Total 113 customer service job vacancies in Champaign, Illinois

The Marion VA Health Care System is actively recruiting a full-time Registered Nurse, Informatics Service Program Manager within Informatics Service located in Marion, IL. This position reports directly to the Associate Director of Patient Care Services (ADPCS) and is responsible for the Informatic Service across the Marion VA Health Care System.

The incumbent is the designated first-line supervisory authority and is responsible and accountable for the operations of the Informatic Service.

The incumbent exercises leadership in the assessment, planning, implementation, evaluation, and sustainment of hardware and software applications integrated with the electronic health record (EHR) and associated programs/applications.

The incumbent collaborates with the Chief Health Informatics Officer and with interdisciplinary team members, including other program and service leaders at the facility and network. They work closely to establish and maintain effective relationships with all levels of Veteran Affairs (VA) staff nationwide.

The incumbent is responsible for the documented outcomes at the program or service level. Program or service level outcomes must be broad and complex and can be demonstrated at any organizational level within a facility, Veterans Integrated Services Network (VISN), or Veterans Affairs Central Office (VACO), illustrating performance and leadership that benefit the facility.

PLEASE NOTE: These positions require Basic Life Support (BLS) certification. If selected, Applicants will provide proof of current certifications prior to employment. Only BLS certification which included Automated External Defibrillator (AED) obtained from either the American Heart Association (AHA) or the Military Treatment Training Network (MTN) will be accepted.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding Federal holidays
Telework: Available (Ad hoc as needed to meet the needs of the service)
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

WHAT IS THE TS- TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - CARE-Customer Assistance, Relationship and Education; OPERATIONS SECT-BLOOMINGTON.

The following are the duties of this position at the full working level.

• Identifies potential and actual problems, probable causes; researches specific issues, gathers pertinent statistics or information, reports findings and may recommend corrective action for the full scope of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems.
• Randomly verifies completeness of specific sets of controls, accuracy of procedures, and timeliness and effectiveness of actions.
• Revises procedures, controls, etc., as indicated by studies or assigned by analyst.
• Prepares memoranda, reports, and charts showing findings or recommendations.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education


The following are the duties of this position at the full working level.

• Leading the implementation of security programs designed to anticipate, assess, and minimize system vulnerabilities, coordinating the implementation of security programs across platforms (Tier I, II and III) and establishing vulnerability reporting criteria.

• Reviewing proposed new systems, networks, and software designs for potential security risks, recommending mitigation or countermeasures, and resolving integration issues related to the implementation of new systems within the existing infrastructure.

• Assessing new systems design methodologies to improve software quality, accurately representing customer requirements, effectively measuring software development risk, presenting recommendations for adoption of new methodologies to senior management officials, and leading implementation.

• Investigating, evaluating and selecting tools and methods for improving productivity and software quality throughout the life cycle, assessing the feasibility of adopting new software design technologies within the current systems environment, and developing best practices guides for use by other applications software specialists.

• Providing authoritative advice to other specialists in areas such as disaster recovery, capacity planning, applications development, hardware strategy, and operating systems security, and developing and implementing agency guidelines.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education. Distribution - Correspondence Production Services - Operations - Bloomington, IL

The following are the duties of this position at the full working level.

• Plans, schedules, and controls the processing of tax data on major corporate and departmental computer systems.
• Analyzes and evaluates requirements for computer processing by identifying work flow and sequence equipment and capacity requirements, and job interrelationships.
• Reviews system reports and logs to identify scheduling conflicts, processing problems, or job failures and determines corrective action. Ensures correct restoration of data files and data bases at the proper restart point.
• Receives program additions, deletions and changes from programmers and various external sources. Evaluates systems change requests to determine modifications to existing set-ups, schedules, run streams, and dependencies with other systems and programs.
• May serve as OJT or formal classroom instructor.
• Performs other duties as assigned.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
TAXPAYER SERVICES CUSTOMER ASSISTANCE, RELATIONSHIP AND EDUCATION
Distribution - National Distribution Center - Fulfillment and Logistics

The following are the duties of this position at the full working level.

• Loads and unloads trucks, carts, other conveyances or pallets loaded with forms, supplies and other products. Moves, packs, unpacks, sorts, segregates, arranges, stacks, piles or relocates a large variety of packages and other items. Cartons loaded, unloaded, or moved weigh up to 50 pounds.
• Moves and assembles furniture and equipment manually, using dollies or using manual or electric pallet lifters. Performs minor maintenance and repairs on office furniture and equipment using common hand and power tools.
• Follows appropriate procedures when moving stock to maintain accountability of Government-provided published products. Receives stock movement orders through paper orders, automated and radio frequency devices. Identifies the location of required items using computer locator system or RF equipment. Pulls stock using appropriate equipment and delivers it to specified locations. Appropriately completes inventory tracking information. Returns full cartons of undeliverable products to stock; restocks other items as directed.
• Follows appropriate procedures for receipt, inspection, acceptance, handling, storage, fulfillment, shipping and disposal of security, serially numbered, and Official Use Only published products.
• Takes inventories of quantities of specific forms by counting boxes or pallets as requested. Verifies physical inventory accuracy against inventory records and reconciles differences in Inventory and Distribution System.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education

The following are the duties of this position at the full working level.

