Total 63 customer service job vacancies in Dunstable, Bedfordshire, LU5 4TP

Customer Team Member
Location: 85-87 Bedford Street, Barton le Clay, Barton, MK45 4LL
Pay: £12.00 per hour
Contract: 39 hours per week + regular overtime, permanent, full time
Working pattern: Tuesday - Saturday 6:00am to 2:30pm, This role will also include working in our in store bakery.



Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.


We're looking for Customer Team Members to join our team at Co-op.


When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.


What you'll do
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!

This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts

Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.



As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

JOB TITLE: Customer Support

SALARY: £23,500

LOCATIONS: Luton and covering our friendly Dunstable and Stevenage branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!."

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Are you an experienced Field Service Engineer seeking a new opportunity?

Our superb client is seeking an experienced Field Service Engineer to join them on a permanent basis to be based in Leighton Buzzard travelling to customer sites across the region working core hours of 8.00am - 4.30pm Monday to Friday. Any work conducted outside of these hours will be payable as overtime.

Responsibilities

To be considered for the role of Field Service Engineer, you will have:-

Previous and recent service engineering and maintenance experience working on construction machinery / plant machinery, HGV or agricultural machinery.
You will carry out plant machinery diagnostics
Servicing and repairing in a customer facing site visit based role.

Skills required

As Field Service Engineer, you will be:-

A strong ambassador for your employer
You will need to be experienced in hydraulic systems, axles, manual transmission and power shift, working on cam-bus electrical systems and working on relevant machinery as detailed.
Will build strong business relationships with your customer
Promoting a professional company image at all times
Meeting and exceeding customer expectations.
You will hold NVQ Level 2, 3 or an equivalent qualification and will have proven relevant plant industry servicing and maintenance experience within construction, HGV, agricultural machinery.
You will have a full UK driving licence.

Benefits

This position offers the chance to join a superb well respected organisation who offer further progression, training and development, excellent benefits and job satisfaction.
Basic salary is from £32,000 - £40,000 depending of level of experience and there is a chance to work additional hours where you will receive overtime pay, taking your salary to a generous OTE level, plus a tooling allowance. 22 days paid annual leave rising with length of service plus bank holiday, company pension, discounted products, employee perks and benefits, company uniform, career development and much, much more

Please apply with your CV and details of your salary expectations.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

Service Advisor vacancy - Bedford

Location: Bedford
Salary: £26,000 - £30,000 basic, £38,000 OTE.
Working hours: Monday to Friday 8am - 6pm, 1 in 3 Saturdays from 8:30am - 1pm.

We are recruiting for a Service Advisor for our client's showroom in Bedford.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art showroom, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days holiday plus bank holidays
• Discounted shopping, gym and dining benefits
• Competitive bonus structures

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Requirements:

• Must have previous experience as a Service Advisor
• Experience with Kerridge desirable but not essential
• Possess a flexible approach and a positive attitude
• Have commitment to achieving complete customer satisfaction

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC18873

Resourcer: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Your new company
Hays is working with a leading construction organisation committed to creating high-quality homes and providing exceptional customer service. The organisation offers a supportive and dynamic work environment, along with a comprehensive benefits package that includes a bonus scheme, pension, life assurance, and various employee discounts.
Your new role

As a Customer Service Coordinator, you will play a crucial role in ensuring customer satisfaction by managing and resolving defects in a timely manner. You will build and maintain relationships with key stakeholders, promote cost control and recovery, and act as an ambassador for the company at corporate and handover events. Your responsibilities will include overseeing defect inspections, specifying remedial works, supervising subcontractors, and maintaining accurate documentation.
What you'll need to succeed

• Previous experience in a similar role.
• Strong technical knowledge of house building, including electrical and plumbing systems.
• Excellent interpersonal and negotiation skills.
• The ability to stay calm and professional when handling customer complaints.
• Strong organisational and analytical skills.
• Self-motivation and the ability to work independently.
• Proficient with Microsoft Excel and Word.
  
  What you'll get in return

• 26 days of holiday plus bank holidays.
• A bonus scheme and holiday buy scheme.
• Access to the Green Car Scheme and company pension scheme.
• Life assurance and employee discounts on new homes.
• Access to a retail discount portal and Employee Assistance Programme.
• 24/7 GP access and family-friendly policies.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The position being recruited for is a Field Service Engineer CV, on a permanent full-time contract, this role will be homebased and customer site based. Candidates need to be based in and around the Luton area north of the M25, this would allow good support to the Oxford area and also Norwich amongst other locations.

