Service Care Solutions are currently working on behalf of a local authority in Nottingham for a Finance Technician to join their team.

Location: Nottingham
Working: Hybrid
Salary: £18-£22 (umbrella/ltd)

Job Description:

• To provide an overall finance support/processing service to various clients in a flexible manner, ensuring that an effective, efficient and customer focused service is delivered within required KPI, PI and activity timescales.
• To work as part of a team using an adult care case management system for service users requiring direct payments, provider payments, deferred payments, residential and non-residential assessments.
• To ensure that the advice is interpreted and managed within local policies and national guidance to direct payments, provider payments, deferred payments, residential and non-residential assessments.
• To ensure that complex data management is provided on behalf of the local authority and falls within local policies and national guidance to process and maintain direct payments, provider payments, deferred payments, residential and non-residential
• To manage workload and prioritise tasks effectively and extract data to help support any service user complaints/requests (including SARS or FOI).
• Effectively communicate with outside bodies such as legal service organisations etc.
• To deal with routine correspondence and telephone enquiries of a personal and confidential nature pertaining to service user's financial details and the payments to service providers.
• To deal with daily incoming and outgoing post for the direct payments, provider payments, deferred payments, residential and non-residential assessments teams within agreed timescales and deadlines.
• To work together with your colleagues in reviewing and updating procedures to improve quality and consistency.
• To maintain effective working relationships with Lincolnshire County Council staff, providers of services, service users, and other professionals.
• To maintain computer and manual filing systems.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Childrens Registered Manager

The company is currently seeking a highly motivated and experienced Registered Manager to join their team in Nottingham. The successful candidate will be responsible for managing the daily operations of the company and ensuring that all services are delivered to the highest standards.

Responsibilities

• Manage and supervise staff to ensure the delivery of high-quality care services
• Develop and maintain relationships with clients, families, and stakeholders
• Ensure compliance with relevant legislation, regulations, and policies
• Manage budgets and resources effectively
• Support all staff and childrens as needed
• Lead on the recruitment and selection of staff
• Provide training and development opportunities for staff

Requirements

• Registered Manager with relevant qualifications and experience
• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Knowledge of Childrens Safeguarding
• Ability to work under pressure and meet deadlines
• Good understanding of relevant legislation and regulations
• Experience in managing budgets and resources

Benefits

• Competitive salary and benefits package
• Opportunities for career development and progression
• Supportive and inclusive working environment
• Flexible working arrangements

Apply Now

If you are a highly motivated and experienced Registered Manager looking for a new challenge, please apply now! Please send your CV to macy.robinson@servicecare.org.uk or you can call on 01772208964

Service Manager (Main Car Dealership)
Canterbury, Kent
£35-£40k Basic £60-£65k Achievable OTE
Large dealership Group
Great brand relationship
We are currently recruiting for a driven and experienced Service Manager for our client's main Car dealer site. This position is for a busy and well-established dealer who has recently undergone a massive refit and is now working out of a brand-new dealership.
You will be looking after a tight-knit team, which makes this role Ideal for a first-time service manager. Our ideal candidate would be someone who has worked as a Service Advisor previously and is looking to take the next step to be Service Manager. You will have access to a peer mentor and a highly experienced and helpful senior management team.
We are looking for someone very customer-orientated and someone who is always looking to improve the department. The role will entail looking after a busy workshop to grow the business; this is a very fast-paced and committed department.
The Team:
5 techs
1 Apprentice
2 Service Advisors
1 Driver
The Role:
This is an excellent role where you will oversee, manage and control the day-to-day running of the Service Reception, Service Administration office, MOT Bays, Workshop and Valeting Dept of a busy workshop. Service Advisors, Technicians, Drivers.
We are looking for a candidate who has the energy for this role and has a result-focused attitude with excellent communication skills to deal with staff and the general public.
The successful candidate will be able to push the expectations of the department above standards, and improve hours sold while running a professional and reputable department.
Pay and Benefits:
£35-£40k Basic £60-£65k OTE
Company Car
Progression available for the right candidate.
Company Pension
Please get in touch today for further information.
#LI-PB1

When you join B&Q, you become part of our family. A family full of truly decent people who value each other for who they are and together believe that anyone can improve their home to make life better. You'll work to make millions of customers' home improvement dreams come true, while we do the same for your career goals too.

As a Retailer, or customer advisor, you're expected to give great service and product knowledge to every customer. They understand a wide range of customers' needs and know how to offer the right information. Retailers represent our brand, keep our stock moving and ultimately create the best customer experience.