• Plans, schedules, and controls the processing of tax data on major corporate and departmental computer systems.
• Analyzes and evaluates requirements for computer processing by identifying work flow and sequence equipment and capacity requirements, and job interrelationships.
• Reviews system reports and logs to identify scheduling conflicts, processing problems, or job failures and determines corrective action. Ensures correct restoration of data files and data bases at the proper restart point.
• Receives program additions, deletions and changes from programmers and various external sources. Evaluates systems change requests to determine modifications to existing set-ups, schedules, run streams, and dependencies with other systems and programs.
• May serve as OJT or formal classroom instructor.
• Performs other duties as assigned.

This position is located in the Public Buildings Service, Real Estate Division (RED). This division manages the acquisition of leased space – and the renovation of existing leased and federal space – to support customer agency real estate needs.

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area: Chicago, IL; Springfield, IL; Indianapolis, IN; Milwaukee, WI; Detroit, MI; Battle Creek, MI; Grand Rapids, MI; Cincinnati, OH; Cleveland, OH; Columbus, OH; Minneapolis, MN; St. Paul, MN and Fort Snelling, MN.  You will be expected to report to a specific GSA duty location at least one or more days a pay period depending upon the terms of the agency’s telework policy.

Duties include, but are not limited to:

• Serves as an expert in project management and serves as the primary point of contact in developing and maintaining Division project management policy, practice, and training regimens. This includes developing and maintaining policy and training documents by staying abreast of Public Buildings Service (PBS), Regional, and Division project management dynamics in both leased and federal space.
• Serves as a knowledge expert/resource to all Project Management Branches and Division staff overall as required on all aspects of project management, developing and providing guidance, one-to-one guidance if requested, formal and informal training or briefings or other information sharing in this program area.
• Identifies project management innovations, precedent-setting projects or new training (within and outside of the Federal Government) in the field that would help grow project management within the Great Lakes Region.
• Engages in helping to resolve questions of project management policy and practice, attending various project or program discussions to offer project management policy and practice guidance or evaluating proposed courses of action to keep projects in line with Public Buildings Services (PBS) and Division policy and practices. 
• Responsible for liaising with, organizing, leading, and facilitating the Division senior or Expert and Supervisory Project Managers as a Project Management Council, in parity and concert with the Lease Contracting Officer (LCO) Council in order to help ensure project management and lease procurement policy, practice and training are coordinated and harmonized to the maximum extent possible across the project delivery spectrum.

Major duties include, but are not limited to the following:

• Manages project assignments in accordance with client requirements and ensures that all products and services are delivered on schedule and within budget.
• Works on the administration and management of the entire project, including project financial management. Provides responsive and targeted technical advice and guidance that takes into account the client needs and financial capacity.
• Develops accurate government requirements, measurable performance standards, and manages project life-cycle activities to ensure that intended outcomes are achieved.
• Collaborates with clients to define needs, research and analyze solution options, and provide other client- facing project management support as needed.

WHAT IS THE TS- TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - CARE-Customer Assistance, Relationship and Education; OPERATIONS SECT-BLOOMINGTON.

The following are the duties of this position at the full working level.

• Identifies potential and actual problems, probable causes; researches specific issues, gathers pertinent statistics or information, reports findings and may recommend corrective action for the full scope of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems.
• Randomly verifies completeness of specific sets of controls, accuracy of procedures, and timeliness and effectiveness of actions.
• Revises procedures, controls, etc., as indicated by studies or assigned by analyst.
• Prepares memoranda, reports, and charts showing findings or recommendations.

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Executive Director Case Advocacy (EDCA)

The following are the duties of this position at the full working level.

• Communicates TAS mission, vision, strategic plan, and values to team members and ensures the integration of all the team's goals, objectives, strategies, work plans, and work products and services.
• Elevates procedural/policy issues and provides technical recommendations through TAS Systemic Advocacy leadership channels to identify taxpayer issue trends and improve case processing methods.
• Articulates work assignments, projects, problem areas, significant issues, deadlines, and time frames for completion to the team. Leads the team in identifying, distributing, and balancing workload among employees in accordance with skill level in coordination with the manager and suggesting adjustments in the workload to ensure timely completion of the case work. Ensures that each team member has an integral role in achieving the final team product.
• Serves as a classroom instructor, On-The-Job Instructor and coach as well as Subject Matter Expert as needed in development of training material and training classes. Works with each employee to develop individual technical training plans and tailor existing training to meet the needs of the group or the individual. Applies creativity in exploring different training methods and coordinates all training in the group with other groups and offices as needed.
• Performs individual reviews and provides feedback to employees on accuracy, timeliness, advocacy and professionalism and coach employees on advocacy and resolving a case or cases accurately and efficiently. Such reviews may include but are not limited to, early intervention reviews, OAR reviews, 100 day case reviews, OJI reviews, inventory management reviews, and pre-closure reviews. Case guidance is documented on TAMIS.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
TAXPAYER SERVICES CUSTOMER ASSISTANCE, RELATIONSHIP AND EDUCATION

The following are the duties of this position at the full working level.

