Total 22 Director/C-Level customer service job vacancies in City of London, London, EC2v 6DB

• Provide or assist in providing advice to leadership level employees in a multifaceted, national level organization.
• Expand and implement agency programs which protect data quality, transparency and/or security.
• Provide program authority in planning, organizing, coordinating, integrating, directing, appraising, and attaining results and objectives of assigned responsibilities.
• Provide national leadership and coordination for management and archiving of intellectual property, patents, and associated science and technology agreements.
• Formulate, coordinate, and implement a national research and development communications and science delivery outreach strategy to broaden and deepen strategic alliances.
• Lead and manage scientific integrity and intellectual property processes including technology transfer.
• Track performance measurements, accomplishments, and budgets of field units performing knowledge management.
• Plan and assign work to employees ensuring that production or quality standards are defined.
• Establish and communicate performance requirements to employees including conducting formal performance reviews and identifying developmental and training needs of employees.
• Perform administrative and human resources management functions for the unit such as providing advice, counsel or instruction on both administrative and work matters.
• Promote an inclusive work environment that is free from all types of discrimination.
• Perform supervisory duties 25% or more of the time.

We strongly encourage applicants to read the entire announcement before submitting their applications.

As the Director, Identity Assurance you are responsible for providing executive leadership and direction in the establishment and maintenance of a Service-wide strategy that ensures consistent oversight of all authentication and authorization needs across IRS functions and programs, ensuring the establishment of a secure environment for taxpayers to interact with the IRS.

As the Director Identity Assurance your duties and responsibilities include the following:

• Serves as consultant and principal advisor to senior management on all matters relating to identity assurance needs across IRS functions and programs. Provides executive leadership and direction through coordination with top-level heads of office. Formulates short and long-range program policies, strategies, and objectives for identity assurance efforts throughout the IRS. Manages a broad set of activities to enhance identity assurance and digital identity services related to federal tax matters. Coordinates program activities with other top-level IRS executives to prepare Service-wide policies, address cross-functional issues, new identity assurance strategies, and ensure consistency of approach. Provides strategic direction for the development and publication of policies and procedures regarding identity assurance including procedures for initiating new and/or enhanced services and for defining stakeholder roles and responsibilities and governance processes.
• Directs activities to build leveraged partnerships and collaborate with internal and external partners and stakeholders to provide organizational support and strategically deliver value-added, cost-efficient business and technology solutions. Provides executive oversight of the Digital Identity Risk Assessment process that defines the identity level of assurance and risk mitigations for IRS public facing applications. Provides executive leadership to design, develop, and implement the strategic vision for enhanced identity assurance. Collaborates with senior IRS executives to align people, processes, and technology initiatives to achieve this strategic vision and continuously monitor performance, identify risks and weaknesses, while also preserving the IRS's reputation as a premier governmental steward of private taxpayer data. Briefs all levels of IRS management as well as external stakeholders on IRS identity assurance developments. Prepares input to testimony and may participate in Congressional hearings related to IRS identity assurance matters.
• Leads development of business requirements for identity assurance, including the development and prioritization of business justifications and the establishment and monitoring of performance measures for initiatives. Assesses taxpayer needs, capabilities, and expectations to determine appropriate channels for optimal service delivery. Collaborates with the Chief Privacy Officer and other senior IRS executives to generate, develop, prioritize, and execute the portfolio of identity assurance activities/services/mitigations. Manages and chairs Advisory/Executive Steering Committee(s) that are composed of stakeholders from across IRS and responsible for oversight of the development of identity assurance program.
• Partners with other federal agencies, private industry, and international organizations to stay current with new technologies and assess trends and related practices in the identity assurance industry and evolving patterns in taxation. Consults with the Chief Privacy Officer in the design and implementation of security measures (standards and systems) to ensure the measures comply with policy and legal requirements and provides effective protection of taxpayer privacy. Partners with internal organizations, such as Records Management and Disclosure, to coordinate privacy aspects of regulatory adherence to email, instant message and other electronic files management policies and the control of sensitive information. Partners with Information Technology and Cybersecurity to develop and deploy innovative technologies to ensure a secure environment for taxpayers to interact with IRS.
• Ensures Service-wide adherence with identity assurance principles and National Institute of Standards and Technology's (NIST) digital identity guidelines technical requirements through a robust risk assessment process that looks at business processes for risks to identity assurance. Regularly assesses all applicable controls to the current environment identifying gaps and mitigations. Collaborates across IRS business units, functional units, and senior executive leadership to develop and implement identity assurance to increase operational efficiency and reduce taxpayer burden.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Job Title: Hospital Director
Location: Battersea Bridge Hospital, London
Salary: Up to £85,000 per annum
Reporting to: Regional Director