As an apprentice with B&Q you will experience and learn all the different departments to experience how the store works, you will spend time in all departments shadowing your colleagues.

An example of your 12 months would look like:

-Weeks 1-2 Welcome and induction

-Weeks 3-8 Checkouts and Returns

-Weeks 9-14 Décor and Flooring & Tiling

-Weeks 15-22 Hardware

-Weeks 23-28 Building

-Weeks 29-34 TradePoint

-Weeks 35-42 Outdoor and Seasonal

-Weeks 43-50 Showrooms

-Weeks 51-52 End Point Assessment

Key Responsibilities:

-Practice actively approaching and engaging with customers, demonstrating great conversations, and helping them find what they need.

-Shadow colleagues to understand best practices in customer service and teamwork.

-Learn customer communication types, challenges, and the escalation process.

-Understand the importance of customer feedback and how to use it to improve service and processes.

-Maximize sales by using available tools and systems, ensuring customers have everything for their projects.

-Learn department processes, product availability, and legal compliance to better serve customers and support the store.

What you'll need to succeed:

- A passion for learning and wanting to develop new skills and put into practice what you are learning.

-Be hardworking, looking for variety and a fast-paced working environment, with an opportunity to learn in all areas of the shop floor.

- Be committed to your apprenticeship, completing it, and achieving your qualification.

What your apprenticeship includes:

-A mixture of face to face and virtual catch ups with your learning coach every 4 - 6 weeks

- A mixture of on and off the job training, including workshops and webinars

- Feedback sessions to discuss progress

- Obtain Functional Skills in English and Maths (if you don't already have GCSE)

At B&Q, you will be working towards the Retailer Level 2 Apprenticeship over the course of 18 months.

Customer Relations Supervisor

We are proud to be supporting our prestigious client, situated on the outskirts of Canterbury, with their urgent need for a Customer Relations Supervisor to cover maternity leave on a full-time 9-12 month contract, to start in September.

Salary is c£28,000/annum, with benefits to include company pension, free parking, 22 days annual leave plus bank holidays, staff social events, cycle to work scheme, and more. There are differing shift times, with a half hour for lunch. Shifts are mostly 10am to 6pm, but your working week will usually include two of the later shifts which are 11am to 7pm and 12pm to 8pm - these later shifts can be worked from home if you prefer. Limited public transport so own transport would be better.

You must be passionate about delivering an exceptional customer experience, as well as resolving challenges with finesse. Someone who thrives in a dynamic fast-paced environment and is dedicated to providing first-class customer service with experience in complaints resolution will be highly regarded.

Key to this role is the ability to handle complaints and compensation requests, resolve difficult issues with diplomacy and professionalism, and deal with financial claims. Alongside this you will be jointly supervising a small team, providing leadership and guidance, support and mentorship and will act as an escalation point for staff and customers.

In conclusion, if this Customer Relations Supervisor role sounds like you, please apply now!

• Great communication and teamwork
• Able to supervise a team with positive leadership skills
• Excellent customer service experience, with a bias towards complaints handling
• A high level of organisation and professionalism
• Self-motivated with a positive can-do attitude
• Proven experience in guest relations or customer service roles
• Excellent attention to detail
• Friendly and confident

Plain CVs in Word are preferred for this Customer Relations Supervisor role - thank you.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. s.mcdermott@newappointmentsgroup.co.uk

When you join B&Q, you become part of our family. A family full of truly decent people who value each other for who they are and together believe that anyone can improve their home to make life better. You'll work to make millions of customers' home improvement dreams come true, while we do the same for your career goals too.

As a Retailer, or customer advisor, you're expected to give great service and product knowledge to every customer. They understand a wide range of customers' needs and know how to offer the right information. Retailers represent our brand, keep our stock moving and ultimately create the best customer experience.

As an apprentice with B&Q you will experience and learn all the different departments to experience how the store works, you will spend time in all departments shadowing your colleagues.

An example of your 12 months would look like:

-Weeks 1-2 Welcome and induction

-Weeks 3-8 Checkouts and Returns

-Weeks 9-14 Décor and Flooring & Tiling

-Weeks 15-22 Hardware

-Weeks 23-28 Building

-Weeks 29-34 TradePoint

-Weeks 35-42 Outdoor and Seasonal

-Weeks 43-50 Showrooms

-Weeks 51-52 End Point Assessment

Key Responsibilities:

-Practice actively approaching and engaging with customers, demonstrating great conversations, and helping them find what they need.

-Shadow colleagues to understand best practices in customer service and teamwork.

-Learn customer communication types, challenges, and the escalation process.