We require someone not only based in the area above but from a HGV and Bus background, this role is not for anyone that's is car technician or from an industrial, Marine background etc, you will need to have Bus and HGV experience, we are also looking for someone experienced not someone with less than a years' worth of experience and experience being in the field.

Core responsibilities

• Field Service support- Commercial Vehicles Division, Electric Drive and Diwa bus transmission systems
• Carry out diagnostics and repairs at customer and 3 party sites.
• Carry out major unit exchanges at above
• Support to OEMs as
• Support with new product introductions
• Support sales team in CV department to increase awareness of product performance, share field service opportunities and drive growth.
• Provide technical support and advice to sales colleagues where appropriate.
• Develop and maintain good working relationships with customers and their representatives.
• Liaise with Health & Safety and Field Service Managers on any issues arising from the day-to- day tasks.
• Work with customers to minimise downtime of
• Adhere to all H&S and Environmental
• Always work safely and professionally, in accordance with the relevant documentation
• Carry out work at workshop facilities as required.
• Complete all paperwork once assignment is finished and submit as soon as practical.
• Complete engineering reports in a timely manner
• Manage expenses
• Monitor and control stock levels within individual's
• Maintain company vehicle in accordance with company policy.
• Carry out stock takes in line with annual
• Share product knowledge with colleagues where possible
• Working unsociable hours may arise to meet the requirements of the business.
• Work reasonable additional hours to meet business needs.
• Use reporting procedures to feedback quality related issues noted during the work
• Ensure all assigned training within PEP and iHasco are kept up to date.
• Undertake product specific training when
• Always represent in a positive and professional manner.

Professional Experience & Education

• Completed engineering apprenticeship as minimum, level 5 qualification or higher preferred.
• Background in field services and engineering
• Experience with electric vehicles
• Excellent diagnostic capabilities
• Good IT skills
• Full UK driving license.

New Employees must pass a Drugs and Alcohol related Medical upon starting within the Company.

Package Details: -

• Permanent Contract
• Company Vehicle
• Monday - Thursday, 8am to 17pm, Friday 8am - 15:30pm a 41-hour working week.
• £50k - £60k (dependent on experience)
• Annual Bonus (pro rata on year of joining)
• 20 days holiday (pro rata on joining)
• Pensions 3% EE and 6% ER
• Life Assurance
• Salary/Bonus Sacrifice
• Private Health Care
• Dental Health Care
• Cycle to work scheme.

We have a great opportunity for a Customer Service Advisor to join our team at our Operation Centre in Sandy.

They are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What we need from you:

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Monday to Friday working
• 23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to you
• A further paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• The ability to purchase shares in a successful global company at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities.

If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you!

You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage.

Please ensure that your application relates to the essential criteria in the person specification.

Every day is different as an ACA and you could really make a difference to our patients.



The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork.

You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.

You need a full UK manual car driving licence, with one years driving experience.
(Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only.)

Your role with EEAST PTS would start with a3 week paid training course(Monday – Friday). The training involves clinical training to be a ‘First Person on Scene’, patient transport driver training, and a full uniform is provided.

During the training course it is your responsibility to attend in full, on each day. Accommodation and travel expenses will not be provided so you will need to consider the costs and travel expense of attending these venues (usually Welwyn Garden City & Barton Mills).

You MUST be able to commit to undertaking the training course as outlined above.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Tuesday 22 Oct 2024

Customer Team Member
Location: 85-87 Bedford Street, Barton le Clay, Barton, MK45 4LL
Pay: £12.00 per hour
Contract: 39 hours per week + regular overtime, permanent, full time
Working pattern: 6am to 2:30pm, Tuesday - Saturday. This role will also include working in our in-store bakery



Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.


We're looking for Customer Team Members to join our team at Co-op.


When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.


What you'll do
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!

This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts

Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.



As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We have a new opportunity for a Band 5 Community nurse to join an NHS community team based in Luton.

You will be working as part of a community nursing team covering hours between 08:00 - 20:00, 7 days per week. Long or short days are available. You will be covering patient care for conditions such as diabetes, administering medication, catheterisation, palliative care, compression bandaging, wound management and pressure ulcer care.

To be considered for this role, you must have NMC registration and be a qualified registered General Nurse.

Duties will include:

Catheter care
Palliative care/symptom control
Verification of expected death
Falls support
Holistic assessment
Urgent wound care
Medication administration
SystmOne knowledge

If you are interested in this opportunity, please respond to this advert with your CV.

We offer a £150 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

We also have £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

Pay rate: £26-£27 ltd per hour

The benefits of working with Service Care Solutions:

- DBS disclosures provided via fast track online services free of charge

- 3 weekly payroll runs

- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Building Surveyor

Permanent Role £65k to £75k

Shefford

About the role

The Housing Property Team are responsible for delivering core business functions to a multi-million-pound Housing Service providing a systematic approach to the governance of property (maintenance, investment and health and safety) including the realisation of value from the housing property asset (whole life cycle costs).