Battersea Bridge Hospital is seeking a dynamic and experienced Hospital Director to lead and manage the hospital's operations, drive high standards of clinical care, and foster a positive environment for staff and patients. The ideal candidate will have a strong background in healthcare management, a commitment to patient-centred care, and the ability to lead multidisciplinary teams effectively.

• Leadership & Management: Provide strategic leadership to ensure the delivery of high-quality, patient-centred care, aligning hospital operations with organisational goals and regulatory standards.
• Operational Oversight: Oversee daily operations, ensuring the hospital runs efficiently while maintaining safety, regulatory compliance, and financial targets.
• Clinical Standards & Compliance: Ensure all clinical services are delivered in line with healthcare standards, regulatory requirements, and quality improvement initiatives.
• Financial Management: Develop and manage budgets, optimise resources, and implement cost-saving initiatives while maintaining high levels of service quality.
• Team Development: Lead, support, and develop hospital staff, fostering a positive workplace culture.
• Patient Experience: Champion patient-centred care, implement patient feedback mechanisms, and work with teams to continuously improve patient experience and outcomes.
• Stakeholder Engagement: Build and maintain positive relationships with key stakeholders, including healthcare providers, regulatory bodies, community partners, and patient advocacy groups.
• Strategic Planning: Work closely with the regional management team to develop and implement strategic plans that drive hospital growth, enhance services, and expand community outreach.

• Experience: Proven experience in healthcare management or administration, preferably in a hospital or acute care setting.
• Qualifications: A relevant degree in healthcare administration, business management, or a related field; advanced qualifications (e.g., MBA or MHA) are highly desirable.
• Leadership Skills: Strong leadership and team management skills with the ability to inspire, influence, and motivate staff at all levels.
• Regulatory Knowledge: Thorough understanding of healthcare regulations, compliance, and quality standards in the UK.
• Communication Skills: Excellent verbal and written communication skills, with the ability to liaise effectively with staff, patients, and external partners.

• Knowledge of patient safety and quality improvement methodologies.
• A track record of successfully implementing strategic initiatives and leading change.

This is a unique opportunity for a skilled healthcare leader to join a reputable hospital committed to clinical excellence and compassionate care. In this role, you'll have the chance to shape patient outcomes, drive hospital performance, and lead a dedicated team in delivering top-quality healthcare to the community.

If you are a motivated and experienced healthcare professional with a passion for leadership and patient care, we encourage you to apply to lead Battersea Bridge Hospital into its next chapter of excellence.

• The duties may include, but are not limited to:
• Participate with the Division Director and other USDA officials in the development of plans and policy on matters having broad implications.
• Responsible for the development of the purchase schedule for the assigned program area.
• Responsible for the accuracy of all contracting actions taken, and other financial assistance program operations.
• Utilize a comprehensive knowledge of the market impacts and factors effecting commodity purchase programs, including changes in supply and demand conditions.
• Lead the recommendation of purchase programs relative to the full range of agricultural commodities.
• Respond to a broad range of verbal and written inquiries.
• Plan work within the team and is given discretion to organizing the wide range of tasks necessary to efficiently run the operations of the section.
• Develop performance standards for team employees and evaluate work performance.
• Analyze training needs of subordinates and ensure that appropriate formal and on-the-job training is received.