-Understand the importance of customer feedback and how to use it to improve service and processes.

-Maximize sales by using available tools and systems, ensuring customers have everything for their projects.

-Learn department processes, product availability, and legal compliance to better serve customers and support the store.

What you'll need to succeed:

- A passion for learning and wanting to develop new skills and put into practice what you are learning.

-Be hardworking, looking for variety and a fast-paced working environment, with an opportunity to learn in all areas of the shop floor.

- Be committed to your apprenticeship, completing it, and achieving your qualification.

What your apprenticeship includes:

-A mixture of face to face and virtual catch ups with your learning coach every 4 - 6 weeks

- A mixture of on and off the job training, including workshops and webinars

- Feedback sessions to discuss progress

- Obtain Functional Skills in English and Maths (if you don't already have GCSE)

At B&Q, you will be working towards the Retailer Level 2 Apprenticeship over the course of 18 months.

Housing Support Worker
Kent (Maidstone, Margate, Chatham)
Monday to Friday, 8:00 AM - 4:00 PM/2 pm -10 pm 1 Saturday a month
3 month contract

The Housing Support Worker is responsible for providing housing-related support to vulnerable individuals, facilitating successful move-on outcomes, and promoting independence. This role involves engaging with service users, delivering effective support plans, and ensuring properties are maintained to a high standard.

Key Responsibilities:

• Engage with referral agencies to generate referrals for the service.
• Plan and deliver effective support and safety plans with service users.
• Ensure properties are adequately equipped, maintained, and furnished.
• Issue correct tenure and support agreements, ensuring compliance from service users.
• Empower and motivate service users to identify and achieve desired outcomes.

Professional & Technical Expertise:

• Maintain regular contact with service users as per service requirements.
• Maximize rent collection and minimize rent arrears in line with targets.
• Report property maintenance issues promptly to maintenance staff.

Organisational Performance and Compliance:

• Conduct initial and regular assessments of service users' needs and risks.
• Contribute towards meeting individual and team performance targets.
• Commit to learning and development to improve practice and support skills.
• Maintain up-to-date records and produce reports as required.
• Keep up-to-date with relevant regulatory requirements and engage in audits.

Qualifications and Experience:

• Previous experience in a housing support role.
• Valid driver's license, own vehicle, and business insurance.
• Enhanced DBS certification for working with adults.
• Strong organizational and communication skills.
• Ability to work independently and engage in lone working situations.

The Package
This is a temporary, Housing Support worker role,40 hours per week for an initial 3 months, covering the recruitment process for a permanent team member, meaning the role could be extended, or become permanent.

Referral Bonus
If this Temporary Housing Support worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Housing Support worker role, please send your CV mickey . stepans @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Housing Support worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.

Housing Support Worker
Canterbury
Monday to Friday, 8:00 AM - 4:00 PM/2 pm -10 pm 1 Saturday a month
3 month contract

The Housing Support Worker is responsible for providing housing-related support to vulnerable individuals, facilitating successful move-on outcomes, and promoting independence. This role involves engaging with service users, delivering effective support plans, and ensuring properties are maintained to a high standard.

Key Responsibilities:

• Engage with referral agencies to generate referrals for the service.
• Plan and deliver effective support and safety plans with service users.
• Ensure properties are adequately equipped, maintained, and furnished.
• Issue correct tenure and support agreements, ensuring compliance from service users.
• Empower and motivate service users to identify and achieve desired outcomes.

Professional & Technical Expertise:

• Maintain regular contact with service users as per service requirements.
• Maximize rent collection and minimize rent arrears in line with targets.
• Report property maintenance issues promptly to maintenance staff.

Organisational Performance and Compliance:

• Conduct initial and regular assessments of service users' needs and risks.
• Contribute towards meeting individual and team performance targets.
• Commit to learning and development to improve practice and support skills.
• Maintain up-to-date records and produce reports as required.
• Keep up-to-date with relevant regulatory requirements and engage in audits.

Qualifications and Experience:

• Previous experience in a housing support role.
• Valid driver's license, own vehicle, and business insurance.
• Enhanced DBS certification for working with adults.
• Strong organizational and communication skills.
• Ability to work independently and engage in lone working situations.

The Package
This is a temporary, Housing Support worker role,40 hours per week for an initial 3 months, covering the recruitment process for a permanent team member, meaning the role could be extended, or become permanent.

Referral Bonus
If this Temporary Housing Support worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Housing Support worker role, please send your CV mickey . stepans @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Housing Support worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.