• Loads and unloads trucks, carts, other conveyances or pallets loaded with forms, supplies and other products. Moves, packs, unpacks, sorts, segregates, arranges, stacks, piles or relocates a large variety of packages and other items. Cartons loaded, unloaded, or moved weigh up to 50 pounds.
• Moves and assembles furniture and equipment manually, using dollies or using manual or electric pallet lifters. Performs minor maintenance and repairs on office furniture and equipment using common hand and power tools.
• Follows appropriate procedures when moving stock to maintain accountability of Government-provided published products. Receives stock movement orders through paper orders, automated and radio frequency devices. Identifies the location of required items using computer locator system or RF equipment. Pulls stock using appropriate equipment and delivers it to specified locations. Appropriately completes inventory tracking information. Returns full cartons of undeliverable products to stock; restocks other items as directed.
• Follows appropriate procedures for receipt, inspection, acceptance, handling, storage, fulfillment, shipping and disposal of security, serially numbered, and Official Use Only published products.
• Takes inventories of quantities of specific forms by counting boxes or pallets as requested. Verifies physical inventory accuracy against inventory records and reconciles differences in Inventory and Distribution System.

• Responsible for overall management of agricultural resources, the formulation and implementation of soil and water conservation plans for customers , and providing guidance and assistance to the landowner to implement their selected alternatives.
• Informs and educates the landowner of conservation technical assistance and financial assistance to consider for conservation system and practice implementation.
• Executes oversight, management and administration for all farm bill programs in accordance with the Conservation Program Manual.
• Independently provides leadership with conservation planning of natural resources and other activities in cooperation with the Conservation District, tribes, local, state, and federal conservation partners to address resource concerns.
• Leads a coordinated interagency delivery of conservation assistance to private landowners and others to sustain the health, diversity and productivity of the state's natural resources.
• Partners with the state conservation partnership to provide long-term commitment to the local, state and federal government conservation delivery system to help private landowners, communities and others conserve natural resources within the state.
• Responsible for supervision of federal employees located in multiple field office(s) and liaison between state and district employees. Reviews work of subordinates. Sets performance standards and evaluates performance for subordinates.

• Responsible for overall management of agricultural resources, the formulation and implementation of soil and water conservation plans for customers , and providing guidance and assistance to the landowner to implement their selected alternatives.
• Informs and educates the landowner of conservation technical assistance and financial assistance to consider for conservation system and practice implementation.
• Executes oversight, management and administration for all farm bill programs in accordance with the Conservation Program Manual.
• Independently provides leadership with conservation planning of natural resources and other activities in cooperation with the Conservation District, tribes, local, state, and federal conservation partners to address resource concerns.
• Leads a coordinated interagency delivery of conservation assistance to private landowners and others to sustain the health, diversity and productivity of the state's natural resources.
• Partners with the state conservation partnership to provide long-term commitment to the local, state and federal government conservation delivery system to help private landowners, communities and others conserve natural resources within the state.
• Responsible for supervision of federal employees located in multiple field office(s) and liaison between state and district employees. Reviews work of subordinates. Sets performance standards and evaluates performance for subordinates.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education- Distribution - Correspondence Production Services - Operations - Bloomington, IL

The following are the duties of this position at the full working level.

• Plans, schedules, and controls the processing of tax data on major corporate and departmental computer systems.
• Analyzes and evaluates requirements for computer processing by identifying work flow and sequence equipment and capacity requirements, and job interrelationships.
• Reviews system reports and logs to identify scheduling conflicts, processing problems, or job failures and determines corrective action. Ensures correct restoration of data files and data bases at the proper restart point.
• Receives program additions, deletions and changes from programmers and various external sources. Evaluates systems change requests to determine modifications to existing set-ups, schedules, run streams, and dependencies with other systems and programs.
• May serve as OJT or formal classroom instructor.
• Performs other duties as assigned.

WHAT IS THE TS - NON SERVICE CENTERDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education - Distribution - Correspondence Production Services - Operations - Bloomington

The following are the duties of this position at the full working level.

• Activates, monitors, and controls job distribution and resource allocation for special processing requirements to link internal operating systems and utility programs with application programs, peripheral equipment, teleprocessing and input/output channels.
• Monitors systems status and performance, observes and responds to system messages, and defines, isolates, and resolves a wide range of common equipment and operating problems, failures and malfunctions. Assists in developing new or revised operating procedures.
• Run and monitor test programs to identify problems or potential for obvious problems such as memory overload. Corrects or adjusts priorities and work flow by reconfiguring equipment.
• Performs other duties as assigned.