As the Chief Procurement Officer (CPO), you will oversee, manage, and develop policies and procedures involving the procurement of supplies, construction, and services required to manage the overall operational efficiency within the Secret Service. As the agency authority on procurement and contracting matters, you will be responsible for the acquisition of all goods and services for the protective, investigative, and administrative mission of the Secret Service.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer on the interpretation of contracting laws, principles, and regulations to generate new procurement concepts or make recommendations regarding procurement matters impacting the Secret Service.

The primary duties include, but are not limited to, the following:

• Acquires commercial items, classified/sensitive intelligence technology, protective countermeasures, major nationwide telecommunication network systems, complex and diversified information technology systems and services, major system acquisitions for highly sensitive investigation and protection equipment, and state-of-the-art electronic and security systems. Products and services procured are unique, time sensitive, high dollar value and critical to the mission of the Secret Service.
• Plans, directs, and oversees a worldwide centralized procurement program through several subordinate supervisors who directly supervise contract and procurement specialists, automation specialists, and administrative/support personnel in procuring equipment, supplies, and services for the Secret Service.
• Refines procurement policies used in the acquisition of goods and services to enhance operational efficiency; develops and implements new procedures and processes to streamline and improve operations.
• Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and the Office of Management and Budget (OMB).
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of procurement management. Provides information and guidance at meetings with senior officials of the Secret Service.

As the Chief Administrative Officer (CAO), you will oversee the major functions, services, and operational programs supported by and aligned under the Office of Enterprise Readiness (ERO). The Office is comprised of the Administrative Operations Division which drives, supports, and promotes various administrative functions and programs of the Secret Service to include administrative operations, vehicle lease management, personal property management, real property management, as well as procurement policy and management. You will be responsible for the overall leadership, strategic management, and annual performance in these areas and for promoting development and continuous improvement in management policies, practices, workflow and productivity, workforce skills and experience, and resource management to ensure the most efficient and effective means of support are provided in overall agency operations.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer of challenges or issues that have significant implications for the agency and work to resolve any deficiencies which directly impact the investigative and protective operations of the Secret Service. Your stewardship of ERO and its programs will require oversight of facilities and property management through several subordinate managers, who directly supervise facility and property management specialists, fleet management specialists, logistics and warehousing specialists, and support personnel in the worldwide management of Secret Service facilities and property.

The primary duties include, but are not limited to, the following:

• Oversees program planning activities for real and personal property, vehicle fleet management, integrated supply logistics and warehousing, space utilization and sustainability, and centralized procurement activities for all equipment, supplies, and services for Secret Service operations worldwide.
• Promotes the development of alternative solutions to problems arising from changes in work situations that have an impact on administrative program operations. Monitors and evaluates overall program effectiveness with a view toward efficient accomplishment of objectives.
• Represents leadership in administrative communications with internal partners, the Department of Homeland Security (DHS) and its components, the Office of Management and Budget (OMB), and other Federal agencies; defines objectives and priorities, and coordinates activities associated with administrative support functions. Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and OMB.
• Participates in policy development or revision activities; assures thorough and accurate policy and regulatory interpretations on the part of subordinate officials; and is accountable for the smooth functioning and coordination of programs under his/her authority.
• Directs short and long-range program plans and projections, oversees budget development, reviews budget forecast and justifications; conducts a comprehensive evaluation of organizational goals, objectives, achievements, staffing and equipment requirements, and organizational structure, and identifies and implements solutions to operational problems and issues to ensure the efficient and effective completion of work assignments and projects.
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of readiness and administrative operation management. Provides information and guidance at meetings with senior officials of the Secret Service.

• The duties may include, but are not limited to:
• Directs the work of key assistants and assures that grading activities are properly coordinated and administered in accordance with existing law, regulation, and policy.
• Sets standards of performance for field personnel and reviews, through reports and other means.
• Assists the Regional Director with directing, coordinating, and executing policies and procedures necessary in the administration of the National grading program for QAD commodities.
• Interviews applicants and selects qualified individuals for vacant positions.
• Assists the Regional Director in monitoring funds obligated, expended, and collected in the execution of the program.
• Maintains contact with State Commissioners of Agriculture and Directors of marketing activities, with whom cooperative agreements are maintained.
• Makes binding determinations on formal appeals, from decisions made by subordinate supervisors.

