Total 6 customer service job vacancies in Exeter, EX2 5DW

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.
Customer Collections Advisor
Exeter, EX1 3UT | Permanent, Full-time / Part-time | Starting Salary of £24,635

In this business-to-business customer service and credit control role, you will be key to ensuring swift collection of payments from our Large Business Customers. With a knack for detail-digging, logical thinking, and relationship building, you’ll relish rooting out process problems and thrive on the challenge of getting big-money invoice payments over the line.

The Opportunity…

Joining an established team of 35 split into smaller, multi-skilled groups, you’ll help contribute to the collection of millions of pounds worth of invoices every month. You’ll be contacting customers by telephone, applying the key skills for checking for updates, liaising with internal stakeholders, and identifying disputes. You need to be tenacious and resilient, of course, but key to your success in this role will be a passion for logical problem-solving and a pride in investigating issues and instigating actions.

At EDF, success is personal. Here, you can develop a career that’s unique to you. You’ll be onboarded via a tailored training programme for this role and, in addition to ongoing mentoring and support from team leaders, you can achieve a renowned CICM credit management qualification, paid by us. Your career journey, powered by us, will support our mission to help Britain achieve Net Zero.

Are You…?


- Located within a realistic, commutable distance from our Exeter office (EX1 3UT)?
- Available to attend an Assessment Centre, from 5.30pm, on November 19th, 20th or 21st?
- If successful – to begin your next career step on January 3, 2025?
- Looking for a busy but personable office environment, in a weekday 9-5 role?
- Eager to learn the tools for this role via a six-week, office-based training programme?


Pay, Benefits, and Culture

Alongside a starting salary of £24,635 and a market-leading pension scheme, we offer a range of flexible benefits to support our staff across all aspects of their lives. The benefit options include electric vehicle leasing, life and health insurance, discounted gym membership, product discounts, season ticket loans, product discounts, technology vouchers, and much more.

EDF is Britain’s biggest generator of zero-carbon electricity and we’re generating the right mix of wind, nuclear and solar electricity to power the nation. Join us in supporting 3.5 million British homes and businesses, as well as public services. Together, let’s help Britain achieve Net Zero.

Everyone’s welcome at EDF. We proudly advocate an inclusive and diverse environment in which each employee can embolden their individuality, work-life balance, and career path. We’re proud advocates of a diverse workforce promoting inclusivity across gender, minority ethnic backgrounds, LGBTQ+, and disability. We’re a Disability Confident employer, and we’ll support any necessary adjustments.

Interested…?

Thank you for your interest! Click apply to submit your CV. We wish you the best of luck.

If you are shortlisted, the next step is an invitation to one of our assessment centre evenings, from 5.30pm, on November 19th, 20th or 21st. This session will include a group task, during which we’ll observe the ideas and styles of communication. It’s not about who is the loudest! It will be a good experience in exploring transferable skills, and a debriefing session will include feedback and discussion.

Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero, together.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role If you have previous experience within customer service or administration and are looking for a new challenge, this secondment/fixed term role could be for you. As a service administrator you will be required to communicate between our patients and our clinical staff - answering patient calls and queries, nurse queries, liaising with consultants, validating patient pathways, and booking outpatient appointments. We are looking for someone who is empathetic and can provide excellent patient care when dealing with queries and concerns from patients over the phone or via email. Day to Day you will be ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner. Typical tasks that you will complete are: Proof reading clinical letters. Booking appointments from waiting lists. Setting up and updating clinics. Liaising with other health services. Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors. Working Pattern: Tuesday, Thursday and Friday 9am to 5pm Interview Date: To Be confirmed For further information please contact: Jo Knight, Team Leader on joanneknight@nhs.net This is a fixed term contract for until 31/12/2025. For current NHS employees this post could be a secondment opportunity. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for an enthusiastic and motivated Service Administrator (Medical Secretary) to join the Neurology Team, based in Bowmoor House, Royal Devon and Exeter Hospital Wonford. We have an exciting role working as the main administrative secretarial support for the Botox service within Neurology. As an individual we are looking for someone who enjoys working as part of a busy and vibrant team, who is able to prioritise their workload, and can remain calm under pressure. Excellent communication and interpersonal skills will be an essential, proven experience in dealing with service users/patients on the telephone. You will be flexible and adaptable with excellent IT skills. You will need to enjoy the challenge of working as part of a team yet have the ability to use your own initiative to meet the changing needs of the department and Neurology service. As a team we are encouraging of personal and professional development, full training and support would be provided to help you learn and develop within this role. Working Pattern: 37.5 hours per week. Monday to Friday. Interview Date: To be confirmed. For further information please contact: Ashleigh Stevens, Admin Line Manager on 01392 406475 or ashleigh.stevens3@nhs.net This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Family Practitioner

Duration: Initial 3 months
Location: Exeter
Hours: 37 hours per week
Rate: £19 per hour (umbrella) / £15 per hour (PAYE)

Devon County Council is seeking a Family Intervention Practitioner to join their team. This is a family-facing role, so flexibility and the ability to visit families in their homes is essential. The position requires attendance at the office 2-3 days a week.

