strategy on an organisational level.
• A collaborative environment, with close partnerships across multiple teams.
• A role with direct impact on long-term resourcing and organisational goals.

The must haves for this role: 1. Educated tomasterslevel in a subject relevant to the post or significant equivalent experience. 2. ITIL Software Asset Management certificate qualified or the equivalent level of knowledge 3. Demonstrable leadership and management skills 4. Proven experience in ITIL service management and the ability to drive continuous improvement For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Anthony Davies (07770478467) or email anthony.davies@berkshire.nhs.uk wholl be delighted to help. Please note, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

INTERNAL ONLY - This post is open to Berkshire Healthcare NHS Employees Only

Are you an accomplished IT professional seeking to advance your career? Are you enthusiastic about leading teams and achieving excellence in service delivery?

We are looking for a talented and motivated IT Service Delivery Manager to be part of our IT Operations team. In this role, you will serve as the deputy to the Head of IT Operations and contribute significantly to both technical and strategic planning.

In this hands-on position, you will lead the front-facing IT teams and ensure high service standards, whether provided internally or by external partners.

Your excellent communication skills will enable you to interact effectively with stakeholders at all levels and play a crucial role in establishing KPIs/SLAs for IT service delivery.

You will oversee the implementation and refinement of ITIL processes across BHFT, applying ITIL best practices, policies, and procedures. Your expertise will be essential in managing budgets and spearheading large-scale IT projects.

We support your professional development and foster a collaborative, supportive environment where your leadership can make a real difference.



This is a full-time permanent role based at our Bath Road office in Reading, with options for agreed remote working.
• Spearhead ITIL Service Management across IT Operations, ensuring best practices and continuous service improvement
• Lead and develop highly skilled multidisciplinary IT teams, promoting a culture of learning and development
• Develop, monitor, and manage KPIs/SLAs for IT services, ensuring high levels of service delivery
• Manage the service desk platform to optimize user experience and service efficiency
• Lead key technical projects, ensuring seamless transitions from project completion to business-as-usual operations
• Manage budgets, including supporting a £4m annual end-point device replacement project.
• Collaborate with business and clinical teams to align IT services with organizational goals and needs
• Oversee IT asset lifecycle management, procurement, and supplier relationships to ensure cost-effective solutions.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.

The “must haves” for this role:

1. Educated to master’s level in a subject relevant to the post or significant equivalent experience.

2. ITIL Software Asset Management certificate qualified or the equivalent level of knowledge

3. Demonstrable leadership and management skills

4. Proven experience in ITIL service management and the ability to drive continuous improvement



For further information about the role, please see attached job description and person specification.



We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.



We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.



We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Anthony Davies (07770478467) or email anthony.davies@berkshire.nhs.uk who’ll be delighted to help.



Please note, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Wednesday 23 Oct 2024

Proud member of the Disability Confident employer scheme

We are seeking a candidate with experience in managing a small team to deliver in a fast-paced environment. You will have a passion for using data to improve public service delivery and understand the challenges this can bring.

The key focus of this role is:
Act as the data manager for RBFRS ensuring processes produce and handle data correctly and result in reliable outputs with quality assurance procedures and practice
Lead the organisation in the development of a set of useful, robust corporate and service measures, in line with the Performance Management Framework, working closely with the Senior Leadership Team. Ensure these are consistent with, or complementary to nationally agreed data collections and measures.
Act as the lead for reporting on corporate performance ensuring robust and transparent information is provided to the Strategic Performance Board, Senior Leadership Team and Audit and Governance Committee.
Manage the provision of advice and analysis to support timely, accurate and easy to understand performance information and reports to enable scrutiny of performance at an organisational, departmental, hub, team and project level.
Manage the completion of relevant data returns to outside bodies and ensure that such returns are completed in accordance with guidance notes, timetables and legal requirements.
Contribute towards to the development and delivery of quality assurance activities ensuring a robust and comprehensive approach with outcomes feeding into a programme of continuous improvement.

Key role requirements (knowledge, skills and experience):

The ability to analyse, interpret and present data effectively to a variety of audiences in various formats.
Ability to interpret and analyse complex information.
Sound influencing, interpersonal and negotiating skills.
Proven experience within a data management role.
Experience of managing and leading a team.


Closing date for applications is 23:59 hours on Sunday 24 November

It is anticipated that the assessment/interview process will run week commencing 9 December .