• The duties may include, but are not limited to:
• Primary responsibility is serving as frontline USDA manager for addressing phytosanitary concerns affecting agricultural trade.
• As a U.S. negotiator leads, participates in, or supports intensive pre-negotiation preparation and strategy development.
• During trade negotiations plays a major role in establishing and maintaining the tenor of discussions on phytosanitary matters for which APHIS is responsible.
• Point of contact between the Plant Protection and Quarantine (PPQ) staff, International Services, Veterinary Services, Foreign Agricultural Service (FAS), other Federal/State Agencies, and industry on trade issue management matters.
• Provides strategic advice to other trade managers in USDA, ensuring that trade policies conform to the international standards of the IPPC and NAPPO.
• Plans, coordinates, or conducts studies relevant to the analysis of trade issues involved in the management of APHIS programs.
• Serves as a resource person to APHIS in identifying emerging scientific issues and modem technical capabilities to be applied to phytosanitary trade issue management.
• Represents the Assistant Deputy Administrator/Director at meetings and conferences with other U.S. agencies, State governments, industry and producer organizations.
• Drafts, reviews and approves controlled correspondence concerning PPQ trade issue management.

• The duties may include, but are not limited to:
• Assists the Associate Deputy Administrator by providing executive level line management for the planning, initiation and execution of emergency and domestic programs.
• Provides overall direction and coordination to subordinate staff who are responsible for science-based regulatory policies and decisions.
• Participates in establishing goals and objectives for assigned programs, developing overall operational plans and reporting on program activities.
• Participates in the overall establishment of national budgets for assigned programs, monitoring the overall budgetary health of programs.
• Participates in the development of emergency programs for the purpose of providing essential guidelines for the control and eradication of new plant pests or diseases.
• Represents PPQ at national and international meetings concerning the modification of rules, regulations, and procedures set forth to enforce emergency and domestic programs.
• Serves as consultant and advisor to Federal/State officials, representatives of industry and plant protection organizations.
• Responsible for ensuring performance of a satisfactory amount and quality of work of subordinates.

Our mission is to digitise, connect and transform the health and social care system. This means ensuring core digital capabilities are rolled out across the system – including digitised patient records and cyber security standards; connecting up our systems so that data can be safely shared to improve health and social care outcomes – for example, developing a Federated Data Platform and Secure Data Environments; and transforming models of care for patients, service users and the public – for example, developing the NHS App to act as the front door for the NHS, using technology to support care in the home; and creating the right environment for the adoption of innovation.

Joint Digital Policy Unit consists of:

Cyber Security Policy, Compliance and Programme: responsible for setting strategy, standards and policy on cyber across health and social care.

Digital Policy & Programmes: responsible for priority digital policy, strategy and programmes including: AI, data and digital technology policy, social care digitisation,

DHSC Digital, Data & Technology central team.

Job Role

The Deputy Director – Tech Policy, Implementation and Data Analytics sits in Digital Policy and Programmes directorate.

This division is at the heart of developing and implementing policy, enabling teams to drive forward DPU’s key priorities. It responds to
emerging priorities in health technology - picking up often urgent cross-cutting projects,msupporting the implementation of wider programmes, building policy capability across the NHSE’s Transformation Directorate, and carrying out key departmental functions on behalf of DHSC.

The division is at the heart of developing and implementing policy, enabling teams to drive forward DPU’s key priorities.

This is an exciting post, supporting government to delivery on its health objectives by digitally transforming the NHS. We are looking for an experienced and enthusiastic policy professional to lead the Tech Policy division of around 18 people.

