Total 37 customer service job vacancies in Hereford, Herefordshire, HR4 7DD

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

Position:Service Improvement Officer

Reporting to:Quality Business Partner

Contract type:Full Time, Permanent

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

About you:

We are looking for an experienced, hard working Service Improvement Officer who has proven experience within the care sector and a track record of improving both the quality of service provided and regulatory ratings. You'll be well respected and seen as an ambassador for improvements.

Responsibilities:

- To carry out internal audits and review the branch standards and compliance in line with the regulatory requirements

- Supporting of monitoring trends and inbedding lessons learned

- Branch training on standardised approaches to compliance, ensuring you are always sharing best practice to ensure knowledge is embedded. (care planning, policies, compliance etc)

- As directed by QBP provide branch specific/ peripatetic operational suppor

- Awareness of new features and as directed, ensure branches imbed new products (following rollout)

Benefits:

-

Great Career development opportunities with a fast-growing Company.

-

Hardworking team looking to utilise Technology to improve Home Care in the UK.

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Competitive salary & additional Car allowance.

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NVQ and in-house Training and development for your role and future Career with us

-

We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers

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Employee Assistance Programme

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Mobile phone and other required tech

-

Company pension scheme

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25 days holiday entitlement + your birthday off on top of bank holidays

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Paid DBS/PVG

-

Paid SSSC registration and qualifications

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Paid SCW registration and qualifications

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Mileage Allowance

-

Free uniform

-

Service and recognition rewards

To read more about Cera click here:https://ceracare.co.uk/why-cera

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 120 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• If you feel you fall slightly outside the above criteria you can still apply for this role, for which a waiver may be granted subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Entry level salary £25693 (Pte) incrementally increasing to £28009 (Pte) over 4 years.
• Full career pathway and promotion opportunities available, with a salary range from £29066 (LCpl) to £53859 (WO1).
• Continuation of armed services pension or new pension if in receipt of full military pension already.
Entitlement to subsidised accommodation (SFA & SLA), free Medical and Dental care, SLC & ELCs.
• 30 Days Annual Leave (Pro Rata).
• You choose your location in which to serve.
• Home to duty payment subject to conditions (HDT).
• Adventurous Training & unit representative sports opportunities available.

Job Type: Full-time, permanent.

Schedule: 12 hour shifts on a structured system of 4 on 4 off.

Experience: UK Military, minimum 3 years (required).

How to Apply: In the first instance please copy & paste the below Web address into your preferred Web browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=7WB3vlNZS0iuldChbfoJ5e0ogR2MuhhKluQo-thjdrtUNDRRNlZIUEZQSzZWR1lZTlkzUjNBU0ZKUy4u

For further info: Visit

Website - https://www.army.mod.uk/learn-and-explore/about-the-army/corps-regiments-and-units/adjutant-generals-corps/provost-marshal-army-1st-military-police-brigade/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

We are looking for a nurse to join our Bladder & bowel Service. This is a NHS Band 5 equivalent role. What we can offer you: A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance Agile working, enabling us to work from a variety of bases, interacting with your teams at the most appropriate location Innovative teams who strive in forward thinking, with a voice that is heard A visible and supportive management team, with operational support that get it Excellent IT teams & support giving us first class equipment and no wait responses A commitment to personal development, training and leadership opportunities, with service-managed training budgets Cycle to work scheme Death in service cover Competitive salaries with annual benchmarking 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service Blue light card employer Access to the discount service with thousands of discounts online and on the high street

For more information about the role and responsibilities please see the attached job description and person specification.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

PERMANENT

Herefordshire Council is looking for a passionate and dedicated Children in Care Social Worker to join our Children & Young People in Care Team. This is a fantastic opportunity to make a genuine impact on the lives of children and young people, working closely with a supportive and collaborative team. You will play a key role in ensuring the voice of the child is always heard and that the best outcomes are achieved for every young person in our care.