Anticipated start date: January 2025

Proud member of the Disability Confident employer scheme

Ward Manager
Location: Maidenhead, SL6 5LH
Salary: Up to £60,000 per year
Job Type: Full-Time, Permanent
Shift Pattern: 12-hour shifts

About Us:
Windsor Clinical Health Services offers a unique dual-purpose environment, combining Mental Health services with Nursing Home care. Our facility caters to both genders, providing a wide range of services including 18 dual registered nursing beds, 42 beds for nursing care and long-term rehabilitation, and 32 short-term rehabilitation beds. In addition to inpatient care, we also deliver Outreach and Community services. All accommodations are en-suite with TV lounges, dining areas, and personal care facilities.
We are looking for a dynamic and experienced Ward Manager to lead our dedicated team.
Main Responsibilities:

• Provide strong managerial and clinical leadership for the ward staff, ensuring compliance with service standards and policies.
• Participate in the hospital's on-call system.
• Conduct performance reviews, supervisions, and annual appraisals for staff, identifying and supporting their development.
• Lead regular ward meetings and facilitate effective communication within the team.
• Manage recruitment, retention, and development of staff, promoting the service's values and ensuring a positive reputation.
• Oversee staff sickness and absence management in line with service policies.
• Ensure duty rotas are well-structured, aligning staff skill mix with patient needs and workload demands.
• Be accountable for achieving key performance indicators related to quality, safety, and staff/patient experience.
• Report and document incidents, taking appropriate actions as needed.

Person Specification:

• Registered Mental Health Nurse (RMN) with active UK NMC PIN.
• Minimum of 2 years' experience as a Ward Manager or in a similar role.
• Thorough knowledge of CQC regulations.
• Proven experience in staff management, recruitment, and team motivation.
• Strong understanding of staff induction, supervision, and appraisal processes.
• Exceptional leadership skills with a collaborative approach.
• Excellent communication skills, both verbal and written.
• Flexibility and availability to share on-call responsibilities in a 24-hour environment.
• Commitment to delivering high-quality care and a passion for supporting the care, learning, and development of vulnerable adults.

Schedule:

• 12-hour shifts.

If you are a compassionate, driven individual with experience in mental health nursing and leadership, we would love to hear from you!
Apply now and be part of a dedicated team making a real difference in the lives of vulnerable adults.
Job Types: Full-time, Permanent
Pay: Up to £60,000.00 per year
If you are interested in applying please contact Oliver Parkinson on 01772 208963 or send your CV to oliver.parkinson@servicecare.org.uk
Please also bear in mind our £250 referral fee bonus for any health care professional you refer who we place in to work.
We also offer a £400 sign up bonus for any qualified professionals that register with our agency. This will be paid in your first pay packet.
The Benefits of working with Service Care Solutions:
- DBS disclosures provided via fast track online services free of charge
- £250 training allowance
- Specialist consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email

Registered Service Manager - Reading £34,000 to £36,000 depending on experience

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our Small 6 bedded residential service for people with moderate learning disabilities in Woodley/Reading. This service is a welcoming and friendly environment with a stable dynamic team, no agency use. We are Looking for a manager who can lead on person centred care values and achieve the objectives of outstanding regulatory requirements. Perfect for managers looking to grow, our role provides a supportive team and abundant development prospects. Are you passionate about empowering colleagues to deliver exceptional care?

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes. You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic, and caring leader with a passion for the care sector and delivering the best support. This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Interviews are due to be held on 5th November 2024.

Are you passionate about making a difference and enjoy working as part of a larger team?

Are you eager to use your skills to provide excellent care and progress your career?

An exciting opportunity has arisen for a full-time Service Manager within the Community Mental Health Services for Reading, based between our sites at Prospect Park Hospital and Reading University. The role will consist of managing the Mental Health Integrated Community Service (MHICS) and the Short Term Team (STT) to provide an At Place offer to those accessing MH services in the Reading area

The benefits of joining our team include excellent learning and development opportunities, competitive pay and leave arrangements, flexible working opportunities, advanced IT enablement and support, childcare vouchers and so much more.

Reading is a vibrant and diverse town situated to the West of London. It has all the bustle one would want from a large urban conurbation and the tranquillity afforded by the Thames and the surrounding countryside.
• The post holder will be part of the senior operational management team within the Reading community based MH service and will take a lead role in developing the ‘At Place’ offer and implementing the ‘One Team’ approach.
• The post holder will work alongside colleagues in delivering high quality services for adults with severe and enduring mental illness. They will help provide leadership and direction in developing the capabilities of the team, with a focus on maintaining performance within the team across all areas of performance monitoring.
• Applicants will need to be enthusiastic and able to work flexibly and reliably to provide clinical and leadership support for the At Place Team in order to contribute to the delivery of outstanding care to our patients.
• Applicants should have the ability to think calmly and logically under pressure and have a positive attitude to maintaining high standards of work at all times, and able to demonstrate excellent communication skills. You will be quick to adapt to new situations, be able to work as part of a team but also possess the ability to work unsupervised, using your own initiative.
• Strong organisation skills are essential as you will be responsible for arranging the daily operation of our At Place services working alongside the multi-disciplinary team

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites



The “must haves” for this role:

1. Degree in relevant health/social care or equivalent qualification
2. Minimum of 5 years experience working in a community mental health team setting at band 7 or above.
3. Evidence of CPD and relevant training.
4. Experience in managing serious incidents and situations concerning safeguarding, risk management, complaints and formal investigations.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Martin Gill on 01189605612 or email: reading.cmht@berkshire.nhs.uk (FAO Martin Gill) who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Sunday 13 Oct 2024

Proud member of the Disability Confident employer scheme