Key Responsibilities

As Deputy Director – Tech Policy, Implementation and Data Analytics your key responsibilities will include:

• leading policy of several of the key delivery programmes in the Transformation Directorate, including electronic patient records, leading the division to provide expert policy input and engaging with Ministers;
• engaging with policy teams across the Department and NHSE to ensure that digital health is considered as a key enabler to their strategies and policy delivery, e.g. feeding into the 10-year plan for health and the SR;
• engaging internationally, both bilaterally and via the Global Digital Health Partnership and other multilateral fora, to learn from and work collaboratively with other countries;
• the DPU’s Implementation Unit, an internal consultancy service within the Directorate. It provides policy and implementation expertise to solve and support work on health and social care’s biggest digital and transformation challenges;
• the DPU’s internal data and analytics team – a small team comprising analysts and data scientists.

You will also, of course, play your role in leading the wider DPU as part of a cadre of around 10 other DDs and Band 9s.

Your new company
Your new job as a Construction Client Service Director will be working for a specialist Independent Lloyd's Insurance Broker with offices based around the UK to include the City, Watford and the Southeast who provide, unparallel services to meet client demands and needs. They have more than 100 staff across the offices and are looking to expand that number further. Due to substantial growth within the Construction team a position for a Construction Client Service Director with UK Construction ( CAR) and related risks has arisen.


Your new role
Your new role will be working as Construction Client Service Director based within their London offices will be hybrid working 3 days in the office, (the rest from home) . You will be responsible for fully servicing a book of Construction clients, as well as try to encourage growth plans for your allocated client portfolio by cross selling new and renewal business. Dealing with your clients from inception to completion alongside Account Executives and Account Handlers. Your new role will also include developing and enhancing relationships with key insurers and underwriters and work closely with the other divisions in forging long-term relationships with existing and new clients. This role will also include advising on existing products. This is an all-encompassing Client Director role which is very client centric and will require your Technical and Account management experience to work as part of an established Construction team in looking after your allocated clients and helping to grow the business,

What you'll need to succeed
Your previous experience working as a Senior Construction Account Executive or Client Director with CAR experience will contribute to your success in securing this role. Experience of working to multiple priorities and working across a range of tasks Educated to Good standards ( i.e. A Level or equivalent) or enough experience in a previous role to demonstrate suitable skills and ideally minimum Cert CII qualified.

PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE IN HANDLING UK CONSTRUCTION ( CAR) EXPERIENCE WITHIN AN INSURANCE BROKER OR LLOYD'S BROKER AS AN ACCOUNT EXECUTIVE OR CLIENT DIRECTOR

What you'll get in return
Flexible working options available.
You'll be offered a competitive salary of up to c£80,000 + Bonus and Benefits depending on experience you'll receive support from both directors your colleagues and management.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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[What you will be working on]

• Thought leader in the areas of risk management, business continuity, ops-tech integration and use of technology and AI and apply best/good practices to NCSS.

• Lead the design, development and implementation of strategies, plans and initiatives in risk management, business continuity and leverage technology and AI in NCSS.

• Lead in the engagement and consultation with Divs in NCSS on the continuous review strategies, plans and initiatives in risk management, business continuity and leverage technology and AI in NCSS, to remain relevant and current.

• Lead in the conduct of communications and engagement sessions with staff on risk management, business continuity and use of technology and AI in NCSS, to build awareness and deepen ownership.

• Lead in the building and deepening of risk management, business continuity and use of technology and AI as a work culture in NCSS.

• Lead in the design and co-ordination of delivery of competency-based programmes on risk management, business continuity and use of technology and AI.

• Lead in the regular conduct of table-top exercises and simulation exercises to stretch-test the risk management and business continuity plans including After Action Review Sessions

• Lead in the briefings and engagements with Board, EXCO, SMT and staff on work related to risk management, business continuity and use of technology and AI.

[What we are looking for ]

Competencies:

1.Analytical skills

2.Communications and engagement skills

3.Regulatory knowledge

4.Leadership and influencing skills

5.Strategic thinking skills

Skills & Knowledge:

1.Risk management knowledge

2.Business continuity knowledge

3.Technology and AI knowledge

Experience:

At least 10 years of work experience, with at least 5 years in a Leadership/Managerial position with practical experience in risk management/business continuity.
 

Special Certification(s):

ISO31000 (ERM), ISO22301 (BCMS) will be an added advantage.