Key Responsibilities:

• Provide direct, intensive support to a mixed caseload of children, their families, and carers, working alongside other professionals to deliver practical interventions that help children remain safely at home or in other suitable accommodation.
• Work with families in crisis, applying a short-term intensive intervention model, with some cases requiring longer-term support.
• Assess, monitor, and manage risks to and from children and young people, ensuring that any concerns are escalated appropriately.
• Engage with the whole family, including absent parents and extended family members, to ensure comprehensive support.

Requirements:

• Proven experience working with challenging and resistant families in various settings.
• Experience supporting children and young people, including those exhibiting challenging behaviours.
• Relevant qualification in Health, Social Work, Education, Youth Work, or a related field (Level 3 or higher).
• A valid UK driving licence and access to a vehicle.

If you're looking to make a meaningful impact in a dynamic and rewarding role, we encourage you to apply.

Devon and Somerset Fire and Rescue Service are looking for an experienced Digital Transformation Manager as part of our newly formed Business Relationship team, working within our Digital, Data and Technology (DDaT) department. You will join us on a full time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of £46731 - ££49764 per annum. The role is office based, but there is the availability of some flexible / home working, which can be discussed and agreed with the successful applicant.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.

About the role:

This is an exciting opportunity to join our Digital, Data and Technology department as a Digital Transformation Manager supporting our new Digital Business Relationship function. This is a rewarding role allowing you to support the department in providing exemplary customer service and providing knowledge and expertise in this exciting field.

This position will be responsible for the coordination of digital transformation, managing the implementation of new applications, as well as the lifecycle of several existing key applications within the Service catalogue. This will include budget planning, and management, performance reporting, planning improvements and stakeholder engagement. The position will promote a customer first approach to service delivery as well as working with external vendors to manage relationships and ensure the continued operation, scalability, and security of these applications, implementing and maintaining effective processes for their management, while identifying and implementing improvements.

What we are looking for in the ideal candidate:

Relevant experience in a similar role, driving digital transformation.
The ability to understand business needs and processes.
To facilitate and coordinate digital transformation changes within the Service, managing internal requests for change, consulting with key stakeholders and delivering within agreed timescales.
A strong customer focus, demonstrated by:
A commitment to continuous improvement by seeking user feedback and using it to refine processes and enhance the user experience.
The ability to actively listen to user concerns, empathise with their challenges, and proactively identify and address their needs.
The ability to build strong, long-term relationships with customers and stakeholders.
Proven ability to manage and prioritise workloads.
Excellent communication and interpersonal skills
Maintain a good working knowledge across a broad range of ICT disciplines.
To be proactive and take a lead role when required.
Possess Superior analytical, evaluative, and problem-solving abilities.
The ability to champion a continuous improvement culture within the team, fostering an environment where user feedback is actively sought, analysed, and utilised refine processes and enhance the customer experience.
Produce documentation as required, including service level agreements and the drafting and updating of support documentation, Service policies and procedures.

If you have any queries or would like to speak to someone and find out about the role, please contact Gavin Beard via email at gbeard@dsfire.gov.uk

Closing Date: 2359hrs Sunday 1 December 2024.

If you feel you have the skills and experience to become our ICT Service Manager please click 'apply' today, we would love to hear from you.

The successful candidate, by commencement of employment, must have the right to work in the UK.

How to apply:
You will be required to complete an application form and submit a document providing evidence of how you meet the following essential criteria taken from the job description and person specification.

To help you complete this part of the application form please find attached below the word document "Digital Transformation Manager - essential criteria for application". Please download this document and complete it with your evidence in relation to the above criteria. You can then upload this where requested when completing your application.

Please note the evidence submitted in relation to the above criteria should not exceed 2000 words in total.

Evidence submitted in relation to the above essential criteria will be used to shortlist any applications received.

Our values
We are committed to the safeguarding of children and vulnerable adults, and all employees must share this commitment and adhere to the Service's Safeguarding Policy and Procedure.

Fire and Rescue Authority roles are listed under Schedule 1 of the Rehabilitation of Offenders Act (1974) Exceptions Order, and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.

Devon and Somerset Fire Authority are committed to the rehabilitation of offenders, and as such any positive disclosure will incorporate a reasonable and proportionate response.

As a Service and as individuals:

We are proud to help.
We are honest.
We are respectful.
We are working together.
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience, and beliefs, who share our values to consider working for us.

Proud member of the Disability Confident employer scheme