Responsibilities

• This role is to inspect, and project manage the rectification of properties. You will carry out inspections of homes to prioritise repairs (major/minor), adaptation and improvement work. As part of this Housing Surveyor role, you will be responsible for; The health, safety, and condition of council owned dwellings by identification through inspection of void properties, and analysis of defects leading to project managing cost effective works to time, quality and budget. The planning, preparation, procurement, delivery and management of revenue and capital works programmes to time, budget and quality from inception to completion.
• Management, administration, procurement and supervision of contractors delivering inspection, risk assessment, renovation, servicing and maintenance to council owned property. Taking part as required in emergency planning. Carrying out surveys and inspections of council owned property to diagnose repair defects and order effective remedial works. Prepare strategies, reports, and feasibility studies into specific related subjects. Occasional desktop diagnosis of customer repair enquiries offering effective remedial works to reduce the number of site inspections of council owned property completed by colleagues.
• Working with CBC's Contractors, placing orders for remedial works to void properties, managing the works & monitoring from start to completion, revenue and capital budget monitoring, attending contractor meetings and occasionally supporting other teams with surveying tasks.
• The role will be to ensure that on site delivery standards are high; achieving value for money and customer satisfaction and will involve extensive liaison with external contractors including budget management, design, agreement of specifications, procurement, contract administration, financial monitoring, Stock Condition / HHSRS surveys, building pathology and interaction with tenants and leaseholders.
• You will be HND or degree qualified, or, alternatively have relevant experience in an appropriate profession. You will have some experience of manging capital and revenue works ideally in a social housing environment, with an understanding of housing, procurement, project management and budget management.
• The ideal person would be able to manage their own workloads, often to defined timescales, on a range of projects. This is your chance to find your own personal greatness in this role where you will take the lead on the design, procurement and administration of various projects, refurbishment, responsive repairs and cyclical maintenance on behalf of Central Bedfordshire Council's Housing Property team.
• The Housing Property Team delivers a wide range of services to our residents, by ensuring that appropriate investment is undertaken on our tenant's homes, ensuring they have a home fit for purpose for the future.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967 for further information regarding the role.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Technical Service Chemist required, based in Bedfordshire on a permanent basis. Requiring proven industrial experience providing technical service to customers and laboratory testing. Recent Chemistry graduates will also be considered.

Title: Technical Service Chemist

Location: Bedfordshire

Salary: £30,000 - £37,000 (dependent on experience)

Employment Term: Permanent

SRG are working with a multinational company who specialise in the creation of speciality chemicals for a range of markets. They are now looking to add a Technical Service Chemist to their Fuel Additives Technical Service Team on a permanent basis, based at their site in Bedfordshire. This role will include testing the application of fuel additive products, providing technical support to customers and supporting in technical service projects. Candidates with proven industrial experience of laboratory testing and providing technical service are encouraged to apply, although recent Chemistry graduates will be considered.

Benefits: A technical role in a highly respected, multi-national company, with significant intellectual property potential and commercial impact. 37.5 hours, Mon-Fri, flexible working hours. Excellent company pension, private healthcare and 25 days holiday plus 8 statutory bank holidays. Potential for a bonus also.

Role / Description

• Providing technical support related to the application of refinery fuel additives.
• Executing technical service projects and providing data to support the business in a timely fashion under direction and priority.
• Responsible for maintenance and calibration of test equipment.
• Undertaking testing according to standard industry methods, to support fuel additive application.
• Communicate and report technical information to the technical and sales team, as well as external customers in a clear and concise manner.
• Potential to undertake customer visits to support and conduct trials as required.
• Conducting tests and collating technical response as required in support of customer tenders.
• Maintaining laboratory areas safe and tidy according to local standards and carry out and risk assessments as appropriate.

Requirements

• Degree in Chemistry (or similar)
• Proven industrial experience of laboratory testing and providing technical service
• Strong communication sills

SRG is the UK's number one recruitment company specialising in the scientific, engineering, clinical, pharmaceutical, food/FMCG, energy & renewables, biotech, chemical and medical device sectors.

As scientists ourselves, our specialist sector knowledge and our passion are second to none. It's this combination that makes us different. We're committed to providing outstanding temporary, contract and permanent career opportunities of all levels for our candidates and a comprehensive range of expert strategic recruitment services for our clients.

If you would like to apply for this position, please use the link provided. Alternatively please email a copy of your CV to For more information regarding this position or any others, please call Chris on 0161 526 1898.

