Total 88 customer service job vacancies in Hereford, Herefordshire, HR1 1AB

Your new company
Your new company is a well-established organisation based in the heart of Bridgend. My client is seeking a proactive and dedicated individual to join their team on a permanent basis.

Your new role
Your new role as a Service Coordinator will be a varied and busy role. This role will require you to:

• Handle email and phone calls
• Act with great attention to detail
• Complete data entry tasks
• Minute taking
• Carry out general administrative tasks
• Be able to multitask and manoeuvre through a varied workload

What you'll need to succeed
The successful candidate will be an experienced Administrator who is capable of managing a varied workload. You will possess great attention to detail, problem-solving skills and be adaptable with the ability to multitask. The successful candidate will be a great communicator, verbally and in writing.

What you'll get in return
In return, you will receive a competitive salary. You will also receive 33 days of annual leave (bank holidays included). There is access to free parking, and you will have the opportunity to join a fantastic team on a permanent basis.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

Position:Service Improvement Officer

Reporting to:Quality Business Partner

Contract type:Full Time, Permanent

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

About you:

We are looking for an experienced, hard working Service Improvement Officer who has proven experience within the care sector and a track record of improving both the quality of service provided and regulatory ratings. You'll be well respected and seen as an ambassador for improvements.

Responsibilities:

- To carry out internal audits and review the branch standards and compliance in line with the regulatory requirements

- Supporting of monitoring trends and inbedding lessons learned

- Branch training on standardised approaches to compliance, ensuring you are always sharing best practice to ensure knowledge is embedded. (care planning, policies, compliance etc)

- As directed by QBP provide branch specific/ peripatetic operational suppor

- Awareness of new features and as directed, ensure branches imbed new products (following rollout)

Benefits:

-

Great Career development opportunities with a fast-growing Company.

-

Hardworking team looking to utilise Technology to improve Home Care in the UK.

-

Competitive salary & additional Car allowance.

-

NVQ and in-house Training and development for your role and future Career with us

-

We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers

-

Employee Assistance Programme

-

Mobile phone and other required tech

-

Company pension scheme

-

25 days holiday entitlement + your birthday off on top of bank holidays

-

Paid DBS/PVG

-

Paid SSSC registration and qualifications

-

Paid SCW registration and qualifications

-

Mileage Allowance

-

Free uniform

-

Service and recognition rewards

To read more about Cera click here:https://ceracare.co.uk/why-cera

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 120 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• If you feel you fall slightly outside the above criteria you can still apply for this role, for which a waiver may be granted subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Entry level salary £25693 (Pte) incrementally increasing to £28009 (Pte) over 4 years.
• Full career pathway and promotion opportunities available, with a salary range from £29066 (LCpl) to £53859 (WO1).
• Continuation of armed services pension or new pension if in receipt of full military pension already.
Entitlement to subsidised accommodation (SFA & SLA), free Medical and Dental care, SLC & ELCs.
• 30 Days Annual Leave (Pro Rata).
• You choose your location in which to serve.
• Home to duty payment subject to conditions (HDT).
• Adventurous Training & unit representative sports opportunities available.

Job Type: Full-time, permanent.

Schedule: 12 hour shifts on a structured system of 4 on 4 off.

Experience: UK Military, minimum 3 years (required).

How to Apply: In the first instance please copy & paste the below Web address into your preferred Web browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=7WB3vlNZS0iuldChbfoJ5e0ogR2MuhhKluQo-thjdrtUNDRRNlZIUEZQSzZWR1lZTlkzUjNBU0ZKUy4u

For further info: Visit

Website - https://www.army.mod.uk/learn-and-explore/about-the-army/corps-regiments-and-units/adjutant-generals-corps/provost-marshal-army-1st-military-police-brigade/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service. Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

For more information about the role and responsibilities please see the attached job description and person specification.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

Your mission will be to tackle customer inquiries with precision, provide in-depth product information, assist with troubleshooting, and deliver exceptional support. Your enthusiasm for cars and background in customer service will be your greatest assets.

What You'll Be Doing
Leveraging your automotive industry experience or knowledge.
Communicating clearly and professionally in writing and over the phone.
Drawing on your previous customer service experience.
Applying logical thinking to troubleshoot issues effectively.
Bringing a positive, team-oriented attitude.
Holding a valid, clean UK driving license.

Key skills
Proven customer support experience, especially in tech or automotive fields.
Insight into vehicle data acquisition techniques.
Experience with product testing methodologies and tools.
Basic understanding of electronics.
French language proficiency is essential.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

PERMANENT

Herefordshire Council is looking for a passionate and dedicated Children in Care Social Worker to join our Children & Young People in Care Team. This is a fantastic opportunity to make a genuine impact on the lives of children and young people, working closely with a supportive and collaborative team. You will play a key role in ensuring the voice of the child is always heard and that the best outcomes are achieved for every young person in our care.