Salary: £27,300 - £29,400 per annum - starting salary £27,300 per annum
Location: Canterbury, Kent
Hours: 36 per week
Contract Type: Permanent

Do you want to be part of a dynamic and growing organisation that works to promote the safety and well-being of women affected by domestic violence and abuse?

Our Domestic Abuse service provides short-term housing and tenancy-related support to women who have experienced domestic violence and abuse. The service is currently looking for an experienced, enthusiastic and highly motivated Support Officer to join our dynamic team on a permanent basis. This is an exciting opportunity for experienced support officers’ who enjoy a varied role.

You’ll provide invaluable practice and support to women and their children such as advocacy, support and guidance around welfare, housing and legal entitlements as well as supporting women to move to safe and permanent accommodation.

As a Support Officer, you’ll play a key role in delivering quality service and achieving positive outcomes. You’ll be a positive role model and you’ll bring our values to life and share our passion and commitment to always strive to find creative ways to enrich the lives of those we support.

We welcome candidates with experience in the housing and support sector. But we’re also looking for people who may not have this experience but have the qualities and skills we feel would most benefit our customers; professionalism, empathy and understanding, life experience and a desire to develop their knowledge and skills to best support our customers.

A full training package will be provided to new members of our team to help them develop the skills to become a great support officer.

If this sounds like an opportunity for you then please take a look at the full role profile before applying.

Salaries are just the starting point.  Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

Closing Date: Monday 12th August 2024 at midnight.

Interviews will be held on Friday 16th August 2024.

For further details on this vacancy, please click ‘apply’.

Applicants must be able to travel across the region as required.

This post is subject to an Enhanced Adult & Child plus barred list Criminal Record Check.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Proud member of the Disability Confident employer scheme

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade

Gateway, Temporary and Supported Accommodation Manager

Nottingham

Full Time

9-5, Monday to Friday

3 month contract

A local authority in Nottingham is recruiting for a Gateway, Temporary and Supported Accommodation Manager to be responsible for ensuring that the Council's duties in respect to the provision of temporary and emergency accommodation are fulfilled, ensuring that suitable offers of temporary and permanent accommodation are provided for Housing Solutions customers in compliance with homelessness legislation

The Role

The Gateway, Temporary & Supported Accommodation Manager will ensure the Council's responsibilities regarding temporary and emergency accommodation are met. This includes securing suitable housing solutions, managing the Temporary & Supported Accommodation Team, and leading the Homelessness Gateway.

• Operational responsibility for ensuring sufficient temporary accommodation provision, including sourcing emergency options.
• Managing the Temporary & Supported Accommodation Team to comply with homelessness legislation and meet household needs.
• Leading the Homelessness Gateway, securing placements from housing and support providers.
• Working with commissioners to establish targets and outcomes for housing providers, monitoring performance and ensuring effective partnerships.
• Providing advice and assistance on homelessness prevention and leading relevant development projects.

The Candidate

The ideal candidate for this Gateway, Temporary and Supported Accommodation Manager role will will have a strong background in service leadership within a complex organisation, with a focus on delivering outcomes and continuous improvement.

• Experience in leading high-performing teams and empowering others.
• Proven ability to drive change and innovate service delivery models.
• Strong collaborative skills, with evidence of successful partnerships across different sectors.
• Commitment to Equality, Diversity, and Inclusion, with a track record of delivering inclusive services.

The Contract

• Working Hours: 35 hours per week, Monday to Friday, 9am to 5pm
• Contract Length: 24th June 2024 to 15th September 2024

Referral Bonus

If this Gateway, Temporary and Supported Accommodation Manager role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.

If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply

If you are interested in this Gateway, Temporary and Supported Accommodation Manager role, please send your CV lee . mcmillan @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.

Also, if this Gateway, Temporary and Supported Accommodation Manager role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.

Excellent opportunity for a Service Advisor to join a well-established and reputable dealership based in Canterbury

As the first point of contact for all aftersales customers, a helpful and welcoming manner ensures a good first impression. Whilst the day gets busier, you will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly and accurately.

Working collaboratively in a small but efficient team, you will be handling a multitude of tasks throughout the day with professionalism and diligence.

Service Advisor duties include:

• Working face-to-face with customers within the Retailer
• Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
• Estimating time and costs associated with vehicle services and repairs.
• Being involved with interpreting initial client concerns and liaising with the vehicle technicians
• Liaising with clients and keeping them updated of any additional work that may be required.
• Tracking client’s vehicles through the workshop during service and repair.
• Advising clients on how to solve problems with their vehicles.