Responsibilities:
As a Children in Care Social Worker, your responsibilities will include:

• Case Management: Managing a caseload of children and young people in care, ensuring their safety, well-being, and stability.
• Support & Advocacy: Building strong, trusting relationships with children, families, and carers to advocate for their needs and ensure their voices are heard in all decision-making processes.
• Multi-Disciplinary Collaboration: Working alongside colleagues from various professions, including health and education, to deliver tailored care plans.
• Safeguarding: Ensuring that all statutory responsibilities are met, with a focus on child protection and improving the quality of life for children in care.
• Professional Development: Engaging in training and development opportunities to continuously improve your practice and support your career growth.

Requirements:

• Holds a degree in Social Work and is registered with Social Work England.
• Has experience working with children and families, particularly in care settings.
• Demonstrates excellent communication, assessment, and advocacy skills.
• Enhanced DBS
• Access to own car

Why Join Us?

• A competitive salary and market supplement of £5,000 per year.
• Welcome payment of £5,000 for experienced social workers.
• Relocation support of up to £10,000.
• Flexible working arrangements, including flexi-time and home working options.
• Generous annual leave (31 days plus bank holidays) and the opportunity to purchase additional leave.
• Professional development opportunities, with protected time and budget for training.
• Career progression pathways and employee benefits including pension, discounts, and wellbeing support.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Herefordshire Council is seeking an experienced and dedicated Child Protection Court Social Worker to join our Children & Young People's Services. In this critical role, you will manage complex child protection cases, particularly those involving court proceedings, ensuring that the safety and welfare of children are paramount. You will work closely with multi-disciplinary teams and the courts to achieve the best possible outcomes for vulnerable children and their families.

Responsibilities:

• Court Work: Prepare detailed reports and present evidence in court, ensuring that the best interests of the child are always the focus.
• Case Management: Manage complex child protection cases, including those subject to court proceedings, ensuring all statutory responsibilities are met.
• Safeguarding: Ensure the immediate and long-term safety of children, implementing safeguarding measures where necessary.
• Multi-Agency Collaboration: Work closely with professionals from health, education, and legal services to coordinate care and ensure effective case management.
• Advocacy & Support: Build strong relationships with children and families, advocating for their needs and ensuring their voices are represented throughout the court process.
• Professional Development: Continuously engage in training and development opportunities to enhance your skills and practice.

Requirements:
We are looking for a candidate who:

• Holds a degree in Social Work and is registered with Social Work England.
• Has significant experience in child protection, particularly within a court setting.
• Demonstrates excellent report writing, analytical, and advocacy skills.
• Ehanced DBS
• Access to own car

Why Join Us?

• A competitive salary and market supplement of £5,000 per year.
• Welcome payment of £5,000 for experienced social workers.
• Relocation support of up to £10,000.
• Flexible working arrangements, including flexi-time and home working options.
• Generous annual leave (31 days plus bank holidays) with the option to purchase additional leave.
• Access to ongoing professional development and career progression opportunities.
• A comprehensive benefits package, including pension, discounts, and wellbeing support.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK.

Our duties include:
Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.
Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 119 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:
• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:
• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.

• However, any former personnel with a time gap of up to 10 years can apply for this role, to which a time out waiver may be granted, subject to approval and interview processes.

• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:
• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:
• Competitive entry level salary.
• Continuation of armed services pension or new pension if in receipt of full military pension already.
• Subsidised military accommodation available (SLA/SFA).
• 30 Days Annual Leave (Pro Rata).
• Free medical/dental
• You choose your location.
• Home to duty payment subject to conditions (HDT)
• Up to 2 weeks Adventurous Training per year (not compulsory).
• Professional and personal courses available to advance you and your rank.

Job Types: Full-time, permanent.

Salary: £25,693-£47,438 per year.

Schedule: 12 hour shifts of generally 4 days on, 4 days off, 4 nights on and 4 nights off. Continuation training is conducted during a 4 day off period.

Experience: UK Military, minimum 3 years (required).