If you have a scientific background and this position is not relevant / suitable for you, please feel free to get in touch or visit www.srgtalent.co.uk to view our other vacancies.

Keywords: Technical Service Chemist, Analysis, Analytical Chemistry, Analysing Chemicals, Petrochemicals, Oils, Fuels, Oilfield, Chemist, Chemistry, Corrosion Testing, Scale Testing, Viscosity, Density, Wet Chemistry, Physical Properties, Fuel Additives, Customer Support, Technical Support, Commercial, Customers

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Bedford Borough Council are currently recruiting for Social Worker's to join their Permanency Team.

+ £4,000 welcome payment and £2,000 retention payment

About the role:

• To carry a workload reflecting increasing complexity, risk, uncertainty and challenge, in line with the capability of a Social Worker with a minimum of one year's post qualification experience in a social work role. Regular supervision will be in accordance with the departmental supervision policy.
• To work within relevant current legislation and the procedural framework of Bedford Borough Council (the Council).
• To work collaboratively with children, young people and families/carers to assess their needs and plan and deliver services in accordance with the social work team's service area.

MAIN DUTIES AND RESPONSIBILITIES:

• Work in partnership with children, young people and families/carers and, through building effective

relationships, to elicit their needs and views and promote participation in decision making.

• Undertake assessments in accordance with statutory/regulatory and operational standards, policy, and procedures for the service and in the context of assessing risk to children and young people.
• Plan, implement and review a range of interventions for children, young people and families/carers in accordance with statutory/regulatory and operational standards, policy and procedures for the service.
• Manage a workload independently, seeking support and suggesting solutions for workload difficulties.
• Make pro-active use of supervision to support effective practice, reflection and career development and to meet the objectives of Performance Development Reviews.
• Maintain accurate, up to date records safely and confidentially in accordance with the Council's policies and procedures. Produce succinct, well-structured records and reports, clearly recording and reporting analysis and judgements.
• Pro-actively engage with colleagues and a range of organisations to identify, assess, plan for and support the needs of children, young people and families/carers in order to promote positive change and independence, whilst demonstrating confident and effective judgement about risk to children and young people.
• Carry out all duties in accordance with the Council's Equal Opportunities Policy and other policies designed to protect employees and service users from harassment. It is the duty of the post-holder not to act in an oppressive or discriminatory manner towards employees or service users. The post-holder should respond to such practice or behaviour by challenging or reporting it.
• Meet the requirements of the Professional Capabilities Framework, Social Worker level, and of registration with SWE in respect of practice standards, conduct and professional development.

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

The post-holder will have a professional qualification in Mental Health Nursing, Social Work, Occupational Therapy or Art Therapy, and will be expected to work autonomously within professional guidelines and under the management and supervision of the SUN Service Manager. The post holder will be based at Mind-BLMK premises in Luton, and will be required to travel to sites across Bedford, Central Bedfordshire and Luton, when necessary, for the delivery of SUN groups. As a key member of a new team of Clinical and Lived Experience SUN facilitators, the post-holder will contribute to the development and delivery of a facilitated peer support SUN service across Bedfordshire and Luton. The key responsibilities include: Working with the SUN service manager to organise and ensure the delivery of the programme of facilitated peer support groups in the area. Delivering between 3 and 5 facilitated peer support SUN groups every week, both online and in person. Co-facilitating SUN groups with Lived Experience SUN Facilitators, leading on safety plans and risk management. Developing co-produced Resource and Support Plans with participants in the SUN groups, according to the service protocols. Providing day-to day support to the Lived Experience SUN facilitators employed by Mind-BLMK, our Voluntary Sector partner. Promoting SUN and ensuring robust relationships and links with other community-based mental health services and service provides (for example, Primary Care Link Workers, NHS Talking Therapies, core mental health services, Crisis Resolution and Home Treatment Teams, Mental Health Street Triage). Working with colleagues and SUN members to co-produce key elements of the operational arrangements of the service through member involvement. Chairing team planning meetings and business meetings with support from the SUN Service Manager on a rotational basis. Leading and supporting the Lived Experience SUN facilitators to plan, organise and facilitate focus groups and meetings with SUN members to further develop a truly co-produced SUN service. Delivering online events, presentations (both online and in person) to widely promote and publicise the SUN service. Inducting and training new staff in the SUN model. Ensuring the collection of relevant data on work activities, inputting data onto SUN databases as required, and maintaining a high standard of clinical record keeping. Maintaining a high standard of care in all areas of practice in accordance with the relevant professional Code of Conduct and guidelines. Ensuring compliance with statutory & mandatory training.