Continuing to build a strong rapport with our existing and loyal customer base, you will also provide an exceptional customer experience for customers who are new to our business.

Skills Required:

Experience in this role is not essential as full training will be given. You will need to be able to listen carefully to instructions, whilst taking constructive criticism in a positive light, showing an eagerness to learn. You will need the ability to ask questions, be self-motivated and have a keen eye for detail.

Utilising your strong communication skills, you work with determination to not only meet, but exceed, departmental targets in sales and customer care. Delivering a consistently high standard of customer service is your highest priority throughout each day, in person, via email and over the phone, taking incoming calls promptly and making outgoing calls effectively.

You will be computer literate, with the ability to learn new software and programmes. Your strengths will include numeracy and literacy and you must have a clean driver’s licence.

As a small but hardworking team, we emphasise the need for the right attitude when applying for this role. If you are keen to learn, utilise your time at work productively and enjoy working collaboratively with others, we look forward to receiving your application.

Working hours are Monday - Friday, 8am - 6pm, plus first Saturday of the month 8am - 2pm.

Company Benefits:

• Salary from £11.44 per hour plus monthly bonus
• 32 days annual holiday pro rata (includes 8 bank holiday days)
• Welcome pack & company induction.
• Discounted servicing & parts across the Group
• Annual staff social events
• Company Summer Ball (held every 2 years)
• State of art working environment

The company celebrated its 120th anniversary, as a family-owned & operated business. They pride themselves on customer service, and with over 100 years of experience, they know the level of service customers expect to receive from a trusted family dealership.

They combine traditional values of the past, with the cars of today.

With pay plans that reward you and a management team that will support you throughout, this is a great opportunity for an ambitious candidate. If you are looking to join a welcoming, high performing team please send your CV with a covering letter now.

Helpdesk and Switchboard Operators are outgoing, customer focussed people that provide a critical service to all callers to 2Gether and the Trust (EKHUFT). They are part of a central point of contact that provides an efficient, tailored and courteous first line support service to patients, members of the public and staff.

Previous call handling experience and good IT skills would be an advantage.



This is a full time role, 37.5 hours per week. Due to service requirements operating a 24/7 rota, some degree of flexibility is required.



If you are looking for a rewarding and busy role, whereby you will be a vital part of the hospital team, showing excellent communication skills, initiative and self-motivation in your work, apply today for consideration.



· Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers

· Strong affinity with IT systems and ability to manage systems to ensure timely delivery of service requirements

· Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc

· Proactively monitor systems that manage work flow to different teams within 2gether and match with the right team or operative when required.







Why work with us?
• Generous annual leave allowance plus the opportunity to buy or sell leave
• Company Pension
• Onsite childcare facilities
• Cycle to Work Scheme
• Employee Assistant Programme with Health Assured



We offer discounts and savings that make a difference to you including:
• Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
• Subsidised bus pass
• Health and beauty, gifts, toys, fashion and entertainment
• Training and development opportunities including BICS and functional skills training





Social values are at the core of 2Gether Support Solutions. We welcome applications from all backgrounds to encourage a diverse and inclusive workforce.









Please see attached job description for full range of job duties.


This advert closes on Wednesday 29 May 2024

Helpdesk and Switchboard Operators are outgoing, customer focussed people that provide a critical service to all callers to 2Gether and the Trust (EKHUFT). They are part of a central point of contact that provides an efficient, tailored and courteous first line support service to patients, members of the public and staff.

Previous call handling experience and good IT skills would be an advantage.



This is a full time role, 37.5 hours per week. Due to service requirements operating a 24/7 rota, some degree of flexibility is required.



If you are looking for a rewarding and busy role, whereby you will be a vital part of the hospital team, showing excellent communication skills, initiative and self-motivation in your work, apply today for consideration.



· Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers

· Strong affinity with IT systems and ability to manage systems to ensure timely delivery of service requirements

· Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc

· Proactively monitor systems that manage work flow to different teams within 2gether and match with the right team or operative when required.







Why work with us?
• Generous annual leave allowance plus the opportunity to buy or sell leave
• Company Pension
• Onsite childcare facilities
• Cycle to Work Scheme
• Employee Assistant Programme with Health Assured



We offer discounts and savings that make a difference to you including:
• Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
• Subsidised bus pass
• Health and beauty, gifts, toys, fashion and entertainment
• Training and development opportunities including BICS and functional skills training





Social values are at the core of 2Gether Support Solutions. We welcome applications from all backgrounds to encourage a diverse and inclusive workforce.









Please see attached job description for full range of job duties.


This advert closes on Wednesday 22 May 2024