Further info: Visit

Website - https://www.army.mod.uk/who-we-are/corps-regiments-and-units/adjutant-generals-corps/provost/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

How to Apply: In the first instance please email us at

ArmyPM-MPGS-Recruitment@mod.gov.uk

including the following information;
a. Name.
b. Age.
c. Previous or current UK Military Service unit.
d. Previous or current UK Military Service time period / date left.

Bladder and Bowel Service Nurse We are looking for a Bladder and Bowel Service Nurse to join our team based in Eye, Suffolk with travel across the community. Is it for me? We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role. You will need to be a level 1 registered nurse to apply for this position. You will have previous experience of working within a primary care, or community setting, being able to work with a wider multi-disciplinary professional team where needed. You will be successful if you have a basic awareness of the national guidelines relating to continence care. Contract type: This is a full time permanent contract, working Monday-Friday 7.5 hours per day. What we can offer you: A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance. Innovative teams who strive in forward thinking, with a voice that is heard. A visible and supportive management team, with operational support that get it Excellent IT teams & support giving us first class equipment and no wait responses A commitment to personal development, training, and leadership opportunities, with service-managed training budgets Cycle to work scheme Death in service cover Competitive salaries with annual benchmarking 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service Blue light card employer Access to the discount service with thousands of discounts online and on the high street. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Interested? Have questions? Just wondering? Please get in touch with Shirley Carter Service Manager on 07572243719, we'd love to hear from you.

General Health Nurse - Permanent Role (£18.50/hour)
Service Care Solutions is recruiting a dedicated General Health Nurse for a permanent position with one of our esteemed private clients in Herefordshire. In this role, you'll be responsible for delivering high-quality clinical care, supervising staff, and maintaining clinical standards within the home.

Pay £18.50
Hours 0700-1900
Location Herefordshire
Key Responsibilities:

• Deliver all clinical elements of care, ensuring high standards are met.
• Supervise and guide staff, working under the direction of the Clinical Lead.
• Actively ensure the medication and nursing needs of each resident are met.
• Promote individualised care and uphold statutory and regulatory standards.
• Prepare, review, and update resident care plans to ensure accuracy.
• Administer medication and maintain detailed records.
• Monitor care standards, ensuring staff perform to the best of their abilities.
• Facilitate GP visits as needed and implement any guidance provided.
• Report any incidents, concerns, or accidents to the Home Manager & Clinical Lead.
• Provide clear handovers with priorities for the upcoming shift.
• Offer ongoing clinical support to the team, ensuring they have the knowledge and skills to deliver exceptional care.

This is an exciting opportunity to join a supportive environment and make a positive impact on the lives of residents. If you're passionate about providing top-tier clinical care and meeting high standards, we'd love to hear from you!

Please send your CV to andrew.wiles@servicecare.org.uk

Customer Marketing Manager - Ross on Wye, Herefordshire

25 days holiday + Bank Holiday (Increasing with service), Healthcare cash plan, Bonus scheme, Employee Assistance Program, Bonus scheme, Private Medical Insurance, Share scheme

Our client is a leading manufacturer that is dedicated to producing products that's quality is recognised as second to none. This a brand new role within the business which has come by because of a strong order book with growth into various export markets and a very close knit team they are looking for a Customer Marketing Manager to join their close team.

Role & Responsibilities:
Accountable for developing long-term brand growth across the creation of effective and powerful marketing programs

Lead development, creating and implementation of customer marketing plans

Work closely with customer marketing partners to deliver best in class activity

Developing and managing the marketing activities including retailer, off-shelf display, fixture visibility

Manage annual investment forecasting

Knowledge, Skills & Experience:

Business or Marketing Degree
Experience within a customer marketing environment within an FMCG organization

Adaptable and enthusiastic about working in a fast paced & dynamic environment

This role will interact with most functions within the business sales, marketing, supply chain, procurement, production & finance

Benefits Package:
25 days holiday + Bank Holiday (Increasing with service), Healthcare cash plan, Bonus scheme, Employee Assistance Program, Bonus scheme, Private Medical Insurance, Share scheme

Please contact Emma Hardman for more opportunities in Engineering or Manufacturing

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.