Responsibilities:
As a Children in Care Social Worker, your responsibilities will include:

• Case Management: Managing a caseload of children and young people in care, ensuring their safety, well-being, and stability.
• Support & Advocacy: Building strong, trusting relationships with children, families, and carers to advocate for their needs and ensure their voices are heard in all decision-making processes.
• Multi-Disciplinary Collaboration: Working alongside colleagues from various professions, including health and education, to deliver tailored care plans.
• Safeguarding: Ensuring that all statutory responsibilities are met, with a focus on child protection and improving the quality of life for children in care.
• Professional Development: Engaging in training and development opportunities to continuously improve your practice and support your career growth.

Requirements:

• Holds a degree in Social Work and is registered with Social Work England.
• Has experience working with children and families, particularly in care settings.
• Demonstrates excellent communication, assessment, and advocacy skills.
• Enhanced DBS
• Access to own car

Why Join Us?

• A competitive salary and market supplement of £5,000 per year.
• Welcome payment of £5,000 for experienced social workers.
• Relocation support of up to £10,000.
• Flexible working arrangements, including flexi-time and home working options.
• Generous annual leave (31 days plus bank holidays) and the opportunity to purchase additional leave.
• Professional development opportunities, with protected time and budget for training.
• Career progression pathways and employee benefits including pension, discounts, and wellbeing support.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Herefordshire Council is seeking an experienced and dedicated Child Protection Court Social Worker to join our Children & Young People's Services. In this critical role, you will manage complex child protection cases, particularly those involving court proceedings, ensuring that the safety and welfare of children are paramount. You will work closely with multi-disciplinary teams and the courts to achieve the best possible outcomes for vulnerable children and their families.

Responsibilities:

• Court Work: Prepare detailed reports and present evidence in court, ensuring that the best interests of the child are always the focus.
• Case Management: Manage complex child protection cases, including those subject to court proceedings, ensuring all statutory responsibilities are met.
• Safeguarding: Ensure the immediate and long-term safety of children, implementing safeguarding measures where necessary.
• Multi-Agency Collaboration: Work closely with professionals from health, education, and legal services to coordinate care and ensure effective case management.
• Advocacy & Support: Build strong relationships with children and families, advocating for their needs and ensuring their voices are represented throughout the court process.
• Professional Development: Continuously engage in training and development opportunities to enhance your skills and practice.

Requirements:
We are looking for a candidate who:

• Holds a degree in Social Work and is registered with Social Work England.
• Has significant experience in child protection, particularly within a court setting.
• Demonstrates excellent report writing, analytical, and advocacy skills.
• Ehanced DBS
• Access to own car

Why Join Us?

• A competitive salary and market supplement of £5,000 per year.
• Welcome payment of £5,000 for experienced social workers.
• Relocation support of up to £10,000.
• Flexible working arrangements, including flexi-time and home working options.
• Generous annual leave (31 days plus bank holidays) with the option to purchase additional leave.
• Access to ongoing professional development and career progression opportunities.
• A comprehensive benefits package, including pension, discounts, and wellbeing support.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service. Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC5 (£24,628 - £26,082) (Pro Rata)

North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Our first point of contact for many of our customer is the Customer Service Hub in which we have a vacancy for a Customer Service Representative.

The role involves responding to a wide range of enquires in relation to council services so knowledge of council services is desirable but not essential as full training will be given. Enquiries are mainly received by telephone but will include email and social media enquiries. Our customers are being supported to move towards digital communication channels, so this is an exciting time to join our team and shape our customer experience.

To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.

An SVQ2/Higher/National 5 or equivalent level qualification is essential. A customer care qualification is desirable.

Working Pattern:

Alternate Sat & Sun 8am - 4pm/ Sat & Sun - 4pm - midnight (14hrs per week)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Your new role

Customer Account Manager
£25,000 - £30,000 per annum
Permanent and full-time
Wednesbury based
Hybrid working

Key duties

• Lead generating and prospecting for new customers
• Working alongside the sales team to discover new opportunities within the market
• Convert opportunities into sales via building rapport and using negotiation techniques
• Continuously update customer details on an internal CRM system
• Attend sales meetings and marketing/networking events
• Maintain solid product knowledge

What you'll need to succeed

• 2+ years of experience in a sales-driven environment
• Exceptional communication and rapport-building skills
• Experience using a CRM system i.e. salesforce

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk